Visitor & Volunteer Operations Coordinator
Position Circumstances
- Career Category: Communications, Admin / Supervisory, Business Administration, Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable + Based on Experience
Department: Administrative Department
Are you passionate about making a positive impact on healthcare in underserved communities? We are seeking a dynamic and motivated individual to join our team.
Hebron Medical Center (HMC) is seeking a Visitor & Volunteer Operations Coordinator to coordinate and manage visitors, volunteer teams, and mid- and long-term volunteers and missionaries serving at HMC.
This position will serve as HMC’s central coordination point for visitor and volunteer operations at HMC, ensuring that each visitor has a clear schedule, responsible department or supervisor, appropriate documentation, and necessary logistical support during their time at HMC.
Location: Hebron Medical Center, Phnom Penh
Nationality: Cambodian
Working hours: Monday-Friday,7:30AM-12:30PM, 2:00PM-5:30PM (Lunch-break 12:30PM-2:00PM)
Duties & Responsibilities:
- Visitor & Volunteer Coordination
- Coordinate short-term and long-term visitors, volunteer teams, volunteers, and missionaries.
- Manage and update the overall visitor and volunteer schedule.
- Confirm visit dates, purpose, planned activities, and duration.
- Coordinate with relevant HMC departments and supervisors.
- Arrange hospital tours, meetings, orientations, and other scheduled activities.
- Monitor schedule changes and communicate updates to relevant parties.
- On-site Visitor Support
- Serve as the main on-site contact for visitors and volunteers.
- Welcome visitors and provide basic orientation.
- Connect visitors with their assigned departments and supervisors.
- Coordinate Visitor Badges and other necessary arrangements.
- Respond to practical needs and coordinate with relevant HMC departments when issues arise.
- Volunteer & Missionary Administration
- Maintain records of mid- and long-term volunteers and missionaries.
- Confirm required documents, agreements, activity periods, and assigned supervisors.
- Maintain updated information on their activities and schedules.
- Track the start, end, renewal, and completion of service periods.
- Support HMC in maintaining accurate and up-to-date volunteer records.
- Guesthouse & Accommodation Coordination
- Manage guesthouse room availability and accommodation schedules.
- Coordinate room assignments, check-in, and check-out.
- Communicate guesthouse rules and necessary information to visitors.
- Coordinate with relevant staff regarding cleaning, supplies, maintenance, and other accommodation needs.
- Meal & Cafeteria Coordination
- Confirm meal requirements and the number of visitors using the cafeteria.
- Coordinate meal schedules and visitor numbers with relevant HMC staff.
- Communicate special dietary requirements when necessary.
- Maintain basic records related to visitor meals when required.
- Communication & Reporting
- Communicate with visitors in Korean and English as needed.
- Coordinate visitor-related communication between HMC departments and WITHHEBRON.
- Maintain visitor and volunteer records and calendars.
- Prepare regular updates on current and upcoming visitors and volunteers.
- Report operational issues or matters requiring management attention.
- Accountable to the supervision of COO.
- Other Possible Duties
- Arrange city tours and prepare schedules for the team, as needed.
- Arrange airport pick-up and drop-off services for the team, including coordinating with or accompanying the assigned driver, as needed.
- Provide administrative support as needed.
- Perform other duties and tasks assigned by the manager.
Benefits:
- An opportunity to be part of a passionate team dedicated to making a difference in healthcare.
- Competitive salary and benefits package. (Annual leave, NSSF, Seniority allowance, Lunch payment, scholarship).
- Professional development opportunities.
- A supportive and collaborative work environment.
Expected Profile of Candidates
Languages:
- English - Good is required
- Korean - Good is required
- Khmer - Good
Qualifications:
- Bachelor's Degree in English, Korean Language, Business Administration, Public Administration, International Relations, Tourism and Hospitality Management, or a related field
Skills & Knowledge:
General & Technical Skills
- Strong communication skills in Korean and English
- Good organizational and coordination skills
- Ability to manage multiple schedules and tasks
- Basic computer skills, including Microsoft Office and Google Workspace
- Participate in Christian activities such as Worship Service and Morning Devotion.
- Ability to communicate and coordinate effectively with hospital staff, international visitors, volunteers, and partner organizations
- Previous experience in administration, coordination, hospitality, international relations, NGO work, or a healthcare organization (Prefered)
- Experience working with Korean or international organizations (Prefered)
- Experience coordinating visitors, volunteers, events, accommodation, or logistics (Prefered)
Soft Skills
- Good interpersonal and cross-cultural communication skills
- Responsible, detail-oriented, and able to maintain confidentiality
