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Store Manager/ Asst, Department Manager, Visual Merchandiser, and Sales Advisor

with Hcamb (Cambodia) Co., Ltd.

BTDC-ID: 17103

Closing Date:

Announcement Description

We are looking for qualified candidate to fill for the position below.

Announcement Positions

Store Manager/ Asst

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Exec. / Management, Business Administration, Sales / Marketing
  • Schedule:Full-time
  • Salary: N/A
Position Summary
Duties & Responsibilities:
  • Conduct overall to achieve target
  • Provide excellent customer service on all levels
  • Handle development plan
  • Ensure back of house procedure are up with standard
 

Department Manager

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Exec. / Management
  • Schedule:Full-time
  • Salary: N/A
Position Summary
Duties & Responsibilities:
  • Ensure your department continuously meets H&M standards.
  • Training team members
  • Execute the campaigns, activity, promotion to achieve goal
 

Visual Merchandiser

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Business Administration, Sales / Marketing, Exec. / Management
  • Schedule:Full-time
  • Salary: N/A
Position Summary
Duties & Responsibilities:
  • Selling
  • You ensure that garment presentation in windows and in store is in line with the Commercial Handbook. Together with the Department Manager you maximise and drive commercial opportunities in your store within the H&M brand guidelines.
  • Fashion Knowledge
  • Ensure you are up-to-date with current fashion trends and styling techniques so you can anticipate your customers’ needs.
  • Share, inspire and educate the store team on seasonal trend information.
  • Direct customer service
  • Ensure you meet customer expectations on direct service according to H&M standards both in physical store and om-ni channel.
  • Support the store to achieve excellent customer service both in physical store and om-ni channel.
  • Suggests products for customers and also advise to use onmi-channel.
  • Indirect customer service
  • Follow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled
  • GTL mannequins in windows and in store and make sure garment presentation is in line with the concept ID
  • Create a clear red thread from windows to A-area with wearable buying suggestions.
  • Ensure high quality, commercial garment presentation with good garment care every day together with store team
  • Provide good concept flow by maintaining the concept layout, fixtures and navigation.
  • Launch and maintain all sales campaigns and activities on time and according to H&M standards.
  • Drive sales targets
  • Identify opportunities to increase customer satisfaction and sales.
  • Perform sales follow-up and initiate actions to reach sales targets.
  • Establishes strong working relationships with all other functions within the Omni-channel Commercial Team.
  • Team
  • You support the store team to enhance the customer and working experience in store through coaching. Together with the Store management team you ensure that all legal requirements and H&M policies are fulfilled.
  • Training & Development
  • Evaluate & develop the visual and commercial skills of the store team.
  • Organise, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.
  • Seek VM potential for succession.
  • Communication & legal requirements
  • Ensure that all communication in the windows and on the sales floor complies with local legislation.
  • Routines
  • Organise and plan your workload according to business needs and commercial planner. Ensure safety, security and administration procedures are always followed
  • Commercial routines
  • Follow up on Store KPIs and initiate actions to reach store goals and budgets.
  • Adapt the store planning according to store needs and budget from the Commercial plan.
  • Perform daily Customer rounds to maximise and action commercial opportunities.
  • Visual Store Operational Routines
  • Carry out Sample picking in a way that creates clear stories and wearable buying suggestions.
  • Handle Visual Merchandiser material and visual scheme orders.
  • Control quantity and condition of all incoming visual material.
  • Maintain and care for all display and interior material with sustainability in mind.
  • Keep visual room organised and safe.
  • Share information with the team on Commercial handbook seasonal changes and continue to evaluate
  • Throughout the season.
  • Provide updates of all VM information material in the store.
  • Ensure that the store always has enough Sale and Activity material.
  • Understanding and Communicates a point of view regarding H&M Online business to team.
  • Security
  • Promote employee and customer safety
  • Resolve health & safety, legal and security issues
  • Prevent loss
Requirements:
  • Who you are:
  • 2 years of retail visual merchandising experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
  • Ability to climb a ladder and use a step stool
  • Strong visual Merchandising skills and the ability to drive business through creativity, fashion and consciousness and commerciality
  • Knowledge of basic computer skills
  • Ability to provide day to day visual training and guidance through H&M's shared values
  • Ability to work in a fast paced, deadline driven environment
  • Exceptional customer service- and interpersonal skills
  • Strong organizational and time management skills
  • Strong verbal communication skills
  • Able to work independently while still working within a team environment
  • Must be able to work with hand and power operated tools and lift in order to execute display set ups
  • Ability to work flexible hours and extended hours at times
  • May be required to travel to support other stores
 

Sales Advisor

Workplace Circumstances
  • Environment: N/A
  • Languages: N/A
  • Location: Phnom Penh
Position Circumstances
  • Career Category: Sales / Marketing, Advisor / Individual Consultant, Customer Service/Support
  • Schedule:Full-time
  • Salary: N/A
Position Summary
Duties & Responsibilities:
  • Great Customer Experience
  • You are responsible for delivering a Great Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge.
  • Direct customer service
  • Demonstrate the 5 basic demands to welcome and engage with our customers in the service areas and on the sales floor.
  • Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help.
  • Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers and activities.
  • Sales & Profit
  • You are responsible for delivering a Great Customer Experience that contributes to the Sales and Profit in your store.
  • You create an environment that is easy to shop through Store Operations and Great Garment Care.
  • Store Operations
  • Keep the fixtures full and tidy regularly throughout the day to maximize sales.
  • Ensure great garment care to sell the products in their best condition at the right time
  • Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
  • Ensure all areas of the sales floor and back of house are always clean and tidy
  • Ensure all routines are followed at the cash desks and fitting rooms to maximize sales and customer satisfaction
  • Great Team
  • By sharing your knowledge and skills with your colleagues you actively contribute to creating a Great Team in order to meet the expectations of our customers.
  • You work in accordance with H&M standards, policies and procedures and legal requirements.
  • Share your knowledge and skills with your colleagues, offering help where needed to build a positive working atmosphere.
  • Give honest and constructive feedback to your colleagues to develop their skills.
  • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times.
Requirements:
  • Who you are:
  • Experience in customer service, retail industry preferred
  • Ability to lift in excess of 10 Kg.
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a step stool
  • Excellent customer service skills
  • Ability to recognize and execute selling opportunities
  • Ability and willingness to run a cash register
  • Good communication and organizational skills
  • Ability to multi-task in a fast paced environment
  • Ability to take initiative to complete tasks and solve problems
  • Ability to meet deadlines
  • Ability to manage time and prioritize
  • Must be able to work a flexible work schedule including nights and weekends
 

How to Apply

Interested candidates may send their CV(s) to us by using the information mentioned in the contact detail.

 

Contact Details

Contact Name
  •  Hcamb (Cambodia) Co., Ltd.
 
Phone
 
Email
 
See more detail here:  
https://www.bongthom.com/job_detail/view_details_17103.html
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