Head of Legal and Compliance Department (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Ensure compliance with regulatory requirements or limitation.
- Establish compliance control system and procedures prevent from non-compliance risks and to address swiftly any potential regulatory compliance issues or concerns.
- Act as the liaison between the reporting entity and the FIU in matters relating to compliance with the provisions of the present Law and any other legislations with respect to money laundering or financing of terrorism.
- Ensuring Implementation of the policies for AML/CFT measures.
- Ensuring Appropriate AML/CFT procedure including customer acceptance policy, customer due diligence, record keeping on-going monitoring, reporting of suspicious transaction and combating the financing of terrorism are implemented effectively.
- Compliance with the AML/CFT legal and regulatory requirements.
- All employee are aware of AML/CFT measure including policies, control mechanisms and channel of reporting to ensure the effectiveness of such measures.
- Identification of money laundering and financing of terrorism risks associated with new products or services or arising from the bank’s or financial institution’s operational charges, including the introduction of new technology and process.
- Cooperation with other individuals and areas involved in compliance controls, such as, but not limited to, Finance and Reporting, Accounting, and Legal Departments.
- Involve in the “Whistle Blowing” procedure for handle the reports confidentially, inform the independent Board member and take appropriate action to resolve the issue.
- Prepare report to independent board of directors regarding compliance status of the company and other tasks assigned by independent directors for compliance
- Review LOLC’s loan agreements with lenders and other MOUs to ensure terms and conditions are valid and comply with relevant laws and regulations.
- Manages and follows up of all legal process and procedure for the Branches and Head Office.
- Review LOLC’s Board and shareholder resolutions to ensure it is valid and legal binding.
- Update management and relevant department on any changes of laws and regulations related to MDI business such as NBC regulations, land law, contract law, international business law, labor law, etc.
- Update management and Board of Director on legal affairs and recommend corrective actions when needed.
- Take lead in processing for licenses, patent tax and other letters with government authorities when required.
- Performance other tasks as assigned by management.
- BA/MBA Degree in law, or related fields.
- Minimum 5 years experiences related to Legal and compliance with financial institutions.
- Very knowledgeable of banking regulatory requirements.
- Very good understanding of legal and court case procedures.
- Good analytical and skepticism skills.
- Good leadership and can manage multiple tasks at the same time.
- Good written and verbal communication in English
Head of Digital Department (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Initiate ideas to develop digital products/services, Fin-Tech to be modernize and competitive in the market.
- Develop and enhance the existing, new digital services and relevant projects to ensure competitive advantage within the industry and meet the customer demands and also to ensure the launched products/services is smooth and effective result.
- Survey and desk research the competitors’ digital products by overviewing the market of Bank/MDI’s digital products then strategizing and making the product to be competitive in the market demands.
- Identify, analyze and deal with the issues within and relevant departments to improve and renovate of the digital products.
- Facilitate testing in system for developed digital products/services to ensure the procedure is smoothly run and meet the business requirement for operations before launching in the market.
- Communicate with relevant departments to develop session plan and training to relevant staff of developed digital product/services.
- Communicate and collaborate with relevant departments for developing program to ensure the effective result of the project and LOLC business goals.
- Develop the report of digital products/services to support LOLC Management, NBC, auditors and stakeholders for analyzing LOLC business trend and growth.
- Monitor the implementation of digital products/services and identify the issues, missing points of policy, procedure, and materials are not fully security and compliance and initiate idea for renovation.
- BA/MBA in Finance and Banking or related field.
- Minimum 5 years’ experience in Banking digital products development.
- Strong knowledge in Fintech and banking digital trend in Cambodia.
- Strong commitment, Innovation, leadership and communication skill.
- Strong English communication both writing and speaking.
- Knowledge of IT is an advantage.
Customer Service Unit Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Develop and update customer service policies/procedures/instructions/guidelines.
- Accomplish customer service human resource objectives such as planning, monitoring, appraising, and reviewing job contributions.
- Act as a key trainer enhances all customer-service training for both newly recruited staff and existing staff.
- Mystery shopping to monitor customer service implementation at branch level.
- Monitor customer service performance via branch camera, and Queue Machine.
- Highlight the key shortcomings after monitoring and provide recommendations to improve customer service.
- Evaluate customer service implementation and reward outstanding branches.
- Meeting with other managers to discuss possible improvements to customer service.
- Take the lead the survey to compare LOLC customer service with key competitors.
- Lead or implement any of LOLC customer service campaigns as required by Head of Marketing.
- Perform other tasks assigned by Head of Marketing Department.
- BBA in marketing, business communication, public relation, English literacy, or equivalent.
- 02 year-experiences in customer services and help desk capacity required.
- Experience or knowledge of microfinance and the banking industry is preferable.
- Very good business communication skills in both Khmer and English.
- Self-motivated person with excellent interpersonal skill and selling skills.
- Good relationship with the public and ability to work under pressure.
- Good at problem-solving and complaint management skills.
- Good understanding in computer skills.
- Honest and excellent character with high commitment to work with and help poor people or willing to travel to provinces.
Senior HR Business Partner (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Work closely with Branch Managers and Regional Managers on staff retention, staff engagement, disciplinary action and transfer processes.
- Facilitate and provide consultation in promotion, demotion, transfer, career rotation, career mapping and staff recognition in order to ensure the fairness and alignment with internal guidelines.
- Implement succession planning, and talent management processes ensuring accuracy and consistency of information with fair and efficiency.
- Oversee the implementation of code of conduct, corporate culture and value.
- Deal with retention intervention and conduct exit interview when required.
- Conduct employee engagement to understand about staff feeling, career interest, and business challenges and performance.
- Offering counseling services to employees.
- Liaising between employees and management.
- Managing employee complaints.
- Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
- Analyze information and feedback regarding to people or business issues and work with concern management to find proper solutions.
- Oversee market change related to benefit and business status and update to Head of HR.
- Other tasks assigned by Head of HR.
- Degree in HRM, management, business administration or related field.
- Knowledge in HRBP, Performance Management, Talent Management, and Succession planning.
- Minimum 03-year experiences in HR functions.
- Good staff motivation, engagement and leadership skills.
- Ability to work in complex working environment and change management.
- Computer Literacy.
- Can travel to branches.
- Good verbal and written communication both Khmer and English.
Senior Research Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Conduct regular institutional market survey including customer satisfaction, and customer dropout survey.
- Conduct market demand survey to keep track of the market trends on financial products.
- Conduct marketing research studies and analyze findings.
- Conduct feasibility studies on new products and services opportunities.
- Conduct monitoring and evaluation on financial services and related projects.
- Conduct microfinance environmental analysis and competition analysis.
- Develop research proposal.
- Write research reports focus mainly on finding and present result to the management.
- Assist management in develop and update market research manual.
- Assist in business analysis by using Power BI tool.
- Plan and implement market research and customer surveys to assess and evaluate demand, brand positioning and awareness of LOLC financial products and services.
- Perform other tasks assigned by management.
- Bachelor’s Degree in Marketing, Management, Social Science or equivalent.
- 02 year-experiences in research (field research, data collection, analysis), preferably with financial industry.
- Interviewing skills and capacity to carry out research.
- High motivation, initiative, willing, and able to travel to field.
- Good problem solving and analysis skills.
- Good computer literacy (Ms. Office, SPSS, Power BI, Google Form, Microsoft Form, and relevant applications)
- Good command in English is preferred.
- Ability to work independently.
- Hard-working and able to work under pressure.
Digital Marketing Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Oversee social media strategies.
- Write content for press release, event, and news about organization.
- Write and optimize the content for the website and social networking accounts such as Facebook, YouTube, Messenger, LinkedIn, Twitter, Instagram, Google and others.
- Manage and maintain the LOLC’s website.
- Track and analyze social media traffic and provide regular internal reports.
- Fix any errors or bugs in the online content.
- Edit and post videos, and audio content to online sites.
- Create online banner adverts and oversee the pay per click (PPC) ad management.
- Develop guidelines for ongoing maintenance LOLC’s website and social media.
- Assist in graphic design.
- Perform other tasks assigned by the Unit Manager.
- BBA/MBA in Media & Communication, Marketing, Art/Design, or other related fields.
- Preferably with a minimum of 2 year-experiences in related fields.
- Skill in editing and writing content for various digital platforms.
- Knowledge in graphic design and animation design (Illustrator, Photoshop, Dream Weaver, Firework, Flash, etc) and video editing skills.
- Willing to work as a team or as an individual.
- Advance in written skills in both Khmer and English.
- Honest and excellent character with a high commitment to work under pressure.
Legal and Compliance Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Providing legal administrative supports.
- Draft, review and translate contracts/agreements/documents as required.
- Research regulations, laws, and legal articles to assist with the preparation of reports, case files, and legal advice.
- Manage legal documentation and correspondence with strict confidence.
- Coordinate appointments, including all correspondence necessary.
- Assist/provide with legal training.
- Update management and relevant departments on any change of laws and regulations.
- Communicate and work with external firm for legal matters.
- Review all outgoing letters to government authorities to ensure it is appropriate and follow administrative procedure and standards.
- Write monthly legal report.
- Perform other tasks assigned by Legal and Compliance Unit Manager.
- Bachelor’s Degree in law or equivalent.
- 02 year-experience working at financial institutions, law firm. Working at legal department is preferred.
- Very good knowledge from MFI, MDI or bank related laws such as NBC regulations, land law, contract law, and international business law.
- Good English skill for both verbal and written communication.
- With good strong analytical skills
- Good interpersonal skills and abilities to work in a team environment.
Non-Credit Product Development Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Develop Business Requirement on new and enhance existing Non-Credit Products/Services as assigned by unit manager include iPay, Internet Banking, Bakong, Payroll service, Real-time Fund Transfer, FAST service, Local Money Transfer, Deposit Product and Tablet projects.
- Conduct UAT testing on those assigned new and enhance existing non-credit products/services.
- Develop/update non-credit products Policy and Operational Manual following the existing product enhancement and yearly revision plan.
- Prepare guideline and memo on the assigned new/enhance existing products/services launching.
- Assist unit manager to prepare/update training materials and provide training on the assigned new products/services launching.
- Prepare and update the assigned products/services summary features.
- Assist unit manager on marketing tasks such as update website content, prepare Leaflet, promotion materials, video training, etc.)
- Conduct desk research on competitor products/services to ensure our products/services are competitive in the market.
- Conduct field visit to collect feedbacks on products/services implementation and propose for enhancement.
- Perform other tasks assigned by Non-Credit Product Development Unit Manager.
- Bachelor’s Degree in Finance and Banking, Economics, Management or related fields.
- Good knowledge in digital and non-credit product products/services.
- At least 02-year experiences in digital/non-credit product development.
- Have experience in preparing Business Requirements Documentation, prepare test case and UAT testing.
- Ability to work under pressure.
- Good computer literacy (MS. Office).
- Good English communication both writing and speaking.
- Be honest, high commitment and good team work spirit.
មន្រ្តីដោះស្រាយបំណុល (14 Positions)
Position Summary Expectations - Duties, Responsibilities
ទីតាំង៖សាខា (ខេត្តស្ទឹងត្រែង ខេត្តកំពត ស្រុកពាមរក៍ ស្រុកស្ទោង និងស្រុកពារាំង
- ចូលរួមជាមួយនាយកនាយិកាសាខា នាយកនាយិការងសាខា និងប្រធានមន្រ្តីប្រឹក្សាលក់សេវាហិរញ្ញវត្ថុ ដើម្បីរៀបចំផែនការប្រមូលបំណុលលុបចេញពីបញ្ជីរួមរបស់សាខា។
- ចូលរួមសហការជាមួយនាយកនាយិការងសាខា ប្រធានមន្រ្តីប្រឹក្សាលក់សេវាហិរញ្ញវត្ថុ និង មន្រ្តីប្រឹក្សាលក់សេវាហិរញ្ញវត្ថុ ដើម្បីជម្រុញការដោះស្រាយបំណុលយឺតយ៉ាវចាប់ពី១៨០ថ្ងៃឡើងទៅ និងដើម្បីប្រមូលបំណុលលុបចេញពីបញ្ជីរបស់សាខាប្រកបដោយប្រសិទ្ធភាព។
- ធានាថាបុគ្គលិកសាខាពាក់ព័ន្ធទាំងអស់មានរបាយការណ៍ បំណុលលុបចេញពីបញ្ជី និងបញ្ជីឈ្មោះអតិថិជនយឺតយ៉ាវបានទាន់ពេលវេលា។
- តាមដានលទ្ធផលការប្រមូលបំណុលរបស់នាយកនាយិការងសាខា ប្រធានមន្រ្តីប្រឹក្សាលក់សេវាហិរញ្ញវត្ថុ និង មន្រ្តីប្រឹក្សាលក់សេវាហិរញ្ញវត្ថុ ដើម្បីផ្តល់ជាដំណោះស្រាយ និងធ្វើការរាយការណ៍ពីឧបសគ្គ ជូននាយកនាយិកាសាខា។
- ចូលរួមរៀបចំឯកសារផ្លូវច្បាប់ពាក់ព័ន្ធនឹងការដោះស្រាយបំណុល។
- រៀបចំរបាយការណ៍ដោះស្រាយបំណុលយឺតយ៉ាវ និងបំណុលលុបចេញពីបញ្ជីរួមទាំងការត្រួតពិនិត្យសំណើរលុបបំណុលចេញពីបញ្ជីរបស់សាខា។
- តាមដានដំណើរការផ្លូវច្បាប់ក្នុងការដោះស្រាយបំណុលសម្រាប់សាខារបស់ខ្លួន។
- ធ្វើការជិតស្និទ្ធជាមួយនាយកនាយិកាសាខាក្នុងការដោះស្រាយបំណុលយឺតយ៉ាវ និងបំណុលលុបចេញពីបញ្ជី។
- មានបរិញ្ញាបត្រផ្នែកគ្រប់គ្រង ទីផ្សារ និងសញ្ញាបត្រដែលមានតម្លៃស្មើ។
- ត្រូវមានបទពិសោធន៍បម្រើការងារជាមួយគ្រឹះស្ថានមីក្រូហិរញ្ញវត្ថុយ៉ាងហោចពីរឆ្នាំ។
- ចេះវិភាគរបាយការណ៍ហិរញ្ញវត្ថុ និងរបាយការណ៍ប្រតិបត្តិការដែលរួមមានកាលវិភាគបង់ប្រាក់ និងរបាយការណ៍ស្ថានភាពបំណុល។
- មានចំណេះដឹងផ្នែកច្បាប់ហិរញ្ញវត្ថុនិងធនាគារ និងច្បាប់កិច្ចសន្យារបស់ព្រះរាជាណាចក្រកម្ពុជា។
- ចេះប្រើកុំព្យូទ័រស្ទាត់ជំនាញ (Microsoft word and Excel)។
- មានជំនាញទំនាក់ទំនង ពូកែសង្កេតអាកប្បកិរិយារបស់មនុស្ស និងមានជំនាញបញ្ចុះបញ្ចូល។
