BongThom.com

Scan to see job detail

Various Positions

with LOLC (Cambodia) Plc.

BTDC-ID: 33467

Closing Date:

Announcement Description

LOLC (CAMBODIA) Plc. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. To support the rapid growth of our operations, LOLC is recruiting the following positions:

Announcement Positions

Head of Marketing Department (1 Position)

  • Category: Sales / Marketing, Business Administration, Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Marketing and Branding:
  • Develop marketing plans and strategies including advertising, communications, and brand positioning.
  • Ensure LOLC’s brand message is strong and consistent across all channels and marketing efforts such as events, email campaigns, web pages and promotional materials.
  • Build brand awareness and positioning.
  • Coordinate with sales team to boost LOLC’s branding and promote the institution and its products and services.
  • Actively involved in advertising, promotion, and public media relations.
  • Digital Marketing:
  • Develop overall digital marketing strategy.
  • Plan and control the company's social media channels and company website.
  • Monitor the primary marketing metrics to establish the effectiveness of online advertising
  • Oversee digital campaign plans to ensure they are innovative, brand led and effective.
  • Analysis of end-to-end consumer experience in different digital channels.
  • Customer Services:
  • Develop customer service standards and guidelines.
  • Create a culture and processes which achieve business goals and objectives with regards to better customer service.
  • Identify new tools and technologies to better serve the customer.
  • Drive better client satisfaction through improving service.
  • Monitor customer service implementation at branch levels to ensure good customer services are provided to clients and minimize the client’s waiting time
  • Contact Center:
  • Manage the day to day performance of the contact center team to deliver a best class services.
  • Enhance the First Call Resolution to clients.
  • Act as the Voice of the Customer across the company by summarizing and presenting the common clients’ issues to management for solutions.
  • Prepare monthly complaint report and present to management.
  • Act as focal person in dealing clients complaint to NBC.
  • Research:
  • Guide research team to conduct regular researches in order to learn about competitors’ product features, clients’ demand, and other external factors that may affect LOLC’s business.
  • Conduct SWOT analysis for LOLC by analyzing the strategic position of LOLC compared to the industry.
  • Manage the on-going monitoring and reporting of LOLC market share in the microfinance sector.
  • Plan and implement market research and customer surveys to assess and evaluate demand, brand positioning and awareness of LOLC financial products and services.
Requirements
  • Master Degree/Bachelor Degree in Marketing, Business Administration, or related field.
  • At least 5-year experiences in leading marketing and branding with financial institution.
  • Strong branding and design concept.
  • Sound Knowledge of customer service standard.
  • Strong interpersonal and communication skills with the ability to adjust with different types of audiences.
  • Strong initiatives and attention to detail.
  • Ability to use design software.
  • Familiarity with emerging issues related to microfinance in Cambodia.
 

Head of Legal and Compliance Department (1 Position)

  • Category: Exec. / Management, Law
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Ensure compliance with regulatory requirements or limitation.
  • Establish compliance control system and procedures prevent from non-compliance risks and to address swiftly any potential regulatory compliance issues or concerns.
  • Act as the liaison between the reporting entity and the FIU in matters relating to compliance with the provisions of the present Law and any other legislations with respect to money laundering or financing of terrorism.
  • Ensuring Implementation of the policies for AML/CFT measures.
  • Ensuring Appropriate AML/CFT procedure including customer acceptance policy, customer due diligence, record keeping on-going monitoring, reporting of suspicious transaction and combating the financing of terrorism are implemented effectively.
  • Compliance with the AML/CFT legal and regulatory requirements.
  • All employee are aware of AML/CFT measure including policies, control mechanisms and channel of reporting to ensure the effectiveness of such measures.
  • Identification of money laundering and financing of terrorism risks associated with new products or services or arising from the bank’s or financial institution’s operational charges, including the introduction of new technology and process.
  • Cooperation with other individuals and areas involved in compliance controls, such as, but not limited to, Finance and Reporting, Accounting, and Legal Departments.
  • Involve in the “Whistle Blowing” procedure for handle the reports confidentially, inform the independent Board member and take appropriate action to resolve the issue.
  • Prepare report to independent board of directors regarding compliance status of the company and other tasks assigned by independent directors for compliance
  • Review LOLC’s loan agreements with lenders and other MOUs to ensure terms and conditions are valid and comply with relevant laws and regulations.
  • Manages and follows up of all legal process and procedure for the Branches and Head Office.
  • Review LOLC’s Board and shareholder resolutions to ensure it is valid and legal binding.
  • Update management and relevant department on any changes of laws and regulations related to MDI business such as NBC regulations, land law, contract law, international business law, labor law, etc.
  • Update management and Board of Director on legal affairs and recommend corrective actions when needed.
  • Take lead in processing for licenses, patent tax and other letters with government authorities when required.
  • Performance other tasks as assigned by management.
Requirements
  • BA/MBA Degree in law, or related fields.
  • Minimum 5 years experiences related to Legal and compliance with financial institutions.
  • Very knowledgeable of banking regulatory requirements.
  • Very good understanding of legal and court case procedures.
  • Good analytical and skepticism skills.
  • Good leadership and can manage multiple tasks at the same time.
  • Good written and verbal communication in English
 

Digital Banking Acquisition Management Manager (1 Position)

  • Category: Exec. / Management, Sales / Marketing, Business Administration
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Develop and implement effective sales strategies to acquire new users, merchants, and partners, and increase the usage of digital banking services among the recruited merchants.
  • Strategize to identify and onboard potential target merchants and build strong relationships with merchants to ensure a seamless acquisition process and ensuring comply with policies and procedures with clearly understand the usage of digital banking services.
  • Drive revenue growth by identifying sales opportunity of acquiring and onboarding merchants with ensuring the continuous growth of the merchants.
  • Undertakes regular market visits to identify and recruit potential clients, value-merchants and partners for digital products and determine potential cross sells to other products and services.
  • Influence and sell concepts internally while driving streamlined decision-making process across partners. Build compelling business cases around market opportunities and partnerships.
  • Build and maintain strong relationships with merchants and business owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep active transactions.
  • Closed collaboration with marketing and relevant departments to develop and implement the marketing promotion and campaign on payments services and digital products to raise awareness to public and making mobile banking be on top of customer’s mind.
  • Lead, direct and manage the digital banking sales team, setting the performance targets and ensuring the team is motivated and equipped to meet the goals. Provides coaching and training to drive digital banking acquisition teams to ensure strong growth of mobile banking, Merchants and partners.
  • Track and analyze key metrics related to merchant acquisition and team performance.
  • Direct and drives branches to identify and onboard value-merchants to achieve plan by motivating and coaching.
  • Update the competitor’s activities in the market and consolidate the collected feedback from customers and reporting to manager.
  • Plan and execute major national events, programs, and activities aimed at driving merchant acquisition.
  • Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
  • Perform other duties as assigned by Head of Digital Banking Department.
Requirements
  • Bachelor’s degree in marketing, Business, or a related field.
  • Proven experience in a similar role, preferably in the same industry.
  • Strong analytical skills and experience with customer segmentation and market research.
  • Excellent communication and collaboration skills.
  • Ability to develop and execute effective marketing strategies.
  • Strong product development and policy development skills.
 

Digital Banking Acquisition Manager (1 Position)

  • Category: Exec. / Management, Banking / Finance
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Develop and implement effective sales strategies to acquire new users, merchants, and partners while increasing the usage of digital banking services among recruited merchants.
  • Identify and onboard potential target merchants, ensuring compliance with policies and procedures. Build strong relationships to provide a seamless acquisition process and ensure merchants clearly understand the usage of digital banking services.
  • Drive revenue growth by identifying sales opportunities for acquiring and onboarding merchants, ensuring continuous engagement and growth.
  • Conduct regular market visits to recruit potential clients, high-value merchants, and partners for digital products. Identify cross-selling opportunities to expand into other products and services.
  • Build and maintain strong relationships with merchants and business owners to ensure continuous engagement and usage of digital services.
  • Oversee the visibility and upkeep of merchant POSM (Point of Sales Materials) to ensure they are up-to-date and active in transactions.
  • Work closely with marketing and relevant departments to design and implement promotional campaigns and initiatives to raise public awareness of digital banking products.
  • Lead and manage the digital banking sales team, setting performance targets and motivating the team to meet and exceed goals.
  • Provide ongoing coaching, training, and support to the digital banking acquisition teams to ensure growth in mobile banking services and merchant partnerships.
  • Track and analyze key metrics related to merchant acquisition and team performance, providing regular reports to leadership.
  • Direct and guide branches in identifying and onboarding high-value merchants to achieve acquisition targets through motivation and coaching.
  • Monitor competitors’ activities in the market and consolidate customer feedback, reporting insights to the management team.
  • Plan and execute major national events and programs aimed at driving merchant acquisition and digital banking growth.
  • Perform other duties as assigned by Digital Banking Acquisition Management Manager.
Requirements
  • Bachelor’s degree in finance and Banking, or related field.
  • Excellent interpersonal skills with the ability to communicate with customers at all levels.
  • Experience in door-to-door sales.
  • Motivated and driven individual to hit KPIs.
  • Proven experience in a similar role, preferably in the same industry.
  • Strong analytical skills and experience with customer segmentation and market research.
  • Excellent communication and collaboration skills.
  • Ability to develop and execute effective marketing strategies.
  • Strong product development and policy development skills.
 

Digital Banking Acquisition Supervisor (1 Position)

  • Category: Banking / Finance, Accounting, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Implement effective sales strategies to acquire new users, merchants, and partners, and increase the usage of digital banking services among the recruited merchants.
  • Identifying and onboard potential target merchants and build strong relationships with merchants.
  • Conduct regular market visits to recruit potential clients, high-value merchants, and partners for digital products. Identify cross-selling opportunities to expand into other products and services.
  • Maintain strong relationships with merchants and business owners to ensure continuous engagement and usage of digital services.
  • Undertakes regular market visits to identify and recruit potential clients, value-merchants and partners for digital products and determine potential cross sells to other products and services.
  • Support RMs and BMs to develop plan and execute for mobile banking and merchant acquisition and pushing branches to mobilize the customers/merchant to achieve of business goals.
  • Implement the marketing promotion and campaign on payments services and digital products to raise awareness to public and make mobile banking be on top of customer’s mind.
  • Active join training to build capacity and more understanding to ensure growth in mobile banking services and merchant partnerships.
  • Gather customer and merchant feedback, providing actionable recommendations for improvement to management.
  • Motivate branches to identify and support valuable merchants, ensuring branch-level goals are met through coaching and active engagement.
  • Track and analyze key metrics related to merchant acquisition and team performance.
  • Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
  • Performs other duties as assigned by the Management from time to time.
Requirements
  • Bachelor’s degree in finance and Banking, or related field
  • Knowledge in Merchant Acquiring Service and Digital Banking Service within financial institution
  • Knowledge of sales process from initiation to close
  • Good Communication skill and strong team player
  • Excellent follow-up and follow-through skills
  • Strong English communication both writing and speaking
  • Good at English and Microsoft Office (Words, Excel and PowerPoint)
 

Senior Research Officer (1 Position)

  • Category: Sales / Marketing, Social Work
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Conduct regular institutional market survey including customer satisfaction, and customer dropout survey.
  • Conduct market demand survey to keep track of the market trends on financial products.
  • Conduct marketing research studies and analyze findings.
  • Conduct feasibility studies on new products and services opportunities.
  • Conduct monitoring and evaluation on financial services and related projects.
  • Conduct microfinance environmental analysis and competition analysis.
  • Develop research proposal.
  • Write research reports focus mainly on finding and present result to the management.
  • Assist management in develop and update market research manual.
  • Assist in business analysis by using Power BI tool.
  • Plan and implement market research and customer surveys to assess and evaluate demand, brand positioning and awareness of LOLC financial products and services.
  • Perform other tasks assigned by management.
Requirements
  • Bachelor’s Degree in Marketing, Management, Social Science or equivalent.
  • 02 year-experiences in research (field research, data collection, analysis), preferably with financial industry.
  • Interviewing skills and capacity to carry out research.
  • High motivation, initiative, willing, and able to travel to field.
  • Good problem solving and analysis skills.
  • Good computer literacy (Ms. Office, SPSS, Power BI, Google Form, Microsoft Form, and relevant applications)
  • Good command in English is preferred.
  • Ability to work independently.
  • Hard-working and able to work under pressure.
 

Corporate Loan Expert (1 Position)

  • Category: Banking / Finance, Accounting, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Acquire new corporate loans to hit the disbursement target.
  • Develop the Corporate Loan Product including the product policies, operating manual, covenant, etc.
  • Ensure the client’s performance complies with all the covenants set by LOLC.
  • Prepare comprehensive report including the performance quality, control to be improved, etc. to management frequently.
  • Strengthen relationships with existing customers.
  • Explain to clients the different types of loans and credit choices that are available, including the terms, to promote cross-selling opportunities.
  • Collect all corporate clients’ required documents for loan applications to ensure they are eligible for approval.
  • Evaluate applicants' financial conditions, P&L, business conditions, cash flow, credit history, etc. to determine corporate clients’ repayment capacity.
  • Conduct due diligence during the loan assessment process to obtain in-depth information concerning the purpose of sound credit assessment and lending decisions.
  • Ensure adherence to relevant policies, procedures, and regulations including corporate structure and legal standing, license and permits, environmental and social impact, anti-money laundering (AML), and know your-customer (KYC), etc.
  • Proactively manage the loan portfolio by following up on delinquent clients and referring cases to supervisors.
  • Stay up to date on new types of loans and other financial services and products to better serve customers.
  • Collaborate with relevant stakeholders to identify and address any gaps in our existing process or policy (if any).
  • Perform other duties as assigned by Head of Business Department.
Requirements
  • At least Bachelor’s Degree in business, management, finance and banking, or related fields.
  • Minimum of 3 years’ experience in sales and corporate loans assessment.
  • Strong analytical skills in financial statement and accounting standards.
  • A strong understanding of financial compliance and regulatory requirements is a plus.
  • Strong verbal and written communication skills in both English and Khmer.
  • Good knowledge of the corporate business sector and the overall business environment in Cambodia.
  • Computer literacy.
 

Cyber Security Associate (1 Position)

  • Category: Computer - General, Computer - Networking
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

Location: Head Office

Duties
  • Participate in writing/updating IT policy/security system procedures/guidelines/policies.
  • Involve in preparing, testing and update Business contingency plan with disaster recovery procedures (DRP).
  • Awareness of internal policies and other legal requirements and update on time all any inactive actions.
  • Research and self-improve knowledge about IT security and searching for seminars/courses for improving skills.
  • Participate in the assessment of the training needs. coordinate, direct and participate in the training/refresh (branch users) in the uses of software.
  • Understand and perform IT Security Risk Assessments.
  • Join in the development and effective maintenance of the ISO 27001:2022 certification and related Information Security Management System (ISMS).
  • Participate in the periodic Vulnerability Assessments and Penetration Testing are performed on corporate infrastructure to ensure security of same.
  • Review and report all IT security systems and other network activities.
  • Monitor and review the user profiles from all system to be standardized.
  • Participate in monitoring physical security of IT premises, compliance with IT security policy, procedure with other third parties and server room.
  • Review and monitor all security, wireless, DHCP, BYOD devices to make sure it is in good condition.
  • Check and control to log file and data information to make it is safe and usable.
  • Participate to work closely with group IT Security team to ensure LOLC (Cambodia) Systems and Network is up to highest security standards.
Requirements
  • Bachelor’s degree in Information Technology or related fields.
  • Minimum of 1 year of experience in IT / IS Security and preferably in MFI or banking or related sector.
  • Experience in an information security role is advantage.
  • Willing to learn and certification on ISO 27001:2022 internal auditor
  • Understanding of HW, SW, OS, virtualization, LAN/WAN, Storage.
  • Understanding of Data Encryption for internal and external network.
  • Excellent knowledge of security incidents/intrusions, information technology systems and IT & information security, both theory and practice.
  • Excellent understanding of security issues, problems, utilities, techniques and solutions.
  • Solid knowledge of various information security frameworks.
  • Good communication skill and strong skills in monitoring and troubleshooting.
  • Fluency in written and oral English.
  • Ability to educate a non-technical audience about various security measures.
  • Ability to work under pressure.
  • Ability to work independently or as a team member.
 

How to Apply

Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.

Women are Encouraged to Apply!

 

Contact Details

Contact Name
  •  LOLC (Cambodia) Plc.
 
Phone
 
Email
 
Website
 
See more detail here:  
https://www.bongthom.com/job_detail/view_details_33467.html
See more jobs at  www.BongThom.com
Connect preperation to opportunity