Senior Operation Executive
Position Summary Expectations - Duties, Responsibilities
Compensation: Competitive upon qualification
Benefits: Social insurance, lunch, health check and bonus.
Working hours: 8.30-12.00/1.30-5.30, Monday to Friday
- Compile and recheck all information received
- Recheck the new programs carefully and inform the Sales Department or Reservation staffs in case of any unreasonable problems
- Ensure that all the needs of the clients are met (request a confirmation from the Sales department to guarantee that all the received information is correct)
- Conduct the operating program
- Build a tour program and prepare tour guide materials: recheck all the services, add notes for the guide with special remarks concerning the profile of the traveler(s), prepare welcome gifts, sightseeing tickets, tourist registration forms, etc.
- Deliver profiles over to tour guides
- Brief programs carefully to tour guide
- Monitor, supervise and solve problems arising during the tour
- Pre-check services to make sure all services are reserved before the client’s arrival
- Monitor, supervise and update information and situation of tourists through the tour guide
- Language:
- Khmer + Excellent English
- A third language would be a plus (French, Italian or German)
- Skills:
- Excellent communication skills in English (written and spoken)
- Able to handle multi-tasks
- Attention to details
- Flexible and hard working
- Able and willing to work in team
- Pleasant personality, positive attitude, open-minded, likes to travel around the country
- Excellent communication skills and self-motivated
- Creative and customer service minded
- Able to use Microsoft Office applications
- Experience in a similar position, at least 3 years
- A deep knowledge of Cambodia as a tourist destination
