Insurance Specialist
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Insurance Specialist with the resources to solve critical problems for the future of our business, which is why we need you.
The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients. He/she will work in coordination with branch sales and service teams; thus, we are looking for a dynamic individual, who has an independent mindset and the drive to succeed.
- On the job you will:
- The Insurance Specialist is responsible for providing life insurance solutions to Bank's clients
- Work closely with branch sales and service teams to provide innovative product solutions to address client's protection, and long-term saving needs
- Strengthen the long-term relationships with clients by providing excellent customer service
- Perform other tasks as required.
- We are looking for someone with:
- Excellent communication and interpersonal skills
- Excellent analytical, problem solving and solutioning skills
- A capacity for constant learning from both success and failure
- Open to change and continuous improvement
- Nice to Haves:
- Candidate prefer Bachelor's/ College Degree holder
- Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply
- Must be self-driven and highly motivated
Specialist, Call Center Representative
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Specialist, Call Center Representative with the resources to solve critical problems for the future of our business, which is why we need you.
Specialist, Call Center Representative duties and responsibilities include:
Customer Focus, Data Entry Skills, Building Relationships, People Skills, Problem Solving, Strong phone and verbal communication skills along with active listening, Customer focus and adaptability to different personality types, Ability to multi-task, set priorities and manage time effectively stress tolerance, high energy level.
- On the job you will:
- Handle customer inquiries both by telephone, email and other means of communication
- Manage large amounts of inbound and outbound calls such as and not limited to Customer welcome calls, premium reminder call, and lapsed survey call
- Answers customer inquiries by providing valid and accurate information on a first call resolution
- Follow company’s call “scripts” when handling different types of calls
- Identify customers’ needs and provide solutions and/or alternatives if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met
- Build relationships and engage customers by taking the extra mile to provide pleasant customer experience
- Maintains call center database
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports such as monthly report, weekly report and daily report
- Update the complaints log
- Other tasks assigned by management
- We are looking for someone with:
- Excellent communication and interpersonal skills
- Excellent analytical, problem solving and solutioning skills
- A capacity for constant learning from both success and failure
- Open to change and continuous improvement
- Nice to Haves:
- Bachelor degree in Business, Finance or related field is preferred
- Requires relevant work experience of 2 Years
- Computer literate in MS Word, Excel and PowerPoint
- Team Work, focused, results driven, professional maturity, and self-confidence
- Work efficiently and accurately and able to work under pressure and independently, a team player who is self-motivated and able to work independently with minimal supervision
- Have a strong character and able to consider and advice on the consequences of various courses of action
- Detail oriented with patience on detail paper works and record setup in system
- High comfort level working in a diverse environment
Specialist, Compliance
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Specialist, Compliance with the resources to solve critical problems for the future of our business, which is why we need you.
Specialist. Compliance will be responsible for legal review and advice and identification, management and resolution of compliance-related issues in referring to legal and regulatory requirements, and company policies at corporate, regional and local levels. He/ she reports to Legal and Compliance Manager.
- On the job you will:
- Review legal related documents e.g. contracts, agreements
- Carry out research and provide interpretation and advise relating to applicable regulatory changes and updates
- Review new business opportunities to ensure that compliance risks are identified, and proper controls are established within the business
- Monitor the implementation of regulatory compliance related policies and procedures including AML, ATF, Anti-bribery & Corruption, Record Management, Privacy, etc.
- Monitor effective tracking system for compliance metrics and database
- Organize and conduct any in-house training if necessary
- Perform other duties assigned
- We are looking for someone with:
- Excellent communication and interpersonal skills
- Excellent analytical, problem solving and solutioning skills
- A capacity for constant learning from both success and failure
- Open to change and continuous improvement
- Nice to Haves:
- Law degree holder from reputable universities;
- At least 2 years legal/compliance experience in insurance, financial industry or law firm
- PC literate in Ms. Word, Excel, and PowerPoint.
- Willing to learn about new industry with strong sense of career development
- Analytical, attention to details, and creative problem-solving abilities
- Ability to confront conflict and difficult issues in a professional, assertive and proactive manner
- Very good command of English language (writing and speaking)
- Display personal qualities of integrity, credibility and strong work ethic
Intern Actuarial (1 Position)
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Intern Actuarial with the resources to solve critical problems for the future of our business, which is why we need you.
- On the job you will:
- Enhance and maintain pricing and valuation models, and support development of model and process documentation and control system.
- Support in the periodic financial reporting.
- Support in the ongoing business initiatives – experience studies activities, compensation-related submission
- We are looking for someone with:
- Excellent communication and interpersonal skills
- Excellent analytical, problem solving and solutioning skills
- A capacity for constant learning from both success and failure
- Open to change and continuous improvement
- Nice to Haves:
- Bachelor’s degree in a related area (e.g. Mathematics, Statistics, Finance)
- Interest to progress towards a professional qualification in a recognized international actuarial body
- Demonstrate good interpersonal and communication skills in English
- Demonstrate initiative, commitment, and responsibility
Intern, Agency Administration
- On the job you will:
- Perform Insurance Advisor terminated/ Reinstatement Prepare name list of terminated and reinstated IA and send to relative department Create AWS code for join new sale staff and send to relative department Support administrative task.
- New join Insurance Advisor conversion, Register wing account of Insurance Advisor/ Sale Staff
- Prepare name list of new join Insurance Advisor and send to relative department in order to upload their thumbprint
- Consolidate Insurance Advisor terminated and reinstatement form at the end of the month
- Perform policy assign servicing for both Agency and Partnership channel
- We are looking for someone with:
- Excellent communication and interpersonal skills
- Excellent analytical, problem solving and solutioning skills
- A capacity for constant learning from both success and failure
- Open to change and continuous improvement
- Nice to Haves:
- University Student (3rd-4th year) in Accounting, Finance or related field is preferred
- Teamwork, focused, results driven, professional maturity, and self-confidence
- Work efficiently and accurately and able to work under pressure and independently, a team player who is self-motivated and able to work independently with minimal supervision
- Have a strong character and able to consider and advice on the consequences of various courses of action
- Detail oriented with patience on detail paper works and record setup in system
