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Various Positions

with AMK Microfinance Institution Plc

BTDC-ID: 17197

Closing Date:

Announcement Description

AMK Microfinance Institution is one of Cambodia’s leading microfinance institutions, with coverage all over the country. AMK employs over 3,500 staff serving almost 1,000,000 clients in nearly 13,000 villages across Cambodia, 91% of all villages. We are looking for a talented and committed individual to join our diversified team, and offering attractive career prospects across branches and departments of our business.

A job at AMK is more than just a paycheck - we support our employees in their development and growth and help them explore their unique strengths.

Announcement Positions

Product Development Manager (1 Position)

  • Category: Business Administration, Economics, Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Report To : Head of Product Development

Location : Head Office

Duties
  • Develop and modify the policies, procedures and documents for Credit financial product
  • Manage, organize, motivate staff under his/ her supervision to work toward the achievement of AMK’s product roadmap and its execution strategies
  • Be the leader of taskforce team in a development and improvement of new and existing financial product including product concept development, change request to developer, Create Test Case, Joint and Perform UAT testing and issue logs and escalate to MIS/Core Banking team, concept of pilot-testing, monitoring and evaluation.
  • Manage the overall financial product development project to ensure that the actual progresses are on track (following and monitoring the actual progress against planning, deliverables of the project, and update regularly to head department)
  • Manage, Monitor and collaborate with project team members to make sure their all tasks are met with the agreed detailed plan
  • Prepare and arrange the project committee meeting to ensure that the meeting is conducted by weekly basis and the meeting minute must be taken and shared to all project committee members
  • Monitor, prepare, and coordinate the readiness of team and stakeholders to make sure all things are delivered and ready for launching financial product in the pilot and/or rollout smoothly
  • Work with others departments to collect ideas or feedbacks from clients, staff and partners for better improving of current products and services as well as initiating the possibility of product bundling for each specific segment of AMK’s market.
  • Assist in overseeing the feedback collection analysis and give recommendations for ensuring the smoothness of policies and procedures implementation and product modification.
  • Regularly report the progress of all product development projects which are under his/her supervision, including the challenges and suggestions to be addressed, to head of product development.
Requirements
  • Master or Bachelor's degree in Business Administration, Economic Sciences, Finance and Banking, etc;
  • Be familiar with MFI environment;
  • At least two years experience on Products Development and services development offered by other financialinstitution;
  • High capability to handle multiple tasks and complexities and Well Project Management efficiency and effectively;
  • Flexibilities of collaboration with all staff level both within AMK and external;
  • Knowledge and understanding of Core Banking, research design, quantitative and qualitative analysis tools and experience coordinating fieldwork;
  • Honesty, positive attitude, ability to think creatively and excellent interpersonal skills (team building, presentations and public speaking, facilitation and consensus building);
  • Strong conceptualization and analytical skills and capacity to contribute to future planning;
  • Good command of English – reading, writing, and speaking;
  • Good at inter-personal skill, customer service, and selling skills;
  • Computer literacy (Ms.Word and Ms.Excel);
  • High motivation and ability to work without supervision.
 

Relationship Manager, Non Credit (1 Position)

  • Category: Business Administration, Banking / Finance, Accounting, Economics, Sales / Marketing, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Report to : Branch Manager

Location : Chba Ampov Branch

Duties
  • Implement sales target and action plans to achieve expected productivity and quality.
  • Assist branch manager to distribute sales targets to sales team members and engage them to deliver outstanding performance for their own and high profitability for the branch.
  • Implement the company’s strategies to penetrate markets in the operational areas.
  • Ensure that the right clients are selected, all applications are well reviewed before approving, good customer services are delivered, and portfolio is well monitored.
  • Help sales team build and maintain close relationships with prospects and clients,
  • Ensure that the branch has enough facilities, adequate number of non-credit salespeople and those employees are well trained, and all processes are in place to perform services for customers.
  • Oversee overall performance and the quality of customer service the salespeople delivered to ensure customer satisfaction. Take remedial actions if weakness or issue is found.
  • Ensure that all AMK customers get aware of all the channels made available to them so as to promote cross-sales and repeated business.
  • Lead team members to solving related operational issues and problems on the ground.
  • Work with branch manager to conduct annual appraisal and ensure that subordinates’ strength and weakness are well identified and improved.
  • Pinpoint business opportunities in existing and new operational areas and bring forward to branch manager.
  • Help branch manager observe market trends to better understand competition and to identify threats.
  • Lead salespeople to implementing all marketing activities such as promotional campaigns, new product rollouts, and so on.
  • Report about problems or issues regarding such operational materials as policies, procedures, etc., and questions or concerns raised by subordinates to the branch manager.
  • Report the information about changes market competition.
  • Report summarized information on some regular basis (weekly, monthly, or whatever) in terms of any activity or results.
  • Ensure good working environment at workplace, subordinates have good relationship with one another and a good liaison with other stakeholders.
Requirements
  • Bachelor’s degree in business administration (banking, finance, accounting, economics, or marketing)
  • Three-year experiences in sales and operations management in microfinance and banking industry
  • Two-years experiences in supervisory or managerial positions.
  • Ability to critically analyze market which includes the competitor, economic and social environment.
  • Ability to effectively manage data and information related to the job including tracking, analyzing, reporting, and following compliance on time.
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Knowledge of economic principles and practices, microfinance and banking markets.
  • Knowledge of principles and methods for showing, promoting, and selling products and services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control system.
  • Problem solving skill and negotiation skill.
  • Good interpersonal skill.
  • Knowledge of English language so as to be capable of communicating with supervisor and customers.
  • Ability to use related software/computer programs to produce efficient results for tasks assigned and to process customer information.
 

Sale Manager Deposit and Service (6 Positions)

  • Category: Business Administration, Banking / Finance, Exec. / Management, Sales / Marketing
  • Type : Job Opportunity
  • Location: Phnom Penh, Preah Sihanouk Province
  • Schedule: Full-time
  • Salary: N/A

Report To : Commercial Relationship Manager Deposit and Service

Location : Head Office, Phnom Penh, Preah Sihanouk

Duties
  • Work and assist Relationship Manager to ensure the overall achievement of the commercial and superior banking sale target such as saving, payroll and payment, etc.
  • Identify size of potential market and opportunity for leveraging a growth from and for both new and existing customers.
  • Identify the specific needs of customers and be responsible for servicing and dealing with commercial clients and key customers (superior clients) at the branch, including marketing activities, sale presentation, relationship and other administrative works.
  • Contribute to the development of sound profitable business by leveraging of cross selling of AMK’s products and services to existing and new commercial and superior customers.
  • Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship, existing customer and local market activities.
  • Regularly follow-up and evaluate the actual performance versus its target assigned – when results fall short of target, understand why and take actions what to do differently to improve performance with your line manager.
  • Keep up-to-date the competitors’ information, including their products, services and other marketing activities.
  • Keep up-to-date with AMK’s marketing activities, products & services, and its product and market proposition to ensure both new and existing customers could be well educated and leveraged as much as possible the opportunities to support their businesses.
  • Contribute in customer referral or cross selling of other products if there is a need.
  • Other tasks assigned by Relationship Manager.
Requirements
  • Bachelor’s Degree in Banking, Management, Business Administration, or Marketing
  • At least 1-year experience in banking, microfinance or other field of business operations, especially involvingwith segments of SME, commercial and high profile individual customers.
  • Good relationship networks, especially with segments of SME, commercial and high profile individualcustomers, is an advantage.
  • Ability to communication in English and Khmer (written and spoken)
  • High motivation and creativity
  • Good conceptualization and analytical skills
  • Honesty and good interpersonal skills
 

Senior Product Development Officer ( Non Credit ) (2 Positions)

  • Category: Business Administration, Economics
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Report To : Product Development Manager

Location : Head Office

Benefits

  • AMK provides a competitive salary package to the employees
  • Salary increment rate every year
  • Khmer new year bonus (100%)
  • Phchum Ben bonus (50%)
  • Retirement bonus (300%)
  • AMK Pension fund (Up to 84%)
  • Retention bonus (Up to 200%)
  • Seniority payment (Backward & Forward)
  • Incentive (no cap base on performance)
  • Uniform allowance
  • Phone allowance
  • Moto rental allowance
  • Medical insurance including dependent (100% no limit) plus oversea treatment for staff
  • Accident insurance 24/7days
  • Birth delivery package (up to 2,400,000)
  • Staff loan (lower rate at 2%)
  • Annual leave 18 days per year
  • Paid Sick leave & maternity leave (up to 6 months)
  • Capacity development and opportunity to promote per job requirement
  • Working condition in accordance to the Cambodian Labor Law
Duties
  • Develop and modify the policies, procedures and documents for non-credit product and other value added services
  • Presenting new product proposals and/or enhancements to committees
  • Be the leader of taskforce team in a development and improvement of new and existing non-credit product and other value added services, including product concept development, pilot-testing, monitoring and evaluation.
  • Develop Test Case, and UAT of new and modify product/service
  • Regularly follow-up and analyze the non-credit product and other value added services offered by key competitors within AMK’s target market.
  • Ongoing support to relevant stakeholder for any new/modified products to ensure high standard of policy and procedure compliance;
  • Regularly reporting to Product Development Manager on progress of product development process, challenges or constraints to be addressed.
  • Work closely with taskforce team, included MIS, CBS, RISK, Training, Marketing, Deposit, Agent and Operation Department to develop the product/service
  • Work with research and other sale departments to collect ideas or feedbacks from clients, staff and partners for better improving of current products and services as well as initiating the possibility of product bundling for each specific segment of AMK’s market.
  • Other task assign by head of product development department.
  • Work with AMK’s partners and other relevant technical departments to develop end to-end process of product, including concept and prototype development or customization, testing and roll-out of the products and services.
  • Keep a good relationship with partners and sharing feedbacks or suggestions for ongoing improvement on the partnership.
Requirements
  • Master or Bachelor's degree in Business Administration, Economic Sciences, etc;
  • Be familiar with MFI environment;
  • At least two years’ experience with non-credit product development and other services offered by MFI;
  • High capability to handle multiple tasks and complexities as per a number of different projects will be implemented at the same time;
  • Be mature to work in collaboration with branch manager, department manager and other people at senior level both within AMK and external;
  • Honesty, positive attitude, ability to think creatively and excellent interpersonal skills (team building, presentations and public speaking, facilitation and consensus-building);
  • Knowledge and understanding of research design, quantitative and qualitative analysis tools and experience coordinating fieldwork;
  • Strong conceptualization and analytical skills and capacity to contribute to future planning;
  • Good command of English – reading, writing, and speaking;
  • Good at inter-personal skill, customer service, and selling skills;
  • Computer literacy (MS. Word and MS. Excel);
  • High motivation and ability to work without supervision.
 

Sale Manager Deposit and Service​​​ Chinese Des (1 Position)

  • Category: Sales / Marketing, Banking / Finance, Business Administration, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Report To : Senior Commercial Relationship Manager Deposit and Service

Location : Head Office

Duties
  • Work and Assist Senior Relationship Manager Deposit and Service Oversea Desk to ensure overall achievement of the commercial and superior banking sale target such as CASA growth, deposit balance, payroll, and payment.
  • Build market network and conduct sale approaches to potential clients, especially key Chinese desk Individuals, SMEs and Corporate Clients.
  • Make appointment and conduct sale presentation to promote commercial and superior banking services to potential target customers.
  • Work with partner bank and other relevant stakeholders to deal cross border transaction.
  • Manage and build relationship with existing customers to maximize the cross-selling opportunities on all available financial products and services of the company.
  • Develop and manage referral from both existing clients or other sources
  • Keep up-to-date the competitors’ information, including their products, services and other marketing activities.
  • Keep up-to-date with AMK’s marketing activities, products & services, and its product and market proposition to ensure both new and existing customers could be well educated and leveraged as much as possible the opportunities to support their businesses.
  • Work with Regional Channel Manager and Provincial Managers to effectively serve commercial and superior customers.
  • Contribute in customer referral or cross selling of other products if there is a need
  • Other tasks assigned by Senior Relationship Manger Deposit and Service Oversea Desk
Requirements
  • Bachelor’s Degree in relevant field
  • At least 1-year experience in banking, microfinance or other field of business operations, especially involving with oversea segments of SME, commercial and high profile individual customers.
  • Good relationship network, especially with oversea segments of SME, commercial and high profile individual customers, is an advantage.
  • High energy individual who can motivate staff and create business momentum
  • Good communication in English (written and spoken)
  • Good communication in Chinese (written and spoken)
  • Ability to work with cross functional teams
  • Strong conceptualization and analytical skills
  • Honesty and excellent interpersonal skills
 

How to Apply

Interested candidates should apply by sending a CV and a cover letter to: AMK branch and sub-branch offices or Head Office address or E-mail provided in the contact detail.

Attachments:

  • A copy of obtained certificates or confirm letter by the University
  • A copy of national identification, family book, and certificate of birth
  • For additional information, please contact at phone number mentioned in the contact detail or visiting website.
  • AMK is an equal opportunity employment. Qualified women and persons with disabilities are encouraged to apply.

Benefits

  • AMK provides a competitive salary package to the employees
  • Salary increment rate every year
  • Khmer new year bonus
  • Phchum Ben bonus
  • Retirement bonus
  • Staff incentive
  • Staff pension fund
  • Staff retention bonus
  • 100% medical insurance for employee’s spouse and children for local treatment
  • Staff accident insurance 24/7days
  • Staff loan for education purpose with only 2% interest rate per year
  • Staff housing loan with only 5% interest rate per year
  • Allowance for employee and spouse who given birth to the baby
  • Annual leave 18 days per year
  • Staff capacity development and opportunity to promote per job requirement
  • Staff seniority payment
  • Working condition in accordance to the Cambodian Labor Law
  • Staff overseas treatment
 

Contact Details

Office Address
  •  Building 285, Yothapol Khemarak Phoumin Blvd. (271), Sangkat Tumnob Tuek, Khan Boeng Keng Kang, Phnom Penh, Cambodia
 
Contact Name
  •   AMK Microfinance Institution Plc
 
Phone
 
Email
 
Website
 
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