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with Prudential (Cambodia) Life Assurance PLC.
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with Prudential (Cambodia) Life Assurance PLC.
Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
This role is responsible for managing and leading Payment function which including Integration payment gateway, premium allocation, premium collection, and suspense management team to maintain premium received as well as persistency.
Candidate is to understand PCLA non-core applications and should be able to enhance and support the applications efficiently by doing a proper impact analysis.
To support and manage the Integration Projects from a technical perspective. Key responsibilities include the transformation of PCLA applications and integration, solution and analysis. Additional responsibilities include the adoption of CI-CD framework, managing SFTP server for partners and strategizing the automation of workflows
This role reports to the Manager, Performance & Rewards and is primarily responsible for designing, reviewing, and managing the performance management process as well as managing the wellbeing initiatives for the Company. In addition, this role will also work closely with Manager to initiate and implement relevant P&R projects.
The position holder is responsible to drive the performance of call centers where we create Best in Class, Best in Cambodia customer experience during every customer touchpoint.
Position holder is responsible for the day to day operational performance of inhouse call centres as well as 3rd Party service providers.
Creating, maintaining, and reviewing customer touchpoints as well as customer experience is key part of the role.
This is a high-profile position where position holder is responsible to drive NPS and act as a customer champion within the business with representation of customer voice driven by data and customer feedback
In this position, individual is responsible for support daily data engineer tasks and various data request from business users. Junior Data Engineer also work closely with Data Engineer to support him/her in key company project/initiative delivery.
Bonus
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.
Please apply via the link of position below :