Worldbridge Industrial Developments Ltd. (WBID), a member of the Worldbridge Group of Companies which specializes in the planning, development and operation of industrial properties and specialized SME Cluster Projects throughout Cambodia.
In support of the Industrial Development Policy and the SME Development objectives of the Royal Government of Cambodia to diversify manufacturing investment as well as develop the capacities and capabilities of SMEs and Startups in Cambodia; WBID is dedicated to the creation and implementation of innovative projects and operating solutions which support these objectives while reflecting well on the Company and the Kingdom of Cambodia.
WBID values and encourages a collaborative working environment where the shared opinions, ideas and efforts of its employees equally contribute to the success and growth of the company. WBID is seeking talented, professional and energetic persons to contribute to the formation of exemplary business practices, operational standards and service reputation. The employee will be expected to proactively collaborate and communicate with other members of the WBID team in order to achieve solutions which are unique and reflect the innovative nature of WBID.
The duties described below are indicative and subject to change as the company grows. It is expected that WBID employees perform their duties professionally, transparently and in compliance with the Laws of the Kingdom of Cambodia at all times. On occasion, the employee may be required to perform additional duties or reporting in order to comply with international standards or extraordinary local practices.
- Category:
Exec. / Management, Business Administration, Law
-
Type :
Job Opportunity
- Location:
Kandal Province
- Schedule: Full-time
- Salary:
N/A
Reporting to: CEO
Location: SME Cluster site – Takhmau,
Job Description:
The Tenant Services - Senior Manager will provide the effective leadership of the Tenant Services team (including specialized service providers) by taking responsibility for the development and delivery of the SME Cluster’s Tenant-facing service offerings and its “Active Management” business model.
The Tenant Services Unit – Senior Manager will responsible for these key areas:
- Develop and lead the Tenant Services Business Unit as a WBID Profit Center
- Manufacturing FDI, SME & Startup company recruitment & assessment (both foreign and local).
- SME & Startup business & operational readiness using the WBID “ACT5 Tenant On-boarding” Program.
- Delivery of Tenant Business Services.
- Labor Recruitment for Tenants.
- SME Management and Labor Skills Development
- Ongoing Tenant capacity development using WBID’s “Active Management” philosophy
- RGC OWS Center coordination, Ministry relations and readiness for business services delivery.
- SME Cluster amenities planning & operations
- SME Cluster communications & scheduling platform development guidance & upkeep
- SME Cluster information database development and upkeep.
- Responsibilities of the Tenant Services Unit – Senior Manager
- IGeneral Management Responsibilities:
- Assist the CEO and WBID Sales & Marketing Unit in Tenant Recruitment, value chain planning and other activities which support Tenant development and growth.
- Making presentations and attendance at SME & Startup related events.
- Lead the development of an effective and services-oriented Tenant Services team.
- Oversee the financial activities of the Business Unit including developing and management of budgets, resources and activities to ensure Business Unit profitability.
- Identify and manage vendors needed for delivery of specialized business services.
- Ensure the activities of the Tenant Services team are transparent, in compliance with all Cambodian laws and regulations and follow international best practices at all times.
- Reconcile and approve all invoices from Services providers.
- Maintain the SME Cluster Information database with accurate and up to date materials related to SMEs, Startups or Industrial Development related policies and programs from the public and private sectors.
- Conduct periodic SME business readiness and sectoral surveys.
- Lead weekly business unit meetings and participate in regular WBID Management meetings.
- Perform other Tenant Services related duties as requested by the WBID CEO.
- SME & Startup Tenant Development responsibilities
- Coordinate and lead Tenant recruitment events in Cambodia & overseas
- Lead the WBID Tenant “ACT5 On-boarding” process from potential tenant assessments to capacity building activities to final handover including support in processing of SME benefits and incentives.
- Liaise, coordinate and negotiate with RGC Ministries & Departments related to the Cluster and Tenant’s business activities to ensure that all applicable Incentives, financing and other benefits are granted.
- Proactively develop and maintain good Tenant relations at all times.
- Provide informed advice, mentorship and guidance to Tenants regarding activities or programs which may better the Tenant’s business efficiency or profitability (WBID Active Management philosophy).
- Inform and or coordinates the with other WBID Business Units to ensure complete service delivery and Tenant Satisfaction.
- Business Services delivery:
- Lead the coordination of Tenant business services delivery including logistics services, labor recruitment, skills training and direct business services. Direct special service requests to the appropriate Business Unit or external service provider.
- Provide prompt, accurate and professional processing of documents, applications and other statutory operating requirements on the behalf of the Tenant including the processing of RGC based SME Incentives, financing or loan applications, operating licenses / certificates or applications for specialized FDI or SME development programs.
- When requested by the Tenant, coordinate the recruitment of skilled staff or production labor.
- Oversee the preparation of official reports, documents, etc. for the RGC or local authorities related to manufacturing, labor relations and or skills development.
- Skills Development & Training
- Develop an active program / network for the recruitment of skilled and unskilled labor as a business service.
- Following the “ACT5 On-Boarding Program”, conduct regular assessments of the Tenant’s further labor, skills and training needs including soft skills, business management and or professional / technical / operational skills.
- Provide guidance and recommendations to the Tenant regarding skills development and training program which supports the Tenant’s growth and development plan.
- Assist the CEO in the planning of the WBID Technical Training Center
- RGC OWS Center
- Serve as the primary contact point with designated RGC representatives for SMEs or SME Cluster programs and or business operations requirements.
- Oversee and coordinate the planning and operations of the SME Cluster’s on-site OWS Center including its facilities, network access and other RGC requirements.
- Oversee and coordinate the planning and operation of the SME Cluster’s on-site and web-based OWS information center. Train WBID staff to be able to serve visitor related queries.
- Coordinate and attend meetings between Tenants and RGC officials as required.
- Develop a digital, on-line Communications and RGC scheduling tool for the SME Cluster website
- SME Cluster Amenity Operations & Communications
- Oversee the readiness of the SME Cluster Office Building and facilities for visitors, events and services delivery at all times. (The Tenant Services BU may direct other departments to support)
- Coordinate the planning and operations of Tenant-facing business support amenities. Amenities include, Main Reception & Display areas, Testing Laboratories, Career development / Training Center, OWS Center, Worker Canteen, Vendor Kiosks, Worker Housing, Conference Center, Workshops,
- Develop a list of public and private events which promote and benefit the SME Cluster, its Tenants and or manufacturing sector development. Support the planning of the events with the Marketing BU.
- Develop a digital, on-line amenity scheduling tool which is to be made available on the SME Cluster website.
Requirements
- Candidate Profile
- Hold a Bachelor’s degree or higher in a business, legal or management related field.
- Have strong working knowledge, experience and understanding of the local SME & Startup community including RGC policies, programs, challenges and supporting ecosystem.
- Have strong ability to discuss, influence and or negotiate with local SMEs and startups.
- At least 6 years’ working experience in a manufacturing-related administrative, legal or business advisory position.
- Have strong organizational and time management skills. Be able to manage multiple tasks at one time.
- Have very strong leadership and interpersonal communication skills.
- Have command of both spoken and written Khmer and English
- Have good working knowledge of Microsoft Office Suite.
- Be attentive, proactive, diligent and able to work in a team setting.
- Overseas or working experience with multi-national manufacturers or companies is an advantage.
- Category:
Exec. / Management, Construction, Engineering
-
Type :
Job Opportunity
- Location:
Kandal Province
- Schedule: Full-time
- Salary:
N/A
Department: Technical Services – Facilities Management
Reporting to: Technical Services Sr. Manager / CEO
Location: SME Cluster site – Takhmau,
Job Description:
The Facilities Management - Senior Officer will provide the effective leadership of the Facilities Management team (including specialized service providers) by taking responsibility for the development and execution of facilities management planning and procedures, staff management and maintain good Tenant and Vendor relationships.
The Facilities Management – Senior Officer will responsible for these key areas:
- Assuring the 24/7 operational readiness, security, safety and full capability of the SME Cluster including its facilities, infrastructure and operating systems for its users, tenants and the public.
- The cost-effective management and execution of the facilities maintenance programs and procedures.
- The management of an effective and responsive Facilities Service Window that embraces a “one-stop-service” concept which ensures all customer requests are actioned with a high level of service.
- Oversee and ensure that all tenant fitouts are compatible and in operational compliance with the SME Cluster’s facilities & infrastructure standards, operating systems and statutory regulations.
- Responsibilities of the Facilities Management – Senior Officer
- Management Responsibilities:
- Assist the design and oversight for the construction of new facilities including infrastructure connections, tenant facilities, fit outs and equipment installations.
- Develop and implement the SME Cluster Maintenance program including the preparation and execution of regular maintenance schedules, procedures and best practices for all facilities, infrastructure, equipment and operating systems.
- Prepares yearly facilities maintenance and upgrades budget and tracking.
- Provide explanations, training and or operating instruction to Tenants at the handover of their premises.
- Develop and manage vendors for the Tenants Facilities Service Window in a manner which ensures initial responses within 30 minutes and action taken within 18 hours.
- Ensure SME Cluster’s security and its user and guest safety including traffic safety, environmental protection, fire protection, security and conveying systems.
- Ensure compliance with the SME Cluster’s Environmental Management Plan (EMP) including its waste water treatment plant and emissions monitoring systems etc.
- Ensure the activities of security and all services providers are being done in compliance with contract terms and conditions.
- Ensure that all SME Cluster Facilities as-built documents are up to date and accurate.
- Reconciles and approves all invoices from facilities related vendor and services providers.
- Perform other Facilities Management related duties as requested by WBID management.
- Facilities Operational responsibilities
- Ensure the 24/7 readiness and cleanliness of the SMEs Cluster’s public areas, facilities, infrastructure and tenant facilities including all power, water, waste water and drainage systems.
- Ensure that all public and emergency lighting fixtures and alarm systems are fully maintained, operational, functional and inspected.
- Ensure that all fixtures and systems in public areas (such as lighting, security, access control etc.) are maintained, fully operational and functional.
- Ensure SME Cluster backup power systems are maintained, fully operational and functional.
- Oversee and direct the activities of the SME Cluster’s Security vendor.
- Oversee and direct the activities of the SME’s Cluster’s Cleaning vendor.
- Oversee and direct the activities of the SME Cluster’s Gardening vendor.
- Oversee and direct the activities of domestic and industrial waste collection and disposal vendors
- Ensures that security personnel are equipped and capable to respond to medical emergencies, fire events, security breaches and or other events which may harm the property or wellbeing of the Cluster’s users, tenants, guests or public.
- Assist other WBID Departments to prepare facilities for events or activities.
- Informs and or coordinates the with other WBID departments to ensure tenant satisfaction.
- Inspections & Reporting:
- Performs regular inspections of SME Cluster facilities. Infrastructure and systems.
- Coordinates regular inspection by local authorities, vendors or service providers.
- Coordinates regular safety and fire drills with authorities.
- Perform regular Safety inspections of tenant installations, equipment and systems.
- Prepares Weekly operational readiness report to Department Sr. Manager and CEO.
- Supports the Senior Manager in preparing reports, documents, etc. for licenses or certificates required by the local authorities
Requirements
- Candidate Profile
- Hold a degree or certificate in an engineering, construction or property management related field
- At least 7 years’ working experience in an engineering, construction and or facilities management related position.
- Have strong organizational and time management skills with an ability to manage multiple tasks at one time.
- Have strong leadership and interpersonal communication skills.
- Have command of both spoken and written Khmer and English
- Have good working knowledge of Microsoft Office Suite and documentation software such as AutoCAD or Revit
- Be attentive, proactive, diligent, able to work independently and have good interpersonal skills.
- Working experience with non-traditional infrastructure systems such as solar power, RO waste water treatment and or advanced security systems is an advantage.
- Overseas or working experience with multi-national manufacturers or companies is an advantage
