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Various Positions (Urgent)

with PPCBank

BTDC-ID: 18603

Closing Date:

Announcement Description

PPCBank is a licensed Bank operating in Cambodia since 2008 and offers a full range of retail and commercial banking products and services. Now we are looking for high quality motivated candidates to fill in the different positions in our bank for more branches expansion with the details as follows ÷

Announcement Positions

Mobile App Developer (2 Positions)

  • Category: Computer - General, Computer - Programming
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : Phnom Penh, HQ

Duties
  • Ability to develop mobile application and application programming interfaces (APIs)
  • Understand SQL statement (DDL and DML) with DBeaver
  • Maintain, organize and debug code based on business needs and software quality and stability
  • Ability to work with business departments for requirement gathering and system testing
  • Balance between multiple projects and immediately respond to any technical support
  • Prepare the production release of developed software components
  • Ensure the developed system running smoothly with healthy performance
  • Extract report (MIS) and document for software development, manual and others
Requirements
  • Bachelor’s degree in computer science or equivalent professional qualification
  • Fresh graduated or work experience in related field with mobile development
  • Basic knowledge in Java, JSON, Android Studio, Node JS, Visual Studio, PL/SQL, T‐SQL and PostgreSQL
  • Ability to communicate effectively with line manager and other departments
  • Creative, dynamic, flexible, self‐direct and self‐motivated team player
  • High proficiency spoken and written of English
 

Gold Club Unit Manager (3 Positions)

  • Category: Exec. / Management, Accounting, Banking / Finance, Business Administration
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : Phnom Penh, HQ

Duties
  • Meets with current and potential Customers to discuss their financial needs
  • Officers appropriate products and services while developing and expanding account relationships
  • Jointly establishes quantitative sales objectives, with assigned supervisor, on an annual basis; this activity to be integrated with the office's annual marketing/sales plan.
  • Performs duties of a Customer Service Representative
  • Participates with line manager in establishing specific goals for the office; implements strategies to achieve these goals
  • Provides timely reporting to the Manager and other appropriate groups or individuals.
Requirements
  • Bachelor’s degree in finance and banking, accounting or business administration, business management, marketing, or related field is preferred.
  • Proven sales experience.
  • Sound knowledge of sales strategies and industry regulations.
  • Proven track record of achieving sales targets.
  • Strong analytical and problem-solving skills.
  • Experiences with Chinese customers' relationship management and Chinese customer services.
  • Good comment of Chinese and English communication skill.
  • Microsoft Office and other computer skill is a plus.
  • Effective communication skills.
  • Exceptional customer service skills.
 

Chinese Communicate Marketing officer (3 Positions)

  • Category: Accounting, Banking / Finance, Business Administration, Sales / Marketing
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : Phnom Penh, HQ

Duties
  • Developing and sustaining long-lasting relationships with Chinese customers.
  • Screening, recruiting, and training sales china desk Cambodia staffs.
  • Calling potential Chinese customers to explain Bank’s products/services and encourage purchases.
  • Answering Chinese customers' questions and escalating complex issues to the relevant departments as needed.
  • Developing in-depth knowledge of Bank’s products/services.
  • Maintaining an accurate record of all sales, scheduled Chinese customer appointments, and Chinese customer complaints.
  • Collaborating with the brand and marketing strategy department to ensure that the Bank is reaching its target audience.
  • Informing product developers of possible product improvements and changes to ensure that Bank’s products/services meet current market needs.
  • Preparing cost-benefit analyses for prospective and existing Chinese customers to determine the most suitable purchase options.
  • Analyzing competitors' products/services to determine product features, benefits, shortfalls, and market success.
  • Perform other tasks as assigned by Management in-charge.
Requirements
  • Bachelor’s degree in finance and banking, accounting or business administration, business management, marketing, or related field is preferred.
  • Proven sales experience.
  • Sound knowledge of sales strategies and industry regulations.
  • Proven track record of achieving sales targets.
  • Strong analytical and problem-solving skills.
  • Experiences with Chinese customers' relationship management and Chinese customer services.
  • Good comment of Chinese or Chinese Nationality and good at English communication skill.
  • Microsoft Office and other computer skill is a plus.
  • Effective communication skills.
  • Exceptional customer service skills.
 

Collateral Management Analyst (2 Positions)

  • Category: Banking / Finance
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : Phnom Penh, HQ

Duties
  • Evaluate loan collateral after loan disbursement (For Rollover, Limit Adjustment and Interest Rate Adjustment
  • Establish database for locations and building purpose
  • Evaluate Borey for housing loan
  • Assist credit screen department for loan reviews of branches
  • Management for collateral title of Phnom Penh Branhces
  • Other tasks assigned by manager
Requirements
  • University degree in Finance and Banking or equivalent professional qualifications
  • At least 1 year of working experience in collateral or in banking industry
  • High proficiency spoken and written of English
  • Creative, dynamic, flexible, self-direct and self-motivated team player
  • Committed, hard-working, and honest individual;
  • Willing to work under pressure
 

Manager, Collateral Management Analyst Unit (1 Position)

  • Category: Banking / Finance, Exec. / Management, Accounting
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : Phnom Penh, HQ

Duties
  • Annual Evaluation Companies about performance service with the bank to consider to renew MOU or not.
  • Annual Mortgage Agencies about performance service with the bank to consider to renew MOU or not.
  • To keep and store TDs and Original Loan Documents properly to make sure we have it in the strong room.
  • Up to date of data property value in Phnom Penh and other Province to make sure the property value is accurate based on market value, force sale value to make sure that it can sold out easily.
  • Manage and Control Valuation Companies and Mortgage Agencies to provide good customer service to the bank and manage them well by branches.
  • Try to make strong relationship with Cadastre Authorities for any update information related to bank process.
  • Search and Survey rental fee of PPCBank office and prepare rental contract with the lesser
  • Manage and organized collateral staffs by classified job responsibility with high responsibility to make sure to provide quick service for the Bank
  • To prepare form internal evaluation of property value and other form related to property valuation to branches
  • Site visit inspection of property situation to provide value properly and accurately.
  • Develop and make guideline to improve performance related to collateral unit procedure.
Requirements
  • Bachelor’s degree in finance and banking, accounting or business administration, business management, marketing, or related field is preferred.
  • At least 4 years of working experiences in Banking and Finance, Collateral or property evaluation company
  • Good comment and good at English communication skill.
  • Microsoft Office, Google Map/Earth and other computer skill is a plus.
  • Creative, dynamic, flexible, self-direct and self-motivated team player
  • Committed, hard-working, and honest individual;
  • Willing to work under pressure
 

Call Center Officer (5 Positions)

  • Category: Customer Service/Support
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A
Duties
  • Check card amendment request form (Credit Limit Adjustment, Block Card and Release Card, etc.)
  • Process Active/Suspend/Revoke/Close Card follow customer call request
  • Monitor card activities and authorization (ATM & VISA card)
  • Follow up reject transaction, suspicious and high risk relevant transaction (MOTO/ Ecommerce/Recurring Payment)
  • Support Cardholder troubleshooting
  • Prompt response to internal and external customers’ enquiries over the phone.
  • Solve customer complaint and problem or refer them to appropriate department for solution.
  • Do/Telephone marketing relate to Deposit and Loan Product
Requirements
  • University degree in Finance and Banking or equivalent professional qualifications
  • Fresh graduated or work experience in related field with financial institutes (Priority)
  • Creative, dynamic, flexible, self-direct and self-motivated team player
  • Excellent communication & interpersonal skills
  • Good command of English, other foreign languages (Chinese or Korean) is a plus
  • Computer literacy
 

Manager of Customer Satisfaction Unit (2 Positions)

  • Category: Banking / Finance, Accounting, Business Administration, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : Phnom Penh, HQ

Duties
  • Support for branch visiting and evaluation over customer service at all branches
  • Make consolidated evaluation report for CS KPI branch performance quarterly
  • Support for individual evaluation for each tellers regarding to the performance of customer service
  • Support to monitor over lived chat and Facebook chat responsiveness for all call center staffs
  • Support to monitor over voice record observation for all call center staffs
  • Make consolidated evaluation report for CS staff performance at call center department
  • Support to conduct service training for all tellers, loan staffs, other front and back office staff.
  • Monitor customer service complaints and compliments from all channel (Call Center Department, Suggestion Box at Branch, Consumer Complaint Management Unit, QR Service Feedback)
  • Support to solve all the complaint cases regarding to customer service with all related
  • departments/branches
  • Investigate and monitoring all branches through CCTV camera
  • Support to innovate the concept of service training and updated material
  • Additional main task assign by manager
Requirements
  • University degree in Finance and Banking, hospitality or equivalent professional qualifications
  • At least 3 year of working experience in financial industry, insurance or hotel and tourism
  • High proficiency spoken and written of English
  • Creative, dynamic, flexible, self-direct and self-motivated team player
  • Committed, hard-working, and honest individual;
  • Willing to work under pressure
 

Cash/ATM Centralization Officer (1 Position)

  • Category: Computer - General, Banking / Finance, Accounting
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location : Phnom Penh, HQ

Duties
  • Monitor and facilitate cash movement from branches to branches/NBC/Offsite ATMs (in Phnom Penh)
  • Assist and manage ATM issues tracking/handling and complaint resolution
  • Identify remittable fund and deliver fund from branches operating to head office for controlling branches vault over limit balance
  • Upload and refill cash to ATM Cassette at branches and public ATMs by making sure accuracy of Numeric, Genuine, Serial Number Record, Label ATM Number which is secured by Security Seal for serving 24/7 ATM service
  • Ensure all transaction and process are complied with bank policy and procedure to prevent any operational risk
  • Other tasks will be assigned by Line Manager
Requirements
  • University degree in Finance and Banking or equivalent professional qualifications
  • At least 1 year work experience in related field with financial institutes (Priority)
  • Creative, dynamic, flexible, self-direct and self-motivated team player
  • Excellent communication & interpersonal skills
  • Good command of English and other foreign languages (Chinese or Korean) is a plus
  • Computer literacy
 

How to Apply

Interested candidates may send their CV(s) to us by using the information mentioned in the contact detail.

 

Contact Details

Contact Name
  •  Phnom Penh Commercial Bank (HR Department)
 
Email
 
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