General Manager, Financial Consumers Center (FCC)

Summary of FCC Project

The Association aim to create a dedicated agency that has sufficient capacity and resources to handle customer complaint, financial and digital literacy, debt counseling and mediation and customer ombudsman.

The FCC’s core mandate includes promoting financial literacy, managing a call center to handle consumer complaints, and laying the groundwork for the establishment of an independent Financial Ombudsman Scheme. The FCC plays a pivotal role in fostering trust between consumers and financial institutions by ensuring transparency, fair treatment, and effective dispute resolution. Through consumer education, complaint handling, and cross-industry collaboration, the FCC aims to raise the standards of financial consumer protection across Cambodia.

FCC shall function as a central coordinating point for Financial Consumer Protection at sectoral level in addition to each institution mechanism. It serves as second layer to hear customer voice and seek solution that work for both parties.