Pediatrics and Neonatal Team lead
Position Circumstances
- Career Category: Health/Medical
- Schedule:Full-time
- Salary: Negotiable
Reporting to: Director to Medical Clinical Services
Probationary Period: Three Months
Pediatrics Team Lead (PTL)–PTL role provides special care for pediatric and newborn babies who are born normal, premature and/or sick. Premature babies have specific problems such as respiratory difficulties or nutritional needs that can be life threatening. Therefore; the PTL role will be playing a crucial part of leading the team to ensure that the right treatments, high quality of care for newborns are provided for promptly and appropriately. PTL team has an important role in supporting the parents of the baby at a time when they themselves are very anxious and stressed. Therefore, PTL Supervisor role will be directly responsible for leading and managing pediatric and newborn team members to provide special care to inpatient/outpatient newborns.
Duties & Responsibilities:
- The key responsibilities will include the following essential tasks including and not limited to:
- Medical Clinical Responsibilities:
- To ensure the provisioning of a comprehensive pediatric and neonatal care services to all newborns health including diagnoses conditions in the newborn after birth, including breathing problems, infections, birth defects and other conditions,
- To ensure an accurate and timely medical treatment to pediatric/newborn clients including examination and/or administering appropriate health condition including health assessment, monitoring, vaccination and to document service provision accordingly,
- Provide clinical support and decision making around unwell neonates who need to be retrieved and monitored for a higher level of care,
- Supervision to all pediatric and neonatal staffers, this can includes availability to attend high risk deliveries as needed, including deliveries of babies who are expected to need major resuscitation, and/or intensive care after births,
- Ensuring the administering of essential medical health care of the baby, using monitoring appropriate devices, administering medication,
- Ensure staff are appropriately trained on the utilization of medical equipment to patient with maximum efficiency and effectiveness, compliance with infection control policies,
- Completes patient and employee incident reports and related paperwork within 24 hours and communicating appropriately to relevance people including parents/guardians, and updating Orchid’s medical and management team,
- Ensures compliance with infection control policies,
- When on acute duty, away from the clinic, it requires to remain immediately contactable and available in person and/or an assigned medical professional within 1 hour time period, and to attend emergency caesarean as requested,
- Management and Leadership Responsibilities:
- Take the leading role in planning of staff work schedule, to ensure unit smooth operations including staff recruited, service trained, monitoring of service provision by staff, documenting, and reporting to Director of Medical Clinical as required,
- Administrative tasks such as preparation of neonatal clinical guidelines, protocols and informational materials for colleagues and parents,
- To contribute to the development of Information Education Communication (IEC) for marketing purpose via social media, serving as technical expert,
- To manage the clinical workload effectively, supporting team in ensuring care is prioritized appropriately,
- To assist in ensuring the safety of the unit, actively participating in clinical audit, clinical risk and quality issues, including reporting of critical incidents,
- To maintain effective links with the maternity unit, pediatric department, the multidisciplinary team and the neonatal network units,
- To provide training and support to staff leaning and development, conducting annual performance and provide relevant recommendation for improvement,
- Undertake other duties and responsibilities as assigned by supervisor.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Good
Qualifications:
- Bachelor's Degree
Work History:
- With acute clinical neonatal care (NICU) experience for 3 to 5 years is required
Skills & Knowledge:
General & Technical Skills
- Experienced Pediatrics/neonatal medical doctor specialized neonatal and/or neonatologist of newborn infants.
- Current, active, professional licensure to practice in the Kingdom of Cambodia.
- Demonstrable success in managing and leading neonatologist services.
- Required Intermediate Microsoft Excel knowledge, learn approved software.
- Customer focused–committed to ensuring a positive hospital experience for patients and their relatives/careers.
Soft Skills
- Ability to work independently Ability to work independently, handle multiple assignments and prioritize workload, manage day-to-day unit activities.
- Have a genuine empathy with patients, the general public and staff at all levels.
- Committed to personal, professional development, provision patient focused services.
- Demonstrated interpersonal/verbal communication skills - fluent in Khmer written/spoken, good command of English is highly desirable.
- Highly analytical and strategic with excellent foresight and problem-solving skills.
- Calm when things go wrong or when things get hectic. This is important when dealing with babies who are critically ill or physically very fragile.
- Ability to work together and work smarter in a truthful and helpful manner.
- Accepts responsibility for actions.
- Ability to provide inspirational and motivational leadership.
- Committed to reproductive health in development and an individual’s right to control their own fertility.
General Manager
Position Circumstances
- Career Category: Business Administration, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Reporting to: CEO/COO
Probationary Period: Three Months
General Manager is a key member of the Executive Management Team who will be responsible for (1) developing Operational strategies to support the business objectives, (2) leading and managing the operation team; and implementing the Operational policies such as HR, Admin, and IT to proactively support the Orchid’s business strategies and objectives; (3) participating in planning and developing workforce strategies to support the long term business sustainability; (4) participating in developing a high performance culture and ensure compensation strategies in place to motivate and retain key talents; (5) ensuring the employee relations system and legal compliance are in place, (6) work with other key managers/leaders to develop strategic marketing plans.
Duties & Responsibilities:
- Human Resource and Operational Strategies:
- Assis in developing /revising and implementing human resource management and operational growth strategies such as HR, Admin, IT and Marketing policies and procedures in line with the business needs to proactively impact and contribute to achievement of the company’s objectives.
- Lead and Manage the Operation Team:
- Oversee daily business operations.
- Ensure that the Operation team delivers their planned outcomes and their agreed targets (KPIs) are met in line with the operational plan.
- Monitor report and advice on the performance of functions for which the Operation teams are responsible. Build operation team’s capacity and strengthen competency and professional development.
- Assis in development/enforcement of medical standard operation procedures (sops).
- To document and regularly report on medical complications to medical committee.
- To ensure the provision of medical quality services.
- Conduct regular operation teams performance appraisal, monitoring progress, and setting objectives.
- Workforce planning and Recruitment:
- To work closely with HR Manager group in determining manpower strategy and manage the actual labor cost against the approved budget. Ensure recruitment of quality staff in accordance with the required manpower plans.
- Staff Performance Management:
- To assist the HR Manager group in development and implement performance management policies and procedures to ensure smoothness, effectiveness, and efficiency are in place as follow:
- To manage and follow up Employee Performance Appraisal
- To work closely with Line Manager for performing performance appraisals for all employees
- Employee Relations and Legal compliance:
- Promote teamwork culture and commitment across all units related.
- Assist HR Manager group in implement employee relations policy and guideline to be consistent with relevant labor legislation and business needs to promote an effective working environment as required by national rules and regulations relating to operational policy, employment contract, tax/health policy, working hours and leaves as it is necessary to ensure the company is maximizing its operational efficiency.
- Management Team:
- Be a proactive participating member of the management team and contribute to the managing of the business to positively impact the Orchid’s strategies and objectives.
- Marketing:
- Work closely with Marketing Manager group in development and implement marketing strategy to support Company’s business plans including and not limiting to developing product information package, meeting/presenting services, ensure the brand and services is well recognize, monitor and ensure clients satisfaction. Provide support to other executive team.
- To appear on social media i.e. radio talk shows on health topics as needed.
- Financial Management:
- Creating and managing annual budgets.
- Monitor on income and expense in relevant to the performance and service.
- Improving revenue.
- Analyze accounting and financial data.
- Enforce and adhere to good financial management practice.
- Perform other tasks:
- As required by Line Manager or it may be deem necessary to full fill the job function.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Business Administration and/or related fields.
Skills & Knowledge:
General & Technical Skills
- With 5-7 years senior or executive management experience from a health care industry, preferably relating to family planning, maternity, pediatric and women’s wellness field,
- Practicing medical license is not required, but would be a plus,
- Experience in medical clinical supervision and health program management
- Excellent knowledge of standards and regulations for the clinical field e.g., infection control, internal audit, drugs management and client satisfaction and feedback
- Exceptional organizational and leadership skills,
Soft Skills
- Proven management and leadership ability to lead and achieving business objectives,
- Aptitude in resolving issues and conflicts,
- Effective communicator, fluent in written/spoken Khmer and English.
- Desire to apply good modern medical management/technical skills to health management,
- Ability to lead and demonstrate excellent medical leadership to the team,
- Results oriented and innovative,
- Strong, determined, self-motivated and with strong ethical values,
- Adaptable and flexible; take initiative,
- Able to work in a pressured environment,
- Committed to reproductive health in development and an individual’s right to control their own fertility.
Group Chief Human Resources Officer
Position Circumstances
- Career Category: HR, Business Administration, Exec. / Management
- Schedule:Full-time
- Salary: Negotiable
Reports To: Group Chief Executive Officer (CEO)
Department: Human Resources
The Group Chief Human Resources Officer (CHRO) is a key executive role responsible for leading the overall strategic direction of the organization’s human resources (HR) functions across all business units. As a member of the senior leadership team, the CHRO plays a critical role in shaping the company’s culture, talent management strategies, workforce planning, organizational development, and standardizing and aligning HR practices throughout the group with the company’s long-term business objectives.
The CHRO will be responsible for driving talent acquisition, employee engagement, performance management, leadership development, diversity and inclusion, compensation and benefits, HR technology, and ensuring compliance with all relevant labor laws and regulations. The position requires a visionary leader who can build a high-performing HR team, foster a culture of innovation, and champion HR as a critical lever for organizational success.
Duties & Responsibilities:
- Strategic Leadership & Alignment
- Partner with the CEO and executive leadership team to develop and execute the organization’s long-term business strategy and growth objectives.
- Develop HR strategies aligned with organizational goals, focusing on talent acquisition, retention, development, and succession planning.
- Drive workforce transformation by fostering a performance-driven culture that aligns with company values and enhances employee engagement.
- Talent Management, Performance & Development
- Lead the recruitment and talent acquisition strategy to ensure the company atracts, develops, and retains top talent.
- Facilitate development of the company’s performance targets that drive individual and team performance to achieve organizational success.
- Lead annual performance appraisal process and talent discussions to identify high potential talent for future succession.
- Implement and continuously improve employee development programs, including training, mentoring, and coaching, to maximize employee potential.
- Oversee leadership development programs, succession planning, and career pathing to ensure a pipeline of future leaders.
- Employee Engagement & Culture
- Champion organizational culture, inclusion, and employee engagement initiatives that promote a positive and productive work environment.
- Promote diversity, equity, and inclusion (DEI) strategies to ensure a diverse and inclusive workplace.
- Foster effective communication between leadership and employees, ensuring a culture of transparency and trust.
- Compensation & Benefits
- Oversee the benchmarking, design and implementation of competitive compensation structures and benefits programs to atract and retain high-quality talent.
- Ensure the organization remains competitive with market compensation trends and legally compliant with all regulatory requirements.
- HR Operations & Technology
- Leverage HR technology and analytics to drive data-driven decision-making and improve HR operations, processes, and workflows.
- Oversee the efficiency and effectiveness of HR systems, tools, and resources, ensuring they support business goals.
- Change Management & Organizational Development
- Lead and support organizational change initiatives, guiding the company through transformation periods, restructuring and integration.
- Implement strategies for organizational development, fostering agility, innovation, and continuous improvement.
- Compliance & Risk Management
- Ensure compliance with all federal, state, and local labor laws, as well as industry regulations, in all aspects of HR.
- Oversee employee relations, addressing issues and grievances in a fair and equitable manner while minimizing legal risks.
- HR Budgeting & Resource Management
- Develop and manage the headcount planning and HR budget, ensuring that resources are allocated effectively to support business objectives.
- Provide guidance on HR-related expenses and cost-saving measures to optimize the HR function’s impact on the bottom line.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Human Resources, Business Administration, or a related field (required).
- Master's Degree in Human Resources, Organizational Development, or a related discipline (preferred).
Work History:
- Experience in HR, with at least 5 years in a senior leadership role, ideally as a CHRO or HR leader in a large, complex organization for 15 years as a minimum
Skills & Knowledge:
General & Technical Skills
- Proven experience in managing global HR functions across multiple locations, including talent acquisition, employee relations, compensation and benefits, and organizational development.
- Experience with HR transformation, change management, and driving culture change within a large-scale enterprise.
- Deep knowledge of HR best practices, legal compliance, compensation and benefits, performance management, and talent development.
- Expertise in HR technology and data analytics to improve HR efficiency and decision-making.
Soft Skills
- Strong strategic thinking with the ability to align HR initiatives with business goals and objectives.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated success in driving cultural transformation and fostering an inclusive workplace.
- High emotional intelligence with the ability to manage complex relationships and build trust across the organization.
- Visionary with a results-driven approach to leadership and team development.
- Resilient, adaptable, and able to navigate through ambiguity and uncertainty.
- Full-time position with occasional travel required to entities within the group.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
Legal Executive
Position Circumstances
- Career Category: Law
- Schedule:Full-time
- Salary: Negotiable
Department: Legal & Compliance
Dept / Division Head: Group Chief Legal and Compliance Officer
Job Summary :
- Provide advice or guidance on legal matters relating to all Orchid&Orienda branches of hospitals’ business and operations, and ensure effective management of legal and contractual risks.
- Assist in planning and developing systems and procedures to improve the operating quality and efficiency of the hospitals.
- Report on management of risk and legal status within the Orchid&Orienda branch of hospitals.
Duties & Responsibilities:
- LEGAL RISKS
- Review and provide legal advice on legal documents.
- To assist in monitoring the management of ongoing and potential medico-legal and civil suit litigation matters.
- Liaise with relevant departments and personnel to ensure that, where legal risks have been identified, an appropriate course of action has been taken.
- Provide legal protection and risk management advice to management, especially on contract management, policies and any legal documentation.
- Provide and interpret legal information and disseminate appropriate legal requirements for staff.
- To assist the head of department with the research and preparation of regulations, policy and writing for legal matters in relation to the Company in terms of compliance with the law and governance.
- POLICY DEVELOPMENT
- Research, review and advise management on legal implications of internal policies and procedures.
- Assist in reviewing internal policies and ensure that they comply with all statutory or legal
- requirements and Environmental, Social and Governance (ESG).
- Assist in ensuring departmental policies and procedures, objectives are compliant with the legal elements and Environmental, Social and Governance (ESG).
- LITIGATION MANAGEMENT
- Assist in reviewing, advising, and preparing updates for the management on ongoing and potential medico-legal and civil suit litigation matters and liaise with and manage external lawyers.
- If requested, attend courts on behalf of the management and write a report on the status of the case after each event.
- REGULATORY COMPLIANCE
- Assist in applying for and obtaining hospital operating licenses from the Ministry of Health, Malaysia and other relevant authorities related to the healthcare industry.
- Formulate compliance with the law and Environment, Social and Governance(“ESG”)checklists to be used for the purpose of ensuring that all information required is provided accordingly.
- Monitor compliance and ESG with statutory obligations and advise management accordingly.
- CONTRACT NEGOTIATION
- Assist in drafting, reviewing agreements, contracts, internal policies and any documents to ensure that they comply with all statutory or legal requirements. Assess the legal implications that need to be brought to the Head of Department's attention.
- Prepare, review and modify contractual instruments to assist and support various business activities.
- Negotiate on legal terms for business transactions and prepare and advise on accurate contractual instruments to be adopted to ensure information is submitted accurately and on time.
- ADMINISTRATIVE DUTIES
- Prepare monthly and quarterly reports for the department for HOD and/or executive management meetings and Board Management meetings.
- Assist in developing and maintaining department records and reports, and collect statistical data if required.
- Monitor, track, KIV, and thereafter prompt all relevant parties to the renewal of all relevant contracts, agreements and licenses.
- Monitor, review, KIV, find and track all relevant documents, contracts and maintenance of mandatory records, licenses and agreements.
- Additional Responsibilities
- Carry out any other duties that may be required by the management at any time.
- Participates in other institutional legal & compliance activities where appropriate and upon approval by management.
- Continuously update and improve self in legal & compliance issues.
- Ensure all legal issues are handled with private & confidentiality as and when appropriate. 5. You are responsible for being engaged in the Department and Hospital quality indicators.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Qualifications:
- Bachelor's Degree in Law
Work History:
- At least legal experience ideally in a leading organisation or legal firm, with a proven track record in contract negotiation and drafting for 3 years
Skills & Knowledge:
General & Technical Skills
- LLB (Hons) of Law or equivalent.
- Experience in healthcare industry will be an added advantage.
- Excellent relationship management and communication skills necessary for interaction with the Government of Malaysia, the Ministry of Health and negotiating parties;
- Demonstrate knowledge of, and experience with, laws dealing with healthcare industry and/or commercial contract administration, particularly contract negotiation, preparation and administration;
- Ability to provide independent legal advice (orally and in writing) to manager and senior level management;
- Demonstrate success in managing litigation matters;
Soft Skills
- Good planning and organisation skills; and
- Proven ability to delicately solve sensitive matters.
- Result-oriented and aggressive in meeting deadlines.
