Call Center
Position Circumstances
- Career Category: Banking / Finance, Accounting
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank.
- Ensure that the responds of messages (social media channels, emails and Bank’s website) is Provided on time.
- Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge.
- Register complaints into system in accurate manner.
- Provide customers the product and service consultations, specifications, terms and conditions.
- Act as a focal point to refer customers to related teams of the bank product for further cross- selling and achieve sales target.
- Complete call logs and prepare call reports on the timely manner.
- Contact businesses or private individuals by phone to survey about the service provided by DGB Bank.
- Keep up to date with DGB’s products to ensure superior product knowledge.
- Handle tasks assigned by Manager.
- At least one year of working experiences in relevant field.
- Ability to use and communicate via social medias with professional writing style.
- Good listening, sales, customer services, communication, negotiation, problem solving, teamwork and interpersonal skills.
- Excellent product knowledge of financial services.
- Practical knowledge of banking operations, rules and regulations, and operational risks.
- Good flexibility, critical thinking and relationship management skills.
- Ability to use and communicate in both Khmer and English (Korean is a plus).
- Microsoft Office and Bank’s software.
- Strong dedication to accuracy and efficiency
Mobile App Developer
Position Circumstances
- Career Category: Computer - General, Computer - Programming, Computer - Networking
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Effective verbal, presentation and listening communications skills, effective written communications skills
- Develop and distribute mobile apps for Android and iOS platforms.
- Work with product development team to analyze, design & development for new application features
- Develop and maintenance existing apps
- Integrate application components and third-party programs
- Ensure the performance, quality, and responsiveness of mobile applications.
- Work on bug fixing and improving application performance.
- Perform any other task assigned by line manager
- At least 2 years of working experience with Mobile development
- Experience with JSON concepts and REST full or SOAP APIs
- Experience with UI/UX design
- Understanding of OOP concepts, Mobile SDK, Versions, third party libraries
- Familiarity with programming language such as JavaScript, Typescript, HTML, CSS, Angular, Java, PostgreSQL, Database, svn, git
- Familiarity with Mobile App Framework (IONIC, Cordova)
- Experienced in Banking industry is an advantage
- Willing to learn new technologies
Senior Credit Management Officer
Position Circumstances
- Career Category: Banking / Finance, Exec. / Management
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Preparing Reviewing and updating policies, guidelines, and procedures of Credit Division.
- Preparing of all credit reports, including internal reports and external reports (NBC, ABC, CBC etc).
- Conducting internal training of credit policies, guidelines and procedures.
- Conducting research of loan products and interest rate in banking industry by quarterly basis.
- Supporting Relationship Department for Loan Memo preparation in banking system.
- Other tasks which is assigned by a direct Manager.
- At least 3years’ experience in banking industry is preferred.
- Strong knowledge and experience of Credit Management.
- Good understanding of all related requirement regulations from government bodies.
- Initiative, flexible, high commitment and good interpersonal skills.
- Excellence written and spoken English skills.
Senior/ Relationship Officer
Position Circumstances
- Career Category: Banking / Finance, Exec. / Management
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Promoting the products and services of the bank to clients and public
- Collecting all client’s required documents for each product’s application including loan and deposit to ensure their eligibility for each type of products
- Communicating with clients to ensure their application is smoothly processed.
- Preparing clients’ application for getting approval
- Achieving monthly plan on each assigned product.
- Handling the daily activity and other tasks after completing clients ‘application.
- Providing good service and communication with the potential and existing clients
- Handling clients’ issues relating to the bank products and take a prompt action to solve the problem Handling other tasks assigned by Manager.
- Minimum two-year experience with banks or MFIs.
- Friendly, smile and professional sound
- Flexibility and self-confident
- Be able to work under pressure
- Honesty, Commitment and hard work
- Good communicate skills.
Software Development Unit Manager
Position Circumstances
- Career Category: Computer - Networking, Computer - General, Exec. / Management
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Lead internal developer team to maintain and develop new feature in core banking system (CBS) and mobile banking application
- Develop, maintain, enhance and troubleshoot existing applications and core banking system.
- Develop, maintain and execute automation tests to ensure sufficient test complete.
- Develop appropriate computerized information systems to meet the needs of departments, units, and branches request.
- Work with development team in delivering the project and deliverables on time and good quality.
- Ensure the performance, quality, and responsiveness of applications.
- Provide support as required to ensure the availability and performance of developed applications for both external and internal users
- Well coding designed, efficient code.
- Perform other tasks to further IT security that can be assigned by line manager
- Experiences as Software Developer with Bank or MFI in an advantage
- Strong designing and programing experience in Java.
- Comprehensive understanding of object-oriented and designed pattern Java spring framework API development concept is plus.
- Advance knowledge developing and debugging
- Experience with Common DBMS such as PostgreSQL, SQL Server, MySQL, and/or Oracle is a plus
- Experience in other core banking system is a plus Self-Starter with strong self-management skills Good communication skills
- Ability to organize and work under pressures.
Senior Product Planning Officer
Position Circumstances
- Career Category: Banking / Finance, Exec. / Management
- Schedule:Full-time
- Salary: N/A
Job Location: Head Office
Duties & Responsibilities:
- Develop and design new banking products based on the market trends.
- Set up policies and guidelines of the new developed products.
- Involve in testing SIT and UAT of new products.
- Keep the policies, procedures, guidelines and form of each product up to date
- Involve in products’ policies and guideline translation
- Work closely with vendors, management and regulatory authorities on the tasks relating to the bank products;
- Design and review operational forms to facilitate daily banking transactions for customer/branches; Prepare training materials and provide training to relevant staffs on products and services
- Work closely with other relevant departments, units and branches to ensure the readiness before implementing each business project
- Gather feedback and provide recommendation for improvement of the policy, guideline and workflow;
- Other tasks assigned by line manager.
- At least four years’ experience with related to the field
- Good at writing policies, procedures and guidelines
- Creative thinking skills
Database Administrator
Position Circumstances
- Career Category: Computer - General, Computer - Networking
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Maintain databases ensuring that data is held securely, with integrity and meets all DGB Bank’s policy and security standards. Ensure that processes for the capture and maintenance of data are effective and efficient.
- Ensure necessary system maintenance and upgrades are planned, communicated and implemented with minimal impact on business operations; identifying any relevant training requirements with staff may need be trained on or notified of the changes
- Design, implementation, support and monitoring of Data Warehouse and reporting systems.
- Provide subject matter expertise, advice and consultancy for assigned projects
- Ensure that backup and recovery plan for databases, application and reporting systems are in place Installing and testing new versions of the DBMS
- Create and maintain up to date the documents, including data standards, procedures and definitions for the data dictionary
- Communicating regularly with technical, applications and operational staff to ensure database integrity and security
- Developing, managing and testing backup up and recovery plans; ensuring that storage and archiving procedures are functioning, correctly; capacity planning.
- Monitor databases, application and reporting systems performances, generate the report in Monthly basis
- Report on operational tasks in Monthly basis
- Report on project tasks in Monthly basis.
- Other tasks assigned by line manager.
- Development, Data Warehouse and Business Intelligent experience.
- Experiences in Oracle and PostgreSQL Database.
- Experience in Server Linux Shell Script.
- Experienced in Microfinance or Banking sector is preferred.
- Knowledge in other databases including Microsoft SQL, Oracle, MySQL is plus
- Experienced in large scale MIS environment with multiple databases and multiple platforms.
- Experienced in the creation and reviewing of system architecture and technical documentation.
- Good in written and verbal communication skills and the ability to communicate effectively and all levels of the business.
- Good in problem solving and analysis skills.
Senior Card Operation Officer – Authorization and Monitoring
Position Circumstances
- Career Category: Banking / Finance, Exec. / Management
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Real time transaction monitoring and call follow up, inform and verify with cardholder for new transaction and suspicious transaction.
- Communication with card holder to provide them with preventive measures to protect the safety of using their card online to prevent any fraudulent activities.
- Identify and investigate the methods and processes used in fraudulent activities.
- Develop and implement fraud transaction monitoring rules to detect unauthorize and to prevent any fraudulent transactions.
- Detect, prevent and control card related to fraud losses.
- Develop and redefine procedures to minimize the risk of exposure.
- Recommend to senior level any rules that help to prevent any fraudulent activities.
- Process card transactions and cancel authorization as requested by cardholder.
- Perform Card Operation Block, Unblock, Authorize, Cancel Authorize as requested by cardholder and if any fraud activities.
- Participate in system testing and evaluation to ensure system is working as expected and valued as it is.
- Monitor the related system connection to ensure system is working properly and alert to responsible people for their further actions.
- Provide weekly, monthly, quarterly and yearly report to manager with recommendation.
- Other Tasks are assigned by Manager.
- Minimum 3 to 5 years experiences with commercial banks.
- Must understand rules, regulations, and parameter for card schemes.
- Card scheme and Card transaction experience are mandatory.
- Good understanding and knowledge of emerging payment system fraud and security trends.
- Good understanding and experience in working with rule based online fraud monitoring system.
- Good at English and computer literation.
- High degree of self-motivation, high responsibility, hard-working and integrity.
- Flexible, willing to learn, able to work under pressure, good team work and interpersonal skill.
Senior IT Auditor
Position Circumstances
- Career Category: Computer - Networking, Exec. / Management, Computer - General
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Plan, coordinate and execute audit activities at organization level.
- Examine internal IT controls, evaluate the design and operational effectiveness, determine exposure to risk, and develop remediation strategies.
- Communicate with operational staffs and management to obtain inputs for audits.
- Report audit findings and conclusions to management.
- Assist IT audit staff in performing complex audits and reviews.
- Develop auditing program to offer comprehensive audit coverage within the organization.
- Conduct performance evaluation of audit staffs and provide feedback.
- Analyze risks associated with IT processes and assess the effectiveness of the internal
- Control systems. Establish standard procedures and policies for IT auditing.
- Determine the audit scope and objective and accordingly prepare audit work plan.
- Resolve auditing and operational issues in a timely fashion.
- Set priorities, identify necessary audit plan changes, supervise audit processes and
- Prepare detailed reports on findings.
- Ensure that audit processes comply with company standards.
- Review audit reports for correctness and completeness before submitting to management.
- Develop a strong understanding of business and system processes.
- Ensure all working papers are completed and in order.
- Perform other tasks and functions as may be assigned by Internal Audit Manager.
- Evaluating the design and operational effectiveness of general and application IT controls related to the financial reporting process, including making recommendations to improve the controls and processes.
- Minimum of 5 – 8 years of IT experience. Exposure to the financial services sector is an advantage (auditing field in Bank/MFIs).
- Knowledge of IT auditing processes for computer and information system management.
- Providing of IT Governance and Infrastructure.
- IT control review engagements for Financial Service sectors and project audits that adhere to Financial Services, COBIT, COSO standards, ISO Lead and CISA certification or equivalent such as CISSP, CRISC or CIMS is preferable but not essential.
- Understanding of functions and control within ERP and web-based application.
- Experienced in monitoring tools such as Solarwind, Cati, Syslog.
- Have a good understanding of networking and routing protocols, Including TCP/IP.
- Proven experience in IT Governance, Infrastructure, Unix/Linux/Window system administrator/VMware, firewalls and IDS systems.
- Knowledge of Oracle, Microsoft SQL Server, MySQL and Oracle database.
- Excellent interpersonal, communication, and presentation skills with logical thinker, good attitude, fast learner and good team player.
- Ability to multi-task, manage the team and meet deadlines
Software Developer
Position Circumstances
- Career Category: Computer - General, Computer - Programming
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Develop, maintain, enhance and troubleshoot existing applications.
- Develop, maintain and execute automation tests to ensure sufficient test complete.
- Work with the application development team in delivering the project and deliverables with time and good quality.
- Well coding, designed, efficiency.
- Report and other task assigned by IT Manager.
- Fresh graduate or Bachelor Degree in computer science is an advantage
- Experience as Software Developer with Bank or MFI is an advantage
- Strong designing and programing experience in Java.
- Comprehensive understanding of object-oriented and designed pattern Java spring framework API development concept is plus.
- Advance knowledge developing and debugging
- Experience with Common DBMS such as PostgreSQL, SQL Server, MySQL, and/or Oracle is a plus
- Experience in other core banking system is a plus
- Self-Starter with strong self-management skills
- Ability to organize and work under pressures.
Senior Accounting Officer
Position Circumstances
- Career Category: Accounting, Banking / Finance, Exec. / Management
- Schedule:Full-time
- Salary: N/A
Duties & Responsibilities:
- Reconciliations of ledger accounts relating operating transactions in Core Banking System
- Assist manager in preparing budget plan Prepare monthly report by comparing to budge
- Assist in developing and updating guidelines to ensure transactions are simplified and compliance with regulations CIFRS and regulatory requirements
- Assist manager in the preparation of monthly, quarterly and annually financial reports.
- Other tasks assigned by manager.
- Minimum two-year experience in Accounting/Finance from commercial bank.
- Understanding of financial compliance, IFRS and regulatory requirements.
- High integrity and good communication skill both in Khmer and English.
- Good at MS-Excel.
- Willingness to accept new assignment and ability to perform tasks under pressure.
