Business Development Specialist, Customer Support Officer - Facebook Team, and Facebook Resource Management Specialist with Crossian LLC

Announcement Description

We are looking for qualified candidate to fill for the position below.

Duties

Identify and cultivate partnerships with key stakeholders, including Digital Marketing agencies, Media & PR agencies, and industry influencers.
Build and maintain strong relationships with existing partners, ensuring high levels of client satisfaction and retention.
Lead negotiations and contract discussions with potential partners, ensuring favorable terms and conditions.
Collaborate with cross-functional teams, including marketing, operations, and finance, to support business objectives.
Maintain employee records, track attendance, and handle other administrative tasks as required.

Requirements

Bachelor's degree in business, marketing, or a related field.
Having at least 6-12 months of experience in digital marketing, social media management, or a similar role.
Proven track record of success in business development, preferably in the e-commerce industry.
Strong understanding of the Cambodian market, including industry dynamics, customer preferences, and regulatory frameworks.
Excellent communication and interpersonal skills, with the ability to build rapport and establish productive relationships.
Strategic thinker with strong analytical and problem-solving abilities.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Proficient in English and Khmer languages.

Duties

Answer and address a high volume of incoming emails, calls or Facebook inquiries via chat and comments relating to product issues, sales policy and orders status.
Provide high levels of customer satisfaction by displaying patience and empathy towards customers from different cultures and backgrounds in the US.
Provide a professional service to customers which also protects the business’s interests and brand persona.
Keep track of customer interactions and escalate issues to the higher-level management.
Use company processes and systems to log complaints, update product details and troubleshoot technical problems.
Collaborate with the Marketing and Fulfillment team to notify customers of order status, collect and analyze customer feedback.
Adhere to performance metrics to meet service level expectations and assigned KPI.
Participate in constructive quality feedback sessions with managers to improve performance.

Requirements

Bachelor Degree or Equivalent.
Effective written and verbal communication skills in English. IELTS above 6.5 or equivalent.
2 years of experience in customer service support, preferable candidates from E-commerce companies like Lazada, Shopee or with experience in start-up environment.
Excellent people skills and the ability to build relationships with customers.
Strong problem solving abilities to de-escalate situations and ensure a positive solution.
Detail-oriented, highly focused, open-minded and strong critical-thinking skills.
Customer relationship management experience is strongly desired.
Experience with support applications like Freshdesk, Zendesk, Teamsupport and order management systems.
Ability to work under pressure.

Duties

Manage and optimize Facebook resources, including Facebook Via, fan pages, pixels, and ad accounts, to support the marketing team's objectives.
Collaborate with content and performance marketing teams to ensure compliance with Facebook policies and guidelines for resource usage.
Work closely with cross-functional teams, including marketing & operations to assess Facebook resource needs and ensure adequate availability.
Collaborate with partners and finance team to make sure the Performance team has enough marketing budget to operate Facebook campaigns

Requirements

Bachelor's degree in marketing, business administration, legal or a related field.
Having at least 3-6 months of experience in digital marketing, social media management, or a similar role.
In-depth knowledge of Facebook advertising, including Facebook Via, fan pages, pixels, and ad account is a plus
Strong understanding of Facebook policies and guidelines.
Strong organizational and multitasking skills, with the ability to manage multiple priorities and deadlines.
Excellent communication and negotiation skills, both written and verbal.
Attention to detail and ability to analyze complex information.
Proficient in using office software and applications.

If you are interested in the role, please send your Curriculum Vitae (CV)/Resume to the email provided in the contact details.

For more information, please contact our email.

What you can expect:

Office Address

18/F Canadia Bank Tower, No. 315, Ang Doung Street, Corner, Monivong Blvd., Phum 1, Sangkat Wat Phnum, Khan Doun Penh, Phnom Penh, Cambodia

Contact Name

Email