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Various Positions

with RHB Bank (Cambodia) PLC.

BTDC-ID: 16753

Closing Date:

Announcement Description

RHB Bank (Cambodia) Plc., established on 9 July 2008, was registered with the Ministry of Commerce with the registration number of 00001812 and was granted a banking license by the National Bank of Cambodia (“NBC” or “the Central Bank”) on 3 October 2008.

On 31 January 2020, the Bank changed its name to RHB Bank (Cambodia) Plc. The Bank is a wholly owned subsidiary of RHB Bank Berhad, a public limited liability company incorporated in Malaysia, and the ultimate holding company is RHB Banking Group pursuant to the Group Corporate Structure effective from 13 June 2016.

The Bank is a commercial bank and operates under the Cambodian Law on Commercial Enterprises and the regulations of the National Bank of Cambodia (“the Central Bank”).

Announcement Positions

Unit Head , Premier Banking

  • Category: Business Administration, Sales / Marketing, Exec. / Management, Banking / Finance
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Strategy & Planning 
  • Develop, implement and manage the Premier banking’s sales and operations plans to achieve business target 
  • Collaborate with branch managers, branch sales personnel and Head of Business Banking to drive and grow NTP customer acquisition, retention and satisfaction 
  • Sales Management 
  • Achieve sales & revenue targets by managing the business implementation of Premier Banking 
  • Execute sales plans and allocation of sales targets with the team of Relationship Managers and monitor achievement of committed target 
  • Lead, motivate, coach and develop the Relationship Managers on effective presentation, selling, financial planning, investment counselling and relationship building skills 
  • Also in-charge of SDB’s sales target to ensure awareness and take up among Premier Customers and high value depositors.
  • Actively provide on-the-job training and people development of all staff 
  • Plan & execute the clients’ marketing events/activities on monthly basis so as to drive the business volumes. 
  • Centre Operation 
  • To manage and ensure highest quality customer service delivery and overall center presentation for Premier Centre in Phnom Penh main branch. 
  • To ensure smooth and effective center and SDB operation to achieve satisfactory audit rating and compliance to Bank’s policies & procedures and guidelines 
  • Product management & campaign
  • Lead premier banking/SDB related product development and ensure proper implementation plan to its intended target premier customers
  • Competitive analysis on competitors’ products and pricing
  • Work with Marketing & communications on customer campaign requirements, strategic merchant & lifestyle partnership, lifestyle and marketing outlook events
Requirements
  • Diploma or Degree in Business & Marketing or any related field 
  • Professional Banking Certificate will be added advantage
  • Minimum 8-10 years of experience in any FIs with relevant experience in managing branch business or wealth management sales 
  • Experience in people management, team sales performance and provide high service standard 
  • Have the relevant licenses for the portfolio
  • Must be fluent in English. Candidate can speak & read Chinese will be added advantage.
  • Good knowledge and exposure in wealth sales and products and local retail market landscape 
  • Strong leadership and excellence interpersonal & relationship building skills
  • Good understanding of Group’s strategy objective and retail business model 
  • Excellence customer service and negotiation skill 
 

Business Analyst

  • Category: Economics, Banking / Finance, Business Administration, Engineering
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Translate user and product journeys into detailed user stories for technical development
  • Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements
  • Prepare/Review test scripts and perform user acceptance testing during the test phase
  • Work closely with the technical team to resolve defects and problems encountered
  • Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities
  • Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes
  • Perform knowledge transfer and provide support to enable Change Management and training activities
  • Support the activities to map, assess and optimize operational processes that drive the user journeys
  • Keeps up to date with digital trends, technology solution providers and assess their potential application to the user and product journeys 
Requirements
  • Formal Education
  • Bachelor’s Degree or above in Economics, Finance, Business, Engineering or equivalent
  • Professional Accreditation:
  • Any related accreditation in design thinking, innovation or agile is advantageous but not compulsory
  • Preferred level of Experience (by years/function/industry):
  • Min 4 years’ experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects
  • Other skills required:
  • Leadership
  • Strong collaborative and team playing capabilities
  • Strong communication skills to facilitate alignment between business and technical teams
  • Business
  • Ability to understand business strategy and objectives
  • Ability to identify product features that address user needs and pain points
  • Ability to identify gaps and inefficiencies in operational processes and develop solutions to address them
  • Technical
  • Strong analytical and problem solving skills
  • Basic understanding of the systems used in banking
  • Experienced in the preparation of user stories or functional specifications for technical development 
  • Experienced in the development of test cases, test scripts and conducting user acceptance testing 
  • Understanding of design thinking, agile and lean methodologies
  • Preferably experienced in process mapping
 

Back End Developer

  • Category: Computer - General, Computer - Programming, Website - Development
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • As a Developer
  • Responsible for the E2E development of modern web, mobile or device applications according to user story and design
  • Design/architect the best way to code a user story collaboratively 
  • Re-factor, update, and maintain backend code and processes including web servers, API servers, databases, and interfacing modules for these various components
  • Build reusable code and libraries for future use with a focus on modularity and low technical debt.
  • Ensure the stability and security of back-end components
  • Optimize applications for high transaction, scalability and robustness
  • Develop software under agile software development methodology and standards
  • Develop prototypes to iteratively demonstrate functionality to customer experience team to resolve spikes
  • Manage code base and concurrent versioning of code 
  • Do code review on Pull Requests and merge code if the standards are met
  • As a Squad and Chapter Member
  • Work closely with architects and IT team to ensure design alignment with core banking and peripheral ecosystems
  • Identify and incorporate any changes required due to platform and technology changes 
  • Provide expert level application support to troubleshoot resolve issues/defects
  • Contribute ideas for new enhanced features or products, by monitoring industry developments and trends
  • Mentor and teach junior developers
  • Take responsible and own for backend component tasks during sprint to ensure timely deliverables of features.
  • Participate in Scrum ceremonies
  • Update design reference and learnings on Confluence for sustainable knowledge sharing
Requirements
  • Preferred level of Experience (by years/function/industry):
  • Min. 6 year experience in apps development or related experience (banking or fintech experience a plus)
  • At least 2 successful involvement in project from development phase into production phase 
  • Other skills required:
  • Leadership
  • Strong teaming and communications to work with members across teams
  • Strong work ethics and time management skills
  • Business
  • Ability to identify product readiness and best timing for product release
  • Technical
  • Understanding in OOP, design pattern, SOLID & KISS principle thus able to apply this concept into working software/application
  • Experience developing/consuming web api/web services. (Java, Spring-boot)
  • Experience in web development. (HTML 5, JS ES5/ES6, NPM, React, CSS, webpack). 
  • Experience in mobile development (NPM, React-native, android/IOS native) is a plus
  • Proficient understanding of code versioning tools, such Git and Git Flow
  • Able to demonstrate good quality control vis-à-vis software development (unit test & CICD)
  • Working experience in agile methodology and in agile team 
 

Finance Operation Executive

  • Category: Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Keeping accurate accounting records and data entry into the accounting system and effective documents filing.  
  • Assist in the preparation of Bank’s financial and accounting reports including regulatory reports for submission to authorities. 
  • Assist with the full spectrum of financial and accounting functions as well as corporate and statutory compliance.
  • Assist with other functions such as management reporting, budgeting & planning and tax matters where required.  
  • Assist with financial audits.
Requirements
  • Degree holder with at least 1 year related working experience in finance or accounting. 
  • Basic accounting & ledger keeping skill
  • Professional Accreditation: with 2 years’ experience in a financial / banking environment will be a plus
  • Analytical & problem solving skill
  • Communication skill
  • Reporting & writing skill
  • EXCEL Spreadsheet 
 

Premier Relationship Manager

  • Category: Banking / Finance, Exec. / Management, Sales / Marketing
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Sales Planning & Activities 
  • Prepare and pro-actively execute sales plans for prospective customers from Bank’s leads, customer referrals and self-generated leads 
  • Actively participate and collaborate with other sales personnel at Premier Centre/branch/regional counterparts e.g. Malaysia/Singapore on sales activities/campaigns for customer acquisition and retention 
  • Prepare and provide financial advisory and assistance to customers for their wealth/investment management 
  • Periodic review of customers’ total portfolio and increase AUM with the Bank
  • Plan and identify cross selling/up selling to targeted customers
  • Set appointments, sales visitations, prospecting and engagement with customers 
  • Sales Management 
  • Maintain regular contact with existing customers to foster closer relationship and for referrals 
  • Work closely with Head of Premier, Branch Manager and Head of Business Banking on sales activities, promotion and campaigns 
  • Prepare and monitor sales performance and competitors analysis to Management 
  • Compliance to Bank’s policy, procedures and observe sales code of ethics 
Requirements
  • Formal Education:
  • Diploma or Degree holder 
  • Professional Accreditation:
  • Preferred level of Experience (by years/function/industry):
  • Minimum 2 years of sale experience in retail segment preferably in Financial services, Insurance or Wealth Management 
  • Pleasant personality with excellent verbal and written communication skills 
  • Sales and results oriented 
  • Good interpersonal and relationship building skill 
  • Other skills required:
  • Must be fluent in English. Candidate can speak & read Mandarin will be added advantage. 
  • Possess relevant financial licenses required for the portfolio would be added advantage
 

Personal Banker

  • Category: Banking / Finance, Sales / Marketing
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Contribute directly to the sales, profitability and business growth of the branch / bank.
  • Identify business opportunities from retail and high net worth clients including business referral to management.
  • Introduce, promote, market all Bank’s products & services inclusive loans or deposits products, bankcard, fee-based transaction services, electronic service delivery channels & etc. 
  • Achieved the business sales target, i.e. loans or deposits target. 
  • Expand the clientele based through networking, business referral, constant follow-up, cold-calls & etc.
  • Attend to all customer enquiries, feedback, complaints on bank’s products & services. Ensure complaints are resolved expediently and to customers’ satisfaction. 
  • Attend & assist to customer needs in bank’s products & services application.
  • Refer customer to insurance specialist for Banca Sales.
  • To promote digital product to our new and existing customer.
  • To refer business to business banking sales.
  • To collect and prepare all required documents / information from customer for all products including deposits & loans application and timely closure of business deals & in compliance with bank’s regulated policy. 
  • To keep track of own sales performance and prepare individual business performance reporting. 
  • Participate in business development, marketing, promotion campaign & activities. 
  • Other task/project as assigned.
Requirements
  • Proven experience as a personal banker; experience in sales or customer service is a plus
  • Knowledge of personal banking practices and regulations
  •  Familiarity with banking software; excellent use of MS Office
  •  Ability to work diligently to meet targets
  •  Excellent communication and negotiation skills
  •  Customer-oriented approach to handling problems
  •  BSc/BA in Finance, Accounting or similar field preferred
 

Head , Product Development

  • Category: Exec. / Management, Business Administration, Sales / Marketing, Banking / Finance
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Consumer business strategy
  • Develop & lead strategic business proposals that are aligned with RHB Indochina’s key business objectives
  • Leverage on critical market and competitive research, data and analytics to drive customer insights
  • Develop consumer segmentation, marketing intelligence, prospecting, lead generation, promotions, budget and customer growth 
  • Ensure articulation of desired image and position of RHB Premier/consumer products & propositions, assure consistent of brand image with Group to all medium, both internal and external.
  • Drive digital banking strategy and articulate value of digital and its integration to RHB Cambodia’s business operating model from perspective of new acquisition, cost savings, customer experience and innovation.
  • Consumer initiatives
  • Drive and implement key consumer projects from conceptualization, product propositions, business case validation, management/board/regulator’s approval and implementation
  • Align with Group’s relevant stakeholders in ensuring synergetic collaborations in achieving Group’s strategic directions
  • Work with peers e.g. segment and channel owners to:-
  • Develop and maintain strategic outlook – objective-driven decision making based on marketplace and customer needs & satisfaction to align program direction, customer experience and service excellence
  • Ensure overall business profitability of consumer segment
  • Products Development
  • Gather data, analyze competition and capture customer requirements to identify gaps in the Bank’s offerings.
  • Conduct surveys, market studies and research in order to develop project concept.
  • Develop requirements, prepare the project plans, manage the development process & the testing phases, monitor the status of the development of the new projects and initiatives
  • Conduct training sessions about the new product/service
  • Review Bank’s existing products/services and research ways to enhance, repackage or reintroduce them.
  • Direct internal process to define the product strategy, roadmap and priorities,
  • Ensure that all touch points & customer communications are updated periodically with current information
  • Budget planning & management
  • Plan for overall consumer services budget in achievement business goals and financial objectives
  • Develop short- and long-term plans and budget for the marketing programs and its relevant activities, monitor progress, assure adherence and evaluate performance
  • People management
  • Direct and coach the efforts of the overall consumer services team
  • Manage external parties and relevant Group’s stakeholders
Requirements
  • Degree in finance, marketing, business or related field of study
  • Get from 5-10 years’ experience in product development, marketing, consulting, finance, management or entrepreneurship related positions 
  • Experience in fintech or digital technology in banking is preferred
  • Strong leadership, teamwork, interpersonal, communication and negotiation skills 
  • Creative ability with project management and analytical skills are highly desirable
  • Familiar with Agile and Design Thinking practices
 

Sales Manager, Transaction Banking

  • Category: Sales / Marketing, Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Delivering sales target for the transaction banking products including cash management (RHB Reflex) and trade finance. 
  • Growing client portfolio with proactive relationship management of existing and new clients 
  • Act as client(s) point of contact for any query on their needs on trade finance and cash management solution
  • Assisting and advise clients on preparation of trade finance documents and RHB Reflex application form
  • Being product partner to branch manager and sales team in structure trade finance facilities and provide cash management solution to the customers
  • Assist Unit Head, Transaction Banking, to formulate and develop marketing strategies and plans to promote transaction banking’s and bank’s products and services effectively and efficiently.
  • Identify business opportunities from retail, high net worth and institutional clients.  
  • Ensure all the activities are in compliance with the relevant laws and regulations, policies and guidelines. 
Requirements
  • Preferably 1 years managerial experience or 2 years as sales team leader in similar capacity.
  • Business development, networking & marketing skill
  • Full spectrum of banking knowledge – trade finance and cash management
  • Negotiation & problem solving
 

Sales Consultant , Retail and Mortgage

  • Category: Sales / Marketing, Consultancy, Banking / Finance
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable

This position is for Direct Mortgage Sale

Duties
  • To liaise with panel solicitors for initiation of legal action on hardcore delinquent accounts/Non-Performing Loans, follow up of litigation process and attend to the court hearing.
  • To ensure periodical reports are submitted to the regulatory/Head Office with highest level of accuracy before the deadline. 
  • To maintain harmonize working relationship with fellow colleagues, to guide the junior staff and to inculcate teamwork within the department/section.
Requirements
  • Degree holder or CCP with 5 years related loans & credit experience with at least 2 years in managerial role in banking industry or secondary school and Diploma holder with at least 8 years related loan & credit experience with at least 2 years in managerial role in banking industry 
  • Leadership & people management skills.
  • Analytical & problem solving skills.
  • Business oriented customer service skill
  • Client and financial profiling skill
  • Full spectrum of loans & credit technical skills
 

Senior Digital Channel Operation Support

  • Category: Exec. / Management, Banking / Finance, Computer - General, Computer - Programming
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: Negotiable
Duties
  • Perform screening and on-boarding of digital channel customers
  • Perform exception handling during the digital channel on-boarding process where required
  • Monitor and investigate digital channel applications for fraud where applicable
  • Maintain the back office system of the bank’s digital platform
  • Lead team for User Acceptance Testing product and service testing on digital platform
  • Prepare and circulate MIS and other internal reports as required on a regular basis
  • Reporting to regulatory body as required
  • Executing business acceptance test plans
  • Interact with all relevant stakeholder across business, technology and product department
  • Any other tasks assigned by Manager.
Requirements
  • 3 years or more experience in banking operations
  • Familiarity with the functionalities of mobile banking applications is preferred
  • Strong teamwork, interpersonal, and communication skills 
  • Observation skills with a keen eye for detail is highly desirable
 

How to Apply

Interested candidates may send their CV(s) to us by using the information mentioned in the contact detail.

 

Contact Details

Contact Name
  •  RHB Bank (Cambodia) PLC.
 
Phone
 
Email
 
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