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IT Support Officer

with Family Health International (FHI 360)

BTDC-ID: 19416

Closing Date:

Announcement Description

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories.

Announcement Positions

IT Support Officer

  • Category: Computer - General, Computer - Networking
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

We are currently seeking a qualified candidate for the position of IT Support Officer, Phnom Penh for FHI360/Cambodia. The IT officer to provide support and maintenance to FHI 360/Cambodia. Computers WAN/LAN network infrastructure, at a level consistent with the intended and reasonable operation. S/he will be responsible for all types of IT related equipment, and when required take appropriate steps in solving problems which arise personally or identifying suitable companies capable of resolving them. However he also provide training to staff as needed, which build up staff with new technology recovery.

Duties
  • Under the overall guidance of IT Manager. The IT Support Officer need to perform the following duties:
  • Handles basic support of hardware, software, applications and operating systems, network printers and scanners, technical consultation and networking.
  • Serves as a productive project team member by completing assigned tasks.
  • May lead small projects to build project management/delivery capacity
  • Performs software installations on company computers and configures applications as specified.
  • Working knowledge and understanding with a variety of technologies to effectively support end- users.
  • Repairs computer equipment and replaces computer parts.
  • Plan and implement scheduled maintenance upgrades and software upgrades when necessary
  • Provides desktop/user support
  • Provide IT user training and documentation
  • Ensure Data back up or disaster recovery plan back data
  • Ensures the update of Anti-virus of servers and clients
  • Ensure to update windows Path
  • Excellent oral and written communication skills.
  • Ability to interact with a broad range of end-users and use various technical resources to provide support.
  • Manages IT incidents/requests and escalates them to the IT Manager as necessary
  • Demonstrates ownership of customer issues and independently seeks solutions.
  • Works on assignments that are routine in nature.
  • Ensures compliance of FHI 360’s IT Policies
  • Provides user training of new technologies
  • Has ability to recognize situations that deviate from accepted practice and seeks managerial advice prior to taking action.
  • Works under direct supervision and follows specific instructions.
  • Does not change procedures without supervisor’s approval.
Requirements
  • Bachelor or master’s degree in computer science
  • 5-7 years of experience providing end-user support for current PCs/laptop/Mac and Application software or installing, upgrading, troubleshooting, and repairing personal computers in a network environment
  • Operating system: Windows Server 2016 R2, Windows Server 2012 R2, VMware ESXi, Ubuntus Server
  • Server Application: Active Directory, DNS, DHCP, IIS, FTP, VPN, WSUS, Mail Server, MS. Exchange 2013, Azure Active Directory, and Azure back up system
  • Proficiency with Microsoft Suite 2016 & 2019, Office 365, and other application such as MS. Team, MS. Share Point, MS. Power BI, MS. Plan Etc.
  • IOS Layer 3: Cisco Router and Cisco Switch, Cisco Meraki, and other Access point
  • Maintenance/Configure web server and Intranet
  • Maintenance/Developing database
  • Skills in oral and written communication. Ability to communicate affectively and tactfully with all levels of staff, individuals from diverse cultures, and the public
  • Ability to multi-task and self-motivate through assignments and routines
  • Must speak and write fluent English
  • Basic understanding of Information Technology industry practices
  • Solid knowledge and experience with incident management and operation services tools and system
  • Prior experiences with NGO/Non-Profit is an advantages.
 

How to Apply

FHI 360 employees may review these jobs and apply by logging into Workday and clicking the Career icon. On the Career page, click on Find Jobs to locate the position by Job ID listed above.

Current FHI 360 employees should not apply for any open position through the External Career Site on FHI 360 Career Page.

For additional information about the jobs above or if you are unable to login to Workday, contact Ms. Sreytoch Nhim, via email provided in the contact details.

External candidates may visit the FHI 360 Careers Page to search, view and apply for posted jobs. Jobs seeking only internal candidates will not appear in external search results.

FHI 360 is an Equal Opportunity & Affirmative Action Employer.

 
Attachment
 

Contact Details

Contact Name
  •  Mrs. Nhim Sreytoch (Admin/HR Manager)
 
Email
 
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