Digital Banking Acquisition Management Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Develop and implement effective sales strategies to acquire new users, merchants, and partners, and increase the usage of digital banking services among the recruited merchants.
- Strategize to identify and onboard potential target merchants and build strong relationships with merchants to ensure a seamless acquisition process and ensuring comply with policies and procedures with clearly understand the usage of digital banking services.
- Drive revenue growth by identifying sales opportunity of acquiring and onboarding merchants with ensuring the continuous growth of the merchants.
- Undertakes regular market visits to identify and recruit potential clients, value-merchants and partners for digital products and determine potential cross sells to other products and services.
- Influence and sell concepts internally while driving streamlined decision-making process across partners. Build compelling business cases around market opportunities and partnerships.
- Build and maintain strong relationships with merchants and business owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep active transactions.
- Closed collaboration with marketing and relevant departments to develop and implement the marketing promotion and campaign on payments services and digital products to raise awareness to public and making mobile banking be on top of customer’s mind.
- Lead, direct and manage the digital banking sales team, setting the performance targets and ensuring the team is motivated and equipped to meet the goals. Provides coaching and training to drive digital banking acquisition teams to ensure strong growth of mobile banking, Merchants and partners.
- Track and analyze key metrics related to merchant acquisition and team performance.
- Direct and drives branches to identify and onboard value-merchants to achieve plan by motivating and coaching.
- Update the competitor’s activities in the market and consolidate the collected feedback from customers and reporting to manager.
- Plan and execute major national events, programs, and activities aimed at driving merchant acquisition.
- Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
- Perform other duties as assigned by Head of Digital Banking Department.
- Bachelor’s degree in marketing, Business, or a related field.
- Proven experience in a similar role, preferably in the same industry.
- Strong analytical skills and experience with customer segmentation and market research.
- Excellent communication and collaboration skills.
- Ability to develop and execute effective marketing strategies.
- Strong product development and policy development skills.
Digital Marketing Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Oversee social media strategies.
- Write content for press release, event, and news about organization.
- Write and optimize the content for the website and social networking accounts such as Facebook, YouTube, Messenger, LinkedIn, Twitter, Instagram, Google and others.
- Manage and maintain the LOLC’s website.
- Track and analyze social media traffic and provide regular internal reports.
- Fix any errors or bugs in the online content.
- Edit and post videos, and audio content to online sites.
- Create online banner adverts and oversee the pay per click (PPC) ad management.
- Develop guidelines for ongoing maintenance LOLC’s website and social media.
- Assist in graphic design.
- Perform other tasks assigned by the Unit Manager.
- BBA/MBA in Media & Communication, Marketing, Art/Design, or other related fields.
- Preferably with a minimum of 2 year-experiences in related fields.
- Skill in editing and writing content for various digital platforms.
- Knowledge in graphic design and animation design (Illustrator, Photoshop, Dream Weaver, Firework, Flash, etc) and video editing skills.
- Willing to work as a team or as an individual.
- Advance in written skills in both Khmer and English.
- Honest and excellent character with a high commitment to work under pressure.
Call Collection Unit Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Lead, manage, and motivate a team of call collection officers to achieve and exceed collection targets.
- Monitor daily collection activities to ensure productivity, call quality, and compliance.
- Develop and implement collection strategies, scripts, and workflows to improve effectiveness.
- Work with IT teams to discuss about AVAYA System requirements.
- Provide regular coaching, feedback, and training to enhance team performance and skill levels.
- Analyze collection data and prepare performance reports for senior management.
- Handle escalated customer issues and complex accounts with diplomacy and professionalism.
- Ensure compliance with all regulatory and company standards, including data privacy and fair debt practices.
- Collaborate with other departments such as legal, finance, and customer service to resolve disputes and streamline operations.
- Identify process improvement opportunities and drive efficiency initiatives.
- Consolidate the reports on the results of call collection team.
- Perform other tasks assigned by management.
- Bachelor’s Degree in Business Administration, Finance, or a related field.
- Minimum 3–5 years of experience in collections, with at least 2 years in a supervisory or managerial role.
- Strong leadership, coaching, and team management skills.
- Excellent analytical and decision-making abilities.
- Strong communication, negotiation, and conflict resolution skills.
- Proficiency in collection management systems and Microsoft Office tools.
- Solid understanding of relevant regulations and compliance requirements.
Senior Property Evaluator (2 Positions)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Conduct comprehensive evaluations of collateral including land, land titles, motor vehicles, real estate, machinery, equipment, and other movable assets.
- Perform on-site inspections to verify asset existence, assess physical condition, and collect necessary documentation.
- Conduct cadastral surveys to locate boundary features, verify deed plans and land certificates, and identify easements and wayleaves.
- Liaise with external service providers such as land management authorities and utility companies.
- Use satellite-based GPS technology to determine property boundary coordinates and key features.
- Analyze ownership documents such as land titles, vehicle registrations, and lien records to confirm legal standing.
- Apply appropriate valuation methods including cost approach, market comparison, and income approach based on the asset class.
- Prepare detailed appraisal reports for use in loan origination, restructuring, and recovery processes.
- Maintain accurate records including sketches, site maps, legal descriptions, and survey data.
- Review third-party appraisal reports to ensure accuracy, consistency, and compliance with LOLC policies and regulations.
- Ensure appraisal practices follow internal policies, regulatory guidelines, and professional standards.
- Monitor and analyze market trends affecting property and vehicle values in relevant regions.
- Conduct legal due diligence to verify the legitimacy and ownership status of all collateral.
- Collaborate with credit analysts, legal teams, recovery officers, and risk managers to evaluate collateral adequacy.
- Provide independent technical assessments before loan disbursement to confirm asset value and insurability.
- Revisit properties when necessary for follow-up assessments or clarifications.
- Support and mentor junior officers and appraisers to uphold quality standards.
- Perform additional duties as assigned by Head of Credit Department/SME Unit Manager.
- Bachelor’s degree in real estate, Finance, Engineering, Business Administration, or a related field.
- State Appraiser License and/or Vehicle Appraiser Certification, if applicable.
- Minimum 3–5 years of experience in asset valuation, with hands-on experience appraising land, vehicles, and real estate.
- Strong understanding of legal aspects of land and vehicle ownership, title verification, and encumbrance analysis.
- Proficiency in valuation software and tools; familiarity with databases for vehicle and land title verification.
- Excellent report writing, analytical, and presentation skills.
- Ability to manage multiple complex assignments under tight deadlines.
Sustainability Management Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Provide financial education awareness training to clients and villagers who located in LOLC operation areas.
- Provide training and refresher training on SPM/ESG (including social objective, vision, mission, and core value), exclusion list, code of conduct, do&don’t activities, E&S awareness/assessment, and credit discipline (A4 Metacard).
- Propose budget and submit financial education awareness training proposal for approval.
- Coordinate and support to the branch staff to implement related to social and environmental policy.
- Support and deliver other ESG activities such as financial education awareness activities, social events, and social campaigns.
- Design the financial education awareness training activities and other materials to support the project.
- Doing the training report and other requested reports/information relevant to ESG from all departments and related partners.
- Perform other tasks assigned by Head of Sustainability Management Department.
- Degree in management, finance, banking or related fields.
- Minimum 01 year-experiences related to social performance with financial institution.
- Understand about the databases and MIS systems.
- Good analytical and skepticism skills.
- Good written and verbal communication in English.
Credit Quality Assurance Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office (Based in SRP Region)
- Conducting regularly checking branch implement credit quality and compliances (policy, procedure, forms, …) and performance of branches to ensure strong credit control at branch levels.
- Following up fraud prevention and detection as well as credit risk prevention strategy.
- Report of Credit Quality Assurance to Credit Quality Assurance Unit Manager.
- Assists Credit Department to prepare instruction letter/guidelines and disseminating to branches.
- Coordinates communication and reporting activities between branch and relevant department to ensure availability of data required for efficient daily operations.
- Reviews finding regularly and prepare instruction and communicate the improvement plan with branches.
- Perform other duties as assigned by Credit Quality Assurance Unit Manager.
- BA in Banking/Finance or Business Management or equivalence.
- At least 02-year experiences related to credit operation tasks.
- Good command of English language both written & spoken.
- Sound understanding of computer programs.
- Strong attention to detail with monitoring and evaluation skills.
- Honest and hardworking.
- High ability to work with minimum supervision.
មន្រ្តីសេវាព័ត៌មានតាមទូរសព្ទ (2 Positions)
Position Summary Expectations - Duties, Responsibilities
ទីតាំង ការិយាល័យកណ្តាល
- ទទួលទូរសព្ទ និងឆ្លើយតបនូវរាល់សំនួររបស់អតិថិជន និងសាធារណៈជន ទាក់ទងនឹងផលិតផល និងសេវាកម្ម
- ទទួលស្វាគមន៍ និងមានទំនាក់ទំនងល្អជាមួយអតិថិជន ថ្នាក់គ្រប់គ្រង និងបុគ្គលិកទាំងអស់។
- ទទួលនូវរាល់ការត្អូញត្អែរ និងបណ្តឹងតវ៉ា តាមរយៈទូរសព្ទ ឬផ្ទាល់មាត់ ឬអ៊ីម៉ែល
- កត់ត្រា-បញ្ញូលទិន្នន័យនៃព័ត៌មានពីការត្អូញត្អែរ (Complaints) របស់សារធារណជន អិតិថិជន បុគ្គលិកចូលក្នុងប្រព័ន្ធ (E-complaint) ហើយរាយការណ៍ជូនថ្នាក់គ្រប់គ្រងផ្ទាល់ និងសមត្ថកិច្ចពាក់ព័ន្ធឲ្យបានទាន់ពេលវេលា និង follow up ជានិច្ច ដើម្បីប្រាកដថារាល់បណ្តឹងតវ៉ាត្រូវបានដោះស្រាយ
- ធ្វើការងារផ្សេងៗទៀតដែលចាត់ចែងតាំងដោយអ្នកគ្រប់គ្រង។
- មានបទពិសោធន៍យ៉ាងតិច១ឆ្នាំជាមន្រ្តីសេវាអតិថិជនជាមួយគ្រឹះស្ថានមីក្រូហិរញ្ញវត្ថុ ឬធនាគារ។
- បេក្ខជនត្រូវបានលើកទឹកចិត្តឲ្យដាក់ពាក្យ។
- មានជំនាញល្អក្នុងការទំនាក់ទំនង និងជាអ្នកផ្តល់យោបល់ (ស្ទាត់ជំនាញក្នុងការនិយាយ និងសរសេរជាភាសាខ្មែរ អាចនិយាយ និងសរសេរជាភាសាអង់គ្លេសកាន់តែប្រសើរ)។
- យ៉ាងហោចណាស់កំពុងសិក្សាថ្នាក់បរិញ្ញាបត្រឆ្នាំទី៤ លើជំនាញដែលពាក់ព័ន្ធ។
- មានជំនាញក្នុងការដោះស្រាយបញ្ហា។
- ខិតខំប្រឹងប្រែងធ្វើការ និងអាចធ្វើការតាមវេនដែលតម្រូវឱ្យ។
