Senior Market Research & Data Officer
Location: CTB Office in Phnom Penh validation, or participation in performance review workshops.
Department: Oversea Marketing and Promotion
Supervisor: Head of Oversea Marketing and Promotion Department
Position Summary:
The Market Research & Data Officer plays a critical role in supporting CTB’s evidence-based marketing and promotion. Responsibilities include conducting in-depth research on global tourism trends and market behavior, collecting and analyzing data from various international and local sources, and generating reports and insights to guide marketing strategy. The officer will also monitor the impact of campaigns through key performance indicators (KPIs), and collaborate with the team to refine promotional efforts.
While the staff is expected to carry out most responsibilities independently, training and guidance will be provided where needed.
- Conduct research on global travel trends, source markets, and consumer behavior
- Collect and manage international tourism data (arrivals, demographics,…)
- Analyze data to generate insights for campaign targeting
- Track and evaluate marketing campaign performance using KPIs and
- digital analytics
- Produce regular reports and dashboards to inform internal decision-making
- Support the planning of overseas promotions by providing data-based rationale
- Maintain a structured tourism statistics database and ensure accuracy
- Coordinate with other departments for data-driven storytelling and content creation
- Assist in developing annual reports and performance review documents
- Stay up-to-date on best practices in tourism research and market intelligence
- Support to develop and implement related SOPs, guidelines, manuals, and checklists to standardize tasks and workflows—both internally and with partners—to ensure smoother, more predictable operations
- Perform any other tasks as assigned by the supervisor.
- Degree in Economics, Public Policy, Mathematics, or a related field
- Experience in tourism market research, data analysis, or consulting is an advantage
- Minimum of 5 years of relevant experience for Senior Officer level, and at least 3 years for Officer level
- Strong analytical and critical thinking skills
- Proficiency in Excel and PowerPoint/Canva, data visualization tools
- Good communication skills in Khmer and English (additional foreign language skills are a plus
Senior Partnership & B2B Officer
Location: CTB Office in Phnom Penh, Frequent travel may be required for trade negotiations, partner meetings, tourism fairs, and familiarization (FAM) trip coordination—both domestically and internationally.
Department: Oversea Marketing and Promotion
Supervisor: Head of Oversea Marketing and Promotion Department
Position Summary:
The Partnership & B2B Officer is responsible for building and managing relationships with tourism partners such as airlines, OTAs, DMCs, tour operators, travel agencies, hotels and others. The officer will coordinate collaborative campaigns, FAM trips, and international trade shows, support negotiations, and maintain a strong partner database. The role contributes to expanding Cambodia’s reach in key international markets through effective public-private collaboration.
While the staff is expected to carry out most responsibilities independently, training and guidance will be provided where needed.
- Coordinate joint promotional activities with airlines, OTAs, and media
- Support development and execution of co-branded tourism campaigns
- Organize and facilitate familiarization (FAM) trips for partners
- Represent CTB at international travel fairs and tourism forums
- Negotiate and draft MoUs or agreements with partners
- Maintain and regularly update a B2B partner database
- Monitor the performance of partnerships and document best practices
- Provide strategic input on partnership priorities and market entry
- Liaise with government and private sector partners as needed
- Support to develop and implement related SOPs, guidelines, manuals, and checklists to standardize tasks and workflows—both internally and with partners—to ensure smoother, more predictable operations
- Perform any other tasks as assigned by the supervisor.
- Degree in Business, Marketing, Tourism or related field
- Experience in sales, business development, or working with international or private sector partners is an advantage.
- Minimum of 5 years of relevant experience for Senior Officer level and 3 years for Officer level
- Excellent interpersonal and negotiation skills
- Ability to manage multiple projects and build networks
- Proficiency communication skills in Khmer and English (additional foreign language skills are a plus);
Senior Marketing & Promotion Officer
Location: CTB Office in Phnom Penh, Frequent travel may be required for promotional campaigns, tourism fairs and exhibitions, and coordination of branding or event activities—both domestically and internationally.
Department: Oversea Marketing and Promotion
Supervisor: Head of Oversea Marketing and Promotion Department
Position Summary:
The Marketing & Promotion Officer is tasked with designing, managing, and evaluating marketing campaigns to promote Cambodia in overseas markets. This role includes supporting the creation of promotional materials, organizing participation in international exhibitions, and coordinating with creative teams to implement branding initiatives. The officer will also help evaluate campaign effectiveness and ensure consistency with CTB’s oversea marketing and promotion strategy.
While the staff is expected to carry out most responsibilities independently, training and guidance will be provided where needed.
- Plan, implement, and monitor overseas promotional campaigns
- Coordinate production of promotional content (videos, brochures, ads)
- Liaise with media, creative agencies, and production vendors
- Manage timelines and deliverables for campaign activities
- Organize CTB’s participation in international expos and tourism fairs
- Assist in managing branding guidelines
- Evaluate campaign performance and suggest improvements
- Support tourism event planning in collaboration with partners
- Coordinate with PR, digital, and content teams on messaging
- Maintain campaign archives and promotional assets
- Support to develop and implement related SOPs, guidelines, manuals, and checklists to standardize tasks and workflows—both internally and with partners—to ensure smoother, more predictable operations
- Perform any other tasks as assigned by the supervisor.
- Degree in Marketing, Communications, Tourism, or related field
- Experience in tourism market research, data analysis, or consulting is an advantage
- Minimum of 5 years of relevant experience for Senior Officer level and 3 years for Officer level
- Experience in campaign planning and promotional work is a plus
- Strong organizational and coordination skills
- Creative mindset and attention to branding.
- Good communication skills in Khmer and English (additional foreign language skills are a plus)
Senior Digital & Social Media Officer
Location: CTB Office in Phnom Penh, Occasional travel may be required to cover events, capture content, or support digital promotion during overseas missions — both domestically and internationally.
Department: Oversea Marketing and Promotion
Supervisor: Head of Oversea Marketing and Promotion Department
Position Summary:
The Digital & Social Media Officer manages CTB’s digital presence including its website and social platforms. Responsibilities include creating and scheduling content, optimizing posts for reach and engagement, running digital ad campaigns, and analyzing online performance metrics. The officer works closely with the content, creative, and research teams to ensure cohesive messaging across platforms.
While the staff is expected to carry out most responsibilities independently, training and guidance will be provided where needed.
- Manage and update CTB’s website and digital channels (Facebook, Instagram, YouTube, Tik Tok etc.)
- Create engaging content (text, images, videos) tailored to target markets
- Develop and schedule content calendars for consistent online presence
- Run and optimize paid digital advertising (e.g., Meta Ads, Google Ads, …)
- Track analytics, engagement metrics, and campaign ROI
- Report regularly on online performance and trends
- Coordinate with creative designers and content writers
- Ensure alignment of digital messaging with campaign objectives
- Respond to online inquiries or comments with professionalism
- Monitor emerging tourism and digital marketing trends
- Support to develop and implement related SOPs, guidelines, manuals,
- and checklists to standardize tasks and workflows—both internally and with partners—to ensure smoother, more predictable operations
- Perform any other tasks as assigned by the supervisor.
- Degree in Digital Marketing, Communications, or Information Technology
- Hands-on experience with social media management and advertising tools (e.g., Meta, Google Ads, …)
- Minimum of 5 years of relevant experience for Senior Officer level and 3 years for Officer level
- Skills in content creation, especially for tourism audiences
- Good analytical skills for tracking performance
- Creative, tech-savvy, and fluent in English (Khmer language and additional foreign language skills are a plus)
Senior Finance Officer
Location: CTB Office in Phnom Penh
Department: Admin and Finance
Supervisor: Head of Admin and Finance Department
Position Summary:
The Finance Officer supports budgeting, accounting, and financial reporting within CTB. This includes managing financial records, preparing reports, ensuring compliance with financial policies, and supporting audits and budget planning processes. The role plays a key part in maintaining CTB’s financial transparency and operational integrity.
While the staff is expected to carry out most responsibilities independently, training and guidance will be provided where needed.
- Prepare annual and quarterly budgets and monitor budget execution
- Handle day-to-day accounting, bookkeeping, and invoice processing
- Prepare monthly and quarterly financial reports
- Maintain accurate and up-to-date financial records and documents
- Support financial audits and ensure compliance with internal controls
- Assist with financial planning and expenditure tracking
- Collaborate with procurement and admin staff for budget allocation
- Reconcile accounts and ensure accurate reporting to management
- Support to develop and implement related SOPs, guidelines, manuals, and checklists to standardize tasks and workflows to ensure smoother, more predictable operations
- Perform any other tasks as assigned by the supervisor.
- Bachelor’s degree in Finance, Accounting, or a related field
- Minimum of 5 years of relevant experience for Senior Officer level and 3 years for Officer level
- Good understanding of financial procedures, reporting, and budgeting
- Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks or similar)
- Strong attention to detail, integrity, and accuracy in handling financial data
- Ability to prepare clear financial reports and reconcile accounts
- Excellent organizational and time management skills
- Knowledge of public sector financial systems or donor-funded projects is a plus
- Strong communication skills in Khmer; working knowledge of English is preferred
- Willingness to learn and follow CTB's financial procedures and standards
Admin Officer
Location: CTB Office in Phnom Penh
Department: Admin and Finance
Supervisor: Head of Admin and Finance Department
Position Summary:
The Administration Officer is responsible for the smooth internal operations of the CTB office. This includes document management, logistical support, HR administration, meeting organization, and inventory control. The officer ensures efficient office coordination and compliance with CTB’s administrative procedures.
While the staff is expected to carry out most responsibilities independently, training and guidance will be provided where needed.
- Serve as secretary to CTB Board meetings, including taking notes and drafting formal meeting minutes
- Organize and maintain administrative files (both digital and physical)
- Schedule and coordinate internal and external meetings
- Prepare meeting agendas and take minutes
- Support recruitment, onboarding, and HR documentation
- Handle procurement requests and office supply management
- Monitor and maintain inventory of office assets and equipment
- Coordinate logistics for workshops, missions, and events
- Ensure smooth communication across departments and stakeholders
- Perform any other tasks as assigned by the supervisor.
- Bachelor’s degree in Business Administration, Management, Public Administration, or related field
- Minimum of 5 years of relevant experience for Senior Officer level and 3 years for Officer level
- Strong organizational and coordination skills, with attention to detail
- Good interpersonal skills and a professional attitude in a team environment
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic digital tools
- Ability to handle office logistics, asset tracking, and documentation efficiently
- Experience in HR support, filing systems, or procurement is an advantage
- Strong written and verbal communication in Khmer; English proficiency is a plus
- Willingness to support various administrative functions as required
Intern
Intern (s) in Department of Oversea Marketing and Promotion
Location: CTB Office in Phnom Penh
Salary: Interns will receive a modest allowance. This role offers valuable hands-on experience and professional development opportunities within Cambodia’s tourism sector.
Department: Oversea Marketing and Promotion
Supervisor: Senior Officer in Oversea Marketing and Promotion Department
Position Summary: The intern will support strategic and research-oriented activities within the Department of Overseas Marketing and Promotion. Key responsibilities include assisting in market research and data analysis, contributing to the development of creative concepts for new initiatives, and helping draft standard operating procedures (SoPs), manuals, and guidelines for international marketing efforts. The intern will also provide support in preparing strategies for overseas tourism promotion. This role offers hands-on exposure to strategic planning and campaign development in the tourism sector.
While the staff is expected to carry out most responsibilities independently, training and guidance will be provided where needed.
- Conduct desk research and assist in collecting data on international tourism trends and market behavior
- Support data entry, analysis, and visualization for internal reports and presentations
- Contribute to brainstorming and drafting creative concepts for promotional initiatives or campaigns
- Assist in preparing or organizing documents for strategy development workshops or consultations
- Help compile content or references for overseas marketing strategies and project proposals
- Coordinate with officers to ensure documents are properly formatted, reviewed, and filed
- Attend team meetings and take notes as needed
- Support to develop and implement related SOPs, guidelines, manuals, and checklists to standardize tasks and workflows—both internally and with partners—to ensure smoother, more predictable operations
- Perform any other tasks as assigned by the supervisor.
- University student or fresh graduate in marketing, tourism, or related fields
- Eagerness to learn and contribute to a dynamic team
- Good communication and computer skills
- Interest in tourism promotion
