Senior Business Analyst (1 Position)
Position Summary Expectations - Duties, Responsibilities
Location: Head Office
- Functions as the subject matter expert for projects involving or affecting risk, underwriting and operational business analysis.
- Establishes and monitors appropriate levels for underwriters based on skill and mastery level.
- Collect data from call-center and claim hot-line in term of client complaint and come up with report to management finding solution for clients.
- Provide promptly feedback solution to any concerns or complaint from client.
- Prepare consolidate, and reviews report and com up analysis the business report.
- Provide support product orientation to agents, partners, and client.
- Collect/ update and analyze required information relating to competitors, and clients feedbacks/ concerns using Competition Matrices.
- Works with relevant department to create effective performance standards, processes and practices for policy issuance and servicing, including implementing recommendations, enhancements, and new products, etc.
- Keep up to date with recent development related to product development, reserving and risk analysis and maintain good relationship with underwriting counterparts.
- Do client’s satisfaction surveys on a regular basis in order to update sale and distribution strategies.
- Regularly analyze the insurance premium collected compared to claims and recommend change on insurance policies.
- All other tasks as maybe assigned by the manager.
- Advanced degree in Accounting, Banking/Finance, Business Management or related disciplines.
- At least two-years’ experience in leading insurance sale operations and product development
- Excellent analytical, problem solving, and computer competencies especially in excel and power point.
- Excellent interpersonal, communication and presentation skills.
- Strong skills in business planning, prioritization, time management and organizational.
- Sound verbal and written communication skills in Khmer and English.
- Excellent communication and interpersonal skills and with pleasing personality.
- Proven track record of motivating and developing capable management teams.
- Good working knowledge of computer software.
- Strong written and oral communication skills in both English and Khmer.
- Excellent financial, analytical, organizational, and problem solving skills.
- People but result oriented.
