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Restaurant Operations Manager

with TS Concept (Cambodia) Co., Ltd.

BTDC-ID: 12403

Closing Date:

Announcement Description

We are looking for qualified candidate to fill for the position below.

Announcement Positions

Restaurant Operations Manager

  • Category: Hotel/Restaurant, Exec. / Management
  • Type : Job Opportunity
  • Location: Phnom Penh
  • Schedule: Full-time
  • Salary: $1400 - $2000

The Restaurant Operation Manager will oversee, optimize and support operations at 5 branches of The Shop and The Chocolate Shop in Phnom Penh. He/she will be supporting our branch managers in meeting high service standards and customer satisfaction. This position is open to expatriates and Cambodians with excellent English communication skills.

Duties
  • Support and monitor branch managers and service staff:
  • Visit branches to evaluate sales performance and customer satisfaction level
  • Direct and supervise all branch managers to ensure they meet set objectives
  • Safeguard adherence to corporate identity in all branches
  • Develop an induction program for service staff and coach new employees
  • Provide training to restaurant service and sales staff to develop their skills and enhance their job performance
  • Mentor and motivate branch managers to achieve goals; conduct performance evaluations
  • Communicate with branch managers to update them on recent developments, such as menu changes
  • Be a role model for service staff by occasionally assisting seating and serving alongside staff to ensure that guests have an enjoyable experience
  • Assist branch managers in setting up a visually appealing layout for merchandise sales
  • Optimize branch spaces with new initiatives for increased sales
  • Organize events to promote sales on slow business hours
  • Ensure branch managers keep preventive maintenance records up to date
  • Monitor sanitation standards in public areas or beverage preparation areas
  • Customer relations and external communication
  • Coach branch managers in handling guest complaints
  • Greet and interact with guests to take suggestions, understand needs and identify opportunities
  • Request the timely preparation of promotion materials, customer announcements and table inserts and oversee distribution
  • Develop strong customer relations with loyalty incentives
  • Take part in events to promote The Shop and The Chocolate shop as a brand
  • Follow up on feedback and on social media reviews from customers
  • Support and advice general management
  • Analyze trends in customer preferences and sales records for making changes or improvements to the restaurants, sales counters, menu, etc.
  • Analyze competitiveness and market position
  • Develop seasonal promotion activities and decorations
  • Set sales targets and implement action plans for achieving set objectives
  • Provide advice to management on product pricing
  • Organize data collection on customer satisfaction and share findings with management
Requirements
  • Extensive experience at supervisor or manager level in restaurant service
  • Excellent communication skills in English; Knowledge of Khmer is an asset
  • Energetic outgoing personality with strong commercial skills
  • Excellent team player, able to coach and motivate staff
  • Good computer skills
  • Able to analyze sales data and report findings
  • Flexible working time, prepared to work regularly on weekends and evenings
  • Must have a natural feel for good and healthy food, and fine taste for interior design and decoration;
  • Creative and innovative; strong organizational and problem-solving skills
  • Proactive and motivated personality, strong independent decision-making and planning
 

How to Apply

Interested candidates may send their CV(s) to us by using the information mentioned in the contact detail.

Conditions

  • Working time: 5.5 days / week (48 hours)
  • Long term consultancy
  • Benefits, paid leave and allowances (negotiable)
 

Contact Details

Office Address
  •  #38, Street 337, Sangkat Boeng Kak Ti Muoy, Khan Tuol Kouk, Phnom Penh, Cambodia
 
Contact Name
  •  TS CONCEPT (The Shop)
 
Phone
 
Email
 
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https://www.bongthom.com/job_detail/view_details_12403.html
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