Manager, Recovery and Collection
Position Summary Expectations - Duties, Responsibilities
Report to: Team Head of Loan Recovery
Class: M1
Division: Risk
Team: Long Term Collection
- Support the bank to achieve unsecured loan portfolio
- Monitor loan collection process and gather information of defaulters to evaluate the causes and proper classification of NPL to take action effectively
- Lead recovery team to communicate with delinquent borrowers, establish and develop effective payment plans with delinquent borrowers (include cooperation with loan officers)
- Negotiate and find resolution with defaulters outside court complied to bank policy
- Advice borrowers of their legal liabilities under existing contract law (including the interpretation of their liability under the loan agreement)
- Liaise with compliance team/lawyers on litigation cases until the cases are closed
- Submit the litigation cases to the judge
- Attend Court to meet with the Judges whenever required
- Follow up legal settlement process and make sure it effectively and efficiently with internal and external lawyer firm
- Cooperation with assessment team with Conducting site visit and Report to assessment team with recommendation and proposed repayment method of the overdue clients
- Other duties and responsibilities that Management may assigned from time to time
- Bachelor or degree equivalent in Banking and Finance, and law or related field.
- At least 5-year experiences in the banking industry or related field.
- Able to communicate well in English
- Strong negotiation and problem-solving skills
- Attention to details
- Good level of computer program (MS. Word & Excel)Good understanding of business process
- Committed, patient and able to work under pressure
- Quick learner on policies, procedures and credit processes
- Have good interpersonal communication skill, team work, independent, conflict management resolution, result-oriented; ability work without supervision under pressure
- Ability appropriately effectively solve problem by showing good problem-solving negotiation with levels various situations; good interpersonal communication
- Be integrity, accountability, commitment strong compassion towards with poor the institution strong social mission
- Be highly committed work under pressure be willing frequently travel place across provinces/cities chase up migrated overdue loan partners/clients
Assistant Manager, Card Operation
Position Summary Expectations - Duties, Responsibilities
Report to: Manager, Card Operation
Class: C2
Division: Payment
Team: Card Admin
Job Objective: Coordinating Card Operation Process
- Managing daily card application/document that receive from branches and sale channels
- Managing card issuance operation such as manufacturing, shipping and receipt of card
- Controlling the document filing and the movement of document
- Reviewing customer KYC process
- Supporting all branches for the inquiry related to card operation
- Establishing and revising all related policies, guidelines, manuals, forms etc.
- Improving card issuing process to meet customer satisfaction
- Supporting all kind of internal and external report related to card operation
- Any other tasks assigned by line manager
- Bachelor degree in Business Administration, Banking, management and related field
- Minimum 4 years of experience in dealing with card business
- Challenge and demonstrate strong knowledge of card business process
- Able to use Microsoft office (Word, Excel, PowerPoint) and Internet
- Be honest, highly committed, and flexible
- Able to work under pressure, independently as well as in team
- Able to use English in speaking and writing (Above the Professional Business level)
Officer, Card Operation
Position Summary Expectations - Duties, Responsibilities
Report to: Manager, Card Operation
Class: C1
Division: Risk
Team: Card Admin
Job Objective: Supporting Card Operation Process
- Checking and creating card applications/document that receive from branches and sale channels
- Verifying cardholder KYC process
- Supporting all branches related to Visa Card operation
- Maintenance card status and information upon receiving request from cardholder
- Establishing and revising all related regulations; policies, guidelines, manuals, forms etc.
- Setting up and improving whole process of card operation business
- Supporting card issuance operation such as manufacturing, stock control, delivery etc.
- Preparing and check all kind of internal reports related to Card Operation
- Supporting with card payment banks, card service partners, etc.
- Filing all document-related after operation process
- Any other tasks assigned by line manager
- Bachelor degree in Business Administration, Banking, management and related field
- Minimum 2 years of experience in dealing with card business
- Demonstrate strong knowledge of card business process based on the understanding of IT system to support
- Able to use Microsoft office (Word, Excel, PowerPoint) and Internet
- Be honest, highly committed, and flexible
- Able to work under pressure, independently as well as in team
- Able to use English in speaking and writing (Above the Professional Business level)
Officer, Training
Position Summary Expectations - Duties, Responsibilities
Report to: Manager, Training
Class: C1
Division: Support
Team: HRD and Compensation
Job Objective: To support in the training and development task of the bank
- Work with recruitment team to determine new hire & arrange training
- Arrange & coordinate the internal training
- Summarize/ facilitate training on credit products for new staff
- Conduct refresher training on credit products quarterly
- Prepare post-training summary for all facilitators to request the trainer allowance
- Prepare the payment request for trainer allowance
- Follow up & monitor new staff after training to report & provide follow-up training for low productive staff
- Ensure all internal training materials are up to date before actual training session
- Conduct branch visit to identify training needs/ gaps, report & propose training to support
- Prepare training lesson plan before each training starts
- Propose trainer meeting to share the gaps as assessed by trainee to improve
- Keep tracking of training record in staff personnel.
- Bachelor degree in Business Administration, Human Resources, Management or related fields
- 1 Years experienced in HR and admin filed or Training
- Strong communication and influencing skills
- Advanced computer skills, Word, Excel, PPTx.
Credit Officer
Position Summary Expectations - Duties, Responsibilities
Report to: Credit Manager
Job Objective: To promote and sale Auto loan/General loan products to reach the target
- Promote, sale the car loan/General loan products and meet with applicants as the assigned target
- Build and maintain a good relationship with partners and customer
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Submit applications to credit assessment for verification and recommendation
- Visit the customer’s residence with credit assessment team if requested
- Handle customer complaints and take appropriate action to resolve them
- Prepare weekly report and others necessary report to manager
- Assist other tasks assigned by manager
- Bachelor degree or fresh graduate in the field of Banking/Finance or related degree
- Minimum of three (3) years’ experience in credit department (SME Loan, Micro Business Loan, and Housing Loan etc…)
- Able to use Microsoft office (Word, Excel, PowerPoint) and Internet
- Be honest, highly committed, and flexible
- Able to work under pressure, independently as well as in team
- Able to communicate in English (Basic)
