Senior Officer, Fraud Management
Expectations - Duties, Responsibilities
- To develop the Fraud prevention program for all bank channels
- Daily monitor branches operation transaction and other channels transaction
- Implement Fraud prevention task for ATM/CDM
- Monitor Cards & Fraud activities
- Work VISA, MasterCard UPI
- Provide Helpdesk and resolve problems regarding system hardware
- Participate Cards to implement products
- Understanding Cards principle (acquiring, issuing).
- Bachelor degree in IT or other equivalent
- Experience in banking industry appreciated
- Knowledge IT principle: Hardware, OS, Network
- Be able to resolve any customer inquiries and complaints effectively
- Customer services oriented with great personal and communication skills
- Good verbal and writing communication skill
- Honestly, commitment and hard work
Senior Client Consultant
Expectations - Duties, Responsibilities
- Prospects new clients and interview them for loan application
- Conduct loan appraisal and collect detailed information (personal, business, and guaranties) and arrange to opens new loan account
- Analyze and interpret financial statements of the business in order to access the repayment capacity and financial soundness of the borrower
- Prepares and execute loan contracts and arrange for loan disbursement
- Monitor customer repayment and manage follow-up for a timely loan repayment
- Maintains contact and build good relationship with clients
- Ensure full compliance with Prince Bank’s lending policies and procedures.
- Bachelor degree in Finance and Banking or other related fields
- Minimum one or two years of experience in loan or SME loan is a plus
- Good at problem solving and good relationship with authority
- Be able to use MS Office
- Proactive, flexible and good team player
- Integrity, confidentially, and willing to work in the flexible time
- Strong interpersonal, lead team, and communication
- Ability to think creatively and innovatively.
Senior Officer, Partnership Management
Position Summary Expectations - Duties, Responsibilities
Report : Manager, Partnership Management
- Support in managing partnership performance and engagement to reach the annual target and strong relationship
- Support in delivering related projects of Alternative Channels to make sure all projects are done before or within timeline
- Provide training to users on new products/services provided to make sure that they have enough knowledge before implementation
- Participate in initiating new services for better customer experience
- Deal with team/other departments to resolve complaints
- Other tasks assigned by manager following business needs
- Bachelor’s Degree in Marketing or other related fields
- At least 2 or 3 years’ experience as senior officer or supervisor in Sales or Marketing in Commercial Banks or MFIs
- Experience in selling to customers in a diverse range of industries and successfully managing expectations of multiple parties, internal & external
- Strong commitment and working responsibility
- Good inter-personal and presentation skills
- Good English and Chinese is a plus
Customer Help Desk Consultant
Expectations - Duties, Responsibilities
- Provide first level product & service guidance and assistance to customers by phone, and resolve issues or enquiry that may raise.
- Communicate professionally with customers by Phone, E-mail or SMS.
- Be promptly taking actions to assist customers as per needed.
- Proactively follow-up with colleagues to provide best service to customers.
- Report customer’s complaints, requests or suggestion to Call Center Manager.
- Escalate issues and concerns to supervisor and managers as required.
- Maintain good communication with internal staffs.
- Well escalate and follow up pending cases with related departments or divisions.
- Other tasks assigned by line manager and head of department.
- Bachelor degree in Finance and Banking or other related fields.
- Minimum 1 year experience in customer service in banking and finance industry.
- Ability to expedite the resolution of customer problems and complaints.
- Excellent interpersonal and communication skills
- Punctual, Patient and Enthusiastic.
- Be flexible to work with rotating schedule and able to work under pressure.
- Computer skills in Microsoft Office (Word, Excel), Internet & Email.
- Language proficiency in English, and Chinese is a plus
Officer, Business Relationship VIP-Client
Expectations - Duties, Responsibilities
- Prospect new client and interview them for loan application.
- Conduct loan appraisal and collect detailed information (personal, business, guaranties) and arrange to open new loan account.
- Analyze and interpret financial statement of the business in order to access the repayment capacity and financial soundness of loan clients.
- Prepare and execute loan contract and arrange loan disbursement.
- Monitor customer repayment and manage follow-up loan repayment in a timely manner.
- Maintain and build good relationship with clients.
- Ensure full compliance with Prince Bank’s lending policies & procedures.
- Other tasks assigned by Line Manager.
- Bachelor degree in Finance and Banking or other related fields.
- At least 1-2 years of experience in loan or SME loan is a plus.
- Obtain good problem solving skill and able to maintain good relationship with authority.
- Proactive, flexible and good team player.
- Ability to think creatively and innovatively, ability to keep confidentiality.
- High integrity, and willing to work in the flexible time.
- Computer skills: Advance level in Microsoft Office (Word, Excel), Internet & Email.
- Excellent in English proficiency and Chinese
Client Consultant Supervisor
Expectations - Duties, Responsibilities
- Exercise direct supervision over Senior Client Consultant/Client Consultant and loans solicited by them
- Take the lead in promoting the product particularly in conducting the client orientation
- Review loan applications brought by SCC/CC
- Present credit case to Credit/Risk Committee for further approval of the loan
- Provide on-the-job coaching and development of loan assessment skills of SCC/CC
- Conduct daily monitoring of loan accounts and settlements
- Assist SCC/CC handle their difficult collection cases
- Review loan portfolio of the branch on a regular basis
- Coordinate with Head Office Recovery and Legal team to recover the default loan if any
- Have a good knowledge about lending guideline of regulatory body
- Monitor customer repayment and manage follow-up for a timely loan repayment
- Maintain contact and build good relationship with clients
- Ensure full compliance with Prince Bank’s lending policies & procedures and with audit recommendations
- Bachelor degree in Finance and Banking or other related fields
- Minimum 3 years of experience in branch management in banking or MFI sector
- Be able to use English or Chinese is a plus
- Proactive, flexible and good team player
- Result driven and passion to succeed
- Integrity, confidentially, and willing to work in the flexible time
- Strong interpersonal, lead team, and communication
- Ability to think creatively and innovatively
Relationship Manager, Priority Banking
Expectations - Duties, Responsibilities
- Acquires new clients through the introduction of Priority Banking products and services to them with professionalism
- Manages existing customer portfolios of high net worth individuals
- Creates and implements a sales-oriented customer calling program that focuses on leveraging referral business from existing clients
- Deepens existing customer relationships through cross-selling Bank products that complement the customer’s needs and financial situation.
- Reviews sales reports and discusses results with the Senior Relationship Manager and priority banking staff to determine if any immediate actions need to be taken
- Creates an inviting and customer-friendly environment by providing a consistently high level of customer service
- Ensures that all customer complaints are effectively resolved
- Performs other tasks as assigned by the line manager.
- Bachelor’s or master’s degree in Business, Management or other related fields
- 3 years minimum experience working in priority banking sales at a commercial bank with at least two years in leadership and management roles
- Excellent influencing, communication, sales and customer relationship skills
- Fluent in English and Chinese is a must
- Have integrity, maintain confidentiality, and have a willingness to work a flexible schedule
- Ability to think creatively and innovatively
Senior Officer, Collection
Expectations - Duties, Responsibilities
- Take appropriate action to minimize loss for the bank and customer are not unnecessarily inconvenienced by fraudulent transaction
- Ensure customer are not adversely effected by fraudulent transaction on their accounts
- Ensure timely provide the information to customer in order to minimize customer concerns and maintain a positive customer experience
- Write off fraudulent transaction that we can’t do the chargeback or loss
- Follow bank work instruction and procedures
- Build a strong relationship with Prince’s stakeholders and customers
- Bachelor degree in Business Administration or other equivalent
- At least 2 years’ experience in credit card fraudulent transaction and fraud monitoring or other similar experience
- Be able to resolve any customer inquiries and complaints effectively
- Customer services oriented with great personal and communication skills
- Good verbal and writing communication skill
- Honestly, commitment and hard work
Officer, Transaction Monitoring
Expectations - Duties, Responsibilities
- Monitor and review on daily Cash Transaction.
- Work in line with Senior Officer to monitor and enhance the AML system to ensure their effectiveness and the transaction alerts are conducted on timely manner.
- Assist Senior Officer in preparing training material and scheduling.
- Assist in prepare Cash Transaction Report (CTR), Suspicious Transaction Report (STR) and Data Collection on ML/FT report to regulator on the effective and timely manner.
- Support all frontline staff in any inquiry regarding transaction related matter.
- Other tasks assigned by Line Manager.
- BA Degree in Finance and Banking or related fields.
- Able to Fresh graduated student.
- Proactive, flexible and good team player.
- Excellent in English proficiency and Chinese
Officer, Digital Banking
Expectations - Duties, Responsibilities
- Works effectively with stakeholder departments, and coordinates all efforts of these resources to resolve system and member issues, communicate to members and to staff to ensure information and transactional accuracy and compliance
- Monitors the online channels service level agreements (SLAs). Monitors that the website, online banking, mobile banking and their respective online components are operational
- Coordinates problem identification and resolution in a timely manner
- Provides key communication and education to staff in a timely manner
- Participates in the development of the business continuity and resumption plans and activities for the online systems and channels
- Bachelor’s degree in Business Administration, IT or related majorsMinimum one years of work experience in digital or mobile banking support or similar role
- Demonstrated experience or knowledge of internet delivery channels, including email, websites, digital commerce, internet banking, including bill payment and e-statements, preferred
- Strong organizational, verbal, listening, and written communication skills. Ability to communicate directly with members effectively
- Computer skill in MS Office (Word, Excel, PowerPoint, and E-mail)
- Language proficiency in English
- Honestly, commitment and hard work
Head, Business Planning & Analytics
Expectations - Duties, Responsibilities
- Work with senior management of the bank to understand key drivers, trends, and develop comprehensive business and financial plans to achieve the Bank’s strategic priorities and financial goals
- Review and analyze monthly operating results. Identify key variances to budget, highlight key risks and opportunities to management, and recommend mitigating action items for resolutions and improve key financial indicators
- Prepares annual budget plan, develop a robust operating results tracking and forecasting
- Analyze expenses and investment cost are properly controlled in accordance to strategic growth priorities and align to financial goals
- Improve expense controls and develop appropriate measures and safeguards the Bank’s assets and financial resources
- Review existing process and procedures and recommend areas to automate financial and management reporting
- Ensures compliance with Finance and the Bank’s internal policies and procedures
- Regularly updates current knowledge on relevant banking laws, regulations, policies, and procedures
- Prepare management reports and presentations to Senior Management and the Board accordingly
- Perform other ad-hoc tasks and analysis as assigned by the CFO and senior management where necessary
- Bachelor's Degree in Accounting or Finance (ACCA is highly preferred)
- At least 5 -7 years of experience in similar roles with at least 3 years of experience in leading people in commercial bank
- Good interpersonal skill and problem solving
- Advanced Microsoft Excel and PowerPoint skills
- High standards of accuracy and precision; highly organized
- Articulate with excellent verbal and written communication skills in English
- Ability to think creatively, highly-driven and self-motivated
- Demonstrated ability to roll-up sleeves and work with team members in a hands-on management capacity
- Good critical thinking and time management skills
- Positive and committed attitude
Senior Officer, Investigation
Expectations - Duties, Responsibilities
- Implement Internal charter, policy, investigation manual and fraud risk assessment manual
- Implement fraud risk assessment manual and conduct fraud risk reviews with due professional cares
- Assist to review, implement and evaluate the investigative procedures to ensure fraud risk review and investigation engagements are being conducted to the highest professional standards
- Prepare the preliminary risk assessment and discuss with team to identify the gaps which is a linkage to fraud, misconduct, and wrongdoing
- Defines the investigation scope, its strategy and assesses investigative approach in coordination with the Chief Audit Officer for designated assignments
- Prepare a comprehensive and detailed fraud risk review and investigation report and delivering an executive summary
- Participate in the development of a training program for investigation team
- Bachelor’s degree in accounting, finance, laws, technology or the equivalent
- At least one year of experience in auditing or investigating
- Education of relevant professional certifications (i.e. CIA, CFE, CFA, CPI, CCCI, CISA) is preferred
- English proficiency, fluently both speaking and writing
- Proficiency in MS Office (Word, Excel, PowerPoint), Outlook, and preferable to have experience with others software
- Advance knowledge of banking/financial business operations, risk-based auditing, and investigation skill
- Proficient understanding of the standards of the Institute of Internal Auditors (IIA) and ability to comply with IIA standards or related frameworks/standards such as COSO
Senior Officer, Quality Assurance
Position Summary Expectations - Duties, Responsibilities
Reporting line : Head, Quality Assurance
- Assist Head of Quality Assurance and Improvement Program (QAIP) to arrange plan and/or strategic plan
- Perform ongoing assessment based upon audit practices / methodology/policy based on best practices and regulations; present areas and opportunities for alignment; recommend and implement changes
- Support Head of QAIP for Professional peer reviews of a sample of engagements
- Review structure and documents of working papers and draft reports by Internal Audit management on a risk assessed basis
- Perform ongoing and periodic assessment as assigned by Head of QAIP.
- Prepare and review all final reports, recommendations and levels of assurance by the Head/Deputy/Manager of Internal Audit and Investigation
- Prepare summary assurance reports containing findings as well as methodology used and recommendations for improvement; submits assurance reports to the Chief Audit Officer
- Perform testing of critical areas of audit, review of audit documentation, and oversees findings follow up and issue validation
- Ensure audits are executed and completed in accordance with established standards and within prescribed time, budget, and scope parameters to ensure deadlines are met
- Develop and maintain a comprehensive program to review audit deliverables against internal and external standards (professional practices) and internal policies and procedures
- Support Head of QAIP to evaluate conformance with IAD’s audit methodology
- Expand the knowledge of being professionalism.
- Other task assigned by Head of QAIP.
- Bachelor’s degree(s), preferably in related business discipline, at an accredited college or university Professional auditing certification, and/or as one or more relevant professional certifications (i.e. CPA, CIA, CFE, CFA, CPI, CCCI, CISA) is highly desirable
- Proficient understanding of the standards of the Institute of Internal Auditors (IIA) and ability to comply with IIA standards or related frameworks/standards such as COSO
- Good knowledge of banking/financial business operations, risk-based auditing, and investigation skill
- Knowledge of audit quality control, practices, and methodology
- Proficient with the IIA Standards for internal audit or Generally Accepted Auditing Standards
- Proficient in MS Office (Word, Excel, PowerPoint), Outlook, and preferable to have experience with other software
- Committed to self-development and good command of English both written and spoken
Manager, Legal
Expectations - Duties, Responsibilities
- Daily preparing legal documents including commercial, service agreement, and purchase agreement in relations with the bank’s operations
- Develop compendium and keep up to date all laws and regulations, make suggestions, reviewing internal documents
- Liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action have been taken
- Analyzing legal issues, law, sub-decree, prakas, circular, instruction all kind of agreements as required
- Searching new laws and regulations related to banking, real estate, investment, taxation, labor issue, environment, business and so on
- Processing documents, applications registration, and other related tasks as needed with public and regulatory bodies and competent authorities
- Negotiate, review and modify contract documentation for business transactions and prepare advices
- Review and advise management on legal implications of internal policies and procedures
- Dissemination and advocacy for legal knowledge of all staffs
- Formulate performance and compliance checklist to ensure that they are in compliance with all statutory requirement
- Prepare periodical report for management on compliance management
- Perform other tasks that deem fit and required as needed.
- Bachelor or Master degree in Law or other related field
- Minimum two years of experience in banking, financial industry legal or compliance roles
- Experiences in reviewing, preparing commercial contracts, writing reports, business correspondence, policies and proceduresComputer skill in MS Office (Word, Excel, PowerPoint, and E-mail)
- Language proficiency in English and be able to use Chinese is a plus
Senior Officer, Property Evaluation
Expectations - Duties, Responsibilities
- Conduct site visits to customers’ properties in Phnom Penh and other provinces
- Verify and conduct due diligent check on the history of the properties with land office/local authority
- Build the property value database so that we can use for next properties valuation
- Collect and analyze the property pricing based on the appropriate method to ensure it is not over market price
- Prepare written reports that estimate property values, outline methods by which the estimations were made, and meet appraisal standards
- Perform other tasks that assign by line manager.
- Bachelor degree in Business Administration, Banking and Finance or other related fields
- Minimum two years of experiences as real estate appraisal with real estate company or financial industrial
- Understand about the Cambodian real estate market and property valuation methodology
- Good judgment and decision making skills
- Be able to use computer literacy (MS Office, Word, Excel, PowerPoint, and Email)
- Be able to use English literacy (Listening, Writing, Reading, and Speaking)
- Willing to travel to support branches operation at provinces
Assistant Manager, Recruitment
Expectations - Duties, Responsibilities
- Execute the job analysis and evaluation over non managerial and some managerial roles with transparency, quality, on time, and satisfied customer services provided
- Manage the recruitment operations from Senior Officer positions to the most junior positions in timely and effective manner
- Build qualified candidates pool and update recruitment dashboard to support recruitment operations
- Manage the application and perform screening interview and make recommendation for shortlisting in order to get the right candidates for the roles
- Maintain pools of candidates and regular update recruitment dashboard for serving the recruitment operations purposes
- Build good relationship and give constructive feedbacks to all related stakeholders in order to ensure the recruitment outcomes are satisfied
- Execute the SLAs set to ensure stakeholders satisfaction and customer service experiences reach following sense of urgency and business operations
- Perform regular follow up with both new staff and line managers to ensure that all related issues during training and probationary period have been addressed properly by HR or Line Managers or related parties
- Collect all related documents in compliance with Recruitment policy.
- Bachelor Degree in human resource or related fields
- Minimum 3 years of experience in HR Recruitment, 1 year experience in job analysis and evaluation is preferred
- Good at English language proficiency
- Be able to use MS Office, internet and email
- Honestly, commitment and hard work.
Assistant Manager, Business Relationship-Deposit
Position Summary Expectations - Duties, Responsibilities
Reporting line : Manager, Business Relationship-Deposit
- Participate in developing and cultivating new deposit clients and retention strategies
- Execute sales strategies and direct sale relationship with new prospects for promotion and also cross-sale opportunities
- Prepare and properly manage client base, including management of Fund Under Management and sales pipeline report
- Provide assistance to each customer to determine their needs with strong understanding of the banks need-based selling structure
- Answer questions and/or resolve customer complex problem/complaint
- Provide the effective presentation of bank deposit products to local companies to achieve branch set target
- Provide excellent customer service and represent the bank in a professional and responsible manner
- Perform other tasks as assigned by line manager
- Bachelor degree in Finance and Banking or other related fields
- Minimum 2-3 years of experience in Deposit role with the participation of developing strategies
- Good at problem solving and good relationship with Clients
- Be able to use MS Office
- Proactive, flexible and good team player
- Integrity, confident and strong interpersonal skills
- Ability to think creatively and innovatively
- Very good in English and Chinese is a Plus
Manager, Business Relationship – Deposit
Expectations - Duties, Responsibilities
- Develop a business plan and sale strategy to ensure target of deposit and profitability are attained
- Develop deposit/saving product to ensure that products are unbeatable
- Take lead in mobilization and operations of deposit/savings
- Build and strengthen business partnership to provide optimal customer experience and maximize sales opportunities
- Provide guidance to staff in handling problems related to bank products
- Analyze on the effectiveness of launched deposit/saving products
- Work with marketing department to ensure that marketing campaign on the deposit is aligned with sales target and ensure the effectiveness of the campaignProvide excellent customer service and represent the bank in a professional and responsible manner
- Perform other tasks as assigned by line manager
- Master of Finance and Banking, Management or Business Administration
- Minimum 4-5 years experiences in banking industry and in deposit/saving product/product
- Computer literacy (Word, Excel, PowerPoint, and E-mail)
- Very good in English both written and spoken and Chinese is a plus
Deputy Branch Manager
Expectations - Duties, Responsibilities
- Assist the Branch Manager in the development and implementation of business plans, budgets, policies and procedures for the branch
- Maintain and monitor business records and prepare financial statements and reports
- Implement displays and promotes branch functions and business development
- Deal with customer inquiries to provide quotes and advice, and handle complaints
- Advise clients about interest rates and loan products
- Ensure that funds balance at the close of business
- Interview applicants for loans
- Review loan and credit applications and submit for approval
- Manage credit portfolio and NPL accounts
- Handle complaints, cash shortage and fraud and other breach of trust
- Coach staff and up skill their performance
- Bachelor or master degree in Finance and Banking or other related fields
- Minimum 3 years of experience in branch management in banking or MFI sector
- Be able to use English or Chinese is a plus
- Proactive, flexible and good team player
- Result driven and passion to succeed
- Integrity, confidentially, and willing to work in the flexible time
- Strong interpersonal, lead team, and communication
- Ability to think creatively and innovatively
