BongThom.com

Scan to see job detail

IT Support Engineer

with Foodpanda

BTDC-ID: 24628

Closing Date: 06-Jul-2023

Announcement Description

foodpanda is the leading, on-demand food delivery company in Cambodia, bringing thousands of your best-loved restaurants online into your home or office - fast! We’re all about bringing on the smartest talents as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a startup culture.

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners. In APAC, foodpanda operates in over 150 cities across 12 countries.

However, this doesn’t happen without some really awesome people making it happen! We are currently looking for an IT Support Engineer to join our growing team in Cambodia! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team.

IT Support Engineer

Category: Computer - General, Computer - Networking
Type : Job Opportunity
Location: Phnom Penh
Schedule: Full-time
Salary: N/A

Duties

Ensure our internal users have their IT issues resolved.
Logging and processing all technical requests based on the complaints/tickets received from the users.
Installing and configuring computer hardware, software, basic network troubleshoot, printers, door access and CCTV.
Planning and undertaking scheduled maintenance upgrades with HQ.
Setting up accounts for employee(s), ensuring that all platforms used by the company are installed.
Communicate to clients via chat/f2f/emails to determine the nature of any problems they encounter.
Investigating, diagnosing and solving computer software and hardware as well as documenting it.
Managing company’s IT asset
Administration, planning and installation of Windows based systems
On and Off-boarding of users across multiple systems and platforms
Monitoring network status and report to the manager on weekly basis
Working within our ticket system to ensure fast turnaround times for all helpdesk queries.
Onsite and remote support for international users.
Maintain and outperform SLAs and CSAT scores
Be involved and sometime in charge of office builds
Be involved in internal event support
Assist internal employees to set process optimization

Requirements

Minimum of 2 years’ experience in helpdesk or 1st level support with a minimum 1-year hands on experience managing enterprise servers and workstation.
You are a great team player who knows how to solve complex issues in conjunction with others
High ability to work independently
High service orientation and customer skills
Ability to work under pressure and tight deadlines
Open to a fast paced and changing landscape
Problem ownership and service orientation
Excellent verbal and communication skills (33/40 scores on Jobstreet English Assessment).
JIRA & Confluence knowledge.
KACE deployment software
Active Directory and GSuite knowledge
Microsoft Azure
Slack & Workplace basics
O365 basics
Zoom software
Windows installation knowledge
Basic IT- infrastructure understanding
Experience in call-centre environment is considered as an advantage

Interested candidates apply via the Link .

See more detail here:

https://www.bongthom.com/job_detail/view_details_24628.html