Request for Quotation for IT Maintenance Service
- Career Category: Invitation for Bids
- Location: Phnom Penh
UNFPA requires the provision of IT Maintenance Service for UNFPA Country Office. The detail of the services required will be stipulated in the ToR.
Scope of Work
The firm expects to provide timely, professional and efficient support to all UNFPA authorized users to ensure a standard and effective operation of UNFPA’s information and communication system.
The firm’s responsibilities will be to:
- Manage problem solving, troubleshooting, support and assistance for use of information technology and keep a log of reported problems.
- Install and relocate the office’s hardware and coordinate equipment servicing, including network and telephone systems.
- According to UNFPA/ITSO standard, install commercial and corporate software and related upgrades. Identify installation options specific to the office’s needs.
- Respond to authorized end user needs and questions regarding network access. Assist staff in the use of network resources.
( For more information please find in attachment below )
Primary Support Software and Equipment
- Operating System: Windows 11 Professional (64 bit)
- Office Suite: Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)
- Browsers: Google Chrome
- PDF Reader: Adobe Acrobat Reader, DC (for some staff)
- Antivirus: Checkpoint Harmony Endpoint management (Antivirus)
- Communications: Zoom, Google Meets
- Other: AoDocs, DocuSign
The following policies attach herewith for easy reference: Software Policy, Hardware Policy, Minimum standards for desktop and personal computers, Shadow IT Policy, Wireless Policy, Server backup policy, ICT Security policy, Security infrastructure policy, IT outsourcing management policy and email policy.
Risk Assessment
Nature of logical and physical access to UNFPA information assets and facilities required by the outsourcer to fulfill the contract; sensitivity, volume and value of any information assets involved; commercial risks such as the possibility of the outsourcer's business failing completely, or of them failing to meet agreed service levels.
( For more information please find in attachment )
Bidder Eligibility
- This Request for Quotation is open to all eligible bidders; to be considered an eligible bidder for this solicitation process you must comply with the following:
- A bidder must be a legally-constituted company that can provide IT maintenance service and have legal capacity to enter into a contract with UNFPA to provide this service in the country, or through an authorized representative.
- A bidder must not have a conflict of interest regarding the solicitation process or with the ToR/ Technical Specifications. Bidders found to have a conflict of interest shall be disqualified.
- At the time of Bid submission, the bidder, including any JV/Consortium members, is not under procurement prohibitions derived from the Compendium of United Nations Security Council Sanctions Lists
- and has not been suspended, debarred, sanctioned or otherwise identified as ineligible by any UN Organization or the World Bank Group.
- Bidders must adhere to the UN Supplier Code of Conduct, which may be found by clicking on UN Supplier Code of Conduct.
