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Various Positions

with AMK Microfinance Institution Plc

BTDC-ID: 20364

Closing Date:

Announcement Description

AMK Microfinance Institution is one of Cambodia’s leading microfinance institutions, with coverage all over the country. AMK employs over 3,700 staff serving almost 1,000,000 clients in nearly 13,000 villages across Cambodia, 91% of all villages. We are looking for a talented and committed individual to join our diversified team, and offering attractive career prospects across branches and departments of our business.

A job at AMK is more than just a paycheck - we support our employees in their development and growth and help them explore their unique strengths.

Announcement Positions

Relationship Manager, Credit (1 Position)

  • Category: Business Administration, Banking / Finance
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Report to : Branch Manager

Location : Chumpu Voan Branch

Benefits

  • AMK provides a competitive salary package to the employees
  • Salary increment rate every year
  • Khmer new year bonus
  • Pchum Ben bonus
  • Retirement bonus
  • Staff incentive
  • Staff pension fund
  • Staff retention bonus
  • 100% medical insurance for employee’s spouse and children for local treatment
  • Staff overseas treatment
  • Staff accident insurance 24/7days
  • Staff loan for education purpose with only 2% interest rate per year
  • Staff housing loan with only 5% interest rate per year
  • Allowance for employee and spouse who given birth to the baby
  • Annual leave 18 days per year
  • Staff capacity development and opportunity to promote per job requirement
  • Staff seniority payment
  • Working condition in accordance to the Cambodian Labor Law
Duties
  • Implement sales target and action plans to achieve expected productivity and quality of leasing portfolio.
  • Implement sales target and action plans to achieve expected productivity and quality.
  • Assist branch manager to distribute sales targets to sales team members and engage them to deliver outstanding performance for their own and high profitability for the branch.
  • Implement the company’s strategies to penetrate markets in the operational areas.
  • Help sales team build and maintain close relationships with prospects, clients, and local authorities.
  • Ensure that clients are well selected, all applications are well assessed before approving, good customer services are delivered, and portfolio quality is well managed.
  • Ensure that the branch has enough facilities, adequate number of credit salespeople and those employees are well trained, and all processes are in place to perform services for customers.
  • Oversee overall performance and the quality of customer service the salespeople delivered to ensure customer satisfaction. Take remedial actions if weakness or issue is found.
  • Ensure that all AMK customers get aware of all the channels made available to them so as to promote cross-sales and repeated business.
  • Lead team members to solving credit-related and operations-related issues and problems on the ground.
  • Work with branch manager to conduct annual appraisal and ensure that subordinates’ strength and weakness are well identified and improved.
  • Pinpoint business opportunities in existing and new operational areas and bring forward to branch manager.
  • Help branch manager observe market trends to better understand competition and to identify threats.
  • Lead salespeople to implementing all marketing activities such as promotional campaigns, new product rollouts
  • Report about problems or issues regarding such operational materials as policies, procedures, Report the information about changes market competition.
  • Report the information about changes in market competition.
  • Report summarized information on some regular basis (weekly, monthly, or whatever) in terms of any activity or results.
  • Ensure good working environment at workplace, subordinates have good relationship with one another, good liaisons with local authority and other stakeholders.
Requirements
  • Bachelor’s degree in business administration (banking, finance, accounting, economics, or marketing)
  • Three-year experiences in sales and operations management in microfinance and banking industry
  • Two-years experiences in supervisory or managerial positions.
  • Skilled at Customer relation, sales, and credit management.
  • Skilled at reading and analyzing financial reports, especially cash flows.
  • Ability to critically analyze market which includes the competitor, economic and social environment.
  • Ability to effectively manage data and information related to the job including tracking, analyzing, reporting, and following compliance on time.
  • Skilled at identifying, finding the best options, and implementing to solve problem/issues.
  • Good at related software/computer programs to produce efficient results for tasks assigned and to process customer information.
  • Knowledge of principles and methods for showing, promoting, and selling products and services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control system.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer need assessment, meeting quality standards for service, and evaluation of customer satisfaction.
  • Knowledge of economic and accounting principles and practices, microfinance, banking, and real estate markets.
  • Knowledge of English language so as to be capable of communicating with supervisor and customers.
 

Employee Relation Manager (1 Position)

  • Category: Business Administration, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Report to : Deputy Head of Human Resource

Location : Head Office

Benefits

  • AMK provides a competitive salary package to the employees
  • Salary increment rate every year
  • Khmer new year bonus
  • Pchum Ben bonus
  • Retirement bonus
  • Staff incentive
  • Staff pension fund
  • Staff retention bonus
  • 100% medical insurance for employee’s spouse and children for local treatment
  • Staff overseas treatment
  • Staff accident insurance 24/7days
  • Staff loan for education purpose with only 2% interest rate per year
  • Staff housing loan with only 5% interest rate per year
  • Allowance for employee and spouse who given birth to the baby
  • Annual leave 18 days per year
  • Staff capacity development and opportunity to promote per job requirement
  • Staff seniority payment
  • Working condition in accordance to the Cambodian Labor Law

SUMMARY OF JOB RESPONSIBILITIES

The main responsibility of the Employee Relation Manager is to develop and implement an employee relations program to effectively deal with problem resolution and performance issues. All duties must be performed with the highest degree of confidentiality and in compliance with the requirements of Labor Law. Build team spirit, present, and communicate with stakeholder in friendly language.

Duties
  • Acting as a single point of contact for the internal business partner
  • Supporting internal business partner in achieving their business goal
  • Providing instant and immediate feedback on all processes, procedures, and initiatives
  • Building AMK corporate culture, core value, and business goodwill
  • Proactively attend individual/team meetings to report on current developments or to support discussion on people management issues and provide options/solutions to organizational issues.
  • Manage, motivate, and develop a small team to improve working practices, ensure that the team is actively engaged in the direction and the implementation of the objective of the company and build strong and effective relationships throughout the organization.
  • Provide employee services and counseling including conflict resolution among staff, career development, disciplinary actions, sport and social activities for staff
  • Consolidate human resource related policies and SOP
  • Ensure compliance on labor laws and other related laws by liaising with the relevant Ministries (Ministry of Labor, etc.)
  • Coordinate and conduct annual staff satisfaction survey and other related survey
  • Provide proper and appropriate employee orientation
  • Make sure all employee issue are tracking in report
  • Provide overall support to all departments on HR issues
  • Provides guidance to managers, supervisors, and employees regarding laws, regulations, policies, procedures and practices related to employee relations matters.
  • Facilitates communication among employees and management by providing guidance and consultation regarding problem solving, dispute resolution, and regulatory compliance to resolve internal conflict informally through appropriate conflict management and mediation techniques.
  • Other tasks assign by supervisor
Requirements
  • A minimum university degree in management, preferably with specialisation in HR management
  • At least two years of HR experience
  • Good understanding of HR issues and the Cambodian microfinance industry
  • Team management experience
  • Excellent written and spoken English
  • Good communication and interpersonal skills
  • High motivation and ability to work without supervision
 

Branch Manager (2 Positions)

  • Category: Business Administration, Banking / Finance, Economics, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Report To : Head of Region

Benefits

  • AMK provides a competitive salary package to the employees
  • Salary increment rate every year
  • Khmer new year bonus
  • Pchum Ben bonus
  • Retirement bonus
  • Staff incentive
  • Staff pension fund
  • Staff retention bonus
  • 100% medical insurance for employee’s spouse and children for local treatment
  • Staff overseas treatment
  • Staff accident insurance 24/7days
  • Staff loan for education purpose with only 2% interest rate per year
  • Staff housing loan with only 5% interest rate per year
  • Allowance for employee and spouse who given birth to the baby
  • Annual leave 18 days per year
  • Staff capacity development and opportunity to promote per job requirement
  • Staff seniority payment
  • Working condition in accordance to the Cambodian Labor Law
Duties
  • To ensure staffing and human capacity development plans for the needs for human capital as per market expansion plans and to satisfy future needs for human resources to support future growths of the company’s business activities.
  • To ensure that the branch has enough facilities, adequate number of employees and those employees are well trained, and all processes are in place to perform services for customers.
  • Oversee overall performance and the quality of customer service on-and-off site to ensure customer satisfaction. Take remedial actions if weakness or issue is found.
  • Ensure that all AMK channels are made available to customers and they are aware of them.
  • Work out with branch management department to improve customer experience proactively or to keep up with ever-changing view of the customers.
  • Lead team members to solving credit-related and operations-related issues and problems.
  • Lead and monitor the implementation of policies, procedures, directives, etc., to achieve effectiveness and efficiency towards eliminating all kinds of operational misconducts and wrong doings.
  • To make annual financial projections and cash budgets to effectively manage operational and financial costs.
  • Do monthly, weekly, and daily cash flow projections and manage the actual cash flows to ensure sufficient cash for operations.
  • Monitor the implementation of Finance policy, procedures, and instruction
  • To develop annual sales target and action plans to achieve expected productivity and quality.
  • Adopt the company’s strategies and formulate techniques for implementing the strategies to penetrate markets in the branch's operational areas.
  • Distribute sales targets to sales team members and engage them to deliver outstanding performance for their own and high profitability for the branch.
  • Build and maintain close relationships with prospects, clients, and local authorities.
  • Pinpoint business opportunities in existing and new operational areas and bring forward to management for formulating specific business strategies.
  • Observe market trends to better understand competition and to identify threats.
  • Lead and monitor the implementation of Administration policy, procedures, instruction, etc.,
  • Monitor the use, control, and maintenance of IT systems and equipment to ensure efficiency and security of the company’s database and operations.
  • Regularly review progress of work and to share information in a roundtable way in order to create an effective form of communication within the branch.
  • Participate in meetings with middle and senior management regularly or occasionally as required.
  • Make various types of report available to oneself and supervisors
  • Ensure good working environment at workplace, staff members have good relationship with one another, good liaisons with local authority and other stakeholders.
Requirements
  • Bachelor’s degree in business administration (banking, finance, accounting, economics, or marketing)
  • Four-year experiences in sales and operations management in microfinance and banking industry
  • Three-year experiences in supervisory or managerial positions.
  • Proficient customer relation management
  • Skilled at sales, marketing, risk, and administrative management.
  • Skilled at reading and analyzing financial reports, and managing cash flows.
  • Proving skills at problem solving, negotiation, interpersonal, and building and maintaining relations.
  • Proficient skills in presentation and communication.
  • Skilled at leading people to implementing strategies, policies, procedures, instruction, and measures laid down.
  • Skilled at managing time, persuading, coordinating, decision making, monitoring, instructing, and critical thinking.
  • Ability to use related software/computer programs.
  • Knowledge of financial services, principles and methods for showing, promoting, and selling products and services. Thisincludes marketing strategy and tactics, product demonstration, sales techniques, and sales control system.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needassessment, meeting quality standards for service, and evaluation of customer satisfaction.
  • Knowledge of economic and accounting principles and practices, microfinance, banking, insurance, and real estatemarkets.
  • Knowledge of English language so as to be capable of communicating with supervisor and customers.
 

Senior Business Development Officer (1 Position)

  • Category: Business Administration, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Report To : Business Development Manager

Location : Head Office

Benefits

  • AMK provides a competitive salary package to the employees
  • Salary increment rate every year
  • Khmer new year bonus
  • Pchum Ben bonus
  • Retirement bonus
  • Staff incentive
  • Staff pension fund
  • Staff retention bonus
  • 100% medical insurance for employee’s spouse and children for local treatment
  • Staff overseas treatment
  • Staff accident insurance 24/7days
  • Staff loan for education purpose with only 2% interest rate per year
  • Staff housing loan with only 5% interest rate per year
  • Allowance for employee and spouse who given birth to the baby
  • Annual leave 18 days per year
  • Staff capacity development and opportunity to promote per job requirement
  • Staff seniority payment
  • Working condition in accordance to the Cambodian Labor Law
Duties
  • Responsible for on boarding local and international partners
  • Identify and acquire new potential partners to achieve target plan
  • Assist to develop plan, drive sales execution and direct marketing activities
  • Maintenance relationship with existing partners to improve the performance
  • Assist to implement the new partner projects with relevant teams
Requirements
  • At least Bachelor’s degree or equivalent preferable
  • At least 3 years’ experiences in sales or partnership development
  • Good negotiation and communication skills in English
  • Ability to work with cross functional teams
  • Proficient with MS Word, Excel, and PowerPoint
 

Business Intelligence Officer (1 Position)

  • Category: Business Administration
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Report To : Business Intelligence Manager

Location : Head Office

Benefits

  • AMK provides a competitive salary package to the employees
  • Salary increment rate every year
  • Khmer new year bonus
  • Pchum Ben bonus
  • Retirement bonus
  • Staff incentive
  • Staff pension fund
  • Staff retention bonus
  • 100% medical insurance for employee’s spouse and children for local treatment
  • Staff overseas treatment
  • Staff accident insurance 24/7days
  • Staff loan for education purpose with only 2% interest rate per year
  • Staff housing loan with only 5% interest rate per year
  • Allowance for employee and spouse who given birth to the baby
  • Annual leave 18 days per year
  • Staff capacity development and opportunity to promote per job requirement
  • Staff seniority payment
  • Working condition in accordance to the Cambodian Labor Law
Duties
  • Defining and optimizing the processes and systems for gathering, managing, visualizing, and reporting on data
  • Developing processes for intake and resolution of internal data requests.
  • Understanding stakeholder priorities and having a framework for measuring, monitoring, and managing the work that your team does to support these priorities.
  • Developing metrics, tracking, and regular reporting that allow quick decision making and provide executive leadership with regular analysis of activities and business health.
  • ETL (Extract, Transform and Load) process from multi source into data warehouse.
  • T24 routine and program. Mainly on data extraction from CBS.
  • Deriving business insights based on the analyzed data and reports created, offering narrative reports and interpretation as needed.
Requirements
  • Bachelor’s degree required; or related equivalent degree preferred
  • 1+ years of experience with T24 routine
  • Ensure data quality for CBC daily and monthly upload
  • Solid understanding of data structures and algorithms
  • Experience with data and business systems management
  • Advanced computer skills (Oracle Plsql, SQL Server, Analysis services)
  • Experience in Banking or Financial section is preferred
  • Ability to relate positively and professionally with colleagues, vendors, and clients
  • Ability to manage projects and complete tasks by meeting timelines and goals
  • Good critical thinking, analytical, and problem-solving skills
  • Ability to organize, prioritize, and accomplish a variety of tasks or demands
  • Ability to work independently or as a team member;
  • Good in problem solving and analysis skills;
  • Good organization and execution skills.
 

How to Apply

Interested candidates should apply by sending a CV and a cover letter to: AMK branch and sub-branch offices or Head Office, or via E-mail given in the contact details.

Attachments:

  • A copy of obtained certificates or confirm letter by the University
  • A copy of national identification, family book, and certificate of birth
  • For additional information, please contact us or visiting our website

AMK is an equal opportunity employment. Qualified women and persons with disabilities are encouraged to apply.

 

Contact Details

Office Address
  •  Building 285, Yothapol Khemarak Phoumin Blvd. (271), Sangkat Tumnob Tuek, Khan Boeng Keng Kang, Phnom Penh, Cambodia
 
Contact Name
  •   AMK Microfinance Institution Plc
 
Phone
 
Email
 
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