Sales Manager (1 Position)
- Career Category: Exec. / Management, Sales / Marketing
- Schedule:Full-time
- Salary: N/A
We are currently looking for a candidate to join our growing team in Phnom Penh! Our ideal candidate is someone who is highly driven and hungry to succeed. You get things done, you question everything and you like to play in a team.
This role will be based in Phnom Penh and will report to the Managing Director
- Responsible for obtaining profitable results through the sales team by developing the team through motivation, counselling, skills development and product knowledge development.
- Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximising business relationships and creating an environment where customer service can flourish.
- Responsible for managing the growing sales team, developing a business plan covering sales, revenue, and expense controls, and promoting the organisation’s presence throughout the country.
- Assist in the development of the annual sales plan and achievement of KPIs
- Responsible for monitoring the performance of the sales team by establishing processes involving system of reports and communications
- Personally observe the performance of the whole sales team on a regular basis.
- Bachelor's/College Degree in Business Studies/Administration/Management, Mass Communications, Marketing or equivalent.
- Proven sales experience preferably with F&B industry or in e-commerce or start-ups
- Track record of over-achieving quota
- Experience working with Salesforce.com or similar CRM
- At least 8 years of working experience in the related field is required for this position
- At least 5 years of experience managing a team
- Familiarity with different sales techniques and pipeline management
- Strong communication, negotiation and interpersonal skills
- Self motivated and driven.
Sale Representative (2 Positions)
- Career Category: Sales / Marketing
- Schedule:Full-time
- Salary: N/A
We’re looking for a highly-driven and motivated. If you are looking for a place where you can gain hands-on exposure and have direct impact, then this may be the place for you!
This role will report to the Head of Sales.
What we offer:
- Steep learning curve
- A vibrant and international team
- Regular company and team events
- Responsibility from day one in a fast-growing and global company.
- Represent foodpanda as a brand ambassador in negotiating terms and conditions with prospective restaurant partners
- Establish business relationships with relevant partners according to strategic sales approach
- Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness
- Understand and meet the needs of our potential partners and immediately build a trust relationship
- Exceed sales targets & performance based goals while working independently
- Scour the market to identify new partnership opportunities, assist in improving inventory in new and existing coverage regions
- Proven sales experience
- Prior experience in cold-calling/sales support / inside sales
- Familiarity with different sales techniques and pipeline management
- Computer use competency
- Strong communication, negotiation, and interpersonal skills
- Self-motivated and driven
- Fun, open and charismatic personality with willingness in take on new challenges
- Candidate must possess at least a Bachelor's/College Degree, Business Studies/Administration/Management, Mass Communications, Marketing or equivalent.
- Preferably 1-4 Yrs Experienced Employees specializing in Sales - Retail/General or equivalent.
- Fluent in Khmer with excellent English skills
Operations Manager (fleet management) (1 Position)
- Career Category: Logistics, Operations Management
- Schedule:Full-time
- Salary: N/A
foodpanda is the world's #1 online food ordering platform (website and mobile app), where hungry customers can order food for home delivery from their favorite restaurants, based on their location. Currently we are operating in 12 countries and territories across Asia and Europe. We are launching Cambodia and we are always looking for talented and highly motivated individuals to join our family!
- As our Operations Manager - Fleet Management and Rider Acquisition, you will be responsible for setting up and optimizing processes, while running the day to day operations of the business:
- Leading our rider fleet - Manage a team of Area Managers/Recruiters and make sure your rider acquisition KPIs and daily operations are optimal
- Analytics – Analyze and track KPIs to improve rider performance and compliance, and take customer experience to the next level!
- Strategy – Proactively proposing new strategies, planning and setting a timeline for execution
- Product implementation and improvement – Roll out new features to improve operational efficiency and rider experience.
- Ensure proper supply/demand match, whilst maintaining target Service Levels
- Supporting commercial projects with operational guidance and resources.
- Optimising operations through innovation and process development.
- Supervising the day-to-day work of operations support staff.
- Close collaboration with the Rider Recruitment team
- Reviewing, refining and documenting processes and best practice
- You have successfully completed a Bachelor’s degree
- You have at least 1 year of work experience in an operational role, logistics exposure would be preferred
- You have strong leadership and communication skills, work independently and are reliable
- You are process oriented and data driven
- Experience with Microsoft Office, especially Excel, or Google equivalents
- Your knowledge of the internet and e-commerce sector is impressive and you are driven and ambitious
- You are very proactive and could lead independent projects
- Fluent in Khmer with excellent English skills.
Fleet Leaders (2 Postions)
- Career Category: Exec. / Management
- Schedule:Full-time
- Salary: N/A
foodpanda is the world's #1 online food ordering platform (website and mobile app), where hungry customers can order food for home delivery from their favorite restaurants, based on their location. Currently we are operating in 12 countries and territories across Asia and Europe. We are launching Cambodia and we are always looking for talented and highly motivated individuals to join our family!
- As Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures.
- Rider Supply
- Assist with the overall rider onboarding process for new riders
- Perform general administrative duties and manage onboarding/offboarding processes
- Update and maintain the applicants' record system on a daily basis
- Provide excellent service to external and internal applicants to ensure positive onboarding experience through front end excellence and FreshDesk customer service
- Coordinate and follow-up on applicants' recruitment processes
- Other ad-hoc duties as assigned
- Fleet Management
- Supervise equipment collection and riders onboarding
- Manage inventory for fleet and office and report any issues to HQ
- Communicate closely with other teams (e.g. call centre, dispatching, HR and finance team)Perform any newly developing fleet management activities
- Rider Support (FreshDesk)
- Maintaining a positive, empathetic and professional attitude toward riders at all times
- Responding promptly to riders inquiries
- Acknowledging and resolving riders tickets
- Knowing our products inside and out so that you can answer questions
- Communicating and coordinating with Head Office as necessary
- Providing feedback on the efficiency of the customer service process.
- Native Khmer speaker with good command of English language
- Self-confident natural leader with high sense of responsibility and ability to work independently
- Strong IT skills: confident user of Excel, Google documents, spreadsheets, and smartphone apps
- Good understanding of Phnom Penh areas and street system.
- Excellent people management skills: experience in coordinating teams and being responsible for more than 10 people is a must!
- Ability to work under pressure, handle stress, and handle many people with different personality type, diverse levels of education and abilities is very important.
- Knowledge of labour regulations and basic accounting principles are a plus
- Experience with logistics and last-mile delivery are preferred
- Can-do attitude, problem solving skills and passion for food industry.
Finance Manager (1 Position)
- Career Category: Exec. / Management, Banking / Finance
- Schedule:Full-time
- Salary: N/A
As Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures.foodpanda is the world's #1 online food ordering platform (website and mobile app), where hungry customers can order food for home delivery from their favorite restaurants, based on their location. Currently we are operating in 12 countries and territories across Asia and Europe. We are launching Cambodia and we are always looking for talented and highly motivated individuals to join our family!
We are looking for a Finance Team Leader to supervise all financial tasks of our company and ensure we use capital and resources beneficially.
Finance Team Leader responsibilities include creating forecasting models, assessing risk in investments and ensuring all accounting activities comply with regulations. To be successful in this role, you should have experience crafting financial strategies and managing accounting teams.
Ultimately, you will maintain our company’s financial health and increase profitability in the long run.
- Forecast monthly, quarterly and annual results
- Approve or reject budgets
- Conduct risk management
- Evaluate and decide on investments
- Supervise a team of Accountants
- Allocate resources and manage cash flows
- Conduct profit and cost analyses
- Develop secure procedures to maintain confidential information
- Ensure all accounting activities and internal audits comply with financial regulations
- Consult board members about funding options
- Recommend cost-reducing solutions.
- Proven work experience as a Head of Finance, Director of Finance or similar role
- In-depth understanding of cash flow management, bank reconciliation and bookkeeping
- Hands-on experience with budgeting and risk management
- Excellent knowledge of data analysis and forecasting models
- Proficiency in accounting software
- Solid analytical and decision-making skills
- Leadership abilities
- BSc/BA in Accounting, Finance or relevant field
- MSc/MBA or relevant certification (e.g. CFA/CPA) is a plus
Finance Executive Office (1 Position)
- Career Category: Accounting, Exec. / Management, Banking / Finance
- Schedule:Full-time
- Salary: N/A
foodpanda is the world's #1 online food ordering platform (website and mobile app), where hungry customers can order food for home delivery from their favorite restaurants, based on their location. Currently we are operating in 12 countries and territories across Asia and Europe. We are launching Cambodia and we are always looking for talented and highly motivated individuals to join our family!
- Overall responsible for all Accounts Payable and Liabilities, including bookkeeping and monthly closing tasks.
- Accounts payable will include supplier payments, employee expense claims and Rider freelancer payments. There will be support of the finance assistant in preparing the payments and booking of invoices among other things.
- Implement SOP’s for payments & procurement processes.
- As part of the accounting team, you will ensure timely and accurate reporting in adherence to the global reporting standards and guidelines.
- Minimize risks in procurement/payments by implementing controls together with the GRC manager.
- Collaborate with the finance team and other various stakeholders to design and improve accounting processes. Especially during the implementation of SAP in which you will actively participate.
- At least a Diploma in Accounting
- CA, CIMA, CFA, CPA or other professional qualifications
- Minimum 2 years of relevant working experience in audit or another related field - Highly proficient in Excel (e.g. Pivot Tables, vLookups etc.)
- Good knowledge of SAP preferred - Excellent written and verbal communication skills with strong analytical abilities
- Ability to work well under pressure, detail-oriented and employs a proactive approach to problem-solving
- Process-oriented as well as strong organizational skills with a hands-on mentality
- Team player with an ability to function effectively in a dynamic, fast-paced environment.
Manager/HR Team Lead (1 Position)
- Career Category: HR
- Schedule:Full-time
- Salary: N/A
Hungry to make a difference? There's always room at our table in foodpanda. Pull up a seat.
We love good food and we want to share that love. That, more than anything, motivates us to dream big every day, coming up with the ideas that will shape the future of F&B industry. If you are passionate about good food and great work, you are in the right place.
As our Office Manager, you will play a vital role in set up administrative operation and create a healthy working environment for all employees. For a start, you will be working together closely with the Human Resources Manager. We are looking for someone who energetic professional and doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people. It is important for us that you bring the right skills and drive, but also that you fit into our team – if you have ambitious goals and thrive in a competitive & fast-paced environment, you are the right person for the role!
- Employer of choice
- Responsible for recruitment, interviewing, selection and placement of our future pandas
- Coordinate new hire on-boarding, orientation and probation review
- Identify potential employee-relations issues and make recommendations to resolve them
- Be a brand ambassador by representing and building foodpanda as the employer of choice in Cambodia.
- Solve a range of straightforward HR problems; analyse and recommend possible solutions using standard procedures.
- Improve and maintain the internal employees' satisfaction
- Provide technical and logistical support for all administrative personnel
- Training & Development
- Manage training programs to ensure the growth of employees and meeting the company goals.
- Implement customer service standards and evaluate employees based on their ability to meet those standards
- Compliance Management
- Set up compliance system to ensure we are following the labour and other regulation requirement.
- Serve as the liaison between administrative personnel and senior management, communicating needs and concerns so they can be handled expeditiously
- Compensation & Benefit
- Ensure timely employee benefits enrolment, review and renewal process
- Handle payroll calculations and month-end reporting submission.
- What do you bring to the table?
- At least 3-4 years relevant experience in Human Resources
- Familiar with local Cambodia employment & labour laws
- Self-motivated, possess the ability to take initiative
- Good stakeholder management skills and willing to go the extra mile
- Fluency in English
- Outstanding interpersonal and communication skills
- Strong interpersonal skills, working both independently and as a part of a team
- Proficient in the use of Microsoft Office, and other related software.
- What Do We Feed You With?
- Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers
- A vibrant and international team with diverse background
- A Steep learning curve in e-commerce & entrepreneurship.
