Senior Solution Analyst & Data Engineer
Position Summary Expectations - Duties, Responsibilities
Direct Reporting Line: Manager - Agile Technical Business Analyst & Data Engineer
Department: Transformation and Efficiency Department
Function: Digital Transformation Solution and Data Engineering
Job Level/Grade: 9
Job Purpose:
In this position, individual is responsible for having complete understanding of company system landscape, system architecture, and related business process to design solution that aligns with regional platform architecture direction. Individual is also involved in delivery of various digital solution projects and ensure data available, accessibility and quality through timely data replication, streaming and modelling enable business and AI engineer to utilization for various performance management, and AI analysis and implementation.
- Solution Analysis
- Having complete knowledge of company systems and applications and their relationship to business process and model.
- Analyze business strategic and operational requirements, and design solution that best suits the requirement within cost and time frame.
- Provide technical solutions consultancy and advise in solution design and process flow.
- Simulate and assist in designing and analyzing business process flow. (using BPMN 2.0).
- Ensure project deliverables are documented according to required procedures and standards.
- Develop relationships with the local business stakeholders and form a trusted first point of contact relationship.
- Perform Business Analyst functions to support regional integration projects. This role will involve delivery of business & functional requirement documentation, SIT / UAT Testing, Release Management of required software components.
- Define creative design solutions with a focus on process improvement through technology enhancements, efficient process design and automation capabilities.
- Present complex business and technical requirements and/or information that is appropriately tailored to the target audience.
- Perform Gap analysis and recommend technical solutions.
- Document Functional Requirements create functional specifications and prepare wireframes/flowcharts as needed.
- Identify, document and manage development issues and risks through resolution.
- Oversee the development of the software as per the specifications and review that proper testing of the solution has taken place.
- Data Engineering, MI & Report Development
- Design and develop data mapping, data modelling, data aggregation to provided simplified and comprehensive data for business analytics and intelligence team.
- Design and develop data for performance metric and MI needed for data visualization and dashboard design.
- Develop report, data set required for various functional business process.
- Work with Regional platform data lake team in regional data lake platform project to ingest and stream local business unit data into regional central data lake for all regional platform to interact and give a holistic 360 degree customer view by helping regional data team understand local data structure, business use case, and provide data mapping into regional standardize data model.
- Support and maintain PCLA Centralized Data Store.
- Work with IT team to ensure data sync from core system are timely and correct to avoid business disruption. Through establishment of collaborative issue monitoring and reporting process, and development of data reconciliation and monitoring mechanism for auto detection.
- Work closely with regional technology team to provide understand and mapping of all source system data into data lake.
- Migrating data from one system to another using ETL techniques and best practices.
- Develop, enhance Business Intelligence report solutions to meet the needs of the business users.
- Create, review, and analyze complex, integrated data models and information from various sources (ERP, CRM, EDW, and unstructured data, etc.)
- Verify correctness and completeness of data model, data relationships, and mappings.
- Identifying business information needs for an enterprise data warehouse and related reporting structures and interfaces.
- Ensure continuous improvement and enhancement to company data management framework to comply with group data policies.
- Experience/Skill:
- Bachelor’s Degree in Computer Science / Engineering with Business degree is a bonus.
- Strong technical experience in enterprise software development, data engineering or other technical hands-on expertise in enterprise solution end-to-end delivery.
- Experience working fast pace parallel agile project delivery.
- Understanding of corporate organizational operation procedure, framework and policies, and cross-functional structure.
- Experience in insurance policy administration (e.g. LIFE/Asia, Integral Life) system support, usage, configuration and consultancy is a bonus.
- Experience in performing similar technical role such as system analyst, software engineer,
- Experience in life insurance business and IT solution delivery to the business.
- Experience in software development cycle business and functional documentation.
- Experience in conceptual and functional business process modeling.
- Bonus
- Experience with DBMS technology (SQL, NoSQL, NewSQL), Big Data, data semantics, and data analysis.
- Innovative thinker who is positive, proactive and readily embraces change
- Strong understanding of Business Intelligence concepts and best practices, with an understanding of its strategic importance to organizations
- Superior conceptual and analytical abilities, identifying opportunities for improvement through analysis and creative thinking
- Continuous learner able to adapt new technologies and techniques to existing business needs
- Strong ability to understand client culture and align collaborative efforts to produce desired outcomes
- Capable of performing within a linear sequential design approach and an iterative approach to software development life cycle methodologies
- Knowledge/Skill:
- Professional technical and business documentation.
- In-depth understanding of software development life cycle (SDLC), Waterfall and Agile (DevOps or Scrum).
- Being good at listening skills, teamwork and demonstrates intellectual curiosity.
- Ability to work with a globally distributed cross functional team.
- Good knowledge in software documentation, standard, and best practices.
- Ability to deliver technical jargons in layman terms to business and vice-versa to technical team.
- Understanding of life insurance business is preferable
- System reporting and advanced SQL Query preferred.
- object-oriented programming language like C#, Java, or Python
- Databases: SQL Server, DB2, Couchbase, MySQL, Oracle, SQLITE
- Operating Systems: Windows / Linux
- Application Server: JBoss EAP, Tomcat, Apache httpd.
- Visual Studio, Visual Studio Code, SQL Server Management Studio
- Service Bus Explorer, Azure Storage Explorer, Postman, Fiddler
- Agile Project Management Documentation Tool: Jira, Jira Software, Confluence
- Source Code Version Control Bit Bucket (Regional), Azure DevOps (internal in-house)
- Presentation Tier: HTML5, CSS, Bootstrap
- Mobile development experience with ReativeNative or other popular mobile development language
- Solution Design & Architecture: Enterprise software architecture design e.g. application diagram, solution architecture diagram, data flow diagram.
- Microsoft Office 365 suite
- Big Data handling experience (Hadoop, NoSQL, Document DB, Azure Data Lake, etc.,) a big plus
- Knowledge OS Window Server, Linux, UNIX and VMware.
- Data migrations and systems integrations
- Working Relationships:
- Internal:
- Executive Committee and Senior Leadership Team
- All PCLA departments/functions
- Prudential Corporation Asia
- External:
- Local vendors
- Overseas vendors
- Regional Technology Team
- Additional Comments:
- Core Competencies
- Problem solving
- Creative Thinking
- Strong passion in technology
- Effective communication
- Strategic thinking – a great deal of analyzation is required to be a technical business analyst. So, capability in strategic thinking essential.
- Systems Thinking
- Research skills – ability to do research and derive solution for various issues.
- Goal-oriented team player committed to quality and detail
- Specific Job Competencies
- System/application design and architecture
- Technical research
- Quick learner in technical domain
- Data structure design
- Data Intelligence
- Experience with multiple coding languages
- Business domain knowledge
Pruventure Development Manager
Position Summary Expectations - Duties, Responsibilities
The PRUventure Development Manager is accountable for achieving the success of our PRUventure (full-time agent) by achieving the desired target and in line with the company’s objective.
- Conducting daily sales coaching for the full-time agents.
- Setting up sales activities and other initiatives to support full-time agents’ performances.
- Conducting one-to-one coaching with full-time agents for ensuring better and best performance.
- Conducting regular performance reviews for full-time agents and giving feedback to the leaders and program management for further actions.
- Working with the training team to identify the skill and knowledge gap and provide intervention training as soon as possible.
- Being accountable for the achievement and success of full-time agents.
- Who are we looking for?
- Bachelor’s degree in marketing, business administration, or relevant field.
- Minimum 3-year experience in sales, financial services frontline, etc.
- Experience in the top-tier sales team is an advantage.
- Highly ambitious, entrepreneurial mentality, hard-working and high level of courtesy.
- Becoming better at listening skills, teamwork, and demonstrating intellectual curiosity.
Lead, Leader Development Program
Position Summary Expectations - Duties, Responsibilities
Direct Reporting Line: Manager, Leader Development Program
Department: Agency Distribution
Function: Center for Performance Development
Work Location: PP, SR, BTB, KP
Job Level/Grade: 7
Job Purpose:
The Lead, Leader Development Program is responsible for developing performance of new and existing agency leaders to make sure they improve and move up the agency performance to the next level align with the agency direction and plan.
- Assist manager to develop the agency leader learning program for new and existing cohorts of leaders and roll out with clear calendar and structure with complete enrolment by working with all relevant stakeholders including all Region Heads.
- Time-to-time review and update the program curriculum in responses to practical business need and right time to ensure effectiveness of the program
- During the program, provide feedback on leader’s behavior, skill, attitude to Region Head and discuss on working out the mechanism and solution to improve the status quo
- Work with recruitment to develop recruitment tool to support leaders
- Work with regional stakeholder to incorporate or import any leader program to PCLA to improve the current program
- Assist Manager, Leader Development Program and other tasks assigned as per needed.
- Experience/Skill:
- 3-year experience in Financial Services Frontline, Trainer, Lecturer OR Sales.
- Experience in leading team is an advantage
- Bachelor’s degree in education/training or business
- Highly ambitious, independent thinker, hard-working and high level of empathy
- Knowledge:
- Being good at listening skills, teamwork and demonstrates intellectual curiosity.
- Working Relationships:
- Internal:
- All PCLA departments/functions
Head, Risk & Compliance
Position Summary Expectations - Duties, Responsibilities
Direct Reporting Line: Chief Risk Officer
Department: Risk & Compliance
Job Purpose:
- Accountability on periodic risk assessments / and response plans;
- Accountability on internal monitoring and auditing;
- Oversight on the detected offenses, developing corrective actions, and reporting findings to the management/regulator (if any).
- RISK MANAGEMENT
- Oversight on planning and implementation of PCA Risk Framework / local ERM requirements, including the Company Risk Framework approved by the Risk Committee and other responsibilities delegated by the Risk Committee;
- Be responsible for formulation, communication and monitoring of the Company risk appetite and limits structures; including annual review of, and proposal to the Risk Committee the necessary adjustment to the risk appetite and risk limits;
- Oversight on planning, formulation (or adjustment) and communication of the relevant Operational Risk Management process, ensuring the effectiveness of Operational Risk Management process;
- Lead maintenance of the risk MI in the Group-wide ORM system (OpenPages);
- Collates , monitors, challenges and assesses the completeness of risk information reported by risk coordinators/owners, and reports relevant risk management information according to the reporting requirements to the Risk Committee / local Board/ RHO Risk Function on a timely basis;
- Ensures reportable issues are escalated to CEO/Risk Committee/Audit Committee/local Board/PCA on a timely basis;
- Holds regular discussion forum with risk coordinators / risk owners to understand functional risk profile, and to ensure risk policies are effectively implemented by all functions across the Company.
- Oversight planning and communication of the half-year/ annual Turnbull sign-off, and ensures completeness and effectiveness of the sign-off process.
- COMPLIANCE
- Provides advice and guidance, including training, on matters relating to compliance with relevant laws and regulations and Prudential standards;
- Provides overall leadership for identifying, assessing and reporting on regulatory compliance risks and to maintain an individual and aggregated view of regulatory compliance risk exposures;
- Lead conducts of compliance reviews and monitoring activities to assess the quality and adequacy of various compliance arrangements the business has established and implemented in order to comply with all applicable legal and regulatory requirements, including adherence to internal policies and procedures;
- Fosters and maintains relationships with the regulators, as designated key individual, through continuous regulatory engagements;
- Lead preparation and implementation of an annual risk-based compliance review plan which forms part of the Annual Compliance Plan that must be approved by the Audit Committee;
- University graduate or equivalent, majoring in Law, Economics, Business Administration, Accounting, or Finance.
- At least 7 years of experience in risk, compliance, finance, auditing, distribution channel or equivalent.
- Possesses a Research Skill, Reporting Research Results, Analyzing Information, Coordination, Administrative Writing Skills, Organizational Skills, Audit, and Statistical Analysis.
- Has a strong ability to apply logical and critical thinking to resolve problems.
- Propensity to plan strategically yet be able to adapt quickly to business context.
- Strong numerical, written, and verbal communication skills;
- Ability to build trust and rapport with all levels of the organization.
- Excellent spoken and written English.
Manager, Enterprise Risk Management
Position Summary Expectations - Duties, Responsibilities
Direct Reporting Line: Head – Legal, Risk, Compliance and Government Relations
Department: CEO
Function: Operational Risk
No of Subordinates: 2
Job Level/Grade: 10
Job Purpose:
The position is in place to ensure operational risk management activities have been carried in line with PCA Risk Framework and increase enterprise risk management maturity. Team development to ensure proper and consistent risk management is also one of the core purpose of this position.
- Operational Risk Management
- Plans and implements risk management plan according to PCA Risk Framework / local enterprise risk management requirements to increase enterprise risk management maturity through relevant governance arrangements;
- Be responsible for formulation, communication and monitoring of the Company risk appetite and limits structures; including annual review of, and proposal to the appropriate governance forum/committees the necessary adjustment to the risk appetite and risk limits;
- Plans , formulates (or adjusts) and communicates the relevant Operational Risk Management process, ensuring the effectiveness of Operational Risk Management process;
- Promotes awareness of operational risk management in PCLA;
- Maintains the risk MI in the Group-wide ORM system (OpenPages);
- Collates, monitors, challenges and assesses completeness of risk information reported by Risk Coordinators/Risk Owners, and report relevant risk management information for relevant Board Committees on a timely basis;
- Ensures reportable issues are escalated to CRO/Risk Committee/Audit Committee/local Board/PCA on a timely basis;
- Holds regular discussion forum with risk coordinators / risk owners to understand functional risk profile, and to ensure risk policies are effectively implemented by all functions across the Company.
- Manages communication relevant risk management policies and PCA Corporate Governance Manual; and
- Develops team members to deliver risk management plan.
- Board Secretary
- Provides secretary supports to PCLA Investment Committee, Risk Committee, Audit Committee and Board;
- Prepares quarterly meeting materials, minutes and follows up actions for all committees;
- Prepares materials for Annual General Meeting of shareholders;
- Reviews terms of references of PCLA Risk Committee, Audit Committee and Board Committees on annual basis; and
- Update directorship of each director on annual basis.
- Experience/Skill:
- University graduate or equivalent, majoring in Law, Economics, Business Administration, Accounting, or Finance;
- At least 5 years experiences in risk, legal, compliance, finance, auditing, or equivalents are desired;
- Possesses research skill, reporting research results, analyzing information, coordination, administrative writing skills, organizational skills, audit, and statistical Analysis;
- Has strong ability to apply logical and critical thinking to resolve problems;
- Propensity to plan strategically yet be able to adapt quickly to business context;
- Strong analytical skills;
- Strong numerical, written, and verbal communication skills;
- Ability to build trust and rapport with all levels of the organization;
- Excellent spoken and written English;
Supervisor, Information Security
Position Summary Expectations - Duties, Responsibilities
Direct Reporting Line: (Senior) Manager, Information Security
Department/Function: Risk and Compliance Department/Information Security
Job Purpose Statement:
To provide assistance and where appropriate take the lead in ensuring the company is properly protected against information security risks
- Main Accountabilities
- Under guidance and supervision of the line manager, take initiative and provide assistance for:
- Identification of security risk; vulnerability and control assessments
- Implementation of (Group) security standards and policies
- Security advice e.g. for new software and hardware or third-parties
- Coordination of security enhancement actions
- Quality assurance • Management of access rights and IT privileges and of log reviews
- Independent oversight on security operations such as e.g. patch management
- Security incident management
- Staff security training and awareness
- Internal/external audit response
- Other security tasks as defined by the line manager
- Knowledge, Skills & Experience
- Degree in Management information Systems, Computer Science or similar (technical) education
- Several years of exposure to IT operations and infrastructure
- Understanding of information security requirements. Formal security training would be a big plus
- Strong English language proficiency, both in speaking and writing
- Some experience in technical writing and creation of policies and guidelines
- Familiarity with large multi-national companies is a plus
- Key Success Factors & Performance Measures
- Vulnerability and control assessments are properly and timely completed
- Policy requirements are properly communicated to owners
- Improvement actions are properly tracked
- All staff training is regularly provided
- Stakeholder expectations are well-managed (see working relationships below)
- Access rights and IT privileges are conservatively managed
- Operational service level agreements are met
- Quality assurance testing is performed
- Security incidents, if any, are professionally managed
- Personal leadership behaviors such as customer centricity, working 2 together, execution excellence and professional self-development are well demonstrated
Senior Supervisor, Business Analysis & Quality
Position Summary Expectations - Duties, Responsibilities
Direct Reporting Line: Assistant Manager – Business Analysis & Quality Assurance
Department: Transformation & Efficiency
Function: IT
Job Level/Grade: 9
Job Purpose:
This position is responsible for collaborating with business subject matter experts to elicit Business Requirements and Business Needs. This position will be responsible for taking the Business Requirements and creating the Functional Requirements and Specifications that developers can use to create software solutions. This position should be capable of managing, and coordinating the development process and solution effectively and efficiently. The individual will build relationships with key stakeholders both in the business areas and IT. This position will require technical writing and visual principles to combine/convert meeting discussions, white-board sessions, vendor and industry documentation, and technical artifacts into well-formed, standardized, maintainable documentation. This position will be able to prepare technical user manuals, system configuration documents and other technical reports.
- Technical Business Analysis
- Perform Business Analysis in core and non-core system support, issue investigation, resolution or escalation to technical team.
- Involved in delivery of key strategic transformation project and critical tactical solution.
- Provide technical solutions consultancy and advise in solution design and process flow.
- Develop relationships with the local business stakeholders and form a trusted first point of contact relationship.
- Perform Business Analyst functions to support regional integration projects. This role will involve delivery of business & functional requirement documentation, SIT / UAT Testing, Release Management of required software components.
- Define creative design solutions with a focus on process improvement through technology enhancements, efficient process design and automation capabilities.
- Present complex business and technical requirements and/or information that is appropriately tailored to the target audience.
- Perform Gap analysis and recommend technical solutions.
- Document Functional Requirements create functional specifications and prepare wireframes/flowcharts as needed.
- Identify, document and manage development issues and risks through resolution.
- Oversee the development of the software as per the specifications and review that proper testing of the solution has taken place.
- Vendor Technical Management
- Understand technical design and implementation of vendor's solution.
- Managed and maintain vendor technical documentations provided to PCLA
- Responsible as first line support for issue and technical issue escalation to vendor for support.
- Bridge between business user and vendor's Business Analyst/Project Manager to translate business needs/challenge into functional logic.
- Work with cross-functional stakeholders in various vendors engagement processes like Request for Proposal, Proposal technical evaluation, vendor recommendation base on technical standpoint, etc.
- Ensure that vendor deliver the right product fitting to requirements and scope.
- Experience/Skill:
- Bachelor’s Degree in information system management, Computer Science and Business preferred.
- 3+ years with proven project management experience in Information Systems implementation or IT consultancy/Business Analysts.
- Experience working fast pace parallel agile project delivery.
- Experience in insurance policy administration system support, usage, configuration and consultancy preferred.
- Experience in system reporting and advanced SQL Query preferred.
- Experience in application development, design, and delivery.
- Experience in life insurance business and IT solution delivery to the business.
- Experience in software development cycle business and functional documentation.
- Experience in conceptual and functional business process modeling.
- Experience in UI/UX design
- Knowledge/Skill:
- Ability to interact with business users in a professional manner.
- In-depth understanding of software development life cycle (SDLC), Waterfall and Agile (DevOps or Scrum).
- Being good at listening skills, teamwork and demonstrates intellectual curiosity.
- Good knowledge in software documentation, standard, and best practices.
- Ability to deliver technical jargons in layman terms.
- Understanding of life insurance business is preferable
- Understand in various OS Window Server, Linux, UNIX and VMware is preferable.
- Additional Comments:
- Core Competencies
- Problem solving
- Creative Thinking
- Strong passion in technology
- Effective communication
- Leadership
- Systems Thinking
- Specific Job Competencies
- System/application design and architecture
- Technical research
- Quick learner in programming and technical domain
- Data structure design
- Experience with multiple coding languages
- Business domain knowledge
