BongThom.com

Scan to see job detail

Clinic Manager

with Marie Stopes International Cambodia

BTDC-ID: 25251

Closing Date:

Announcement Description

MSI Reproductive Choices is a global social business providing sexual and reproductive health services, with a particular focus on ensuring access to contraception and safe abortion services. Our team of professionals are passionate about the work they do in communities across 37 countries. Marie Stopes International Cambodia (MSIC) was established in 1998 and operates seven reproductive health clinics, a network of Marie Stopes Ladies (independent private sector facilities) and a SRH helpline/contact centre. In 2021, MSIC provided services to over 50,000 women and men in Cambodia. The primary responsibility of this role is to further the MSI Vision: A world in which every birth is wanted and its Mission of ensuring the individual’s right to: Children by choice, not chance.

It is a role requirement that the job holder must fully comply with, promote and live MSI Reproductive Choices’ Core Values:

Announcement Positions

Clinic Manager

  • Category: Health/Medical
  • Type : Job Opportunity
  • Location: Kandal Province
  • Schedule: Full-time
  • Salary: N/A

The Clinic Manager will oversee the day-to-day aspects of MSI Cambodia clinic operations in Poi Pet, Banteay Meanchey Province, ensuring our safe abortion, contraception and other sexual and reproductive health (SRH) services are delivered to the highest standard of clinical quality and client-centred care. In addition to being accountable for all clinic operations, the Clinic Manager will also be required to deliver MSIC services. The Clinic Manager will manage clinic performance, ensure adherence to MSI/C standards and compliance, manage the clinic budget, build and maintain partnerships, implement marketing activities, oversee stock management and ensure an excellent client experience. He/She will lead the clinic team made up of healthcare providers, cleaners, receptionists and security guards, including arranging the clinic roster and managing staff in their assigned duties and responsibilities.

Location: MSIC Clinic, Poi Pet, Banteay Meanchey Province

Reporting to: Director of Clinic Business/Manager of Centre Operations

Probationary Period: 3 Months

This role is a great opportunity to contribute your skills and commitment to a rewarding project in an emerging health sector of significance.

We are committed to Child and Adult Safeguarding and Protection from Sexual Exploitation and Abuse. Please note, appointment to this position is subject to the outcome of background checks. We are an equal opportunity employer – women and persons with disabilities are strongly encouraged to apply. 

Duties
  • Clinic operations and administration
  • Ensure the clinic adheres to the MSIC clinic operations manual, policies and procedures which includes finance, stock and product quality management, client information management and client data privacy. In addition, make sure the clinic is compliant to MSIC safeguarding, anti-fraud and bribery and data protection policies.
  • Work with the MSIC support office team in Phnom Penh, including finance, procurement, IT and marketing to implement and/or manage related activities
  • Manage clinic costs including daily/weekly/monthly expenses, medical supplies, and other relevant costs.
  • Ensure the clinic adheres to MSIC stock management systems and processes.
  • Ensure clinic materials, furniture and equipment are well maintained and calibrated regularly.
  • Manage, monitor and submit required reports to health financing and government partners including public and private health insurance companies.
  • Conduct monthly meetings to discuss clinic operations, performance and clinical quality following the terms of reference and agenda set by the MSIC clinical and operations team
  • Take on other duties in the clinic, for example, cover receptionist duties when required
  • Performance management
  • Ensure the clinic achieves key performance indicators (KPIs) in accordance with the MSIC annual business plan
  • Review and monitor progress against each KPI and address any under-performance by implementation of and monitoring of corrective action plans
  • Understand and analyze information using the MSIC client-information system and make informed decisions to improve clinic performance
  • Discuss performance and action plans with the clinic team during the centre monthly meeting
  • Implement and monitor activities as per annual centre plan
  • Clinical quality
  • Ensure that clinic service delivery adheres to all MSI, MSIC and Royal Government of Cambodia’s policies, guidelines and clinical standards.
  • Fully understand and be familiar with the content and application of each MSI/MSIC policy and guideline.
  • Ensure the clinic scores adequately during its internal and external clinical quality assessments, including making sure action plans from assessments are completed on time.
  • Report and manage clinical incidents in accordance with the MSI Incident Management policy and guidelines.
  • Review and discuss the MSI//MSIC clinical quality assessment checklist with the clinic staff regularly
  • Conduct spot checks with clinic staff based on the clinical quality assessment checklist
  • Work with the MSIC Clinical Team to implement new guidelines, making sure that all clinic team membersare aware of any new protocols, memos and information and comply accordingly
  • Provide technical support and training to clinic staff in accordance with MSI/MSIC clinical policies and guidelines
  • Client-centred care
  • Ensure clients receive accessible, affordable, quality assured, confidential, non-judgmental, ethical and comprehensive safe abortion care, contraception and other sexual and reproductive health services.
  • Always ensure positive client experiences at the point of service delivery
  • Ensure the clinic ‘look and feel’ complies to MSI guidelines and the clinic is kept tidy and well maintained
  • Implement and monitor client feedback mechanisms and respond to/manage feedback/complaints immediately or as per agreed timeline
  • Provide MSIC services in accordance with MSI and Royal Government of Cambodia guidelines
  • Marketing
  • Work with the MSIC marketing team to develop a clinic marketing plan to increase awareness and service uptake among potential and existing clients
  • Implement and monitor activities as per marketing plan. Raise new ideas and innovative marketing activities not included in the plan with MSIC
  • Conduct market assessments regularly. Know and understand your competitors and observe trends in your coverage area
  • Build and maintain partnerships with government and other relevant stakeholders
  • HR and staff management
  • Develop OGSMs (objectives, goals, strategies and measures) for the clinic annually
  • Develop OGSMs for each staff. Monitor progress and review individual performance regularly
  • Manage clinic teams to carry out day-to-day clinic activities and service delivery.
  • Ensure clinic staff have updated/valid medical licenses/certificates
  • Train clinic staff on relevant topics such as cross-selling, client-centred care, communication skills and other technical and non-technical areas
  • Ensure clinic staff understand and follow MSIC policies
  • Ensure roster system is being implemented effectively
  • Ensure human resource turnover update on time to HR department
Requirements
  • Qualification and Experience
  • A licensed secondary midwife
  • Experience of managing healthcare operations
  • Experience in sexual and reproductive health and/or maternal and child health
  • Supervision and management of medical and non-medical team
  • Good grasp of the private health sector
  • Desirable
  • Clinic business management
  • Skills
  • Excellent verbal and written communication skills are required in Khmer and English
  • Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes
  • Client-focused with good interpersonal skills to engage with people of all levels
  • Computer literate in MS Office software – Word, Excel, PowerPoint, Outlook, etc.
  • Analyse and make informed decision based on the given information
  • Excellent leadership and management skills
  • Competent in communication skills including timely e-mail correspondence, internal staff information sharing, and provide feedback to support office
  • Implement policy and guidelines with minimal support
  • Fluent in Khmer both oral and written (high level)
  • English oral and written (medium level)
 

How to Apply

This role is a great opportunity to contribute your skills and commitment to a rewarding project in an emerging health sector of significance.

We are committed to Child and Adult Safeguarding and Protection from Sexual Exploitation and Abuse. Please note, appointment to this position is subject to the outcome of background checks. We are an equal opportunity employer – women and persons with disabilities are strongly encouraged to apply. 

Please visit website or contact our Human Resources Team for a detailed job description. Interested and qualified candidates should send applications (CV and a cover letter) to email provided in the contact details or alternately via post to: Marie Stopes International Cambodia (MSIC) Head Office.

Only short-listed candidates will be contacted.

 

Contact Details

Office Address
  •  Phnom Penh Centre, Building F, 1st Floor, Sangkat Tonle Basak, Khan Chamkar Mon, Phnom Penh, Cambodia
 
Contact Name
  •  Marie Stopes International Cambodia
 
Phone
 
Email
 
See more detail here:  
https://www.bongthom.com/job_detail/view_details_25251.html
See more jobs at  www.BongThom.com
Connect preperation to opportunity