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Various Positions

with Serendib Microinsurance Plc.

BTDC-ID: 31382

Closing Date:

Announcement Description

Serendib Microinsurance Plc., one of the subsidiary companies of LOLC Holdings Plc, obtained the license from the Insurance Regulator of Cambodia in December 2020. Currently, we are looking for a qualified and dynamic candidate to fulfill the following position:

Announcement Positions

Chief Business Officer (Closed)

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Business Administration, Accounting, Banking / Finance, Exec. / Management
  • Schedule:Full-time
  • Salary: Negotiable
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Prepare, consolidate, and reviews the business plan of micro-insurance;
  • Be accountable for achieving defined target objectives in respect of sales, market penetration, and business growth to be align with company’s business direction, achieving the company’s sales and profitability targets.
  • Includes a strong focus on bringing in new business and managing broker/agency and direct sales channels.
  • Develop and maintain strong relationships with brokers, agencies, and direct sales teams to drive business growth.
  • Closely monitor the actual achievement compared to business plan and provide support to sale team to achieve sale targets.
  • Establish operational process to meet high business performance standards with regards to productivity and quality of service delivery and ultimately internal and external customer’s satisfaction;
  • Develop, Manager, Design, build and manage multi-channel distribution including partnership distribution, agency, brokers, alternative, corporation, and retail insurance.
  • Understand internal/external partner and customer needs, establishing credibility and building positive relationships.
  • Lead, plan and execute business initiatives strategies, including differentiated products, services and customer segmentation to leverage sale volume;
  • Act as lead client-care officer through direct contract with every client and partner
  • Define and implement measurement strategies that align with client marketing and business objectives.
  • Collect/ update and analyze required information relating to competitors, and clients’ feedback/ concerns using Competition Matrices, and Client’s Satisfaction Surveys on a regular basis in order to update sale and distribution strategies;
  • Develop effective promotion and client retention strategy to stay competitive in the field;
  • Develop and implements marketing and branding strategies;
  • Institute measures to create popular awareness of the products and services;
  • Continuously monitor and analyze brand, competitive, and customer trends to enhance Serendib’s brand equity and marketplace performance;
  • Take lead in product development related to non-captive products/policies;
  • Perform other tasks assigned by CEO.
Requirements:
  • Advanced degree in Accounting, Banking/Finance, Business Management or related
  • disciplines;
  • At least five-year experience in managing sales and marketing of insurance products;
  • Strong communication and initiatives;
  • Good working knowledge of computer software;
  • Strong written and oral communication skills in both English and Khmer;
  • People but strong oriented
 

Business Manager (Brokers, Agency and Alternative)

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Business Administration, Exec. / Management
  • Schedule:Full-time
  • Salary: Negotiable
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Prepare daily activities plan to meet, present, company business proposal to potential partners.
  • Be accountable for achieving defined target objectives in respect of sales, market penetration, and business growth to be align with company’s business direction;
  • Conduct sales activities process from prospecting of potential lead toward deal and manage daily sales tracking for management record.
  • Tie up relationship and establish sales generation from targeted customers and partners.
  • Lead, plan and execute business initiatives strategies, including differentiated products,
  • services and customer segmentation to leverage sale volume;
  • Activate targeted sales distribution channels including brokers, agency and other alternatives source of business.
  • Collect/ update and analyze required information relating to competitors, and clients’
  • feedbacks/ concerns using Competition Matrices, and Client’s Satisfaction Surveys on a
  • regular basis in order to update sale and distribution strategies;
  • Develop effective promotion and client retention strategy to stay competitive in the field;
  • Develop and implements marketing and branding strategies;
  • Perform other tasks assigned by Chief Business Officer
Requirements:
  • Graduate bachelor’s degree in business or other related fields;
  • At least 3-years’ experience in insurance companies
  • Able to work under pressure deadlines.
  • Good team player, interpersonal skill
  • Good time management priority task.
  • Experience in sales and marketing.
  • Good working knowledge of computer software.
  • Strong written and oral communication skills in both English and
  • Problem solving skills.
 

Assistant to CEO (Closed)

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Assistant, Translation / Interpretation, Admin / Supervisory
  • Schedule:Full-time
  • Salary: Negotiable
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Translation:
  • Interprets/translates documents such as correspondences, policy documents, reports, and others from Khmer to English and English to Khmer.
  • Checks original texts or confers with authors to ensure that translations retain the content, meaning, and feeling of the original material.
  • Checks translation for technical terms and terminology to ensure that they are accurate and that they remain consistent throughout translation revisions.
  • Proofreads, edits, and revises translated materials.
  • Administration:
  • Work with Company Secretary to hold and keep safe of all documents both in soft and hard copy.
  • Consolidate meeting agendas and take minutes in various management team and committee meetings.
  • Work with Company Secretary to consolidate department reports when needed.
  • Provide administrative support to CEO such as proper filing of key documents, sort incoming and outgoing documents for CEO.
  • Prepare speech for CEO in press conference and events.
  • Prepare reports, memos, and other documents assigned by the CEO.
  • Making travel arrangements for CEO.
  • Work with Company Secretary to arrange visitor appointment schedules.
  • Performs other tasks as assigned by CEO.
  • Legal & Compliance Works
  • Participating in some event related to legal and other compliance agenda
  • Produce monthly management legal & compliance progress from the newly parkas, regulators to CEO, Advisors and Board
  • Support legal works and other compliance tasks assigned by CEO
  • Work closely with all relevant ministries, regulators, and other sources of trust information to ensure our company comply with latest new rule of law & regulation
  • Performs other tasks as assigned by CEO.
  • Management Reporting
  • Produce monthly comprehensive reporting to assist CEO
  • Keep confidentiality of all documents related to the company and update the progress from time to time
  • Manage administration/reports by documenting/ classified types of business documentations at management requirement.
  • Collecting monthly management report from each head of department and submit to CEO/advisor
  • Meeting Arrangement & Business Calendar
  • Schedule Company Management Meeting and update to each Dept Head
  • Schedule CEO meeting both internally and external partners
  • Schedule other company important meeting and update the agenda by alighting with all relevant dept head and across dept partners
Requirements:
  • Bachelor degree in Business Administration, IT or, a related field.
  • At least two years’ experience in project coordination, UAT, or business analysis within life insurance or financial services industry.
  • Proficiency in UAT methodologies, hand-on testing, project management, and familiarity with insurance system and processes.
  • Strong analytical communication, and interpersonal skills
  • Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
 

Legal & Compliance Officer

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Law
  • Schedule:Full-time
  • Salary: Negotiable
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Review Serendib’s Board and shareholder resolutions to ensure it is valid and legal binding.
  • Update management and relevant department on any changes of law and regulations related to MDI business such as NBC regulations, land law, contract law international business law, labor law, etc,
  • Provide training to Serendib staff on laws related topics.
  • Update management and Board of Director on legal affairs and recommend corrective actions when needed.
  • Work with relevant departments to ensure that Serendib policies and practices comply with related laws and regulation.
  • Work with HR department to ensure that staff disciplinary action and termination are in compliance with labor law.
  • Facilitate legal actions with lawyer on any court case procedures.
  • Review existing and new legal related documents and contracts such as loan agreement with clients and employment contract to ensure they are valid and legal binding and recommend corrective actions when needed.
  • Take lead in processing for licenses, patent tax and other letters with government authorities when required.
  • Review all outgoing letters to government authorities to ensure it is appropriate and follow administrative procedure and standards.
  • Perform other tasks assigned by CEO/Head of Department.
Requirements:
  • Bachelor/Master Degree  in law or equivalent.
  • 03-year experiences dealing with legal and compliance issues, experience with MI, MDI, Insurance or bank’s legal department is preferred.
  • Very good knowledge from MFI, MDI or bank related laws such as NBC regulations, land law, contract law, and international business law.
  • Good English skill for both verbal and written communication.
  • With good strong analytical skills.
  • Good interpersonal skills and abilities to work in a team environment.
 

Senior Banca Officer

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Business Administration
  • Schedule:Full-time
  • Salary: Negotiable
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Assist Banca manager to support daily business operation from each partner.
  • Coordinate with partner and cross functional team on process design, reporting, and data management to ensure its compliance with regulations (bancassurance and insurance) and risk management.
  • Facilitate the medium-term business plan and annual operation plan for the company.
  • Facilitate the preparation of the marketing strategy, promotional campaign, marketing activities, message communication to market to ensure the mislead communication.
  • Initiate and monitor the incentive program, sale campaign to ensure effectiveness of partnership.
  • Responsible for regular settlement on the premium collection, commission, incentive and campaign with partner.
  • Works with partner to ensure that partner staff who oversee insurance agent are competent to sale the product and explain proper and updated term and condition to clients.
  • Prepare the monthly report and quarterly report for management, regulator, and stakeholders.
  • Performs any other duties as assigned by supervisor or management.
Requirements:
  • Graduate bachelor’s degree administration.
  • At least 2-years’ experience in insurance companies
  • Able to work under pressure deadlines.
  • Good team player, interpersonal skill
  • Good time management priority task.
  • Experience in sales and marketing.
  • Good working knowledge of computer software.
  • Strong written and oral communication skills in both English and
  • Problem solving skills.
 

Senior Officer, Sale Promotion & Digital Marketing

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Sales / Marketing, Business Administration
  • Schedule:Full-time
  • Salary: Negotiable
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Oversee social media strategies;
  • Write content for press release, event, and news about organization;
  • Write and optimize the content for the website and social networking accounts such as Facebook, Youtube, Messenger, LINE, LinkedIn, Twitter, Instagram, Google and others;
  • Manage and maintain the Serendib’s website;
  • Track and analyze the website & social networking traffic flow and provide regular internal reports;
  • Fix any errors or bugs in the online content;
  • Edit and post videos, and audio content to online sites;
  • Create online banner adverts and oversee the pay per click (PPC) ad management;
  • Develop guidelines for ongoing maintenance Serendib’s website and social media;
  • Assist in graphic design;
  • Perform other tasks assigned by the Head of Operation Dept.
Requirements:
  • BBA in Media & Communication, Marketing, Art/Design, or other related fields;
  • Preferably with a minimum of 2 year-experiences in related fields;
  • Skill in editing and writing content for various digital platforms;
  • Knowledge in graphic design and animation design (Illustrator, Photoshop, Dream Weaver, Firework, Flash, etc) and video editing skills;
  • Willing to work as a team or as an individual;
  • Advance in written skills in both Khmer and English;
  • Honest and excellent character with a high commitment to work under pressure.
 

Senior Operation & Data Analyst

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Accounting, Banking / Finance, Business Administration, Exec. / Management
  • Schedule:Full-time
  • Salary: Negotiable
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Analyze current operational process across functions such as new sale, policy servicing, call center, and claims to identify bottlenecks, inefficiencies, and opportunities for improvement.
  • Develop and propose a actionable solutions for process optimization, automation, and cost reduction.
  • Collaborate with operation teams to implement process improvements, monitoring their effectiveness and making adjustments as needed.
  • Conduct deep-dive analysis on operations trends, identifying risks, recommending data-driven strategies to improve performance and efficiency.
  • Design and maintain metrics and report to monitor key performance indicators (KPIs) such as new sales, policy renewal, claim turnaround time, customer satisfaction and premium collection.
  • Extract, clean and analyze data from multiple sources to support operations decision, ensuring data accuracy and reliability.
  • Collect data from call-center and claim hot-line in term of client complaint and come up with report to management finding solution for clients.
  • Regularly analyze the insurance premium collected compared to claims and recommend change on insurance policies;
  • All other tasks as maybe assigned by the manager
Requirements:
  • Bachelor degree in Accounting, Banking/Finance, Business Management or related disciplines.
  • At least two-years’ experience in leading insurance sale operations and product development
  • Excellent analytical, problem solving, and computer competencies especially in excel and power point.
  • Good working knowledge of computer software;
  • Strong written and oral communication skills in both English and Khmer;
  • Excellent financial, analytical, organizational, and problem solving skills; and
  • People but result oriented.
 

Banca Officer

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Admin / Supervisory
  • Schedule:Full-time
  • Salary: Negotiable
Position Summary

Location: Head Office

Duties & Responsibilities:
  • Assist manager to support daily business operation from each partner.
  • Coordinate with partner and cross functional team on process design, reporting, and data management to ensure its compliance with regulations (bancassurance and insurance) and risk management.
  • Facilitate the medium-term business plan and annual operation plan for the company.
  • Facilitate the preparation of the marketing strategy, promotional campaign, marketing activities, message communication to market to ensure the mislead communication.
  • Initiate and monitor the incentive program, sale campaign to ensure effectiveness of partnership.
  • Responsible for regular settlement on the premium collection, commission, incentive and campaign with partner.
  • Works with partner to ensure that partner staff who oversee insurance agent are competent to sale the product and explain proper and updated term and condition to clients.
  • Prepare the monthly report and quarterly report for management, regulator, and stakeholders.
  • Performs any other duties as assigned by Manager
Requirements:
  • Graduate bachelor’s degree administration or other related fields;
  • At least 1-years’ experience in insurance companies
  • Able to work under pressure deadlines.
  • Good team player, interpersonal skill
  • Good time management priority task.
  • Experience in sales and marketing.
  • Good working knowledge of computer software.
  • Strong written and oral communication skills in both English and
  • Problem solving skills
 

How to Apply

Interested candidates, please submit your Cover Letter, CV and relevant documents by using information provided in the contact details.

 

Contact Details

Office Address
  •  3rd Floor, Building No. 48, Street. 289, Phum 16, Sangkat Boeng Kak Ti Pir, Khan Tuol Kouk, Phnom Penh, Cambodia
 
Contact Name
  •  Serendib Microinsurance Plc
 
Phone
 
Email
 
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