F&B Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : Hotel Manager
FUNCTION : Food and Beverage
LOCATION : SGC Farm,
BENEFIT : Accommodation, Food, Insurance, and other attractive benefits.
SALARY : Competitive
- Managing food and beverage operations within budget and to the highest standards
- Leading F&B team by attracting, recruiting, training and appraising talented personnel
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Proven food and beverage management experience
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- Communication and leadership skills
- Up to date with food and beverages trends and best practices
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
- Culinary school diploma or degree in food service management or related field
HR Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : HR Director
FUNCTION : Human Resources Management
BENEFIT : Accommodation, Food, Insurance, and other attractive benefits.
SALARY : Competitive
- Job Announcement, Recruiting, interviewing & selection as per requested by respective function
- Prepare new employees probation Job offer/ Employment Agreement
- Delivering, training, including inductions new staff
- Developing implementing policies issues such equal opportunities, disciplinary procedures
- Prepare the staff contract and updating
- Alert line management and updating file for employment contract
- Keep records and staff information in safety
- Take apart of evaluations staffs
- Issue Employee certification & recommendation
- Working closely others Dept.
- Control staff attendance, sick leave, annual leave
- Update staff turnover & Organization Chart
- Maintain employee’s documents & filling
- Employee relation and staff’s engagement
- Perform other tasks assigned by HR Director
- Bachelor’s degree in HR Management or related field
- 5 years’ experience in HR field
- Excellent verbal and written communication skills both English and Khmer
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Computer skills, including Ms. Office Word, Excel, Power Point, Internet E-mail and Outlook
- Strong creative, strategic, analytical, organizational skills
- Be honest, flexible and hardworking
Life Style & Recreation Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : Hotel Manager
FUNCTION : Food and Beverage
LOCATION : SGC Farm
BENEFIT : Accommodation, Food, Insurance, and other attractive benefits.
SALARY : Competitive
- Plan, organize, and schedule programs such as classes, clinics, workshops, open gyms, and community special events.
- Issue, receive, and oversee the proper care of recreational equipment and facilities, or direct the Recreation Coordinator in doing so.
- Plan and direct promotion and publicity for programs,.
- Monitor department's recreation budget.
- Perform all work in accordance with sound safety practices.
- Maintain open communications and excellent public relations.
- Respond to public inquiries in a courteous manner; provide information within scope of knowledge or refer to team members of higher classification.
- Maintain records such as attendance, income from fees, expenditures, and staff time sheets. Submit reports to the Director as required.
- Attend recreational classes and events as required to ensure smooth operation.
- Instruct, coach, and interpret rules of particular athletic area as required, or direct the Recreation Coordinator in doing so.
- Provide supervision of assigned staff, to include participating in hiring, preparing performance evaluations for the approval of the Director, and recommending disciplinary action to the Director.
- In department office, share responsibility to answer phones, greet people, and type own correspondence.
- 3-5 years’ experience in a similar role within the hospitality or resort industry
- Degree or Diploma in recreation and leisure, hospitality or travel & tourism an asset
- Previous leadership experience in recreation and leisure
- Proficient in Microsoft Office Suite; Word, Excel, PowerPoint, Publisher, Outlook
- Must possess excellent customer service skills
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion Working Conditions
- Must be able to work flexible hours including evenings, weekends and holidays
Mixologist (1 Position)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : Bar Manager
FUNCTION : Food and Beverage
LOCATION : SGC Farm
BENEFIT : Accommodation, Food, Insurance, and other attractive benefits.
SALARY : Competitive
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
- Planning drink menus and informing customers about new beverages and specials.
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
- Checking identification to ensure customers are the legal age to purchase alcohol.
- Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
- Adhering to all food safety and quality regulations.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
- Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
- Developing new cocktail recipes.
- Knowledge of mixology for traditional and creative cocktails
- Understanding of unique and complementary flavor pairings
- Impeccable customer service and social perceptiveness
- Ability to evaluate customer satisfaction and responsiveness
- Ability to enforce company policies regarding the consumption of alcohol
- Accountability in maintaining inventory and processing payments
- Physical ability to stand and walk for long periods of time
Online Marketing Supervisor (1 Position)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : Hotel Manager
FUNCTION : Hotel & Hospitality
BENEFIT : Accommodation, Food, Insurance, and other attractive benefits.
SALARY : Competitive
- Produce quality videos in a timely manner, based on needs of the department set out by the Director. Build scripts, storyboards, b-roll and other video assets; own responsibility of creative production for each project. Comfortability filming in a surgical environment required.
- Execute, measure and report performance of all digital marketing efforts, and assess against annual campaign goals set by leadership as well as industry standards.
- Provide insight to leadership on external web presence and assist in goal-setting based on site impressions, click-through rates, traffic, conversions, and online reputation.
- Responsible for developing all layouts, working with vendors or internal services to publish, print, and distribute materials (ie., brochures; postcards; presentation decks).
- Manage all of the department’s photography needs: promotional photo shoots, head shots, surgical photo shoots, etc.
- Owns the creation and distribution of the internal departmental newsletter. Collect story ideas as appropriate for related content.
- Prepares various reports on social media and YouTube performance and annual media coverage report for the Director.
- Assist the Director of Marketing and Outreach with a variety of media, communications, and marketing projects as needed.
- Bachelor’s degree in digital media, communications or related field required
- Proficient with video shooting, editing, and post-production
- Minimum two years’ experience editing in Adobe Premiere and Creative Cloud Suite
- Working knowledge of Photoshop and After Effects
- Strong attention to detail, organizational skills and specific editing workflows
- Self-motivated to complete multiple tasks on tim
- Able to shoot with DSLR’s and Sony CCD camera preferred
- Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
- Understands the interplay between online content, web marketing and other marketing vehic
- Team player, with the confidence to take the lead and guide other departments when necessary
Procurement Officer (1 Position)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : Procurement Coordinator
FUNCTION : Procurement
BENEFIT : Accommodation, Food, Insurance, and other attractive benefits.
SALARY : Competitive
- Preparing plans for the purchase of equipment, services, and supplies.
- Following and enforcing the company's procurement policies and procedures.
- Ensure all purchase meet ethic standard.
- Update the Pricing list.
- Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
- Maintaining good supplier relations and negotiating contracts.
- Ensure the Weekly and monthly reported-on time.
- Researching and evaluating prospective suppliers.
- Handel all purchasing activities such as samples and purchase requisition.
- Monitor the suppliers’ performance and recommend suggestions for improvement.
- Monitoring the daily purchasing activities and support operations in quality and timely manner.
- Sourcing quality goods from approved local, overseas suppliers and recommending new products and suppliers while focusing on the highest value at lowest cost.
- With ability to do cost analysis and take the lead in price negotiations.
- Monthly report on volume of good purchasing and expenditure.
- Coordinate the delivery of goods through suppliers to ensure they arrive on site according to schedule.
- Delivery products from suppliers to office and dispatch to relevant SGC staff and management.
- Report any accidents, injuries, and vehicle damage to management
- Keep a log of daily driving mileage, fuel consumption, oil changes, etc.
- Ensure the vehicle is in a clean and roadworthy condition before and after use
- Undertake other tasks as assigned by the Manager.
- Obey all traffic laws and ensure the safety of passengers.
- At least High school or bachelor Degree Administrative/Accounting or equivalent qualification.
- Minimum 1 year experience of Procurement and delivery.
- Have valid driving license
- Passionate about supporting the development of rural Cambodia
- Strong attention to detail
- Results focused
- Can lead by example – coach and mentor others
- Willing to continuously learn
- Strong ethics (honest) and reliability
- Strong English and Khmer communication skills (written and verbal)
- Excellent relationships building skills
Receptionist (2 Positions)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : AFOM
FUNCTION : Hotel and Hospitality
BENEFIT : Accommodation, Food, Insurance, Opportunity to be trained internally
SALARY : Competitive
- Guest-orientated care and advice all the guest, client from the farm smiling gecko and partnership
- Shared responsibility and guarantee the quality of service and processes at the reception
- Nice welcome, care and personal farewell of the guest included check-in and check out
- Accepting and edit from request and reservation from hotel-guest, meeting-guest and restaurant-guest
- Take care of all associated correspondence in English and Khmer
- Precise working daily out of the guest-bookkeeping, work daily with bookkeeping with Smiling Gecko Cambodia
- Work near with the tour guide together and the whole Farmhouse-team
- Quick fulfilment of all the prescribed reception work, cash controlling, write the menu, and tour board
- Manage the reservation continent
- Help in the service as required
- Correct handling with the daily cash
- At least high school degree; additional certification in Office Management is a plus
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
Restaurant Manager (1 Position)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : F&B Manager
FUNCTION : Food and Beverage
LOCATION : SGC Farm
BENEFIT : Accommodation, Food, Insurance, and other attractive benefits.
SALARY : Competitive
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Acute financial management skills
- Bachelor degree in Business Administration; hospitality management or culinary schooling is a plus
Restaurant Supervisor (1 Position)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : Restaurant Manager
FUNCTION : Hospitality and Tourism
LOCATION : Farm House Resort and Spa, Kampong Chhnang
BENEFIT : Insurance, and other attractive benefits.
SALARY : Competitive
- Managing restaurant staff's work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant’s cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
- Any other duties related to food and beverage service assigned by the manager.
- Diploma or degree in Hotel Management or related field.
- 3 years of work experience in Food & Beverage gained
- Good command in both spoken and written English.
- Should have pleasing personality.
- Excellent guest service skill.
- Good knowledge of food and beverage service.
Sous Chef (1 Position)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : Junior Executive Chef
FUNCTION : Cooking Skills
LOCATION : SGC Farm, Samaki Mean Chey district, Kampong Chhnang Province
BENEFIT : Accommodation, Food, Insurance, and other attractive benefits.
SALARY : Competitive
- Help in the preparation and design of all food and drinks menus
- Produce high quality plates both design and taste wise
- Ensure that the kitchen operates in a timely way that meets our quality standards
- Fill in for the Executive Chef in planning and directing food preparation when necessary
- Resourcefully solve any issues that arise and seize control of any problematic situation
- Manage and train kitchen staff, establish working schedule and assess staff’s performance
- Order supplies to stock inventory appropriately
- Comply with and enforce sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers and customers
- At least 2 years of experience as a Sous Chef
- Understanding of various cooking methods, ingredients, equipment and procedures
- Excellent record of kitchen and staff management
- Accuracy and speed in handling emergency situations and providing solutions
- Familiar with industry’s best practices
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Bachelor degree in Culinary science or related certificate would be a plus
Therapist (Massage) (1 Position)
Position Summary Expectations - Duties, Responsibilities
REPORT TO : Spa Manager
FUNCTION : Massage Therapist
BENEFIT : Accommodation, Food, Insurance, Opportunity to be trained internally
SALARY : Competitive
- Work as a Therapist in a team of three therapists
- Massages according to the offer at Farmhouse Smiling Gecko
- Possibility to offer other massages if they are learned
- Provide best service towards the guest with professional manner
- Clean and maintain all Spa, Yoga and Pool facilities
- Be able to have a conversation with guests in English
- Other tasks assigned by direct manager
- Education in massages/therapy
- Experience as a therapist in comparable companies/organization
- Being flexible and proactive
- Having good presentation skills
- Being enthusiastic and friendly
- Having good verbal communication skills in Khmer and English
- Being able to interact with people from different backgrounds
- Being able to plan and organize yourselves
