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Air Freight Customer Service Supervisor – Import and Export

with DB Schenker (Cambodia) Limited

BTDC-ID: 33160

Closing Date:

Announcement Description

DB Schenker is the world's leading global logistics provider - we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. Integrated logistics resides at the world's most important intersections, where the flow of goods creates an effective link between carriers. Our value-added services ensure the flow of goods continues seamlessly and supply chains stay lean and optimized for success. Our business holds top positions in automotive, technology, consumer goods, trade fair logistics, special transports, and special events logistics. DB Schenker group has more than 76,000 employees worldwide in 2000 locations around the world.

With desire to expand our business in Cambodia’s market, DB Schenker Cambodia is looking for the position below:

Announcement Positions

Air Freight Customer Service Supervisor – Import and Export

  • Category: Business Administration, Sales / Marketing, Shipping / Import / Export
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

General Description:

The incumbent would report under Head of Air Freight. The primary function of the work-stream and of the role of Air Freight Customer Service Supervisor is to responsible for supporting air freight department to enabling new business growth, pricing replies for Air Freight, in consultation with Air Management.

Duties
  • Responsible for all Air Freight operations and adherence to guidelines and policies
  • Summarize SOP to minimize it and train staffs to understand global SOP.
  • Problem solving with customers, airlines and Schenker counterpart.
  • Actively promote the growth of trade lane sales development with overseas partners
  • Manage alternative process/flows to proactively support customers and business needs
  • Assist to manage Service Level Agreements with internal and external users.
  • Ensure optimum airline lift and space capacity utilization
  • Perform feasibility studies for cost/benefit analysis
  • Review, formulate and implement procedures, standards and controls in accordance to corporate guidelines and policies.
  • Deploy and manage of a full suite of tools which enable measurement and improvement of operating business
  • Study and implement industry best practices and market trends on operational and service excellence (both backend and frontend)
  • Provide advice and operation support to the sales team for all air sales initiatives
  • Responsible for strong interface with customers to provide optimal operation support and service quality
  • Conduct regular communication sessions / meetings to promote teamwork and departments’ overall effectiveness and efficiency.
  • Conduct cross divisional communication sessions on customer service improvement plans.
  • Act as an escalation channel for all operation matters impacting the department’s performance and customer satisfaction
  • Establish and manage supporting resource plans (including development of capital, human resource, operational and infrastructure plans) to enable delivery of business plan objectives
  • Ensure staffs on time issue invoice and update event to customers base on KPI percentage set.
  • Drive and Develop ability of teamwork to get a successful with high qualifies.
  • Monthly closing shipment job file for P&L.
  • Other tasks as required by Head of Airfreight.
Requirements
  • Bachelor’s Degree in Business Studies/ Sales & Marketing/ Foreign Trade /Economics or equivalent
  • Good command of Written and Spoken English. Chinese is a priority.
  • Good computer skill i.e. Microsoft office Word, Excel, Power Point and email.
  • 3- 5 years’ experience in related field.
  • 1-2 years leadership experience is an advantage.
  • Able to work independently with tight deadlines and pressure.
  • Good communication skill, efficiency in time management, high accuracy, patience and problem-solving skill.
  • Be the good planner, controller, monitor, analysis, active, hardworking and think of frame.
 

How to Apply

Interested candidates are required to submit CV with recent photo and cover letter to email provided in the contact details.

Please state the word of position you apply in the subject line of your email and indicate your salary expectation on your application.

Only shortlisted candidates will be contacted for interviews.

 

Contact Details

Office Address
  •  No. 78, 7th Floor (Ty Thai Heng Long Building) , Mao Tse Tong Blvd, Sangkat Boeng Trabaek, Khan Chamkar Mon, Phnom Penh, Cambodia
 
Contact Name
  •  DB Schenker (Cambodia) Limited
 
Phone
 
Email
 
Website
 
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