F&B Manager
Expectations - Duties, Responsibilities
- Leadership and Team Management:
- Lead and inspire the food and beverage team to achieve excellence in service and customer satisfaction.
- Recruit, train, and develop staff members to maintain high standards of performance.
- Foster a positive and collaborative work environment.
- Operational Excellence:
- Oversee the day-to-day operations of the restaurant and hotel's food and beverage departments.
- Ensure compliance with health and safety regulations, and maintain a clean and organized environment.
- Implement and enhance operational procedures to maximize efficiency and productivity.
- Menu Development and Pricing:
- Collaborate with chefs to create innovative and appealing menus that meet customer preferences and industry trends.
- Determine pricing strategies that balance profitability with customer value.
- Financial Management:
- Develop and manage budgets, ensuring cost control and profitability targets are met.
- Analyze financial reports and make strategic decisions to optimize revenue and minimize expenses.
- Customer Service:
- Monitor guest satisfaction, address concerns, and implement improvements based on feedback.
- Work closely with the front-of-house team to provide a seamless and memorable dining experience.
- Vendor Relations:
- Negotiate and maintain relationships with suppliers and vendors to ensure high-quality ingredients and cost-effectiveness.
- Event Planning and Catering:
- Coordinate and oversee events, banquets, and catering services, ensuring successful execution.
- Management experience and used to work in Hotel/Condominium or Restaurant.
- Experience working in F&B Manager for at least 5 years.
- In-depth knowledge of the food industry.
- Strong working knowledge of related computer software, including restaurant management software.
- Exceptional organizational, leadership, problem-solving, and communication skills.
- Excellent customer service skills.
- Great delegation skills.
- Good in English both writing and speaking
- Be able to use computer literate (Ms. Words, Ms. Excel, Internet & E-mail)
Sales & Marketing Executive
Position Summary Expectations - Duties, Responsibilities
This position is Female and Event & Restaurant.
A successful Hotel Sales & Marketing Executive plays a vital role in driving revenue and contributing to the overall success of the hotel. They must be proactive, customer-oriented, and possess excellent interpersonal and sales skills.
- Client Acquisition: Actively seek out new clients and build relationships with them to drive business and meet sales targets.
- Sales Presentations: Prepare and deliver persuasive sales presentations to potential clients, showcasing the hotel's facilities, services, and benefits.
- Negotiation: Negotiate contracts and agreements with clients to secure profitable business deals for the hotel.
- Market Analysis: Stay informed about market trends, competitor activities, and customer needs to identify opportunities for sales growth.
- Customer Service: Provide excellent customer service by addressing client inquiries, concerns, and special requests promptly and professionally.
- Collaboration: Work closely with other hotel departments such as marketing, events, and operations to ensure seamless execution of sales strategies.
- Event Planning: Assist clients in planning and organizing events, meetings, and conferences at the hotel.
- Reporting: Keep detailed records of sales activities, client interactions, and revenue projections. Prepare regular sales reports for management.
- Female Only.
- Communication: Excellent verbal and written communication skills are crucial for effectively presenting information and negotiating with clients.
- Negotiation: Strong negotiation skills are essential for securing profitable contracts and deals.
- Customer Focus: A customer-centric approach is important for building and maintaining positive relationships with clients.
- Product Knowledge: In-depth knowledge of the hotel's services, facilities, and features is essential for effectively selling to clients.
- Networking: The ability to build and maintain a network of contacts in the hospitality and business community is valuable for generating leads and referrals.
- Time Management: Efficiently manage time and prioritize tasks to meet sales targets and deadlines.
- Adaptability: The hotel industry can be dynamic, so adaptability is crucial for responding to changes in the market and customer preferences.
- Problem Solving: Ability to identify challenges and find creative solutions to meet customer needs.
Banquet Supervisor
Expectations - Duties, Responsibilities
- Before the function:
- Initiates requisition for banquet supplies and equipment needed for the function assigned to him, using the event order as a reference
- Monitors the loading/transport of equipment for catering functions
- Initiates and supervises the installation and stocking of service station and the bar(If included for set up)
- Distributes assignments and side duties to banquet waiters and makes follow-up.
- Monitors the necessary preparation before the start of operations and sees to it that all needed supplies are available, clean and in good condition.
- Conducts staff inspection and briefing among his staff one hour before function
- Looks after the set-up, appearance, and cleanliness of the function rooms.
- Initiates and monitors the set-up of special amenities as instructed in the event order.
- Preparing and completing rooms and restaurant bills
- Assisting guests’ in storing valuables in secure deposit box
- Liaising with other departments of hotel
- Handling payments through cash, cheque and credit cards
- Checking all reservations of guests
- Working with OTA and report it.
- Providing on job training concerning to hospitality guidelines
- Other tasks assigned by management
- During the function:
- Receives party celebrants, honorees and organizers, solicits their feedback regarding the set-up and fines out if they have other concerns with respect to the function.
- Monitors the performance of his staff and sees to it that they comply with service standards and procedures as well as house rules.
- Entertains guests, attends to their needs, requests and complains.
- Coordinates with the kitchen and other departments regarding the requirements, concern and complaints related be banquets.
- May assist in service and taking drink order when necessary.
- After the function:
- Attends to the settlement of bills for banquet functions.
- Supervises the clearing of tables and the function rooms.
- Monitors losses and damages to equipment and supplies, supervises stock inventory, prepares and submits inventory report.
- Checks and supervises the storage and safekeeping of banquet equipment and supplies.
- Previous experience in similar Job role or minimum 2 years experience as Banquet Captain
- Degree or three years Diploma in hotel Management or equivalent
- Experiences with banquets/events
- Good MS office skills
- Good in English.
Night Receptionist
Expectations - Duties, Responsibilities
- Greeting, registering, and assigning rooms to guests
- Answering telephone and in-person queries related to hotel services and resolved any issues
- Processing guests’ check ins and outs
- Preparing and completing rooms and restaurant bills
- Assisting guests’ in storing valuables in secure deposit box
- Liaising with other departments of hotel
- Handling payments through cash, cheque and credit cards
- Checking all reservations of guests
- Working with OTA and report it.
- Providing on job training concerning to hospitality guidelines
- Other tasks assigned by management
- Male only
- Bachelor Degree of English literature or equivalence
- At least 1 year experience on above field
- Good organizational and interpersonal skills
- Good at Microsoft Office
- Motivated, positive attitude, pro-active, and team-work oriented
- Good in English.
- Motivated, positive attitude, pro-active, and team-work oriented
Content Creator
Position Summary Expectations - Duties, Responsibilities
Job Brief
We are looking for a Content Creator to write and publish various types of pieces for our company’s web pages, like articles, ebooks and social media posts.
Content Creator responsibilities include producing marketing copy to advertise our products, writing blog posts about industry-related topics and promoting our content on social media. To be successful in this role, you should have experience with digital publishing and generating traffic and leads for new business. Please share samples of your work (portfolio or links to published articles) along with your application.
Ultimately, you will help us reach our target audience by delivering both useful and appealing online information about our company and products.
- Research industry-related topics
- Prepare well-structured drafts using digital publishing platforms
- Create and distribute marketing copy to advertise our company and products
- Interview industry professionals and incorporate their views in blog posts
- Edit and proofread written pieces before publication
- Conduct keyword research and use SEO (search engine optimization)
- guidelines to optimize content
- Promote content on social networks and monitor engagement (e.g. comments and shares)
- Identify customers’ needs and recommend new topics
- Coordinate with marketing and design teams to illustrate articles
- Measure web traffic to content (e.g. conversion and bounce rates)
- Update our websites as needed
- Female Only
- Proven work experience as a Content Creator, Copywriter or similar role
- Portfolio of published articles
- Excellent writing and editing skills in English
- An ability to fact-check long-form content pieces
- Time-management skills
- Familiarity with SEO (search engine optimization)
- Bachelor degree in Marketing, English, Journalism or relevant field
