Chief Executive Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Collaborates with the board to define company’s strategic direction and formulate company business plan and strategy.
- Drive sales for both captive and non-captive businesses to achieve the set business plan.
- Oversees development and implementation of annual business plan and budget that support the strategic direction set by the Board; submits annual plans and budget to the Board for approval.
- Provides prompt, accurate and thorough information and presents quarterly and annual reports to the Board of Directors to keep them informed of the company’s performance.
- Develop micro-insurance products by conducting actuary study to determine premium charged to clients and benefits covered.
- Exercises overall supervision over the underwriting insurance policies and ensures that all underwriting transactions are in accordance with the policies of the Company, sound insurance practices and in accordance with the Government Insurance Regulations.
- Monitors, controls and evaluates the collections and remittance of premiums and other fees and the maintenance of accurate records of all underwriting transactions in the prescribed forms.
- Ensure proper setting up of MIS and accounting system for the company.
- Ensure that organization structure and manpower are adequate to operate the business.
- Ensure a strong set up of internal control and other support system for the company.
- Develop and revise adequate systems, controls, and strategies for effective operation management including: Operations policies, procedures, guideline and forms and other reporting and monitoring tools that are required for operation management purposes
- Monitor and evaluate the implementation of all aspects of the company including the administration of budget, human resources, and financial operation of the company towards financial viability.
- Ensure adequate monitoring of the levels of risk related to micro-insurance and ensure effectiveness and efficiency of operational risk management
- Ensure accurate recording of financial transactions, operation of management information system.
- Manages compliance with legal and regulatory requirements and directs the preparation of reports required by the law, regulators, and related parties.
- Provide leadership, direction and develop talent for the company.
- Ensure effective collaboration with key business partners for the best deployment of sales and distribution strategies.
- Serves as the Company Representative in professional, business, and community organizations to promote micro-insurance products and services, goodwill and new business.
- Performs any other duties as required by the board of directors.
- Advanced degree in Accounting, Banking/Finance, Business Management or related disciplines.
- At least five-year experience holding management position in insurance industry.
- Strong analytical and strategic thinking skill
- Proven track record of motivating and developing capable management teams.
- Good working knowledge of computer software.
- Strong written and oral communication skills in both English and Khmer.
- Excellent financial, analytical, organizational, and problem solving skills; and
- People but result oriented
Head of Business (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Prepare, consolidate, and reviews the business plan of micro-insurance;
- Be accountable for achieving defined target objectives in respect of sales, market penetration, and business growth to be align with company’s business direction, achieving the company’s sales and profitability targets.
- Includes a strong focus on bringing in new business and managing broker/agency and direct sales channels.
- Develop and maintain strong relationships with brokers, agencies, and direct sales teams to drive business growth.
- Closely monitor the actual achievement compared to business plan and provide support to sale team to achieve sale targets.
- Establish operational process to meet high business performance standards with regards to productivity and quality of service delivery and ultimately internal and external customer’s satisfaction;
- Develop, Manager, Design, build and manage multi-channel distribution including partnership distribution, agency, brokers, alternative, corporation, and retail insurance.
- Understand internal/external partner and customer needs, establishing credibility and building positive relationships.
- Lead, plan and execute business initiatives strategies, including differentiated products, services and customer segmentation to leverage sale volume;
- Act as lead client-care officer through direct contract with every client and partner
- Define and implement measurement strategies that align with client marketing and business objectives.
- Collect/ update and analyze required information relating to competitors, and clients’ feedback/ concerns using Competition Matrices, and Client’s Satisfaction Surveys on a regular basis in order to update sale and distribution strategies;
- Develop effective promotion and client retention strategy to stay competitive in the field;
- Develop and implements marketing and branding strategies;
- Institute measures to create popular awareness of the products and services;
- Continuously monitor and analyze brand, competitive, and customer trends to enhance Serendib’s brand equity and marketplace performance;
- Take lead in product development related to non-captive products/policies;
- Perform other tasks assigned by CEO.
- Advanced degree in Accounting, Banking/Finance, Business Management or related
- disciplines;
- At least five-year experience in managing sales and marketing of insurance products;
- Strong communication and initiatives;
- Good working knowledge of computer software;
- Strong written and oral communication skills in both English and Khmer;
- People but strong oriented
Senior Digital and Alternative Development Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Assist business growth of the company through both offline and digital platform
- Creative & flexible in providing technology solutions to types of partners
- Documents and other business documents processing development to assist the growth of business
- Initiate & target sale development process toward the potential customers, partners
- Keep updating the market trend, potential source of digital business and developing sale process to acquire the business
- Develop daily, weekly, and monthly management report to analysis the area of growing for both existing business and potential business
- Generate more qualified source of business, association, group of business and other targeted group of business-to-business team
- Support company monthly planning for digital role and advertisement to promote company, customers publicly through digital market strategy
- Generate daily sale leads and other potential group of business and update to business team regularly
- Conduct regularly market survey, market progress for insurance industry growth and other competitor updated
- Work closely with marketing team to promote sale activities from both internal and existing partner publicly
- Monthly management reporting and key analysist toward the company growth and expectation
- Develop monthly strategy digital planning and other social medial planning to improve sales productivity
- Assist and support business and other non-business projects upon management direction
- Graduate bachelor’s degree in business, or other related fields;
- At least 2-years’ experience in insurance companies
- Able to work under pressure deadlines.
- Good team player, interpersonal skill
- Good time management priority task.
- Experience in sales and marketing.
- Good working knowledge of computer software.
- Strong written and oral communication skills in both English and
- Problem solving skills.
IT Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
Working Conditions
- Based at the insurance company’s office with occasional travel to LOLC Cambodia if required.
- May require occasional after-hours support for critical system issues or scheduled maintenance.
- IT Support & Maintenance
- Provide first-level IT support to employees for hardware, software, and network-related issues.
- Troubleshoot and resolve IT-related issues, escalating complex problems to higher-level IT teams when necessary.
- Monitor and maintain IT infrastructure, including servers, workstations, printers, and networking devices.
- Support end-users in the use of insurance-related applications and systems.
- IT Operations & Coordination
- Plan and execute recurring IT tasks such as daily and weekly data backups, system health checks, and security updates.
- Maintain IT asset inventory, ensuring proper tracking and documentation of IT equipment.
- Coordinate with IT vendors for software and hardware support, procurement, and service agreements.
- Ensure timely renewal of IT service agreements, licenses, and support contracts.
- Assist in the review and improvement of IT policies and procedures, ensuring compliance with industry best practices in the industry.
- IT Security & Compliance
- Support the implementation and monitoring of IT security policies and controls.
- Assist in ensuring compliance with regulatory and cybersecurity requirements.
- Conduct periodic reviews of IT-related risks and recommend improvements.
- Reporting & Documentation
- Maintain records of IT support requests, resolutions, and system performance.
- Document IT procedures, configurations, and troubleshooting guides for future reference.
- Prepare periodic reports on IT activities, issues, and resolutions for management review.
- Project Support
- Assist in IT-related projects, system upgrades, and digital transformation initiatives.
- Collaborate with the IT team at LOLC Cambodia to implement IT solutions that enhance business operations.
- Qualifications & Experience
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 1-2 years of experience in IT support, system administration, or a similar role.
- Knowledge of IT infrastructure, networking, operating systems (Windows/Linux), and IT security best practices.
- Experience with backup solutions, IT asset management, and vendor coordination.
- Familiarity with IT policies, procedures, and compliance standards.
- Strong problem-solving skills with the ability to work independently and as part of a team.
- Good communication and interpersonal skills to coordinate with internal teams and external vendors.
- Ability to manage multiple tasks effectively and meet deadlines.
- Preferred Skills
- Experience working in an insurance or financial services environment.
- Basic knowledge of insurance applications and systems.
- Certifications such as ITIL, CompTIA, or Microsoft certifications are a plus.
HR and Admin Intern (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- HR task
- Assist to recruit all levels of suitable talents, enforces staff recruitment & selection policies and guidelines.
- Assist to Manage HR personnel database for staff in-out, identifying candidates, performing reference checks, issuing employment contracts and collecting documents from new joiner.
- Assist to Prepare and consolidate reports and monthly employee training record to make sure that all training activities and staff train are regular recorded and filled.
- Assist to Build the branding for the employer of choice.
- Assist to manage Employee leave and tracking fingerprint recode.
- Other tasks assigned by supervisor.
- Administration task
- Prepare travel arrangements for office staff and managers;
- Coordinate building and maintenance issues for general repair (heating and air
- conditioning, security, etc.).
- Supervise on driver duty
- Other tasks assigned by supervisor.
- BA in HRM and equivalent.
- Fresh graduate
- Communication skills (able to speak and write English); excellent team-player.
- Hard-working and able to work under pressure.
