Business Development Manager
Position Summary Expectations - Duties, Responsibilities
Report to Head of Business Development
POSITION SUMMARY:
Business Development Manager (BDM) specializes in improvement of the company’s market position, maintaining extensive knowledge of current market condition to support financial growth. H/She is responsible for strategic planning to support the sale growth. Persons involved in business development must in depth of market knowledge, identify business opportunities, build key customer relationships, negotiate and close business deals.
- New Business Development
- Initiate and develop growth strategy focused on financial gain and customer satisfaction
- Lead in preparing strategies to drive sales to achieve corporate target
- Conduct research to identify new market and customer’s needs
- Plan approaches and pitches, work with relevant teams to develop proposals that speak to the client’s needs, concerns, and objectives
- Participate in pricing and solutions
- Prospect for potential new network and turn this into increased business
- Assist in developing strategic relationship with members or potential members
- Assist in design term of business agreement
- Sale Management
- Be the business consultant in introducing CBC’s solutions to help customers better managing their business
- Seek opportunity to cross sell existing and new solutions to members
- Communicate new products/solutions to customers
- Closely follow up on users’ experience and problem with members who subscribed CBC’s solutions to ensure customers’ satisfaction
- Handle all customers’ complaints and investigate
- Assist in forecast sale target and ensure they are met with plan
- Working closely with Relationship Team to ensure the accurate weekly progress sale reports and submitted within a timely manner
- Present business development training and mentoring to other departments internal staff
- Business Development Planning
- Analyze market, competitors, industry against the company current position and propose plan in response to the business trend
- Develop campaigns and distribution channels that lead for sales growth
- Attend industry functions to ensure updates of market information/trend
- Other Duties
- Assist CBC management with other tasks as required
- Take initiative in doing other task appropriately
- Other duties as assign by supervisor or line manager
- EDUCATION AND WORK EXPERIENCE:
- Holds a Master Degree of Business Management with minimum two years relevant work experience;
- Experience working with business development and sale management
- Good knowledge of bank, microfinance and leasing sector
- SPECIFIC KNOWLEDGE & SKILLS:
- An out-of-the-box thinker, highly adaptable to a dynamic environment;
- Strong oral and written communication skills in English and the ability to interact effectively and collaboratively both internally and externally;
- Has an enthusiastic attitude towards building a career as a Senior Sale Manager/Project Manager;
- Demonstrates the ability to take the initiative and pay close attention to detail;
- Honesty, reliability, and a commitment to strict confidentiality;
- Is self-motivated and committed to self-improvement; and
- Excellent knowledge of MS Office suite.
Marketing and Communication Manager
Position Summary Expectations - Duties, Responsibilities
REPORTS TO: Chief Executive Officer
POSITION SUMMARY:
Marketing and Communication Manager is responsible for managing marketing initiatives to boost the company’s reputation and drive qualified traffic. Uses market research and analysis to direct marketing strategy and planning. Leads daily marketing activities by turning creative ideas into effective advertising projects for awareness raising programs aimed at enhancing the image and brand awareness of Credit Bureau Cambodia (CBC). Reports marketing and sales results on a regular basis.
- Strategic Planning and Development
- Lead in developing marketing and communication strategic plan to promote CBC to the public;
- Assist in develop and implement marketing plan for existing and new products;
- Be the business partner with sales and product team to promote value added service;
- Prepare and monitor the marketing budget on a quarterly and annual basis and allocate wisely;
- Manage the productivity of marketing plans and projects.
- Awareness Raising Program
- Work with related stakeholders to initiate awareness-raising activities to promote CBC to the public;
- Lead in organizing awareness raising activities in terms of logistic and communication with key stakeholders;
- Be the contact point for coordinating with other stakeholders in related to marketing activities.
- Marketing Materials Development
- Manage in drafting and developing company profile, leaflet, brochure, calendar, booklet and other promotional materials;
- Dealing with graphic designer to develop marketing materials in line with CBC cooperate branding;
- Lead in developing CBC documentaries including content creation, copywriting and approve all marketing materials;
- Work closely with administration function to get quotation from vendors and monitor the production process to ensure that the marketing materials meet CBC’s required standard.
- Digital Marketing Management
- Initiate and develop digital marketing strategy to promote CBC on the digital channels
- Initiate in developing and updating CBC’s website to make it more attractive and comprehensive for the public;
- Produce valuable and engaging content for the company website and blog that attracts and coverts target audiences;
- Drafting advertising article and send to management team for approval prior to post in website; and
- Regularly monitor and report user view and log in to CBC webpage.
- Media Management
- Lead in developing media strategies in promoting CBC to the public;
- Expand and develop marketing platform including social media for CBC awareness raising not limited Facebook, LinkedIn etc.;
- Coordinate with other media agencies such as TV, Radio and Newspaper for advertising purpose;
- Provide in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings.
- Develop the Press Release and propose the responses to the Media questions
- Other Duties
- Assist CBC leadership team with other tasks as required;
- Take initiative in doing other task appropriately; and
- Other duties as assign by supervisor or line manager.
- EDUCATION AND WORK EXPERIENCE:
- Holds a Bachelor Degree of Marketing or Banking and Finance or related degree with at least two-year relevant work experience;
- Basic knowledge of bank, microfinance and leasing sector;
- Digital marketing skills and experience with relevant software applications
- Media Management and Press Release Development experience
- SPECIFIC KNOWLEDGE & SKILLS:
- Formal presentation skills;
- Strategic and critical thinking skills;
- Creativity;
- Team leadership;
- An out-of-the-box thinker, highly adaptable to a dynamic environment;
- Good oral and written communication skills in English and the ability to interact effectively and collaboratively both internally and externally;
- Demonstrate the ability to take the initiative and pay close attention to detail;
- Honesty, reliability, and a commitment to strict confidentiality;
- Is self-motivated, committed to self-improvement and a team player.
Digital Marketing Specialist
Position Summary Expectations - Duties, Responsibilities
REPORTS TO: Marketing Manager
POSITION SUMMARY:
Digital Marketing Specialist is mainly responsible for managing and monitoring the social media platforms of CBC to make sure that the brand and products/services reach the target customers that build stronger relationships with our audiences.
- Digital Marketing
- Planning, executing and tracking digital marketing campaigns (email campaigns, Search Engine Marketing (SEM), paid digital media, etc.)
- Oversee social media strategies
- Maintain CBC in the top of SEO/SEM
- Developing creative engaging contents that is consistent with brand guidelines for implementing in social media and website. Keeping up to date and informed about all aspects of the company
- Write, design and optimize contents of the social media: Facebook, Website, YouTube, LinkedIn and other platforms with a schedule of activity to expand our social media audience base
- Provide ongoing campaign and reports including ROI analysis
- Attain key indicators such as reducing website bounce rate, increasing dwell time improving conversion
- Review technologies keep company the forefront development digital marketing
- Initiate new tools for better managing social media effectively
- Track and analyze company website traffic flow and provide regular internal reports
- Monitor, report and analyze results to improve performance (media reports, SEM and contest/email campaign analytics, and making recommendations)
- Other Marketing Tasks
- Coordinate all CBC’s events
- Work with suppliers on marketing materials’ production to make sure it follows brand guideline
- Manage marketing stocks
- Communication
- Work closely with other related departments to support products/services communication plan
- Ensure good communication both internally and externally
- Other Duties
- Assist CBC management with other tasks as required
- Take initiative in doing other tasks appropriately
- EDUCATION AND WORK EXPERIENCE:
- Holds a Bachelor Degree of in Marketing, Banking and Finance or related degree with at least two-year relevant work experience in digital marketing
- Good knowledge of social media development, marketing, and event management
- Junior or intermediate level of digital marketing professional
- SPECIFIC KNOWLEDGE & SKILLS:
- An out-of-the-box thinker, highly adaptable to a dynamic environment
- Strong oral and written communication skill in English and Khmer, and the ability to interact effectively and collaboratively both internally and externally
- Honesty, reliability, and a commitment to strict confidentiality
- Is self-motivated and committed to self-improvement
- Excellent knowledge of MS Office suite, Adobe Photoshop, or Adobe Illustrators
Research and Insights Manager
Position Summary Expectations - Duties, Responsibilities
REPORTS TO: Head of R&D
POSITION SUMMARY:
The Research and Insights Manager will play an important role in the R&D team of CBC to initiate and advance policy, product and industry centric research initiatives on credit risk management and business decision analytics. In this role, the successful candidate will work closely with data and product teams within CBC as well as key stakeholders from the industry and development partners. S/he will manage quantitative as well as qualitative research works to generate insights, evidence and value to inform product planning, strengthen financial industry advocacy knowledge base and support policy-relevant initiatives.
- Policy Impact Research
- Design and manage data-driven quantitative and qualitative research projects that assess the impact of financial sector policy, economic landscape and industry initiatives.
- Maintain close consultation networks with financial institutions, government agencies, industry associations and development partners to prioritise emerging relevant financial sector policy impact issues.
- Carry out data analysis, develop and apply appropriate economic/econometric modelling and impact analysis techniques, and develop evidence-based policy relevant recommendations.
- Ensure internal and external validation of the research techniques and results.
- Research Product Development
- Produce data-driven insights to develop commercial research outputs to support the process of product portfolio development and enhancement
- Design and conduct market surveys using innovative techniques to systematically identity evolving needs of existing and potential clients of CBC
- Conduct data studies using internal data to provide key insights and identify opportunities to enhance / develop analytics products that can address customer paint point
- Support Product and Data teams to develop and test predictive analytical models
- Thought Leadership
- Develop Thought Leadership content through the design and execution of high quality research relevant to evolving trends in financial, data analytics and financial technology domains, particularly, in Cambodia and Southeast Asia.
- Research and Data Partnerships
- Support Head of R&D in developing and managing strategic collaboration with industry associations, government agencies, financial institutions, development partners and relevant businesses in expanding data sources of CBC and driving research initiatives.
- Other Duties
- Collaborate with Product and Marketing teams to plan and organise knowledge sharing and industry stakeholder events
- Support the management team with other tasks that may emerge from time to time
- EDUCATION AND WORK EXPERIENCE:
- Master’s degree in Financial Economics, Economics, Econometrics, Economic Policy or Information Science.
- Candidates with Master’s degree in Finance, Business, Social Sciences or other related fields with proven skills in quantitative analysis on economic and financial issues are also encouraged to apply.
- Coursework on Econometrics or Mathematical Economics will be a strong plus.
- At least 2-3 years’ experience in economic or policy research, management consulting and/or financial markets
- (Note: Candidates not meeting years of work experience requirements with experience in relevant research and analytical works are also encouraged to apply)
- Understanding of economic environment and financial sector landscape in Cambodia
- SPECIFIC KNOWLEDGE & SKILLS:
- Self-starter, capable of working independently, proactively and operating effectively in ambiguity
- Accuracy and attention to details
- Strong work ethics and eagerness to learn in a constantly evolving and fast-paced environment
- Ability to work in matrix project structures in cross-functional teams
- Ability to work on multiple projects with tight deadlines with strong project management skills
- Excellent skills in written and spoken English and Khmer
- Ability to develop professional presentations, summaries and reports in data-driven storytelling style that appeals to C-level executives
- Knowledge of statistical and other programming languages will be an added advantage
- Alignment with CBC’s mission and vision
- Positive attitude, innovative and entrepreneurial
- Excellent teamwork and communication skills
Product Executive
Position Summary Expectations - Duties, Responsibilities
REPORTS TO: Product Manager
POSITION SUMMARY:
The Product Executive will be an integral part of the Research and Development Team to implement the Product Roadmap of CBC that aims to meet the decision-making needs of businesses in Cambodia through credit risk information and data analytics solutions. S/he will closely work with the Product Manager and the Head of Research and Development in identifying product development/enhancement opportunities and effectively development and launching the product in line with the Product Roadmap of CBC.
- Market Analysis
- Conduct market analysis to identify market segments with new opportunities based on data insights and market research / surveys
- Monitor the market for keeping track of collaborative and alternative offerings in the market
- Product Development
- Conduct research, consultation and analysis to support the Product Manager in developing product ideas and proposals that are driven by identified customer pain points and market needs
- Research, consult, design and test new products and their specifications
- Coordinate product development and management engagements with other business units
- Product Roll out
- Prepare product documentation and collaborate with marketing team to launch new products
- Develop product briefing and usage materials, documents and trainings to business units
- Product Monitoring
- Collaborate with business units to receive feedback on existing products and support Product Manager in enhancing or adapting the products
- Communication
- Maintain regular and effective communication with internal departments to ensure effective cross-departmental collaboration
- Other Duties
- Other duties as assigned by supervisor
- Take initiative in doing other tasks appropriately
- EDUCATION AND WORK EXPERIENCE:
- Holds a Bachelor’s degree in Information Economics, Business Administration, Accounting, Banking, Finance, Economics, Information Management or related degree
- Coursework on Statistics will be a strong plus
- Knowledge of banking, microfinance, leasing and fintech landscape is highly preferable
- SPECIFIC KNOWLEDGE & SKILLS:
- Accuracy and attention to details
- Ability to adapt and eagerness to learn in a constantly evolving and fast paced environment
- Honesty, reliability, and a commitment to strict confidentiality
- Familiarity with online and offline research techniques
- 1-2 years experience in research, consulting or financial sector is preferable
- Ability to work effectively in a team environment
- Excellent communication skills in Khmer and English
- Excellent knowledge of MS Office Suite (Word, Excel and Powerpoint)
Data Management Officer
Position Summary Expectations - Duties, Responsibilities
REPORTS TO: Senior Data Management Officer
DIRECT REPORTS: N/A
POSITION SUMMARY:
The Data Management Officer is working to ensure data quality, consistency and completeness. He/she assists in developing rules and validation in data fields to comply with business requirement, developing new tool or application for monitoring data upload from members, compare data with CMA, NBC and members. He/she is a support person to operation team for data manipulation and extraction.
- Data Integrity
- Assists in finding more validation rules regarding to data quality and accuracy to prevent more issues occurred from data submission by Members.
- Implement quarterly Data Verification with member, CMA and/or NBC data.
- Support operation and/or business team in any data extraction request.
- Keep updating Help Desk Tool
- Maintain and update Monthly/Quarterly issue automate sending to members.
- Join testing system enhancement as required.
- Data manipulation
- Carefully check and perform data correction as requested.
- Perform batch merge entities
- Develop procedure to run bulk data fix and ensure the process of manipulation is accurate.
- Document and Report preparation
- Assist in developing document Process and Procedure Document in data manipulation and data quality check.
- Prepare monthly log data change.
- Generate and check monthly/quarterly NBC report.
- Any other tasks assigned by the supervisor.
- EDUCATION AND WORK EXPERIENCE:
- Bachelor degree preferable in Computer science or IT
- Experience in data quality checking and data manipulation
- Experience in application development is advantage
- SPECIFIC KNOWLEDGE & SKILLS:
- Knowledge of Programming Language
- Excellent skill of SQL and some sort of programming skill is preferable
- Verbal and written communication skills
- Be able to work well as team
- Be honest and hard working
Senior Customer Support Officer
Position Summary Expectations - Duties, Responsibilities
REPORTS TO: Customer Support Manager
POSITION SUMMARY:
The job holder is responsible for day to day support CBC Members with providing effective Customer Service, monitor on the accuracy of enquiry & data upload, monitor/assist team to complete pending case/complaint from member and assist Customer Support Manager to perform his/her task, as required.
- Planning
- Develop your own plan for day to day tasks
- Assist Manager to Design Process Flow or Activity Plan
- Implementation
- Handle and resolve the customer inquiries and complaints
- Identity issue, provide appropriate responses and accurate information to the members
- Handle all incoming and outgoing correspondent emails/phones to/from members
- Ensure all inquiries, comments and complaints, and action taken are logged
- Take action and follow up on monthly issue such as HIT Rate, Late upload, No Enquiry Outdated Account, Duplicated Account etc.
- Communicate and follow up CBC members for any updating information/Process
- Process customer requests/orders/changes/returns according to procedures and/ or guidelines
- Set up new member ID, manage and maintain change user request
- Work closely with others to solve the problem
- Maximize the member’s understanding of CRS system by providing training and member’s engagement
- Monitor or assist team to completed pending daily case or complaint
- Monthly monitor on accuracy of Enquiry on Credit Report and Data Upload
- Enhance/innovate on the current weekly, monthly, monthly and yearly report for Customer Support
- Develop forms, guideline or procedure for Customer Support
- Reporting
- Daily Tracking Report
- Summary all new questions receiving from members and submit to Supervisor/manager
- EDUCATION AND WORK EXPERIENCE:
- Degree or relevant professional qualifications in Business, Finance or Management, or with relevant working experience in this area.
- At least 2 years experiences in financial institutions.
- SPECIFIC KNOWLEDGE & SKILLS:
- Demonstrates the ability to be proactive & take the initiative to pay attention to detail
- Good oral and written communication skills in English
- Ability to interact effectively and collaboratively both internally and externally.
- Strong interpersonal skill, self-motivated, and be a team player.
- Honesty, reliability, and a commitment to strict confidentiality.
- Excellent knowledge of Ms. Office
Customer Support Officer
Position Summary Expectations - Duties, Responsibilities
Category: Operations
Job Description
The job holder is represented as the first line contact for both internal and external customer of Credit Bureau Cambodia (CBC) by providing an effective customer service to improve the customer satisfaction and experiences with CBC products and services.
- Handle and resolve the customer inquiries and complaints
- Identify issue and provide accuracy information to members
- Handle all incoming and outgoing correspondents’ emails/phones to/from members
- Ensure all inquiries, comments, complaints, and action taken are logged
- Take action and follow up the members on data upload issues, outdated account, duplicated account, late upload or no enquiry etc. for Consumer Commercial Bureau.
- Process customer requests/orders/changes/returns according to procedures and/or guidelines
- Identify the system issues of Bureau Stream and work with related unit/department to fulfill the gap
- Manage and maintain the pending of request
- Assist in development forms, guidelines or procedures for Customer Support Unit
- Conduct the refresher training to existing CBC members
- Weekly tracking on the unsolved issues
- Monthly report of the issue handling
- EDUCATION AND WORK EXPERIENCE:
- Degree or relevant professional qualifications in Business, Finance or Management;
- At least 1 year experiences with financial institutions;
- Demonstrates the ability to be proactive & take the initiative to pay attention to detail
- Good oral and written communication skills in English
- Ability to interact effectively and collaboratively both internally and externally;
- Strong interpersonal skill, self-motivated, and be a team player;
- Honesty, reliability, and a commitment to strict confidentiality;
- Ability to work under pressure with deadline;
- Excellent knowledge of Ms. Office;
