Senior IT Specialist – ERP Application
Position Summary Expectations - Duties, Responsibilities
Budget range: open to discuss
Date of join:
This job contributes to the Company’s success by assisting the ERP Manager to maintain and enhance the company operating systems covering the office and all stores in Cambodia. Models and acts in accordance with the group’s guiding principles.
We offer you a career with Starbucks, a great working environment, a rewarding package, systematic training programs and employee benefits.
- Responsibilities and essential job functions include but are not limited to the following:
- Business analysis and logic design plan to ease on user functionality
- Database performance enhancement plan, Project management, and action plan
- Maintain core database for ERP system, monitoring DB health and DB size growth
- Perform regular database backup, regular database restoration test, and Clone database from test to live environment
- Design/develop new system logic on functionality
- Reporting tool development/MIS function, Power BI design / and operation, RPA and automation design and implementation, migration and data relocation
- Implement and support new change request development and coordinate with all stakeholders
- Primary contact on system development for the software vendor and facilitate system enhancement/ requirement with local/oversea vendor
- Provide functional support to core users on ERP applications and troubleshoot functional issue with proper guidelines and documentation
- Establishment the functional document and business requirement gathering.
- Coordinate between the business owner and vendor on the application development project
- Facilitate on resource planning, scope of work defining, and budgeting for software development milestone
- Provide training/coaching on ERP system’s new function and processes for end user
- Manage documentation of application API/code in proper manner for each specific revised version
- System logic/flow diagram and application module must be well maintained.
- Other tasks as per assigned.
- Bachelor’s Degree in computer science or Equivalent.
- At least 5 years hands-on experience in ERP systems (Dynamic AX or Dynamic 365 FO) and application development
- Proficient in English both speaking and Writing
- Implementation and/or support experience with Order processing/Store systems
- Solid experience in data warehouse management and database administration
- Capability and full experience in report development/customization
- Ability to develop from complicated data view to a dashboard view report
- Strong in business analysis, pleasant personality, and strong leadership with good commercial acumen coupled with excellent interpersonal, communication, and analytical skills.
Senior Loyalty & Digital Specialist
Position Summary Expectations - Duties, Responsibilities
This job contributes to Starbucks success by assisting the Marketing & Category Manager in the development & management of Starbucks loyalty programs & digital promotional campaigns in Cambodia to drive growth and enhance Starbucks brand value. The candidate will work closely with both internal & external key stakeholders to ensure all loyalty & digital related campaign are being delivered effectively with efficiency.
- Responsibilities and essential job functions include but are not limited to the following:
- Manages the loyalty programs & digital promotional campaigns and accountable for achieving the overall key business objectives.
- Coordinates the development of loyalty program & digital platform with regional team & international vendors including campaign briefing, planning & launching.
- Plans & develops the loyalty program calendar of activities and events to meet pre-defined objectives.
- Performs day-to-day execution of digital platform, system and email marketing activities to drive business growth; including data pulls, campaign setup test, execution, reporting and optimization.
- Assists the Marketing & Category Manager on managing the members web portal, digital platform and content flow to continuously identifies and improves overall user experience.
- Supports the internal team (customers services & operations team) on the day-to-day enquiries related to loyalty program including program details & digital platform functions.
- Oversees & internally conducts training for the team especially operation team on digital platform, systems and processes to ensure a smooth rollout.
- Takes responsible for trackers and campaign performance reports locally & regionally in a weekly & monthly basis including pre, during, post campaign.
- Regularly reviews & updates on competitors’ loyalty program & digital promotional campaign and proposes proactive initiatives to management team.
- Other tasks assigned by superior.
- Diploma/Degree in Business or equivalent preferably marketing or business related.
- 3 years’ experience in product marketing or brand management in retail or packaged goods environment, preferably F&B industry.
- Good analytical skills with eye for details.
- Ability to communicate clearly and concisely both orally & writing.
- Ability to work independently and collaboratively.
- Ability to work in a fast paced and changing environment.
- Time management and strong project management skills.
- Ability to act resourcefully and creatively.
Assistant Finance Manager - Risks, Financial Planning &Analysis
Position Summary Expectations - Duties, Responsibilities
The incumbent plays critical roles in the success of the Finance department and Starbucks mission in Cambodia and Laos and is responsible for i) assisting Senior Finance Manager on the annual Enterprise Security Risk Assessment, ii) conducting internal control assessments and performing store compliance audits, iii) representing Market facing Starbucks AP Global Security & Resilience team and iv) performing financial planning and analysis and partnering with other business partners.
- Responsibilities and essential job functions include but are not limited to the following:
- Safety, Security and Risk Management:
- Plan and develop audit programs and perform operations review on support center and operations for identifying weaknesses in internal control and providing appropriate recommendations for improvements.
- Perform store compliance audit to review compliance to Group’s policies and guidelines.
- Perform data analytics to identify irregularities and carry out special audits.
- Prepare audit reports and perform subsequent follow-up validation on the implementation of audit recommendations.
- Provide professional advice to functions on internal control, corporate governance, and risk management.
- Facilitate corporate governance and enterprise security risk management assessment.
- Evaluate the business unit’s operation and ensure relevant control and risk management are developed and implemented.
- Act as Market representative facing Global Security and Resilience team in Starbucks Asia Pacific.
- Financial Planning & Analysis:
- Prepare regular management reporting including daily/weekly/monthly sales updates, monthly store P&L and store performance index reports.
- Provide insights to business by analyzing actual results, trend and periodical comparison etc.
- Assist Senior Finance Manager in strategic forecast – weekly sales forecast (for current month), bi-weekly balance of year forecast and annual budget.
- Assist Senior Finance Manager in budgeting process as the process owner, coordinate with cross functional teams.
- Identify and mitigate risk & opportunities in the forecast based on actual/trend.
- Partner with different departments to involve in new projects to provide finance perspective, evaluate the return on investment and do post analysis after project lives.
- Perform other tasks as assigned.
- Bachelor’s Degree in Accounting and Finance, Audits, Business Management, or Equivalent.
- At least 5 years of external audit and/or internal audit experience, finance preferable student of professional bodies (e.g. ACCA or equivalent).
- Be proactive, self-initiative, and well-organized.
- Independent with minimum supervision.
- Good data analytics and dealing with complex ERP and systems.
- Ability to communicate effectively in written and spoken English and interpret ideas.
- Positive attitude/mindset
- Proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook.
Supply Chain Operations Specialists
Position Summary Expectations - Duties, Responsibilities
Budget range: open to discuss
Date of join:
Reporting to Supply Chain Operations Manager, you will contribute to Starbucks success production materials or finished goods by supporting the in developing supply plans, you will be responsible for researching and identifying prospective suppliers and maintaining strong supplier relations. Additionally, you will be responsible for evaluating products and suppliers according to key business criteria.
- Responsibilities and essential job functions include but are not limited to the following:
- Assist the Supply Chain Operations Manager to conduct ongoing development of inventory plan to determine cost-effective use of inventory investment while maximizing inventory turns and meeting service level targets. Identify and recommend opportunities to reduce costs and prepare for future growth, identify capacity gaps, and recommend changes to sourcing.
- Create and generate reports and performance analyses of KPIs, including out-of-stock, days of supply, aging inventories, and other analyses to facilitate cost and service improvements.
- Develop short- and long-term supply plans to balance the demand forecast with cost, efficiency and capacity constraints.
- Use planning system tools to create tactical and strategic inventory and supply solutions effectively and efficiently.
- Research and identify prospective suppliers.
- Prepare proposals, request quotes, and negotiate purchase terms and conditions, and purchase agreements.
- Monitor supplier performance and resolve issues and concerns.
- Liaise with internal teams and maintain strong supplier relations.
- Coordinating with inventory control to determine and manage inventory needs.
- Other tasks as per assigned.
- Bachelor’s degree in supply chain management or planning, procurement, and related disciplines.
- 2-3 years progressive experience in supply chain planning, and procurement.
- Previous relevant working experience in F&B industry
- Good working knowledge of planning & purchasing strategies.
- Excellent communication, interpersonal, and negotiation skills
- Strong analytical thinking and problem-solving skills
- Proficiency in Microsoft Office and with business application software, purchasing, and resource planning systems
- Good command of written and spoken English
Assistant Project Manager, Construction and Repair & Maintenance
Position Summary Expectations - Duties, Responsibilities
Reporting to the Senior Project Manager, you will manage the execution of store design & construction and to ensure that it will be completed on time, quality and within budget. You will work closely with different internal parties and external consultants and contractors in construction process. Furthermore, you shall assist on identified, analyzed, and recommended potential sites and properties for rental on store outlets expansion and growth. At the same time, you will be also responsible to manage the service maintenance providers on daily operation of service calls and assignment to external technicians in providing the most cost effective repair and maintenance services to our STARBUCKS store outlets.
- Responsibilities and essential job functions include but are not limited to the following:
- Identify, analyze, and recommend potential sites and properties for rental for company's store expansion and growth.
- Prepare letter of intents, confirmation letters, site survey request, pro-formats, and site submittal for new sites
- Complete and submit the Site Submittal Package to Starbucks Coffee International for approval for new sites.
- Coordinates and discuss effective store design, layout and construction facility issues with functional teams and landlords.
- Evaluating architectural plans for design, feasibility, safety, and adherence to building codes and other municipal and government regulations
- Ensures that store designs, construction, materials, design execution, repairs and maintenance, remodels, and portfolio management in international markets meet Starbucks standards.
- Lead the design, consultant, and contractor team to do the detailed design according to the design drawing, prepare the tender and technical documents including drawings, general specification, and materials.
- Assisting to Senior Project Manager with timely and successful resolution of construction related problems and obstacles, repair and maintenance issues, remodels, and facility management opportunities.
- Testing and analyzing construction materials for safety, strength, stability and determining optimal materials for architectural, structural and MEP status.
- Manage quotation & contract submission to be delivered on time after the order have made with vendors.
- Coordinate & monitor payment procedures for vendors accordingly to ensure no effect on construction schedule.
- Support Senior Project Manager to proceed simple purchase order and work with supply team as per project base.
- Identifies opportunities to maximize all store assets lifecycle.
- Accompanying, checking, and signing off work performed by external vendors and communicating status and quality of the work performed to third parties or maintenance planner/buyer and supervisor.
- Leading the review of performance of maintenance tasks by external vendors and maintenance technicians during the maintenance meetings.
- Corrective maintenance: carrying out repair off all plant machinery to ensure the optimum performance of the equipment & machines. This includes machine modifications, manufacturing parts and implementing modifications to improve safety, quality, efficiency, etc.
- Preventive maintenance: carrying out preventive maintenance plan and strategy on all facility management and equipment & machines as per preventive maintenance schedule.
- Responding to the calls from operational partners requiring repairs and training partners to conduct basic operational repairs for themselves, thus maximizing facility, machine, and equipment up-time.
- Training, coaching, and instructing partners in routine preventive maintenance.
- Maintaining coffee quality through adherence to Good Manufacturing Practices (GMP) and
- Hazard Analysis and Critical Control Point Guidelines, product specifications and quality procedures.
- Bachelor’s Degree in civil Engineer, Architectural Engineer
- At least 5 years relevant experience in technical, financial management & construction coordination, preferably gained from F&B industry.
- Ability to communicate clearly and concisely (English and Laos), both orally and in writing
- Ability to negotiate with vendors, work in a fast-paced environment, and ability to manage multiple tasks.
- Experience in document control & budgetary management or related disciplines
- Excellent interpersonal, communication and negotiation skills
- Highly proficient in MS application, especially in Excel, Word, Power Point
- Be hands-on and open-minded thinking
- Knowledge in design software; AutoCAD, Architecture, 3D Studio MAX, Sketch up Pro., at very good level or higher.
- Proven track record of bringing construction projects in on time, achieved quality, within budget is preferred.
