Manager, Property, Manager, e-Vendors and Online Merchants, Contact Centre Manager, Branch Manager,and Digital Marketing Content Writer

Manager, Property responsibilities to handle all aspects of project planning, oversee all construction works in Bank and its branches and to monitor/coordinate the repair and maintenance works related to the bank’s properties.

Department: Digital Banking

Reports to: Head of Department

Office/Branch: Head Office

Describe major responsibilities and target accomplishments expected of the position. For a management position, indicate the subordinate position through which objectives are accomplished.

The Contact Centre Manager will lead a Contact Centre Operation within a full service banking environment. This is a one stop customer resolution centre designed to interact with the bank’s customers (both individuals as well as companies) and handling enquiries, service request and resolution of customer issues ranging from credit card, general banking, payments and remittances as well as loans transactions. Typically this is a fast paced area of business that is challenging and changing continuously.

He or she would be expected to ensure the contact centre operations delivers the required performance, being committed to delivering a great customer experience through a variety of customer contact channels which will include Phone, Email, Web/Live Chat, Video, Social, Correspondence.

He/She will likely be part of the strategy discussion but will be in charge in setting-up and rolling out the contact centre operations and accountable to deliver business results such as outbound sales target, service operations target and quality of service.

Department: Management

Section: Management

Reports to: Chief Executive Officer

Overall Purpose

(Main reason why the position exists, within what context and what is the overall end result).

• Responsible for the effective and efficient management of the operations and administration of the Branch.
• Plan, organize, direct and control the operations and administration of the branch with discretion necessary to fulfill the Bank’s goals, policies, guidelines and instructions set by Head Office.
• Ensure a high level of staff competency, staff discipline, professionalism and harmony in the Branch.

Department: Marketing

Section: Marketing

Reports to: Head of Department

Overall Purpose

(Main reason why the position exists, within what context and what is the overall end result).

• Work closely with marketing and other teams to concept and design brand marketing content and social media campaigns.
• Ensure campaigns are visually compelling across all channels and are consistent with the brand aesthetic, and drive awareness, engagement, and conversion.