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Various Positions

with J Trust Royal Bank PLC

BTDC-ID: 14416

Closing Date:

Announcement Description

About J Trust Royal

Opportunities at J Trust Royal are exceptional for both personal development and career growth. We are proud to provide opportunities to vibrant, dynamic, hard-working and talented individuals who are looking to challenge and grow a career with us. Learn more what is like to be part of us.

Announcement Positions

Senior Relationship Manager, Premier Banking

  • Category: Sales / Marketing, Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location: Phnom Penh Branch

Role Type: Permanent, full-time

As Senior Relationship Manager, Premier Banking, the individual is responsible for actively managing and growing the portfolio of accounts through client acquisition, cross-sell and referrals. It is expected that a clear understanding of the performance history and future of each portfolio is well understood by the relationship manager before advice is given to the client and will collaborate with product partners and other stakeholders to ensure an effective and value-adding strategy is identified for the client whilst minimizing all potential risks to J Trust Royal Bank.

Duties
  • Grow the business through product volume, new client acquisition and increasing the number of products held per client
  • Work with the team to achieve the deposit (or loans) and revenue target
  • Develop and implement client strategies in conjunction with product partners and relevant parties to identify the right product and service opportunities
  • Implement an active 'call program' to increase client growth in target industries
  • Proactively develop and maintain a detailed understanding of client’s business and financial needs (account planning)
  • Work with product partners and other business units to identify opportunities and execute solutions
  • Conduct client screening process and provide the right products for them
  • Ensure quality of portfolio through sound credit assessment, lending decisions and accurate account management
  • Adherence to regulatory, audit and internal compliance policies including credit risk
Requirements
  • To be successful in this role, you will ideally bring the following –
  • Strong sales skills, in particular the components of pricing, deal structuring, negotiation, and the resultant impact on overall profitability
  • Demonstrate ability in customer relationship management
  • Sound knowledge of lending, trade, market, deposit and cash management products and services
  • Strong verbal and written communication skills, computer literacy and client focus
  • Ability to work autonomously, work with a team and solve problems quickly
  • Tertiary Qualification in a business-related field
 

Transaction Banking Sales Manager (2 Positions)

  • Category: Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Role Location: Kramoun Sar Building, Level 3

Reporting directly to the Head of Transaction Banking, this role is responsible for managing existing JTR Transaction Banking customers and onboard new portfolio in Local Corporates and MNCs segment in Cambodia. He/she will actively contribute to the execution of JTRB’s TB strategies and achievement of set financial objectives relating specifically to Payments and Cash Management and Trade and Supply Chain products.

Duties
  • Be well informed of client opportunities and industry developments through active contributions to client account planning
  • Participate in Products development project and ensure successful delivery to the market
  • Ensure timely and accurate pipeline and call reporting activity in Customer Relationship Management Tool, with minimum average client calling and pipeline deals maintained throughout the year
  • Share insights and market intelligence with customers and key targets
  • Understanding of digitization and industry trend toward banking products in both Payments and Cash Management and Trade and Supply Chain
  • Credit/Operational Management and Compliance:
  • Comply with country standards and regulatory requirements with regard to accreditation, credit approval, reporting and documentation
  • Satisfy Risk Accreditation Framework (RAF) specific training requirements on time and to the quality documented by JTR and any relevant external regulatory bodies
  • Profitably grow portfolio client revenues by:
  • Achieving predetermined business objectives set under Cambodia’s Transaction Banking plan
  • Growth in top line new and existing client revenues, share of wallet, and new to JTR customers
  • Achieving uplift in client revenues at a Product level (specifically Payments and Cash Management and Trade and Supply Chain products)
  • Efficiently and effectively manage credit risk by:
  • Ensuring quality of portfolio through sound trade product requirement and client working capital cycle assessment where applicable
  • Adhering to the Bank's credit and product policies and standards regarding approval, reporting and documentation.
  • Working closely within Relationship and Research Analysis teams to ensure ongoing vigilance for early signs of credit quality deterioration – either at client and/or industry level.
  • Working collaboratively and inclusively with colleagues to ensure appropriate management of client reporting and administrative requirements across team portfolio.  
Requirements
  • To be successful in this role, you will ideally bring the following –
  • Experience in Transaction Banking/Corporate Banking environment with well-developed product (PCM, Trade and Supply Chain and Channels) knowledge
  • Tertiary Qualified in a Business discipline and developed analytical and problem-solving skills
  • Proven ability in achieving results through relationship sales & customer service experience in a lending, or product environment
  • Strong communication and influencing skills 
 

Learning and Development Manager

  • Category: Educate/Train/Teaching, Research / Development, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Role Type: Permanent, full-time

This role is accountable for supporting the growth agenda of the business through planning and implementing the bank-wide learning and development strategy that facilitates and drives individual development and capacity building. The incumbent will involve collaborating effectively with senior business leader, HR Business Partner as well as interacting with diverse group of people to ensure optimum achievement of the individual, functional and organizational learning outcomes.

Duties
  • Conduct Training Needs Analysis using both structured and informal methods to capture requirements across the bank; identifying current and future developmental needs at the individual and bank-wide level
  • Conceptualize innovative and flexible learning methods to address the developmental and capacity building needs, including identification of online learning, classroom learning, job rotation and other methods as appropriate
  • Develop a comprehensive L&D Plan based on the developmental needs and identified methods leading to cognitive learning, knowledge transfer and behavioral change outcomes
  • Drive and facilitate the implementation of the L&D plan & programs to ensure smooth execution with effective outcomes; providing thought leadership around program design and delivery
  • Keep track on the L&D budget and analytics to ensure Return on Investment (ROI) of the learnings; making continuous improvements in the approach, process and methods where possible
  • Maintain a keen understanding of learning & development trends, developments and best practices
Requirements
  • Experienced in instructional design, content development, training delivery, and evaluation of training effectiveness
  • Sound understanding of L&D framework, system and process
  • Demonstrated success in implementing innovative training techniques and learning technologies and in multiple areas including managerial and leadership development
  • Excellent communication and interpersonal skills and demonstrated ability to interact with all employee levels
  • Willingness to be adaptable to and drive change
 

Relationship Manager, Premier Banking (4 Positions)

  • Category: Banking / Finance, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Location: Phnom Penh Branch

Role Type: Permanent, full-time

As a Relationship Manager, Premier Banking, you are accountable for acting as the primary gateway to the bank’s products and services by managing the customer relationship with the bank. You will develop a deep understanding of customer needs and provide solutions on this basis and orchestrate the entire customer service team including the specialists and client associate dedicated to the customer. You will also generate revenue for the bank and continue to grow the size of the portfolio through increasing deposit, acquire new customers and lending referral.

Duties
  • Growth portfolio of affluent individual clients and Non-individual through building strong relationship with prospect networking.
  • Identify potential customers and bring new deposit base and customer for segment
  • Meet assigned sales revenue target through the needs-based introduction and proactive cross-selling of banking, investment and wealth management productsMeet assigned customer acquisition targets through proactive solicitation of new customers and seeking referrals from existing customers
  • Deliver an outstanding experience to our customers; meet and exceed customer expectations, and handling of customer issues and complaints
  • Engaging customers and increase average number of products held by each client under portfolio in ensuring customer’s financial and investment objectives are met
  • Assign sales meeting through the introduction Premier Banking products, manage existing customer portfolio, new FUM growth and new customer
  • Deepen existing customer relationships by cross-selling Bank’s products through identification of customer’s needs or wealth creating opportunities for the customer 2 to 3 product used/client and maximise product usage
  • Adhere to Bank’s compliance policy and ensure all transactions (sales/non sales related) carried out on behalf of clients are within the stipulated parameters of the Bank’s policy process flow
  • Perform KYC check with full diligence and so as to prevent any money laundering, frauds or any potential criminalist activities which could hurt the interest of the Bank and its customers
Requirements
  • To be successful in this role, you will ideally bring the following –
  • Adequate knowledge in investment and wealth management products
  • Fulfil related qualifications under sales and services industrial; perform relevant regulated activities in Premier Banking product sales
  • Good client engagements ability (soft skills)
  • Result oriented with strong display of perseverance
 

Business Service Officer

  • Category: Banking / Finance, Business Administration
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Role Type: Permanent, Full-time

Business Service Officer is responsible for providing customer support and consultancy on the full range of the Payment and Cash Management Product/ Institutional & Commercial Banking products/ services, running and management of the Calls/ Email from Business customers to ensure customer’s enquiries are constantly well managed to resolve customer’s problem in a timely manner within the SLA, meeting customer’s expectations and achieving customer’s delight. This role is accountable for Customer Service excellent performance in terms on delivering excellent customer satisfaction, high call quality, high productivity consistently, religiously logging in customer verbatim and record into the systems and cross-selling activities as required for the business.

Duties
  • Providing support and consultancy to J Trust Royal Institutional & Commercial Banking customers and potential customers on J Trust Royal products and services
  • Conducting outbound sale/ customer care related calls
  • Provide timely, courteous and professional customer service
  • Refer or escalate, in a prompt and professional manner, customer enquiries requiring specialised information
  • Work with customers to better understand their needs and requirements and tailoring appropriate solutions in line with bank guidelines
  • Register customer problems, issues ect, for regular escalation to Team Leader / Manager Client Service for problem resolution
  • Constantly drive to reduce inconsistencies, risks and errors in the work environment through close monitoring, transactions logging or giving of information to customers are consistently accurate and up to date
  • Collaborate with other Managers from Payment and Cash Management, Institutional & Commercial Banking and other operation departments to:
  • Support customer enquiry and customer expectation
  • Enhance performance of Institutional & Commercial Banking service
  • Adheres to J Trust Royal’s risk and compliance policies and ensures that both the bank and the customer are not at risk
Requirements
  • To be successful in this role, you will ideally bring the following –
  • Knowledge of relevant Bank Policies / Procedures and legislation
  • Sound knowledge of all Business Banking products and services provided by J Trust Royal including PCM, TSC and Markets products
  • Strong analytical skills and excellent written and verbal communication skills
  • Sound telecommunication skills
  • Understanding and technical application of J Trust Royal internal systems and networks
  • Require work experience with Client Service over less than 1 Years
 

Customer Care Outbound Team Leader

  • Category: Customer Service/Support, Sales / Marketing
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Role Type: Permanent, full-time

This role is responsible for driving outbound sales team to proactively sell Cards and Personal loans to both existing and new customers to achieve the assigned target. This role also requires working closely with head of customer care and head of card to enhance the card product features if requires.

Duties
  • Deliver own sales and team target
  • Creating strategic sales planning and driving outbound team to achieve the sales target
  • Building attractive sales Campaigns
  • Providing the sales training
  • Running weekly/monthly sale team meeting
  • Sales forecasting and analysis to take further required corrective actions
  • Developing outbound sales process
  • Designing effective sales scripts
  • Effectively execute and manage on every element of the sales process on individual level
  • Providing leadership, development, and coaching to outbound agents
  • Analysing outbound team sales trend to ensure the team taking the right and effective approach
  • Managing sales staff productivities
  • Creating dynamic sales reports and submit to management
  • Collecting relevant data from sales staff to support our Head of credit card to further enhance credit card and personal loan product
  • Handling customers’ complaint
  • Finding and arranging sources for calling
  • Site visiting for group presentations to target customers
Requirements
  • To be successful in this role, you will ideally bring the following –
  • Sales Skill
  • Strong Product Knowledge
  • Critical and analytical skills
  • Leadership Skill
  • Reporting
  • Ability to connect with clients at various level
  • Strong Communication and negotiation
 

Customer Care Consultant

  • Category: Customer Service/Support, Consultancy
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: N/A

Role Type: Permanent, full-time

A Customer Care Consultant is accountable to respond customer enquiries via telephone, email, and other digital platforms by providing a high quality experience, resolutions as required, and adding value through identifying customer needs and offering appropriate financial services.

Duties
  • Managing large amounts of calls in a timely and effective manner
  • Demonstrating empathy – listens to customers to understand their needs & views in order to deal effectively with their concerns.
  • Providing the right solutions to customers.
  • Striving to exceed customer expectations and remains polite and tactful towards customers.
  • Keeping product process and procedure knowledge 100% up to date to ensure accurate information is provided when selling products and advising customers on their enquiries.
  • Staying up to date with all communication regarding changes to bank policy and campaign promotions and adhered to all standards.
  • Competently use the Bank systems, software, technologies, and follow bank processes.
  • Ensuring all customer authenication processes are adhered to and keeping our customer information safe.
  • Applying the needs based sales process, through questioning and listening, identify appropriate products or services and either close the sale of less complex products or refer the customer to the most appropriate service area.
  • Actively assessing sales performance against targets and ensure personal goal is achieved.
Requirements
  • To be successful in this role, you will ideally bring the following –
  • Excellent communication skills – oral & written and active listening skills
  • Strong customer focus
  • Understanding of Compliance
  • Ability to multitasks
  • Good Memory
  • Strong sales capability
 

How to Apply

Interested candidates may send their CV(s) to us by using the information mentioned in the contact detail.

Our People

We know that any successful organisation is only as good as its people and so at J Trust Royal we value our people and recognise that they are our greatest strength.

Our people are capable, diligent, hard-working, ambitious and caring. They come from all backgrounds and can understand the perspectives of, relate to, and support our customers and their unique financial needs.

Our aim is to provide opportunities to maximise potential for personal growth and by creating a vibrant, energetic, high-performing and open culture.

We listen to feedback from our people and provide programs and opportunities to ensure they feel a sense of achievement and personal connection to their work and career with us.

We work flexibly at J Trust Royal. Talk to us and let us know how this role can be flexible for you.

To find out more about working at J Trust Royal or to view other opportunities visit at Link

 

Contact Details

Contact Name
  •  J Trust Royal bank
 
Email
 
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