Retail Deposit and Financial Services Manager (2 Positions)
Position Circumstances
- Career Category: Exec. / Management, Business Administration, Banking / Finance
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Responsible for the deposit and ATM Card functions of LOLC with particular to deposit mobilization and financial services to ensure the long term growth.
- Manage relationship supervisor and ensuring teams enable to work smoothly and effectively and achieving plan.
- Understand customer and market dynamics and requirements necessary to initiates development of action plans to penetrate new markets.
- Initiate and develop deposit and ATM Card mobilization and financial services strategies to recruit new customers and keep them retention.
- Undertake regular market visits to recruit clients for deposits and ATM Card, determine potential cross sells, obtain feedback and recommend new products-services.
- Make a plan, organize and direct the day-to-day deposit & ATM Card mobilization with discretion necessary to fulfill the LOLC’s goal.
- Work with branches to find out strategies for collecting deposit, ATM Card and financial services and monitor sale target to ensure achievement the target.
- Prepare and organize the VIP customers' profile both who using LOLC deposit product and financial services who used to contact such as: Name, address, job and telephone, etc. And to ensure at available time of a properly information is responding to customer's feedback.
- Maintain ongoing vigilance for early signs of potential loss of deposit and financial services customers.
- Provide leadership and drives relationship supervisor, motivation, staffing and coaching effectively and efficiently to ensure strong growth of deposit and financial services.
- Report the sale report vs. plan and identify the strong and weak points for developing sale strategies and make customer satisfaction daily, monthly and yearly.
- Enforce discipline necessary for efficiency, good staff morale and promotion of the LOLC’s corporate image.
- Build and strengthen relationship with corporate, SME, and individual clients to provide optimal customer experience and maximize sales opportunities.
- Develop and maintain friendly, open, reciprocal working relationships and communication channels with all staff of LOLC.
- Perform other tasks which assigned by Relationship Management Manager-Retail Banking.
Expected Profile of Candidates
Languages:
- English - Fluent
Qualifications:
- Bachelor's Degree in /MBA in Sales and Marketing, Finance and Banking or related field.
Work History:
- Experiences in mobilizing digital banking products and merchants for 3 to 5 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Knowledgeable in financial institution, law and regulations in Cambodia
Soft Skills
- Strong leadership and communication skills.
- Strong English communication both writing and speaking.
Internal Auditor (2 Positions)
Position Circumstances
- Career Category: Accounting, Banking / Finance
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Perform regular branches and head office audit.
- Prepare audit report indicating the findings and recommendations for supervisor’s review.
- Evaluate the effectiveness and efficiency of internal control system, risk impact and recommend improvement.
- Conduct compliance check to ensure internal policies and law and regulation are fully complied.
- Ensure accurate and sufficient documentation exists for supervisor review.
- Perform preliminary data analysis and provide ideas on the result of the data analysis.
- Conduct audit follow up.
- Ensure assigned tasks are completed within budgeted time for every audit.
- Perform other tasks assigned by manager.
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in accounting and related field is required.
Skills & Knowledge:
General & Technical Skills
- At least 1 year of audit experience or 2 years work MFIs/bank experience is priority.
- Knowledgeable in MS Word, MS excel and power point.
- Understanding of accounting and MFIs/Bank operation.
Soft Skills
- High level of written and oral communication skill.
- Honesty, accountability hard working and commitment.
- Ability to work independently, safeguard confidential information and great attention to detail to meet the deadline.
- Creative skill, strong problem solving and sound judgment and good decision making.
- Willing to learn new things and adapt to new working environment.
Non-Credit Product Development Officer
Position Circumstances
- Career Category: Banking / Finance, Economics, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Develop Business Requirement on new and enhance existing Non-Credit Products/Services as assigned by unit manager:
- LOLC Mobile
- Bakong
- Payroll Service
- Local Money Transfer
- Deposit Product
- Tablet Project – Deposit module
- Oher Future Products/Services
- Conduct UAT testing on those assigned new and enhance existing non-credit products/services.
- Develop/update non-credit products Policy and Operational Manual following the existing product enhancement and yearly revision plan.
- Prepare guideline and memo on the assigned new/enhance existing products/services launching.
- Assist unit manager to prepare/update training materials and provide training on the assigned new products/services launching.
- Prepare and update the assigned products/services summary features.
- Assist unit manager on marketing tasks such as update website content, prepare Leaflet, promotion materials, video training, etc.)
- Conduct desk research on competitor products/services to ensure our products/services are competitive in the market.
- Conduct field visit to collect feedbacks on products/services implementation and propose for enhancement.
- Perform other tasks assigned by Non-Credit Product Development Unit Manager.
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree in Finance and Banking, Economics, Management or related fields.
Work History:
- At least experience in digital/non-credit product development for 3 years
Skills & Knowledge:
General & Technical Skills
- Good knowledge in digital and non-credit product products/services.
- Have experience in preparing Business Requirements Documentation, prepare test case and UAT testing.
- Good computer literacy (MS. Office).
Soft Skills
- Ability to work under pressure.
- Good English communication both writing and speaking.
- Be honest, high commitment and good team work spirit.
Senior Business Intelligence Officer
Position Circumstances
- Career Category: Computer - General, Computer - Networking, Computer - Programming
- Schedule:Full-time
- Salary: Negotiable
Location: Head Office
Duties & Responsibilities:
- Design and build BI dashboards, analytical reports, and automated insights using Power BI and other BI tools.
- Support the development, enhancement, and maintenance of the bank’s data warehouse and related ETL processes (Power Query, SQL, Python).
- Collaborate with departments such as Credit, Deposit, Digital Banking, Business, and Risk to collect requirements and track key business indicators.
- Conduct advanced data analysis to identify trends, patterns, fraud anomalies, and performance issues.
- Ensure data accuracy, reliability, and consistency across BI reports and databases.
- Participate in the integration of multiple internal and external data sources into BI platforms.
- Work with IT teams and system owners to ensure smooth data flow, data security, and platform stability.
- Prepare and present insights to management to support strategic and operational decision-making.
- Support BI Manager in implementing BI strategy, process improvements, and digital transformation initiatives.
- Provide guidance and technical support to BI Officers and other business users on BI tools and data interpretation.
- Document BI processes, dashboards, data models, and technical specifications.
- Perform other tasks assigned by the BI Unit Manager.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Data Science, IT, Computer Science, Business Administration, or related field.
Work History:
- Experience in BI, data analytics, or data engineering in the banking or financial sector. for 3 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Strong understanding of banking operations (Loan, Deposit, Digital Banking, Fraud/AML concepts).
- Solid experience with BI reporting, data modeling, and performance analysis.
- Advanced Power BI skills (data modeling, DAX, visualization design).
- Proficiency in SQL and Python for data preparation, analysis, and automation.
- Experience with ETL processes using Power Query or similar tools.
- Experience working with Azure services (Azure AD, Power BI Embedded, data integration).
- Understanding of data warehousing, database management, and data governance principles.
- Ability to explain analytical insights to non-technical stakeholders.
- Microsoft Certified: Data Analyst Associate (valuable to have)
- Any other relevant BI, data analytics, or cloud certifications
Soft Skills
- Strong analytical and problem-solving skills.
- High level of attention to detail and commitment to data quality.
- Excellent communication, collaboration, and presentation skills.
- Ability to work independently and lead small technical tasks.
- Adaptable, proactive, and supportive of continuous improvement initiatives; especially self-learning passion
- Strong teamwork and knowledge-sharing mindset.
