Asst. Learning & Development Manager
Position Circumstances
- Career Category: Assistant, Service & Hospitality, Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
DEPARTMENT: Human Resources
REPORTING TO: Human Resources Manager
Role Purpose
Provide proactive, hands‑on support to the HR Manager by designing and delivering team engagement activities, managing HR administration (payroll coordination, visas, HRIS and records), coordinating full‑cycle recruitment and structured internship placements, and co‑facilitating practical training and train‑the‑trainer sessions to ensure skills transfer, compliance, and a people‑centred workplace. In parallel, lead island HR strategy and governance, oversee daily people operations, and run a results‑driven L&D agenda that builds frontline capability, supervisory leadership, and sustainability‑centred behaviours.
Duties & Responsibilities:
- HR Operations & Administration
- Assist the HR Manager with daily HR strategy execution, project delivery, and decision-making support.
- Ensure statutory compliance with Cambodian labour law, social security, taxation and work permits; prepare for audits and inspections.
- Support end-to-end HR operations: recruitment, contracts, onboarding, probation reviews, payroll liaison, performance management, leave, attendance, and personnel records.
- Maintain accurate audit‑ready personnel files and HR records across Keka HR, BambooHR, shared drives and hard‑copy files; prepare monthly HR metrics and reports.
- Support payroll coordination, visa/work permit processing, passport expiry tracking and HR Keka profile updates.
- Administer recruitment coordination, applicant tracking, interview scheduling, reference checks, offer letters and probation paperwork.
- Support Staff Shop operations: rostering, basic purchasing, support, attendant training, inventory checks, staff credit, and submission of reports.
- Prepare regular HR reports such as payroll reports, employment contracts, recruitment, leave, attendance, learning reports, and other required reports.
- Employee Relations
- Assist or lead investigations and complex employee relations cases; coach line staff/supervisors, conduct investigations, disciplinary, and grievance processes, and document case resolution.
- Ensure disciplinary and grievance procedures follow best practice and are fully documented.
- Maintain complete and confidential HR case files.
- Recruitment
- Manage full recruitment lifecycle: role design, sourcing, selection, offers and onboarding logistics adapted to island operations and budgeted headcount.
- Build and maintain relationships with employment agencies, universities, schools, recruitment companies, NGO’s, and hospitality schools.
- Design and run a structured internship programme: sourcing partners, placement plans, mentorship, competency milestones, evaluation and conversion recommendations.
- Deliver island‑specific induction and role buddy systems to accelerate seasonal and permanent hires; run formal new‑hire orientations and HR Essentials induction.
- Learning and development
- Maintain training calendar and manage relationships with external language and training vendors.
- Design, deliver and measure a multi‑year L&D strategy focused on induction, service excellence, safety, sustainability and bilingual capability.
- Develop bilingual, icon‑based job aids, facilitator guides, micro‑learning, video demos and multi‑media training tools.
- Coordinate training logistics, maintain inventory of training supplies, and prepare training venues and AV.
- Maintain a database of learning records, record training attendance and outcomes in the L&D databases; issue certificates and keep audit‑ready training records.
- Lead train‑the‑trainer cohorts and coach supervisors to embed on‑the‑job coaching and regular competency audits.
- Engagement, well-being and culture
- Support the HR Manager to plan, budget and deliver team engagement activities, wellbeing initiatives, cultural celebrations and recognition programmes (e.g., Song Saa Superstars, Heroes awards, long‑service).
- Support wellbeing and recognition programmes; coordinate events and recognition activities
- Create and maintain staff activity calendars and capture highlights for internal communications.
- Lead practical, low‑resource staff events and learning activations on‑island; coordinate logistics, budgets and post‑event feedback.
- Design recognition moments and simple rituals that reinforce Song Saa’s values and sustainability commitments.
- Safety, compliance and external liaison
- Integrate Sustainability and Marine Protection into training, SOPs and daily briefings;
- Support HSE training and emergency preparedness, liaise with Security Manager, Resort Doctor and external partners as required.
- Translate SOPs into simple visual tools for supervisors and frontline teams and support departmental compliance audits.
- Budgeting, vendors and reporting
- Manage HR and L&D budgets; select and oversee external trainers, language partners and HR service providers.
- Provide regular HR and learning reports to HR Manager with actionable recommendations.
- Grooming
- Ensure that you set the example for all other Song Saa family members to follow with regards to grooming and Song Saa Style.
- Monitor the grooming standards of your staff members and follow up appropriately to ensure that these standards are up held
- Attitude and Behaviour
- Follow all Song Saa rules and regulations as it is difficult to maintain discipline in your department if you do not follow these 100%.
- Take responsibility for your actions and show you are accountable.
- If standards are not maintained follow up appropriately in order that your family members know that misbehavior is not acceptable.
- Be honest with regards to the information that you give and do not distort (change) information that you share with others.
- Show a positive attitude at all times whilst on duty and be ready to support any staff members that needs assistance.
- Show your superiors that you want to improve and get better – ask for help and training if you have difficulties.
- Create a supportive and respectful environment within your department and lead by example so that your team members have a role model.
- General
- To maintain good contact with Local Authority (Chief Atoll, Police, Medical facilities).
- To project a smart image at all times by complying fully with the grooming and dress regulations and by maintaining the highest level of personal hygiene. Also to ensure all team members comply with the standards.
- Develop and maintain positive working relationships with HR department and other staff; support HR team to reach common goals; listen and respond appropriately to the concerns of other staff.
- To project a professional manner for those visiting clinics.
- Maintain high confidentiality level of all information coming through HR office official or non-official and keeping all the information within the professional boundaries of HR team.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Listen to employee complaints, feedback or suggestions. Information gathered to be communicated and reported to HR Manager or any HR management in the absence of HR Manager for review and so that appropriate action will be handled accordingly.
- Regularly communicates and maintains good relations with HR team and other department at all times.
- Answer telephones using appropriate etiquette.
Spa Supervisor
Position Circumstances
- Career Category: Service & Hospitality
- Schedule:Full-time
- Salary: Negotiable
LOCATION: Song Saa Private Island
REPORTS TO: Associate Director of Wellbeing & Spiritual Care
Duties & Responsibilities:
- Provides professional treatments for any guest including but not limited to massage, facial treatments and body treatments and recommends further treatments to guest who address their concerns and preferences.
- Operate the Spa software system for spa reservations and all other Spa software functions
- Be knowledgeable of the Spa Menu and be able to describe spa treatments enthusiastically to guests and answer pertinent questions, to determine their needs and preferences.
- Up sell treatments and services without being trying to "hard sell".
- Handle and resolve guest complaints and notify spa management immediately
- Acts as role model for the resort's code of conduct and grooming & hygiene standards.
- Maintains a clean and orderly work area and promotes a safe working environment Performs any additional duties as assigned.
- Provide information to guests about the services offered in the Spa as well as the hotel.
- Produce all Spa reports as required by management.
- Process all charges in Spa Software program and ensure guests are billed accurately in Opera.
- Provide assistance to guests with the retail merchandise when necessary.
Expected Profile of Candidates
Languages:
- English - Good
Work History:
- Relevant experience in Spa for 1 to 2 years
Skills & Knowledge:
General & Technical Skills
- Possesses excellent English, math and psychometric abilities.
- Technical education in physiotherapy is preferred or a registered massage or holistic therapist.
Soft Skills
- Possesses aptitude and upward mobility.
- Willing to provide treatments for male and female guests.
Guest Experience Supervisor
Position Circumstances
- Career Category: Service & Hospitality, Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
Location: Koh Rong
DEPARTMENT: Guest Experience
REPORTING TO: Guest Experience Director
RESPONSIBILITY: GUEST IMPACT
Duties & Responsibilities:
- KEY DUTIES / RESPONSIBILITIES
- Be an accessible representative for guests, directing all guest comments and feedback to relevant departments
- Create a personal and mature service to guests, pairing them with suitable activities for their particular demographic
- Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay
- Coordinate duties and responsibilities of Guest Experience Ambassadors, Guides and Drivers
- Coordinate with the Transport Manager with all the guest transfer arrangements and communicate the same with the concerned team members
- Communicate with the Transport Manager on a regular basis in making sure that the arrival and departure guest transfer are ready 15 minutes prior to the boat departure from the hotel
- General:
- To attend training and meetings as and when required.
- Maintain full confidentiality over the resorts and HR issues
- Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to personal grooming and uniform presentation.
- Take the responsibilities assigned to your position in case of fire drill, evacuation, in accordance with the Resort Emergency Response Policy
- Actively promote the services and facilities of Per Aquum to guests and other stakeholders of the Resort.
- Complying with Resort Safety & Environment policies, initiatives and legislation.
- Converses with guests to obtain feedback and suggestions for improvement
- Abiding by all Work Place Health, Safety and Hygiene regulations at all times.
- Abiding by the guidelines set out in the Employee Handbook.
- Administration:
- Assist with providing accurate stock take figures when required.
- Inform GEM of any incident in the guest room including damages, unauthorized persons, complaints and also guest feedback.
- Comply with the Resorts accident prevention and safety procedures.
- Handle guest queries in a timely and efficient manner and provide any information sought by the guest within your level of authority
- Resolve guest issues to the guest’s satisfaction within your level of authority.
- Keeps track of the attendance on a monthly basis to control punctuality, absenteeism, overtime and casual labour, in order to make sure staff members have recorded their IN and OUT duty time
- Responsible to maintain the guest history and preferences for the future references to anticipate the guest needs
- To ensure all keys logs are maintained and updated at all times.
- Team Development:
- Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to acquire new skills or knowledge in order to improve your personal performance, and ultimately the guest service.
- Maintain a high level of team spirit by developing excellent relationships with the team and colleagues from other departments, and support them in the pursuit of departmental and resort goals.
- Always have a positive attitude and take initiative to resolve issues.
- Conduct self in a professional manner at all times. Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
- Assists in updating and implementation of all SOP(s)
- Conduct regular briefings and meetings with staff members to share information
- Maintaining shift checklists and associated procedures
- Finance:
- Run operations in a cost effective manner by avoiding unnecessary waste
- Determines the minimum and maximum par stock
- Compiles records and statistics as required
- Monitors costs and expenditures closely to adhere to forecasted budget, and reports to the GEM, as requested
- Verifies credit list and ascertains the billing is done accurately and payment is settled upon departure of guests in accordance with the resorts policy
- Communication & Team Recognition
- Inform GEM of any incident in the guest room including damages, unauthorized persons, complaints and also guest feedback.
- Resolve guest issues to the guest’s satisfaction within your level of authority.
- Training & Development
- Attend training programs as designated by the resort.
- Effectively train and guide your team in all aspects of guest areas.
- Provides regular feedback to staff members on their performance.
- Empowering and training associates to provide better customer service
Purchasing Officer
Position Circumstances
- Career Category: Accounting, Banking / Finance
- Schedule:Full-time
- Salary: Negotiable
LOCATION: Song Saa Private Island
Duties & Responsibilities:
- Review all Purchase Requests from all departments daily. Notes discrepancies in quantity and brand orders.
- If Purchase Request in not in order, check with originating department and resolve the question in time so as not to delay order that could affect delivery of product to the guests.
- Invite quotations from suppliers related
- Compare quotations from all respondents and recommend the supplier that suits the needs of the resort
- Initialize Purchase Order indicating all the details of the order
- Prepare reports that inform all the end users of the status of the purchase orders
- Follow up orders and arrange the safe delivery of the items in the hotel
- Inform the receiving staff or storekeeper of the expected deliveries
- Conduct market surveys
- Ensure that all host of the department are properly trained and are kept informed of all resort developments
- Attend to other duties that may be assigned by the Senior Accountant and the Assistant Financial Controller from time to time
Expected Profile of Candidates
Languages:
- English is required
Qualifications:
- Bachelor's Degree in Finance or related field
Work History:
- Experience for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Hotel background is a necessity
- Computer skills, Word, E-mail, strong excel skills
- Experience with accounting software such as Quick Books would be beneficial
Food & Beverage Attendant
Position Circumstances
- Career Category: Service & Hospitality, Hotel/Restaurant
- Schedule:Full-time
- Salary: Negotiable
Location: Koh Rong
Duties & Responsibilities:
- Providing a courteous, professional, efficient and flexible service consistent with the standards of Song Saa Private Island.
- Serving food and beverages to guests in the assigned outlet ensuring that the highest standards are established and maintained.
- Ensuring guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved
- Undertaking table service and service preparation within a specified F&B outlet.
- Identifying potential problems and ask for assistance before breakdown occurs.
- Upholding the company beliefs and Brand DNA at all times to maximize guest satisfaction.
Expected Profile of Candidates
Languages:
- English - Fluent
Work History:
- Experience at a similar position in a luxury hotel/resort for 2 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Knowledge of Food and Beverage products, menus and standards of service.
- Excellent English communication skills
Soft Skills
- Able to live in a remote location and appreciation for island lifestyle.
- Highly motivated and good interpersonal skills
- Easily adapt to unpredictable events and work under pressure
- Pro-active and reliable
- Customer Focus
- Team Work
Security Supervisor
Position Circumstances
- Career Category: Security
- Schedule:Full-time
- Salary: Negotiable
LOCATION: Song Saa Private Island
OBJECTIVE
Creating and overseeing the Resort and Staff Village security and safety. Directly control and coordinate all security activities ensuring that the property’s facilities, buildings and equipment, guests and staff alike and their property are safe from malicious damage, theft, accidents, etc..
Assist the Security Manager in supervising and controlling of the day-to-day security operations and overall performance of the Security Department. To ensure adequate supervision and surveillance in accordance with all security aspects.
REPORTS TO Security Manager
REPORTING TO THIS POSITION Security Officers
Duties & Responsibilities:
- Security Operations
- Co-ordinate and manage the day-to-day operations of the Security Department.
- Establish and implement new procedures by which to achieve short and long term goals of improving security for our guests, staffs and the property.
- Prepare full and accurate reports after each shift schedule.
- Ensure all staffs are fully conversant with extensive emergency procedure involving fire, bomb threat, death, drowning, suicide, etc...
- Make confidential investigation of on staffs as requested by Security Manager, Human Resources & Training Manager or General Manager.
- Ensure at the procedure of patrolling around resort premises.
- Develop and maintain on-going instruction for staff.
- Attend to guest's complaint or problem immediately and taking proper, prompt and corrective action.
- Ensure that all guards are at their designated posts performing their assigned duties.
- Attend daily pre-shift briefing to the Security Officers.
- Make regular checks to ensure that emergency aids such as fire extinguisher, emergency lights are in working order.
- Monitor all activities in public areas to ensure adequate security coverage is maintained.
- Responsible for ensuring the doors, passageways, emergency doors, office fridge and stores are locked during the night.
- Be alert and to report as recording in the log book, unwanted / suspicious character or unusual occurrence such as incidents or situations that may pose danger or trouble with the resort / building, guests or staffs.
- Ensure that the Timekeeper scrutinize and control over staffs as well as unknown persons entering or leaving the Resort.
- Administer or arrange First Aid Treatment in case accidents occur on the resort premises.
- Be fully familiar with the handling of a fire alarm situation.
- Ensure all guards on duty are well groomed ( with clean shoes and uniform ).
- Be constantly alert for security or safety breach detrimental to the Resort.
- Patrol and spot check the security performance at the staff village and give the constructive feedbacks to the Security Manager and the department concerned for a prompt action.
- COORDINATION
- Attend the meeting and training when requested by the management.
- Promote the overall knowledge about the resort in general and about the resort services.
- Develop a good working knowledge of the Security Department.
- Keep updated with all current information, attend department meetings. Be aware of the daily activities and meeting which taken.
- Coordinates and works very closely with all departments in regards to criminal acts within the resort or suspicious guests.
- PERSONNEL AND STAFFING
- Ensure discipline and efficiency of staff at the Security Department.
- Ensure that all staff handles telephone in good manner, using proper telephone etiquette.
- Ensure that staffs are well behaved at all times.
- Ensure all duties and responsibilities are carried out accordingly to standards, policies and procedures.
- Ensure that staffs provide prompt and courteous service at all guests.
- Regularly checks the appearance, grooming and uniform of staff and makes recommendations rectify and correct such appearance on all staffs. He also makes appropriate suggestions to improve staff training.
- TRAINING
- Rectify all mistakes and ensure that they do not recur.
- Attend all training when requested by the management.
- Be fully trained in Emergency Procedures and to assist in the carrying out of Drills.
- MISCELLANEOUS AND GENERAL
- Comply with the policies and procedures of the Resort.
- Be familiar with the resort's standards operating policies in order to provide and effective service to all guests according to established procedures.
- Ensure enough staff on duty during peak hours.
- Maintain the cleanliness and neatness the Security Department. Utilize the free time cleaning and tidying work area.
- Ensure that all operational supplies are available and requisite such supplies whenever necessary.
- Know all safety and emergency procedures and how to act upon them, being aware of the accident.
- Carry out any job-related duties assigned by Security Manager, Human Resources & Training Manager and General Manager.
- Liaison with Sections and Departments regarding charges in operational and policies.
