Cargo Manager
Position Summary Expectations - Duties, Responsibilities
We are seeking a highly motivated and detail-oriented individual to join our team as a Cargo Manager combining both outdoor and indoor sales tasks. This is a fantastic opportunity to contribute to the success of our Air Cargo sales operations and play a vital role in supporting our sales team. If you have experience in airline and or GSA sales, we would love to hear from you.
- Lead the local team to achieve an annual revenue budget and to implement the Cargo Business Plan in alignment with Head Office / Regional / Area cargo strategies and specified Key Performance Indicators
- Set and execute local sales plans to generate revenue, balancing short-term and long-term revenue goals in terms of market share, yield, and agency distribution breadth
- Conduct regular reviews of revenue performance and lead the sales teams to take actions where revenue is behind budget
- Lead the team to hunt for new revenue streams, for example new routes, new frequencies, ancillary charges
- Generate revenue with perspective of sales channels, product sales and offline sales development
- Lead the team to provide superb sales customer service in all customer touch points so as to drive premium selling rates and regular business
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team, ensuring the right organizational structure and the right people are in place to foster positive team spirit and facilitate teamwork
- Supervise and mentor direct reports, encouraging effective collaboration
- Demonstrate leadership and lead by example in accordance with the company’s core values
- Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
- Maintain active and ongoing dialogue in relation to employee goals and individual performance
- Actively engage with employees to enhance communication and their understanding of department goals
- Support the People Managers to design and conduct internal development programmed including succession planning as appropriate ensuring alignment with Head Office direction
- Enhance the employee experience in line with the role level and the internal brand promise
- Negotiating sales deals with customers and following up on a regular basis. Ensure timely resolution and response to customers Leading and Meeting Sales Goals, Negotiation, Selling to Customer Needs.
- Setting the direction and managing the deliverables of the assigned sales team.
- Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures
- Follow-up with the Operations team and other related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers
- Build strong relationship with customers, airlines and other concern parties.
- Maintain accurate/updated customer profiles, pipeline, sales leads & sales activities (e.g. sales visit plans, sales visit report, and quotation).
- Coordinate with operation team to accomplish the work required to close sales with quality delivered.
- Identify, qualify, develop and close new business opportunities
- Leverage all channels (external and internal partners) to generate sales pipeline and enhance sales opportunities in both new and existing accounts
- Direct, coordinate, and review sales activities including creation and execution of a yearly sales plan
- To comply with any other new assignment and duties assigned by management.
- Understanding air cargo industry/aviation market and mechanics of CAMBODIA trade
- Technical understanding of airline operations, reservations, and group sales
- Technical understanding of the various channels of distribution used in the CAMBODIA marketplace.
- Proficiency in computer skills (MS Office, Excel and PowerPoint in particular) and Advanced organizing skills.
- University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline, Completed studies in business administration/Aviation or training in Aviation.
- Minimum 4 to 6 years’ experience in cargo, airline or related industry, of which at least 4 years is in a management role
- Knowledge and experience in the cargo/freight forwarding environment is a distinct advantage
- Proven success in building, maintaining and leading a team with sales and operation functions
- Established track record in meeting or exceeding sales and revenue targets
- Demonstrable ability in successful business relationship building
- Strong people and problem-solving skill, Leads, embraces and adapts to constant change.
- Distinctive sales personality with passion for the airline industry and understanding of the segments of the travel and tourism industry.
- Fluent in written and spoken English, further language skills are an advantage.
- Ability to work independently and as part of a team.
- Excellent communication, great interpersonal skills, and a pleasant, outgoing personality
Cargo Sales Executive
Position Summary Expectations - Duties, Responsibilities
We are seeking a highly motivated and detail-oriented individual to join our team as a Cargo Sales Manager combining both outdoor and indoor sales tasks. This is a fantastic opportunity to contribute to the success of our Air Cargo sales operations and play a vital role in supporting our sales team. If you have experience in airline and or GSA sales, we would love to hear from you.
- Ensure timely resolution and response to customers
- Follow up on the outstanding bookings & handle query resolution
- Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures
- Ensure shipping documents are delivered on time
- Ensure integrity of data entered into the system
- Follow-up with the Operations team and other related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers
- Build strong relationship with customer, airlines and other concern parties.
- Assist manager to develop and maintain relationships with new and existing customers via meetings, telephone calls and emails.
- Assist manager to conduct market research to get obtain new customers.
- Maintain accurate/updated customer profiles, pipeline, sales leads & sales activities (e.g. sales visit plans, sales visit report, and quotation).
- Responsible for manage cost calculations, and providing customers with best competitive quotations.
- Coordinate with operation team to accomplish the work required to close sales with quality delivered.
- Identify and resolve client concerns.
- Follow up on new sales leads and referrals from agents and existing contacts.
- To comply with any other new assignment and duties assigned by management.
- Understanding air cargo industry/aviation market and mechanics of CAMBODIA trade
- Technical understanding of the various channels of distribution used in the CAMBODIA marketplace.
- Proficiency in computer skills (MS Office, Excel and PowerPoint in particular) and Advanced organizing skills
- University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline
- Minimum 1-2 years’ experience in cargo sales, airline or related industry
- Knowledge and experience in the cargo/freight forwarding environment is a distinct advantage
- Proven success in building, maintaining and leading a team with sales and operation functions
- Established track record in meeting or exceeding sales and revenue targets
- Strong people and problem-solving skill, Leads, embraces and adapts to constant change.
- Distinctive sales personality with passion for the airline industry and understanding of the segments of the travel and tourism industry.
- Fluent in written and spoken English, further language skills are an advantage.
- Ability to work independently and as part of a team.
- Excellent communication, great interpersonal skills, and a pleasant, outgoing personality
Country Manager
Position Summary Expectations - Duties, Responsibilities
Overall in charge of the station/country, including Commercial, Cargo, Airport, Security, Finance, HR and Maintenance functions and ensure all the activities in the station are aligned with the company’s mission, strategic objectives, policies and meet all legal, Governmental and other requirements and regulations.
Administratively manage staff and the station budget, increase market shares and revenues, provide high quality of customer service, extend all the necessary support required in the Airport operations, organize and chair monthly station coordination meeting, liaise with concerned management and stake-holders in the HDQ and provide monthly reports on station activities.
- Undertake full responsibility of the station/country, including Airport, Security, Cargo, Finance, HR and Maintenance to ensure the functions of the station run to utmost satisfaction of the respective functional division.
- Organize and chair a monthly Station Coordination meeting with all functional heads in the station to enhance synergy and team work and send copy of the minutes of such meeting to all concerned management and stake-holders in the HDQ.
- Manage the station budget and all resources to ensure optimum utilization, control items of expenditure to pre-determine budgetary levels by maintaining a strict cost control policy, in particular costs of all other distributions, training and manpower development.
- Manage service providers and ensure airlines company receives all services under the contracts with third parties.
- In the event of flight disruption and operational requirements, extend all necessary support in the Airport, including being personally present at the airport to protect the safety and security of whole operation, including aircraft and passengers and to ensure the flight is released on time or with minimum damage caused to airlines/company prestige.
- Increase market share and revenues and drive the performance of the business unit, with the objective to ensure the delivery of the customer services, increase market share and focus on high yield revenue and contribution.
- Develop, recommend, implement and monitor the Area or Country Business Plan including business priorities, revenue and cost of sales target and Key Performance Indicators for all commercial activity. Ensure clear and robust activity plans are in place and that the results are closely monitored and analyzed to maximize contribution.
- Formulate a viable marketing or business plan, designed to achieve set objectives, increase market share and revenues at optimal costs.
- Champion the company/airlines brand values in the area or country of responsibility through all sales and marketing activities, especially promotions and those with media involvement, to ensure strong visibility / communication is maintained within the assigned territory with an aim to increase the regional profile.
- Continuously explore areas to generate revenue to exceed required targets. Initiate and maintain regular contact with principal officers in government departments and companies, travel organizers, and tour companies to ensure travel where possible is on the services of company/airlines.
- Monitor progress against revenue and targets, analyses and comment on the monthly traffic / revenue reports and recommend and implement any changes to existing plans and operating budgets.
- Liaise with HDQ Commercial Planning and Network Revenue Management Department to identify, review and recommend changes to tariffs or schedules that could improve the area performance.
- Provide feedback and recommendations to management with regard to product design and specifications, developing alternate routes and destinations, changes in existing destinations, opening and closing of stations, fares, in-flight products & services and timings to ensure a cutting edge the competitors.
- Be commercially aware of all issues affecting regional performance including competitor’s activities that could ultimately affect business. Monitor and assess their initiatives and costs to take tactical actions and to feed intelligence to the management.
- Ensure business continuity across the business area by establishing strong partnering relationships across all parts of the Marketing & Sales organization so that the business unit operates seamlessly and is easy for its stakeholders to do business with.
- Maintain and improve personnel standards of customer services, business sense and positive performance to ensure all available opportunities are capitalized upon.
- Represent airlines as the Senior Executive in the area or country when interfacing or negotiating with Governments, Civil Service, Cargo Agents, Travel Agents, Handling Companies and other organizations in collaboration with Ground Services, Security, Cargo and Engineering.
- Responsible for safety and security of airlines operations, staff, property and assets within the area/country of operation.
- Develop teamwork, demonstrating shared goals and values. Provide leadership guidance and support to all staff in the station/country. Enable the functional heads in the station to ensure staffs are recruited, trained and motivated to the standards set in the People KPI by recognizing performance. Provide, where appropriate, a succession plan for the station.
- Exercise effective management of the station staff in terms of selecting, training, motivating, evaluating and disciplining subordinates in appropriate liaison with HR function.
- Prepare and plan the schedule of annual leave of the functional heads in the station in coordination with concerned functional management in HDQ.
- Supervises the preparation of the Department’s annual plans and capital and operating budgets and once approved, controls expenditure and staffing against these plans and budgets.
- Educated to degree level.
- Minimum 10 years’ experience in the field of sales and marketing of which at least 7 years had been in management and supervisory capacity. The jobholder should have adequate background in major airline business processes.
- Must be computer literate, with proven excellent people management and motivational skills, high level of entrepreneurial skill, resilient and culturally sensitive with high communication and motivational ability.
- Must be able to create strong partnering relationships at a senior level with internal and external contacts, including heads of governments, airlines and business associates.
Sales Executive Passenger
Position Summary Expectations - Duties, Responsibilities
We are seeking a highly motivated and detail-oriented individual to join our team as a Sales Executive combining both outdoor and indoor sales tasks. This is a fantastic opportunity to contribute to the success of our PAX GSA sales operations and play a vital role in supporting our sales team. If you have experience in airline and or pax GSA sales, we would love to hear from you.
- Support and strategic expansion of the existing customer base in the office and in the field
- Fully knowledgeable of the airline product
- Support in the creation and implementation of the marketing and budget plan
- Maintaining regular contact with assigned travel trade partners and commercial companies
- Visiting agents to present airline product information and training to front line staff.
- Interpreting revenue statistics, data and providing statistical reports.
- Identifying new sources of revenue from CAMBODIA travel trade
- Administrative support
- Carrying out market and potential analyses, follow up on the findings.
- Implementation of target group-specific sales and marketing measures
- Regular pricing benchmarking and timely reporting
- Maintain database updated for all systems and regular e-mail distribution.
- Organizing and coordinating customer events
- Monitoring of contracts and distribution of tariffs and other airline news to the market
- Product training and participation in trade fairs and events
- Implementation of target group-specific sales and marketing measures
- Completed studies in business administration/Aviation or training in Aviation.
- Minimum 3 years of professional experience in airline sales, ideally with an airline company in the CAMBODIA market
- Understanding travel industry/aviation market and mechanics of CAMBODIA trade
- Technical understanding of airline operations, reservations, and group sales
- Technical understanding of the various channels of distribution used in the CAMBODIA marketplace.
- Proficiency in computer skills (MS Office, Excel and PowerPoint in particular)
- Knowledge of Amadeus, Sabre or others GDS
- Advanced organizing skills
- Distinctive sales personality with passion for the airline industry and understanding of the segments of the travel and tourism industry.
- Fluent in written and spoken English, further language skills are an advantage
- Ability to work independently and as part of a team.
- Excellent communication, great interpersonal skills, and a pleasant, outgoing personality
Customer Care Executive
Position Summary Expectations - Duties, Responsibilities
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Care Executive combining both outdoor and indoor tasks. This is a fantastic opportunity to contribute to the success of our Air Cargo sales operations and play a vital role in supporting our sales team. If you have experience in airline and or GSA sales, we would love to hear from you.
- Ensure timely resolution and response to customers/Airlines and follow up with email.
- Follow up on the outstanding bookings & handle query resolution
- To communicate and co-ordinate with respective parties pertaining export cargoes.
- To communicate and co-ordinate with customers pertaining documentation and other operation assigned by management.
- To monitor cargo at warehouse operation processing and loading flow.
- Follow up tracking cargo status and timely update to all concern parties.
- Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures
- Follow-up with the Operations team and other related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers.
- Coordinate with operation team to accomplish the work required with quality delivered.
- Build strong relationship with customer, airlines, team and other concern parties.
- Ensure documents are delivered on time & Ensure integrity of data entered into the system
- Assist manager to develop and maintain relationships with new and existing customers via meetings, telephone calls and emails.
- To comply with any other new assignment and duties assigned by management.
- Understanding air cargo industry/aviation market and mechanics of CAMBODIA trade
- Technical understanding of the various channels of distribution used in the CAMBODIA marketplace.
- Proficiency in computer skills (MS Office, Excel and PowerPoint in particular) and Advanced organizing skills
- University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline
- Minimum 1-2 years’ experience in cargo sales, airline or related industry
- Knowledge and experience in the cargo/freight forwarding environment is a distinct advantage
- Proven success in building, maintaining and leading a team with sales and operation functions
- Established track record in meeting or exceeding sales and revenue targets
- Strong people and problem-solving skill, Leads, embraces and adapts to constant change.
- Distinctive sales personality with passion for the airline industry and understanding of the segments of the travel and tourism industry.
- Fluent in written and spoken English, further language skills are an advantage.
- Ability to work independently and as part of a team.
- Excellent communication, great interpersonal skills, and a pleasant, outgoing personality
Cargo Sales Manager
Position Summary Expectations - Duties, Responsibilities
We are seeking a highly motivated and detail-oriented individual to join our team as a Cargo Sales Manager combining both outdoor and indoor sales tasks. This is a fantastic opportunity to contribute to the success of our Air Cargo sales operations and play a vital role in supporting our sales team. If you have experience in airline and or GSA sales, we would love to hear from you.
- Negotiating sales deals with customers and following up on a regular basis.
- Setting the direction and managing the deliverables of the assigned sales team.
- Ensure timely resolution and response to customers
- Follow up on the outstanding bookings & handle query resolution
- Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures
- Ensure shipping documents are delivered on time
- Ensure integrity of data entered into the system
- Follow-up with the Operations team and other related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers
- Build strong relationship with customer, airlines and other concern parties.
- Assist manager to develop and maintain relationships with new and existing customers via meetings, telephone calls and emails.
- Assist manager to conduct market research to get obtain new customers.
- Maintain accurate/updated customer profiles, pipeline, sales leads & sales activities (e.g. sales visit plans, sales visit report, and quotation).
- Responsible for manage cost calculations, and providing customers with best competitive quotations.
- Coordinate with operation team to accomplish the work required to close sales with quality delivered.
- Identify and resolve client concerns.
- Follow up on new sales leads and referrals from agents and existing contacts.
- Identify, qualify, develop and close new business opportunities
- Leverage all channels (external and internal partners) to generate sales pipeline and enhance sales opportunities in both new and existing accounts
- Direct, coordinate, and review sales activities including creation and execution of a yearly sales plan
- Excellent presentation skills for sales calls and managing follow-up
- Leading and Meeting Sales Goals, Negotiation, Selling to Customer Needs
- To comply with any other new assignment and duties assigned by management.
- Understanding air cargo industry/aviation market and mechanics of CAMBODIA trade
- Technical understanding of the various channels of distribution used in the CAMBODIA marketplace.
- Proficiency in computer skills (MS Office, Excel and PowerPoint in particular)
- Advanced organizing skills
- University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline
- Minimum 4 to 6 years’ experience in cargo sales, airline or related industry, of which at least 4 years is in a management role
- Knowledge and experience in the cargo/freight forwarding environment is a distinct advantage
- Proven success in building, maintaining and leading a team with sales and operation functions
- Established track record in meeting or exceeding sales and revenue targets
- Demonstrable ability in successful business relationship building
- Strong people and problem-solving skill, Leads, embraces and adapts to constant change.
- Distinctive sales personality with passion for the airline industry and understanding of the segments of the travel and tourism industry.
- Fluent in written and spoken English, further language skills are an advantage.
- Ability to work independently and as part of a team.
- Excellent communication, great interpersonal skills, and a pleasant, outgoing personality
PAX GSA Ticketing Reservation Agent
Position Summary Expectations - Duties, Responsibilities
Airline Ticket Agent Job Summary
Job Summary: We are seeking a courteous and detail-oriented Airline Ticket Agent to join our team. As the first point of contact for passengers, you will play a crucial role in ensuring a smooth and efficient check-in and boarding process. Your excellent customer service skills and attention to detail will contribute to a positive travel experience for our passengers.
- Airline Ticket Agent Duties and Responsibilities
- Customer Service: Greet passengers, assist with ticketing and check-in procedures, and provide friendly and informative customer service throughout their journey.
- Ticketing: Issue tickets, process reservations, and handle booking modifications while adhering to airline policies and procedures.
- Baggage Handling: Tag and check baggage, ensuring proper weight and compliance with security regulations.
- Boarding: Assist passengers with the boarding process, including verifying tickets and travel documents, managing boarding queues, and ensuring timely departures.
- Communication: Effectively communicate flight information, gate changes, delays, and other relevant updates to passengers.
- Payment Processing: Collect payments for excess baggage fees, ticket upgrades, and other charges, providing accurate receipts.
- Safety Compliance: Maintain a thorough understanding of safety and security regulations and ensure their implementation during passenger interactions.
- Problem Resolution: Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management as needed.
- Administrative Tasks: Perform routine administrative duties such as data entry, filing, and record-keeping related to passenger transactions.
- High school diploma or equivalent; post-secondary education in travel and tourism is a plus.
- Previous customer service experience, preferably in the airline industry or a related field.
- Strong communication and interpersonal skills with a customer-centric approach.
- Attention to detail and the ability to handle multiple tasks in a fast-paced environment.
- Proficiency in computer systems and reservation software.
- Knowledge of airline policies, procedures, and regulations is beneficial.
- Ability to work flexible hours
- Professional appearance and demeanor with a commitment to providing exceptional service.
- Willingness to undergo security clearance and background checks, and to take regular professional training
- GDS certification and familiarity with different airline booking portal
