Manager, Card Product Management
Position Summary Expectations - Duties, Responsibilities
Department/ Branch: E-Channels Banking Department
- Lead in new product/services and enhancement procedure/manual in card and e-payment-related
- Manage card and e-payment product development and enhancement projects including project planning, business requirement, UAT to procedure
- Review and provide regular updates on overall project status and tracking
- Prepare for all card business production development which is mainly comprised of card products such as debit/credit card and e-payment products.
- Coordinate with all project members and vendors in managing the project activities and timeline
- Review the necessary material and provide training/refreshments to branches and other related departments
- Liaise with regulatory and card payment companies with Visa, MasterCard, JCB, and UPI to explore the new card products and services to feed the market need to increase the non-interest income to the bank.
- Own the responsibility for all compliance related to scheme card rule, and regulatory procedure
- Other tasks assigned by management
- At least 2 years experience in Card & e-payment operation and project implementation at banks and/or MFIs.
- Good at project management, procedure writing, and operation skills
- Advanced degree: Bachelor’s degree in banking & finance.
- Good time management skills and ability to multi-task.
- Be able to communicate in the English language and have good presentation/training skills.
- Influencing and negotiation skills are a plus.
- Computer skills, Microsoft Office, Excel, and email.
- Good proficiency in MS. Office including MS. Excel and MS. PowerPoint.
- Good integrity, positive attitude, helpfulness, high commitment, competence, and motivation.
Manager, Payments
Position Summary Expectations - Duties, Responsibilities
Department/ Branch: Card Management Department
- Oversee the performance of local payment channels, including Bakong (KHQR & P2P Transfer), CIFTP, local clearing networks, and in-app bill payments.
- Streamline and optimize the transaction process flows for local payments, ensuring compliance with regulatory policies.
- Conduct market analysis and design campaigns to grow local payment volumes, in collaboration with marketing.
- Manage portfolio of overseas remittance channels, including SWIFT, fintech providers, and other international transfer services.
- Strategize to enhance remittance quality, volume, and customer experience, identifying opportunities for product improvements.
- Review and recommend pricing changes to balance market share growth and profitability.
- Work closely with branches, relationship managers, and front-line teams to ensure familiarity with Phillip Bank’s payment offerings.
- Conduct competitor analysis and market trends, leveraging insights to create campaigns that drive payment volume growth
- Collaborate with sales channels to set and achieve transaction volume and fee income targets.
- 6-8 years in the Financial Services industry, with experience or strong knowledge in payments (e.g., Bakong, CIFTP, SWIFT, and fintech providers).
- Strong understanding of digital products, payment technologies, and e-commerce.
- Data-driven mindset with proficiency in data analysis using MS Excel.
- Strategic thinker with skills in product development, data analytics, marketing, and customer experience.
Senior Officer, Creative and Branding
Position Summary Expectations - Duties, Responsibilities
Department/ Branch: Marcom Department
- Brainstorm new creative concepts and designs following the bank’s corporate guidelines.
- Conceptualize and create all collateral materials of bank including brochures, leaflet, promotional material, short video or animation and so on.
- Design across all digital assets, eg, advertising, electronic newsletters, banners, social media and other digital media.
- Develop marketing and communication material in supports for the marketing campaigns.
- Perform other related duties which will be assigned by Head of Department.
- Bachelor degree in Computer science or equivalent
- At least 2-year experience with designing and branding
- Experience in 3D animation or video production is a plus
- Proficient in designing software including Adobe Photoshop, InDesign, IIIustrator and other designing software
- Fluency in Khmer and English
- Ability to keep ordered and systematic records, especially be able to work as a team.
- Honest and excellent character with high commitment to work with and help poor people.
- Problem solving and complain management skill
Senior Officer, Credit Risk Evaluation
Position Summary Expectations - Duties, Responsibilities
Department/ Branch: Credit Risk Department
- Conduct through assessment on credit proposal including new/additional loan requests, credit related requests and credit reviews by evaluating risk profile of potential borrowers and determine their capacity to service loan commitment and ensure that credit risk is well mitigated
- Ensure that all loans are made in adherence with the regulation from government and related authorities, i.e., NBC, ABC and CMA
- Prepare the executive summary with recommendations to the line managers and appropriate approving parties for decision
- Conduct site visits at the borrower’s business premises & evaluate the collateral properties (if any)
- Assist in completing monthly report as assigned from management.
- Other tasks assigned by the supervisor
- At least 2 years seniority with Phillip Bank.
- Able to travel to provinces
- Ability to read and interpret financial report/statement (Degree in Finance and Banking or Accounting is a plus)
- Experience in credit related field is a plus
- Able to adapt to changes and flexible with multi work functions.
- Good English writing and speaking skills
- Good analytical and judgment skills
Officer, Card Risk and Authorizations
Position Summary Expectations - Duties, Responsibilities
Department/ Branch: Card Management Department
- Monitor card, merchant & ATM transaction to detect fraudulent transactions
- Alert to cardholder if any transaction suspected
- Take further action immediately after fraudulent transactions is confirmed by cardholder
- Resolve end to end of cardholder’s inquiries or any dispute raising by cardholder, branches or other stakeholders
- Participate in daily card performance, risk and dispute resolution report
- Perform other tasks assigned by line manager
- 1 year experience in Card Center or other payment related fields
- Understanding the basic flow of card & payment related works
- Knowledge of MS Office and Accounting is preferred
- Good communication and written in Khmer and English
Contact Center Consultant
Position Summary Expectations - Duties, Responsibilities
Department/ Branch: Contact Center
- Responsively for inbound and outbound call and respond to customer inquiry about products and service, term and condition, location, etc. Also Emailing Channel
- Provide the general and clearly information about all products even loan or non-Loan product to customers
- Do Cross selling
- Provide customer assistant for first level support on ATM and E-banking product
- Activate Card to customer, Block Card to customer (have request from customers), Hot Card to customer (Investigation card and block card, like destruction of card), Reset PIN Card to customer, Resend card less OTP to customer (Offer Pin again to customer, One Time Passwords), Terminate transfer transaction from account to cash to customer, Check Velocity Limit to customer(Velocity: Limit withdrawal condition of customer)
- Handle customer compliant and dispute resolution and call log
- Bachelor in Marketing & Sales or equivalent
- Good both oral and written Khmer and English language
- Knowledge in ATM and Mobile banking is a plus
- Proficiency of computer Ms. Word and Excel
- Previous experience in financial industry in sale and customer services/call center is a plus
- Effective and professional communication skill
- Strong customer focus and relationship building skill
- Complaint management and problem solving skill
- Ability to work under flexible shift, weekend and holiday
