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Quality Assurance Specialist

with United States Peace Corps/Cambodia

BTDC-ID: 28200

Closing Date:

Announcement Description

The United States Peace Corps is a non-political, non-religious organization of the US government that brings Americans to Cambodia to serve as Peace Corps Volunteers. The Peace Corps serves in Cambodia at the invitation of the Government of Cambodia and works closely with Ministry of Education, Youth and Sport with a goal to improve the English language skills of teachers and students. The Peace Corps was founded by U.S. President John F. Kennedy in 1961 to promote world peace and friendship. Learn more about Peace Corps Cambodia website.

Announcement Positions

Quality Assurance Specialist

  • Category: Software Quality Assurance
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Work Hours: Full-time; 40 hrs/week

Estimated Work Period: Permanent; A period of performance of one (1) base year plus four (4) option years with the possibility of renewal.

Compensation: Annual salary range $20,764 to $32,190.

Summary:

The Quality Assurance Specialist (QAS) will champion a culture of quality assurance (QA), continuous quality process improvement, and system simplification for Peace Corps Cambodia. A key goal of quality assurance is to optimize systems and processes and make it easier to accomplish Peace Corps Cambodia priorities while ensuring compliance with Agency policies. The QAS will take the lead on integrating a QA approach into relevant activities, serve as Peace Corps Cambodia’s records liaison/records management point of contact, and also train and support staff in QA related areas. The QAS will play a supportive role in the coordination of Peace Corps volunteer site management and site history documentation, ensuring that clear guidance and systems are in place to assist Peace Corps Cambodia staff in adhering to high quality and complete site management planning, execution and documentation. The QAS will be responsible for the oversight of the Volunteer Information Database Application (VIDA). The QAS will also be responsible for tracking deadlines and completion status of all mandatory trainings for all Peace Corps Cambodia staff, in addition to directly providing trainings when necessary. Similarly, the QAS will support Peace Corps Cambodia through preparations for Office of Inspector General (OIG) audits and evaluations, along with presenting recurring findings to assist Peace Corps Cambodia in proactively addressing common issues. The QAS will track OIG and Regional Peace Corps Safety and Security Officer (PCSSO) recommendations, and support staff in order to bring timely closure to any outstanding recommendations. The QAS will be a key resource in providing quality assurance and process simplification.

Duties
  • Continuous Quality Improvement Process
  • Designs and oversees a yearly compliance calendar for reoccurring tasks and deadlines at Peace Corps Cambodia.
  • Works with office/department heads to identify reoccurring tasks, trainings, Peace Corps Cambodia policies, or periodic reviews and reports that are mandated by agency policy/procedure and are required to be tracked.
  • Provides status updates to Country Director (CD) and supervisors on completed and outstanding tasks.
  • Integrates a QA approach into relevant Peace Corps Cambodia activities. (e.g. administration of annual performance improvement or compliance tools.
  • Reflects on current practices, identifies potential risks and areas for improvement, and works with relevant parties to document and implement.
  • Works with Peace Corps Cambodia leadership and Peace Corps Cambodia Equity Council to identify opportunities for the integration of equity/ICDEIA into core business practices across operational units.
  • Serves as the Records Management point-of-contact (records liaison)
  • Coordinates with HQ and regional Peace Corps staff as applicable
  • Other quality assurance related duties as assigned.
  • Site Management (including Site History Files)
  • Serves as resource and technical expert on Volunteer site management process and procedures and can assist Director of Programming and Training (DPT) (and other Peace Corps Cambodia staff as applicable) in meeting site management requirements.
  • In collaboration with DPT and other responsible staff, is responsible for training and mentoring staff in adhering to site management requirements.
  • Under the DPT’s leadership, helps coordinate Peace Corps Cambodia planning meetings regarding Volunteer site identification and site visits to ensure compliance.
  • Monitors compliance with required site management documentation; advises staff on status and required actions.
  • Supports DPT with Peace Corps Cambodia’s site management manual.
  • Coordinates with programming staff, Peace Corps Medical Officers (PCMOs), and Safety and Security Manager (SSM) to ensure that site selection materials are fully completed and approved by relevant parties.
  • Conducts ongoing and routine quality checks on site management documentation.
  • Volunteer Information Database Application (VIDA) Point of Contact
  • Serves as the principal Point of Contact for VIDA and liaises with the Office of the Chief Information Officer (OCIO) at Peace Corps HQ in Washington, DC.
  • Serves as Peace Corps Cambodia VIDA system administrator.
  • Trains relevant staff on VIDA capabilities and on-going enhancements.
  • Works with responsible staff to conduct ongoing review of Volunteer and site data within VIDA, ensuring that information is accurate and complete as outlined in agency guidance.
  • Conducts ongoing and routine quality checks on key Volunteer information (e.g. phone numbers, e-mails, GPS coordinates, site visit information) to ensure alignment with policy.
  • Works with appropriate staff to ensure up-to-date documentation in VIDA.
  • Works with the Safety and Security Manager (SSM) on safety & security related documentation requirements.
  • Tracking Mandatory Staff Trainings
  • Tracks status of all mandatory staff trainings in collaboration with senior leadership.
  • Coordinate with administrative staff to ensure that all staff (inc. part time, short term, and intermittent) are appropriately enrolled in mandatory training.
  • When staff are unable to complete on-line trainings, ensures that staff complete and appropriately record off-line trainings; may also facilitate off-line training sessions for staff.
  • OIG/PCSSO Recommendation Support and Follow-Up
  • Tracks Office of Inspector General (OIG) and Regional Peace Corps Safety and Security Officer (PCSSO) recommendations for Peace Corps Cambodia, along with other formal recommendations from other offices if appropriate.
  • Provides periodic (monthly/quarterly) reports to CD, SSM, and other relevant Peace Corps Cambodia staff on status of open recommendations.
  • Assists Peace Corps Cambodia with organizing, collecting, and submitting documentation to support closure of OIG/PCSSO recommendations, as appropriate.
  • Periodically presents OIG recurring recommendations to Peace Corps Cambodia staff.
  • Facilitates process improvement solutions to proactively address recurring recommendations, as appropriate.
  • Supports Peace Corps Cambodia preparations for OIG evaluations and audits.
  • Additional Responsibilities:
  • Performs other duties or assignments, when deemed necessary by the Country Director and/or DPT if applicable, for the successful implementation of Peace Corps program(s) and/or operations in Cambodia.
  • May serve as back-up support for and/or carries out the duties and responsibilities of the Information Technology Specialist (ITS), Sexual Assault Response Liaison (SARL), or in other collateral roles when deemed necessary by the Country Director and/or Supervisor for the successful implementation of Peace Corps program(s) and/or operations in Cambodia. For example, this could be during periods when those individuals are on leave and/or during lapses of staffing or periods of staffing shortages.
  • Roles And Responsibilities:
  • QAS reports directly to the Country Director. Technical guidance on site management provided by the Director of Programming and Training.
  • Level Of Effort And Logistics:
  • QAS performs duties at the Peace Corps office in Phnom Penh during a 40-hour work week. QAS may be required to travel overnight as needed to support Peace Corps Volunteers (PCVs) and Trainees (PCTs) and Peace Corps events. QAS may be required to work outside of or in addition to normally scheduled hours to support PCVs/PCTs and fulfill other Peace Corps Cambodia requirements. QAS may participate in in-country or out-of-country trainings provided to Peace Corps staff.
Requirements
  • Education and Professional Experience
  • B.S., B.A. or higher degree
  • Minimum 5 years of professional work experience, including:
  • Minimum 3 years of experience with records management, audit, compliance, project management or Volunteer management
  • Minimum 3 years of experience in data standardization, process facilitation and management (organizational development, tracking tasks and processes and ensuring accurate documentation)
  • Minimum 3 years of experience working with database management software
  • Minimum 3 years of experience effectively coordinating complex processes across multiple business units
  • Knowledge, Skills, and Abilities
  • Professional oral and written English and Khmer proficiency required
  • Advanced computer proficiency in MS Office: Windows, Excel, Word.
  • Demonstrated intercultural competence, diversity, equity, inclusion, and accessibility related skills and experience
  • Demonstrated ability to synthetize, interpret, and apply regulations
  • Versatility; ability to take initiative to resolve problems
  • Detail-oriented and organizational skills
  • Demonstrated ability to work effectively in a multi-cultural team
  • Strong written and oral communication skills
  • Experience in planning and delivering training
  • Ability to pass a background check and maintain a security clearance.
 

How to Apply

Application Requirements:

  1. A cover letter in English describing your interest in working as a QAS
  2. A resume or C.V. that clearly addresses each of the minimum qualifications listed above

All documents must be in English. Official translation is not required. Additional documentation will be required for candidates who move forward in the selection process.

Application Instructions

Submit the documents listed above to email provided in the contact details with the title “QAS” or deliver to office or Or, mail to Peace Corps Office, PO Box 2453, Phnom Penh 3 .

Applications that fail to follow application instructions or address the required qualifications or are submitted after 5:00pm on the closing date will not be considered. No phone calls or personal visits related to this vacancy will be accepted. Only short-listed candidates will be contacted.

Equal Employment Opportunity

The fulfillment of the Peace Corps’ mission to foster greater understanding among the world’s citizens requires that we adhere to the highest standards with respect to equal employment opportunity for all Volunteers, employees, and applicants. Discrimination based on factors that have no bearing on a person’s ability to serve and perform his or her duties is not permitted and will not be tolerated.

Open To: All Qualified Candidates (preference given to citizens or permanent residents of Cambodia)

 

Contact Details

Office Address
  •  #7A, Street 256, Sangkat Chakto Mukh, Khan Doun Penh, Phnom Penh, Cambodia
 
Contact Name
  •  United States Peace Corps/Cambodia
 
Email
 
Website
 
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