Features: Ticketing System

Description

This the CRM system which will be integrate with IVR. The Ticketing System Module enables efficient tracking, assignment, and resolution of user-reported issues or service requests. It supports centralized documentation, status monitoring, and communication across teams, ensuring transparency and accountability throughout the support lifecycle.

Items

• CRM Call Center: Qty 1
• Knowledge Base
• Ticketing System Management
• Issue Resolution and Escalation
• Performance Measurement and Quality Assurance
• Dashboard and Reporting
• Work Station (Agent Stations): Qty 3
• CPU: Intel Core i5-10400
• RAM: 16GB DDR4
• Storage: 512GB SSD
• Display: 24-inch Full HD
• Headset: Jabra Evolve 75
• Router: Qty 2
• Pfsense Web Application Firewall
• CPU nominal frequency: 1700 MHz
• Switch chip model: 88E6191X
• Operating System: RouterOS v7
• Size of RAM: 4 GB
• 10/100/1000 Ethernet ports: 16
• Switch : Qty 1
• 48 X 10/100/1000 PORTS
• 4 GIGABIT SFP
• MAC TABLE UP TO 16K ADDRESSES
• UMBO FRAME SIZES UP TO 9K BYTES.
• THEDEFAULT MTU IS 2K BYTES
• Network Cables and Cable Cabling: Qty 10
• CAT6 23AWG (CAT6 HCCA) 0.57mm HCCA UTP Cable, Grey (305m/BOX) Original
• PABX System: Qty 02
• IP PBX System (Included Call Center Software):
• CPU: 12th Gen Intel(R) Core (TM) i5-12400
• Current: 1058 MHz, Max: 2496 MHz
• 12 CPUs: 1 package(s) x 6 core(s) x 2 hardware threads
• AES-NI CPU Crypto: Yes (inactive)
• QAT Crypto: No
• RAM: 8G DDR4
• STORAGE: 256G
• PORT: 6x port G, 2x port sfp, 1x port console, 2x port usb
• Main Phone: Qty 02
• Alphanumeric Display
• Programmable Keys with Dual Color LED
• Feature Access Kays for LCD
• Desk Phone Qty 03
• 2 Line LCD with Caller ID
• Headset:Qty 03
• Driver: 1.57 in (40 mm)
• Frequency Response: 20 Hz – 20 kHz
• Impedance: 36 Ohms
• Windows 10 / macOS® X 10.14 or later
• Professional Service:
• Installation and configuration