Sales Executive
Position Circumstances
- Career Category: Sales / Marketing, Business Administration
- Schedule:Full-time
- Salary: Negotiable
Department – Liner Agency
Category - Shipping & Logistics
Working Hour - 8:30-12:00 am and 13:00-17:30 pm
Working Day - Monday to Saturday (noon)
Duties & Responsibilities:
- Follow up existing customers and find new potential customers.
- Keeping customers updated with new/changed service, schedule, rate, surcharges etc.
- Making daily sales activities by phone call / e-mail and meeting with customers.
- Preparing weekly-monthly sales report.
- Understand the market information update.
- Other duties assigned by Management.
Benefits:
- 18 days Annual Leave
- National Public Holiday
- Insurance
- Bonus based on performance
- 13-month salary
Expected Profile of Candidates
Languages:
- English - Good
Qualifications:
- Bachelor's Degree
Skills & Knowledge:
General & Technical Skills
- One- or two-years’ experience in a similar role
- Relationships with various export / freight forwarder in Cambodia is a plus
- Proficiency with Microsoft Excel.
- Proficiency with Microsoft PowerPoint
FS Customer Service Supervisor
Position Circumstances
- Career Category: Customer Service/Support
- Schedule:Full-time
- Salary: Negotiable
Department – Freight Solutions
Category - Shipping & Logistics
Working Hour - 8:30-12:00 am and 13:00-17:30 pm
Working Day - Monday to Saturday (noon)
Duties & Responsibilities:
- Supervise and guide the customer service team handling in/out Cambodia is smooth.
- Ensure timely and accurate communication with customers regarding shipment status, delays, and documentation.
- Act as the main escalation point for customer complaints and service issues.
- Maintain strong relationships with key clients and overseas agents.
- Implement service improvements and standard operating procedures (SOPs).
- Train, coach, and evaluate customer service staff.
- Support team development and resolve internal issues
- Have good knowledge about services information to provide best service to Customers.
- Reporting immediately for any irregularities/ problems and follow up problem solving to Manager.
- Prepare monthly reports for management
- Doing other tasks if assigned by Manager.
Benefits:
- 18 days Annual Leave
- National Public Holiday
- Insurance
- Bonus based on performance
- 13-month salary
Expected Profile of Candidates
Languages:
- English - Good
Skills & Knowledge:
General & Technical Skills
- Graduated from College or University in relevant majors
- Good computer skills; Microsoft Office.
- Be good at reading & written in English, good communication is an advantage.
- Ability to communicate well, be agile, speak fluently, and present persuasively makes a good impression on listeners.
- At least 3-4 years experiences working for Forwarding – Logistics company at Operations/ Customer Service/ Documentation position.
- Having experience in US/South America, Canada trade lane is an advantage.
- Understanding of foreign trade and forwarding/ logistics services (Incoterms, NVOCC, FCL/LCL, Airfreight, Warehousing, Inland Trucking/ Customs Clearance...)
Soft Skills
- Ability to work independently and teamwork, have good health, be honest at work, have a sense of responsibility & self-discipline.
- Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
- Ability to work under high pressure and multitask required.
- Know how to handle situations flexibly and softly in the process of communication and working with customers.
