Senior Building Supervisor (1 Position)
Position Summary Expectations - Duties, Responsibilities
Reports to: Assistant Property Manager
Department: Property Management
- Customer Service:
- Prepare the work schedule or duty roster, including processing of leave applications.
- To ensure counters in the office and retail reception are sufficiently manned during the operational hours.
- Coordinate with HR on the engagement of the concierge and manage related administrative matters.
- To ensure the concierge team provides good customer service to shoppers/tenants at the concierge counters at all times.
- Manage on-site feedback and complaints. Report feedback to retail/office leasing and assistant property manager.
- Prepare and submit incident report when necessary.
- Recommend any enhancements require to the concierge counter or system to ensure a high standard of customer service in the mall.
- Visit tenants on a regular basis and offer assistance
- Promotion and Event Coordination:
- Updating list of tenants’ operating hours during festive periods (e.g. KNY, Christmas/CNY etc...), inform the concierge team and prepare the list to put up at the concierge.
- Liaise with marketing team delivery flower stand for new tenant(s) and brief concierge team on the changes promptly.
- Process tenant voucher reimbursement and submit to Finance on a monthly basis.
- Prepare and Liaise with marketing for necessary forms and signage to be placed at the concierge for promotion.
- Arrange manpower to distribute tenant bulletin and/or flyers to the tenants.
- Monitor the promotion/loyalty program /events and provide feedback.
- Track promotion item redemption and provide timely report on a weekly basis.
- Monitor and update the marketing inventory list timely.
- Liaise with marketing team and keep updated of tenants’ products and merchandising, including promotion & events.
- Establish superior image to the public
- People Management and Development:
- Motivate and assist in the training development to PM staff members by recommending the suitable training courses.
- Coordinate and deliver trainings (i.e. SOPs and others) to all PM staff member and provide the assessment report if any.
- Closely supervise and monitor PM staff members’ adherence to company policy and procedures
- Business / Custom Development:
- Strengthen good relationship with targeted hotels, hotels’ chief of concierge and other strategic partners to draw tourist traffic
- Penetrate to new channels of tourist market
- To provide analysis reports relating to customer feedback
- Develop close relationships with key and frequent shoppers
- At least 4 years working experiences in training, customer service and hospital industry
- Able to train team members and Standard Operating Procedure of Property Management
- Self-starter, reliable, honest, disciplined, organized and structured way of working
- Good personality, a good team leader who able to lead with minimum supervision
- Flexible with working hours, day off and public holiday
- Able to communication in Khmer and English, both speaking and writing
- Strong background in team development in previous organization is an advantage
