Teacher (Facilitator) (2 Positions)
Position Circumstances
- Career Category: Educate/Train/Teaching
- Schedule:Full-time
- Salary: Negotiable
Location : Toul kork
Schedule : 09:00 - 18:00 (Wednesday - Sunday)
Salary/rate
If a Main Teacher demonstrates the ability to handle all the responsibilities listed above, their salary will increase to at least $1,000. Their performance will be evaluated at the conclusion of their probationary period and at regular intervals thereafter.
Duties & Responsibilities:
- Facilitating Think!Think! class including kinder, primary and advanced class.
- Explaining to parents at the end of each class.
- Training teachers by leading wrap-up meeting and giving feedback.
- Finalizing students reports and giving feedback to Teaching Assistants.
- Leading parents meeting with Teaching Assistants.
- Explaining in orientation for new parents at the first week of a month.
- Leading trial classes for new students.
- Creating weekly slides for kinder and primary class.
- Managing teacher team to keep the quality of our class
Expected Profile of Candidates
Skills & Knowledge:
General & Technical Skills
- Speaking skills in front of parents.
Soft Skills
- Good communication and teamwork skills.
- Open to feedback from parents and other teams.
- Willing to learn our contents deeper.
- Leadership skills to create team cohesion in your class team
- Attitude to learn from past experience and others
Customer Service Leader (2 Positions)
Position Circumstances
- Career Category: Customer Service/Support, Business Administration, Educate/Train/Teaching, Communications
- Schedule:Full-time, Part-time
- Salary: $350 - $450
Location : The Commune building (near TK)
Schedule : 09:00 - 18:00 (Wednesday - Sunday)
Duties & Responsibilities:
- Team Management:
- Lead, mentor, and manage the customer service team, ensuring alignment with the school’s goals and objectives.
- Conduct regular team meetings to communicate expectations, provide updates, and address concerns.
- Monitor team performance, provide feedback, and implement training programs to improve skills and knowledge.
- Training & Development, Conduct training sessions, create training materials, and provide ongoing training/support for the customer service team.
- Customer Service Excellence:
- Develop and maintain high standards of customer service to enhance student and parent satisfaction.
- Handle escalated inquiries and complaints, ensuring timely and effective resolution.
- Implement and monitor customer service policies and procedures to ensure consistency and quality.
- Operational Oversight:
- Oversee the day-to-day operations of the customer service department, including staffing, scheduling, and workflow management.
- Manage and optimise customer service channels (phone, telegram, in-person, etc.) to ensure efficient and effective communication.
- Reporting and Documentation:
- Prepare and present regular reports on customer service performance, issues, and trends to CS Manager and Head of CS.
- Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions.
- Public Speaking and Representation:
- Give orientations to new parents, providing clear and informative presentations about school programs/concepts.
- Deliver presentations during trial classes to prospective students and parents, showcasing the school's offerings and answering questions.
Expected Profile of Candidates
Qualifications:
- Bachelor's Degree in Business, Education, Communications, or related field.
Work History:
- Customer service, with leadership experience for 2 to 3 years
Skills & Knowledge:
General & Technical Skills
- Strong leadership, communication, and problem-solving skills. Proficiency in customer service software and MS Office.
- Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.
- Attention to Detail: Precision in managing processes, documentation, and customer interactions.
Soft Skills
- Professional, customer-focused, and able to multitask in a fast-paced environment.
- Leadership: Ability to guide, motivate, and develop a team to achieve high performance.
- Communication: Clear and effective communication skills, both verbal and written, with the ability to convey complex information.
- Customer Focus: A deep commitment to providing excellent service and enhancing customer satisfaction.
- Adaptability: Flexibility to manage changing priorities and work in a dynamic environment.
- Collaboration: Ability to work effectively with different departments to achieve common goals.
