Senior Business Development Manager
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing
- Schedule:Full-time
- Salary: N/A
Department : Sales and Distribution Department
Duties & Responsibilities:
- Training and development as a trainer to the team/ Bank staff
- Build and Coach Financial Consultants
- Train, build and coach sales management staff
- Sales Management
- Follow up daily FC performance
- Set monthly target for FCs and sales management staff
- Prepare sales actions plan and review the sales activities against action plan
- Drive the sales team to achieve the set target with the business quality
- Prepare sales performance reports
- Monitor compliance management
- Build and maintain relationship with the bank branch staff
- Other tasks to be assigned
- Experience/Skill
- A College degree in business administration majoring in business/economic or related field
- A minimum of 4-year experience in related field
- Ability to manage and work independently.
- Accuracy and completeness of work within stipulated deadline.
- Having deep understanding of Business Analysis.
- Knowledge
- Ability to think creatively and take initiative
- Analytical skills and demonstrate positive attitude
- Computer literacy in Microsoft offices applications.
- Excellent business communication skills, commendable in English language both in speaking and writing.
- Ability to coach and train individuals or a group of people both on skillset and mindset
Senior Manager, Customer Intelligence and Digital Innovation
Position Circumstances
- Career Category: Customer Service/Support, Exec. / Management, Sales / Marketing
- Schedule:Full-time
- Salary: N/A
Reporting To : Chief Customer and Marketing Officer
Department : Customer and Marketing
Duties & Responsibilities:
- Elevate competency of team members and sustain their work engagement
- Serve as ‘expert voice’ and ‘specialist liaison’ of Customer and Marketing Department
- ‘Know our customers’ – build a solid understanding of our existing customers focussing on important customer
- Know our prospects - build a solid understanding of who our prospective customers are, how can they be engaged and supported to buy Prudential product solutions
- Understand our own gaps – build a solid understanding of our internal working processes, where current gaps are, and how we can win despite such gaps
- Conceptualize, formulate and operationalize various ‘frameworks’ for implementation by relevant departments. Frameworks can be about ‘customer satisfaction’ or ‘sale growth’.
- Conduct and/or manage market research works on customer behaviours, competitor benchmarking, best practices in similar industries
- Using ‘know our customers’ knowledge, formulate digital strategies that deliver both growth and sustained customer engagement
- Actively look for, engage, and bring in third-party vendors whose services/products can add clear values to our customers
- Build digital engagement ecosystem for both customers and prospects
- Serve as a specialist to support and execute internal digital initiatives
- Engage in other key tasks assigned by Chief Customer and Marketing Officer
- Proven abilities to see both the big pictures and required details
- Have a natural passion to work with and engage customers
- Knowledgeable of all major digital platforms used by millennials as well as working professionals
- Intrinsically enjoy dealing with unfamiliarity and take pride in pushing for new ways of doing things
- Exude optimism and relate well to different levels of stakeholders
- Have built solid personal credibility among key influencers in the relevant technical fields
- Have a big heart for growing colleagues professionally and socially
Senior Relationship Development Manager
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing, Economics
- Schedule:Full-time
- Salary: N/A
Department : Sales and Distribution Department
Duties & Responsibilities:
- Assist Business Management Director to make partnership agreement for new bank or non-bank distribution partners
- Train, build and coach the sales team/relevant staff, distribution partners and sales management staff
- Set monthly target for sales staff and sales management staff
- Review the sales activities against action plans
- Drive the sales team to achieve the set target with the business quality
- Prepare sales performance reports
- Monitor compliance management
- Build and maintain relationship with the bank branch staff
- Ensure customers/distributions partners’ staff and financial consultants are complied to sales standards of operations
- Other tasks assigned by line manager
- Experience/Skill:
- A College degree in business administration majoring in business/economic or related field
- A minimum of 5-year experience in related field
- Ability to manage and work independently.
- Accuracy and completeness of work within stipulated deadline.
- Very good in communication skill
- Knowledge:
- Ability to think creatively and take initiatives
- Analytical skills and demonstrate positive attitude
- Computer literacy in Microsoft offices applications
- Analytical skills and demonstrate positive attitude
- Excellent business communication skills, commendable English proficiency both in speaking and writing
Business Development Manager
Position Circumstances
- Career Category: Exec. / Management, Economics, Banking / Finance
- Schedule:Full-time
- Salary: N/A
Department : Sales and Distribution Department
Duties & Responsibilities:
- Training and development as a trainer to the team/ Bank staff
- Build and Coach Financial Consultants
- Train, build and coach sales management staff
- Sales Management
- Follow up daily FC performance
- Set monthly target for FCs and sales management staff
- Prepare sales actions plan and review the sales activities against action plan
- Drive the sales team to achieve the set target with the business quality
- Prepare sales performance reports
- Monitor compliance management
- Build and maintain relationship with the bank branch staff
- Other tasks to be assigned
- Experience/Skill
- A College degree in business administration majoring in business/economic or related field
- A minimum of 4-year experience in related field
- Ability to manage and work independently.
- Accuracy and completeness of work within stipulated deadline.
- Knowledge
- Ability to think creatively and take initiative
- Analytical skills and demonstrate positive attitude
- Computer literacy in Microsoft offices applications.
- Excellent business communication skills, commendable in English language both in speaking and writing.
EDP Development Manager
Position Circumstances
- Career Category: Exec. / Management, Banking / Finance
- Schedule:Full-time
- Salary: N/A
Department : Sales and Distribution Department
Duties & Responsibilities:
- Lead and conduct regular coaching team and core sale agents to achieve sale target.
- Plan and execute sales and sale agent recruitment activities
- Identify and optimize sale agent recruitment channels
- Accountable for achievement and success of recruitment and development of sales agents
- Regularly conduct competitor analysis
- Other task as assign from line manager.
- 3-year experience in Financial Services Frontline, Trainer, Lecturer or Sales.
- Experience in leading team is an advantage
- Bachelor’s degree in education/training or business
- Highly ambitious, independent thinker, hard-working and high level of empathy.
Head of Agency Sales Management
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing, Economics, Banking / Finance
- Schedule:Full-time
- Salary: N/A
Department : Sales and Distribution Department
Duties & Responsibilities:
- Directly lead and manage all the Regional Managers.
- Be responsible for the regional team’s business target (sales, recruitment, and persistency)
- Work closely with all the regional managers to identify, analyze the sales opportunities, sales driven activities, and regular sales performance (daily, weekly, monthly, quarterly, and annually) across the regions.
- Energetically and timely guide and/lead all the regional managers, area managers, and branch managers for the effective and efficient execution of the tactical sales driven activities/initiatives as well as recruitment for supporting the growth of each region
- Actively engage with all agency leaders for the sake of communicating and enforce execution of the company and Life Channel’s business direction, rules and disciplines, tactical sales driven activities/initiatives, recruitment and dealing with agency business related issues.
- Provide appropriate coaching to all regional managers, area managers and branch managers in term of sale relationship management, sale performance management, and problem solving.
- Ensure the well execution or delivery of related projects or tasks assigned by the business management director or chief of distribution officer.
- Perform other task assign by line manager
- University Graduate majoring in economics, business management, finance and banking or insurance.
- At least 5 years working experience in sales, of which at least 3 years in sale management. Preferably sales performance management experience from the financial sector.
- Fluent English and Khmer (both verbal and written).
- Prefer a thorough understanding of the success factors / business dynamics of life insurance business.
- Prefer to possess deep experience in launching different projects of Life related insurance products/services through various sales distribution channels.
- Prefer to possess the art of relationship management especially dealing with multiple business-related stakeholders on problem solving and business growth.
- Excellent management skills.
Senior Executive – Building Facility and Space Management
Position Circumstances
- Career Category: Engineer - Civil
- Schedule:Full-time
- Salary: N/A
Reporting To : Senior Supervisor – Property Management, Health & Safety, & Security
Department : Sales and Distribution Department
Duties & Responsibilities:
- Coordinate all repair and maintenance works, including office building and office furniture at every PCLA premises.
- Assist in analysis breakdown BOQ on construction products/materials & pricing prior to quotation selection.
- Perform Building structural & loading assessment and building & quality surveys on theory & execution of existing premises and any expansion project.
- Being an innovation champion to address building day-to-day operations.
- Study building report from JLL (Jones Lang LaSalle) and expedite next action to improve the results.
- Being a Property management risk champion to mitigate any potential risks.
- Property, real estate & market rental reports development for reference
- Maintain the best healthy working atmosphere at PCLA premises by facilitating and managing the building operational management to rest assure the excellent cleanliness and conducive working environment
- Manage and Inspect office spaces, working areas, functional rooms to seek for space improvement as per budget planning & execution
- Assist supervisor & technical colleagues to perform other assigned tasks.
- Engineering certificate or equivalent. Civil Engineer is preferable.
- Positive attitude & Spirit, Accuracy of work and good team work player
- Quality and reliability of delivery work in accordance with the Office Service management’s request
- At least 2 years’ experience with Construction builder work, office equipment management or related fields
- Strong interpersonal skills and able to work in a fast-paced environment and weekend
- Result-oriented with attention to detail and accuracy.
- Women are encouraged to apply
Supervisor – Application Development and Support
Position Circumstances
- Career Category: Computer - General, Exec. / Management, Computer - Programming
- Schedule:Full-time
- Salary: N/A
Department : Operations & IT
Duties & Responsibilities:
- Application Support
- Provide technical support and maintenance on company core and non-core system (LIFE/Asia System) to end-users.
- Provide technical support and maintenance on daily batch job run for core and non-core applications.
- Work with Regional Technology to provide technical fix for various Regionally hosted system.
- Application Development
- Implement low to medium complexity core system enhancement to meet business requirements following international best practice and Prudential Regional IT compliance policies.
- Develop project/system change following technical specification or design and architecture provided by technical lead.
- Guide junior members in on-the-job basis in solving technical challenges and to follow organization processes and standards.
- Conduct local in-house application deployment
- Work with Regional Technology team to conduct system promotion and deployment for regionally managed infrastructure
- Conduct internal unit testing of development pieces.
- Provide implementation effort analysis.
- Ensure that development is delivered within agreed timeline with minimal to no bug.
- Vendor Technical Management
- Understand technical design and implementation of vendor's solution.
- Managed and maintain vendor technical documentations provided to PCLA.
- Responsible as first line support for issue and technical issue escalation to vendor for support.
- Bachelor or Higher Degree in Computer Science and engineering
- Minimum 2 years’ experience in programming languages and in user’s application development tools, such as C#, JAVA, J2EE, Visual Basic, JBoss and WebSphere.
- Experienced in working with databases such as Microsoft SQL Server, DB2, PostgreSQL, Microsoft Azure
- Experienced enterprise-level web application development with Java, ASP.NET and Webservice/Web API (REST or SOAP) development
- In-depth understands the software development life cycle (SDLC), Waterfall and Agile (DevOps or Scrum)
Supervisor, Compliance
Position Circumstances
- Career Category: Exec. / Management, Law, Economics
- Schedule:Full-time
- Salary: N/A
Reporting To : Manager, Compliance
Department : Legal, Risk & Compliance
Duties & Responsibilities:
- Independently investigates and acts on matters related to compliance, including the flexibility to design and coordinate internal investigations
- Log/register all cases into the online system as per company requirement
- Reviews new product, training, marketing materials and other customer-facing materials
- Provides compliance advice to other departments
- Support and co-work with the Complaint Handling Team to handle Significant Customer Complaints
- Support the team to perform deep dive analysis to set the Fraud/Conduct Red Flag
- Assists line manager in producing and analysing relevant reports for Management and local Risk Committee/Audit Committee/Board/regional on a timely basis
- Support the team to complete annual compliance plan
- Perform other Compliance Tasks as per instruction from Line Manager
- Knowledge and Experience:
- University graduate or equivalent, majoring in Law, Economics, Business Administration, Accounting, Banking or Finance;
- 2-3 years of experience in legal, risk, compliance, finance, auditing, distribution channel or equivalent is desired;
- Excellent spoken and written English
- Certified compliance professional is a plus.
- Skills
- Understanding the insurance business is preferable
- Possessing reporting writing skill, analyzing information, coordination, organizational skills, audit, and statistical analysis skill
- Having strong ability to apply logical and critical thinking to resolve problems
- Having strong numerical, written, and verbal communication skills
- Having ability to build trust and rapport with all levels of the organization
- Being good at listening skills, teamwork and demonstrates intellectual curiosity
- Ability to use memory and analytical skills to successfully complete investigative assignments
- Attention for detail as to ensure accuracy and completeness of all investigations
- Good understanding/experience of conducting interview.
Supervisor, Digital Marketing
Position Circumstances
- Career Category: Exec. / Management, Sales / Marketing
- Schedule:Full-time
- Salary: N/A
Reporting To : Senior Manager- CI and Digital innovation
Department : Marketing
Duties & Responsibilities:
- Technical Work Focus
- Managing the re-design of the company website either from scratch or by adapting existing website software and graphics packages to meet business requirements
- Utilizing the range of techniques including paid search, website and YouTube SEO
- Tracking conversion rates and making improvements to the websites
- Review new technologies and keep company at the forefront of developments in digital marketing
- Business commercial Focus
- Developing and managing digital marketing from different channel facebook, linkedIn, Youtube, google ads, local sites ads, lines.
- Collaborate with other function/department and advice regarding to contents creation and content performance improvement
- Evaluating the success of campaign on digital and competitor analysis
- Update and manage effectiveness of digital marketing budget.
- Experience/Skill:
- Minimum 5 years experiences in a similar role
- Experience in PHP, MySQL, HTML5, CSS, JavaScript
- Experience in e-commerce, SEO, social media, and online advertising
- Knowledge:
- Bachelor’s degree in marketing or information Technology (IT)
- Strong understanding of current online marketing concepts, strategy and best practice.
- Knowledge of Facebook’s, Youtube and Google’s advertising platforms
- Knowledge Web design and publishing
- Ability to think objectively
- A mix creativity and analytical abilities
- Good copy and visual storytelling abilities
- Good English in Written and Speaking
Supervisor – IT Security & Data Privacy
Position Circumstances
- Career Category: Computer - General, Exec. / Management, Computer - Networking
- Schedule:Full-time
- Salary: N/A
Department : Operations & IT
Duties & Responsibilities:
- Analyze, Monitor, Review and Correlate Log of Server, Network and Security Device Monitor Incident Management
- User administration and maintain Information Security System Document
- Conduct periodic reviews of information systems to ensure compliance with the security authorization package
- Risk assessment and remediation
- Create and maintain security documentation
- Provide Privacy advice support
- Conduct periodic network scans to find any vulnerability
- Maintains quality service by following organization standards
- Awareness training of the workforce on information security standards, policies and best practices
- Other task assigned by line manager
- University degree in computer science, information system, Business Management or related field.
- Understanding of data privacy requirements and IT Security control requirement
- Very good in technical writing and creation policies, standards, procedures and guidelines
- Experience Leveraging Information Security Governance frameworks and a strong understanding of industry best practices, such as NIST and ISO 27001
- Technical experience in network administration, system administration, application development, database administration, and/or data center operations
Supervisor, Procurement
Position Circumstances
- Career Category: Exec. / Management, Banking / Finance
- Schedule:Full-time
- Salary: N/A
Department : Finance
Duties & Responsibilities:
- Business partnering to
- Sales & Distribution
- Customer and Marketing & Executive
- Manage categories of
- Gift/Promotional Materials
- Trips/Events
- Office Supplies (Pantry and Stationery)
- Deliver the Compliance requirements such as:
- Turnbull
- Incident
- Record Retention
- Initiate and Execute the procurement strategy based on the consolidate procurement plan
- Develop and Maintain the effective line of communications with other departments’ management team (Business Partnering)
- Deliver the procurement’s KPIs
- Initiate on the alternative products/services
- Identify the alternative sources and propose the Contingency Plan for the critical arrangement
- Supplier Development
- Monitor risk trends and issues to increase awareness.
- Other task assigns by line manager
- Experience/Skill:
- Bachelor’s degree in business administration, Management, Finance or related fields
- 3 years working experiences in the procurement field
- Persuasion and Influencing Skills
- People Management
- Project Management Skill
- Market Analysis and Research
- Able to communicate effectively in English
- Knowledge:
- Understanding the insurance business is preferable
- Experience in the Applied Procurement Standard Operational Procedures
- Ability to interact with business users in a professional manner
- Being good at listening skills, teamwork and demonstrates intellectual curiosity
Training Specialist
Position Circumstances
- Career Category: Educate/Train/Teaching, Economics
- Schedule:Full-time
- Salary: N/A
Reporting To : Head of Distribution Training and Development
Department : Sales and Distribution Department
Duties & Responsibilities:
- Provide effective and innovative training delivery to Financial Consultants, Life Insurance Consultant, all staff, and business partners.
- Conduct research to instantly improve the content and delivery methods of relevant training courses and development initiatives.
- Coordinate with Program and Instructional Designer to develop curriculums on sales and distribution knowledge and skills to continuously improve the performance of the sales force.
- Contribute to the production of creative tools to assist the sales force in maximize their productivity.
- Assist the sales management team in conducting training and coaching sessions for their Financial Consultants/Life Insurance Consultants.
- Assist the Head of the Channel in developing and conducting Training Needs Analysis related to sales and distribution among the sales force and the organization.
- Serve as a central point for knowledge and skills related to sales and distribution.
- Work closely with the sales management teams in organizing channel-related events, especially on the side of providing extraordinary event experience.
- University degree, preferably in Education, Economics, or Business Administration
- Minimum 3-year experience holding positions of financial services frontline, trainers OR Sales.
- Bachelor’s degree or higher, preferably in education/training with experience teaching at university
- Highly ambitious, independent thinker, hard-working and high level of empathy
Accounting Executive
Position Circumstances
- Career Category: Accounting, Banking / Finance
- Schedule:Full-time
- Salary: N/A
REPORTING TO : Accounting Manager
DEPARTMENT : Finance
Duties & Responsibilities:
- Recording company’s expenses & collection in to Sun System.
- Managing petty cash spending and replenishment to the agreed balance.
- Preparing monthly payments summary for management review.
- Reconciling petty cash book with actual cash in till.
- Preparing monthly bank reconciliation.
- Preparing payment to suppliers for management approval.
- Coordinating and answering to queries from internal and external auditors.
- Coordinate with tax consulting company in preparation of monthly and yearly profit tax returns.
- Attending and liaising with tax officers for tax audit conducted by Tax Department and reported status and result of the audit to Accounting Manager.
- Manages Company’s fixed asset.
- Other assigned jobs.
- Bachelor Degree in Accounting/Finance
- 2-3 year experience with multinational companies
- Detail and customer oriented, Team working, Computer Skills (Excel & Sun system)
- Fluent English speaking and writing.
Clinical Health Researcher (Contract)
Position Circumstances
- Career Category: Health/Medical
- Schedule:Full-time
- Salary: N/A
Duration: 3months – Extendable to 6 months, Part Time and Full Time
Reporting To : Manager, Product Strategy and Implementation
Department : Marketing Department
Duties & Responsibilities:
- Use clinical knowledge to review translation (English to Khmer) of health documents
- Review triage question to patients for appropriateness to Cambodian population
- Advise on appropriate triage for patients using Cambodian healthcare system
- Assist epidemiology team in sourcing accurate Cambodian data on disease incidence, risk factor prevalence
- Review & translate clinical vignettes
- 1-2 years’ experience as medical doctor or Nurse including work in triage setting (Emergency Department or General Practice)
- Final Year medical students can be considered
- Excellent written and spoken English, Khmer
- Jira, MS Office and Khmer Skills Highly Desirable
Assistant Manager - Agile Software Engineer
Position Circumstances
- Career Category: Assistant, Computer - General, Computer - Programming
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Technical:
- Software technical design and architecture.
- Technical solution analysis, review, and best approach recommendation.
- Software solution development and implementation wherever local scope is required.
- Work closely regional team to implementation integration wherever local scope is required.
- Collaborate with the business and across multiple functions (Agile delivery, Product, Data Science, Architecture, Infrastructure, etc.) to ensure teams are aligned and moving in the right direction to deliver.
- Produce technical documentation and guideline. E.g. technical specification documentation, application/system design/architecture diagram
- Perform unit testing and any required internal automated factory testing.
- Ensure all development and implementation complies with organizational policies and compliance, and international best practices and standards.
- People:
- Lead junior and mid-level team members to delivery project assignment in time and meeting quality requirement.
- Provide technical coaching and training to junior and mid-level team members.
- Provide technical review to team members to ensure quality.
- Bachelor or Higher Degree in Computer Science and engineering.
- Experienced in enterprise-level web application development with Java, ASP.NET and Webservice/Web API (REST or SOAP) development and third-party integration.
- Experienced in working with databases such as Microsoft SQL Server, DB2, PostgreSQL, Microsoft Azure SQL PaaS DB
- Experience leading small team in enterprise software/solution project/enhancements delivery.
- Experience in working with corporate process and Regional policies and framework.
Assistant Manager – Strategic and Solutions Marketing
Position Circumstances
- Career Category: Assistant, Sales / Marketing, Communications
- Schedule:Full-time
- Salary: N/A
Reporting To : Manager – Strategic and Solutions Marketing
Department : Marketing
Background on the role & desired candidate profile: The role is primarily to develop, enhance and support the company’s strategic initiatives (for example products). An ideal candidate must be able to demonstrate 3 or more of the 5 qualities highlighted below with examples/experience to support.
- Imagination – the individual must have created/envisioned/developed an idea.
- Business Case – made a business case to secure funding for the idea with data and analysis to support.
- Execution – delivered the plan through a cross functional team or vendors
- Reporting – able to publicize the success to ensure future funding
- Comfort with change & above average knowledge and use of technology– changes are expected in this fast-paced role, ability to use diverse technological tools and ability to keep strong focus on the objectives while adapting to changes is a pre-requisite.
Creativity, clarity of thought, passion for creating, ability to quickly learn new skills/concepts/ideas, strong attention to details, experience working with cross functional or agile teams, resilience in overcoming challenges to realize objectives with examples from your CV to support will be highly valued.
The selection process is made easier if you’re able to structure your CV to highlight these 5 areas clearly as well as by providing examples. If not, please expect to complete a small project for the team to ascertain your strengths and fit for this role.
Less experienced candidates can be considered for Supervisor/Executive roles to grow into the AM role over time.
Duties & Responsibilities:
- Imagination: is required to developing product propositions for a multi-channel distribution network. Responsibilities include but are not limited to
- Conducting customer research to understand needs
- Developing product prototypes & test them
- Innovatively designing marketing material
- Innovative designing activation and launch events
- Understanding and tracking the competitive landscape
- Support development of content for monthly strategy meetings
- Business Case development is a pre-requisite when convincing cross functional partners to contribute time and effort to ideas/projects/products conceptualized previously. Equally essential is to convey that business case through engaging/informative presentations with data & analysis to support it. Expected outcomes from your business cases are
- secure buy-in from multiple stakeholders & management – clarity of thought and good presentation skills is a must here
- secure funding for unbudgeted spends – ability to plan budgets and understand finances also a strong skill set.
- Execution that delivers outcomes are not guaranteed by just having a good idea and securing buy-in. It requires diligent project management and being able to resiliently push the project forward. You will be expected to deliver this by
- Collaborating with ~10 or more functions across the company.
- Being sensitive to and understanding stakeholders’ unique needs
- Developing excellent relations with team and creating and liaising with a network of vendors to deliver expected outcomes.
- Developing and managing loyalty programs with customers
- Reporting, the progress is crucial throughout the journey. It’s also helps keep stakeholders of the value being generated from their support and for the company to gain confidence in the viability of new ideas.
- Comfort with Change – at any point in the delivery of an idea business realities can change or be realigned resulting in reworking concepts from scratch. You must be able to be adapt to these changes easily.
- Master’s or Bachelor’s in marketing, communications, finance or media are desirable though not necessary. Graduates from other fields can be considered.
- Ideally, you’ve delivered the above for 3-5 years in an organizational setting. Lesser experience can be considered for supervisor/senior supervisor roles.
- Proficiency in Microsoft office (PowerPoint, Power BI & Excel), Adobe Creative Cloud. Experience using Mac OS required.
- Prototyping Software skills and Coding skills a definite plus.
- Good command on Spoken English & written/formal Khmer essential.
IT Intern for Electronic Point of Sales Project (ePos)
Position Circumstances
- Career Category: Computer - General, Computer - Networking, Computer - Programming, Internship
- Schedule:Full-time
- Salary: N/A
Reporting To : Senior Supervisor, Project Management
Department : Transformation and Efficiency Department
Duties & Responsibilities:
- Serve as the first point of contact for sale force seeking technical assistance over phone or email
- Perform remote troubleshooting through diag-nostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of
- support personnel
- Record events, problem, solutions in logs
- Follow up any feedback or suggestions by
- customers to the appropriate internal staff
- Identify and suggest possible improvements on procedures
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer system, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Able to communicate in Khmer & English
- Excellent communication skills
- Customer-oriented and cool-tempered
