Pediatric Doctor
Position Circumstances
- Career Category: Health/Medical
- Schedule:Full-time
- Salary: N/A
Reporting to: Deputy Director of Medical Clinical Services, Head of Pediatric Department
Probationary Period: Three (3) Months
Full-time Pediatric Doctor – is a full-time clinical physician who will work at Pediatric and Neonatology Department, providing clinical services for children below 16 years old. Full-time Pediatric Doctor works closely with the Head of Department and Directors of Medical Services to ensure that the right treatments and high-quality medical care services are provided promptly and appropriately.
Duties & Responsibilities:
- Medical Clinical Responsibilities:
- Provide general consultations
- Provide vaccination consultations
- Provide emergency consultations
- Attend neonatal resuscitation during delivery
- Round visit for IPD cases
- Contributes to development, implementation, and monitoring of Orchid’s business performance,
- Implement medical policies to support Orchid’s high quality service provision, and to be in compliance with infection control policies.
- Administrative Responsibilities:
- Attend clinical meetings
- Prepare medical documentations and conduct clinical training
- Contribute to SOP preparation
- Attend offsite events as delegated
- Provide marketing/communication support relating to all medical provision services including FB contents, radio talk show, new health magazine Attend clinical and administrative trainings as delegated
- Undertake other duties and responsibilities as assigned by the Medical Directors.
- Qualifications:
- Medical Doctor (MD) specialized in pediatric and neonatal care.
- Experienced in developing and implementing medical clinical procedures and policy
- At least 3 years of clinical pediatrics/neonatal care experience
- Current, active, professional licensure to practice in the Kingdom of Cambodia
- Skills and Experience:
- Ability to work independently, handle multiple assignments and prioritize workload, manage day-to-day unit activities,
- Have a genuine empathy with patients, the general public and staff at all levels,
- Committed to personal, professional development, provision patient focused services,
- Demonstrated interpersonal/verbal communication skills - fluent in Khmer, written/spoken, good command of English is highly desirable,
- Required Intermediate Microsoft Excel knowledge, learn approved software,
- Attitude / Motivation:
- Must love working with children.
- Demonstrate extreme care and patient when working with children/newborns who are critically ill or physically fragile.
- Customer focused – committed to ensuring a positive hospital experience for patients and their relatives.
- Ability to work together and work smarter in a truthful and helpful manner.
- Accepts responsibility for actions.
- Commit to training and building the capacity of others for provision excellence.
Radiologist Specialist Doctor
Position Circumstances
- Career Category: Health/Medical
- Schedule:Full-time
- Salary: N/A
Location: Diamond Island, Phnom Penh
Reporting to: Deputy Chief Medical Officer
Probationary Period: Three Months
Radiologists are mainly responsible for manipulating radiology equipment such as X-ray, ultrasound, bone densitometry and CT- Scan.
Duties & Responsibilities:
- Perform ultrasound.
- Provide diagnosis via X-ray, CT-scan, ultrasound and other radiology procedures.
- Supervise and evaluate clinical performances of radiologists and radiology technicians.
- Prepare schedule of radiologists.
- Develop plans and strategies for department operations.
- Attend meetings as assigned.
- Represent ORCHID in public events as delegated.
- Train newly recruited staff.
- Perform tasks on an on-call basis during night shift.
- Perform other tasks assigned by supervisors or head of department.
- Qualifications:
- Specialist degree in Radiology
- Women are highly encouraged to apply.
- Skills and Experience:
- With 1-2 years of experience in clinical radiology;
- Basic computer skills (Words, Excel, PowerPoint, medical computer system)
- Excellent communication and people skills;
- Effective communicator, good proficiency in written Khmer and understanding of English,
- Attitude / Motivation:
- Able to work over/extra-time upon request
- Able to use basic English language
- Able to work in stressful and high pressure environment
- Able to work in a team with other nurses and midwives
- Must have strong ethical and moral value
- Confidentiality:
- Staff members have a legal duty of confidence to patients. Any employee disclosing confidential/ patient records or information to any unauthorized person or persons will render the employee subject to disciplinary action, which may result in dismissal.
Laboratory Technician
Position Circumstances
- Career Category: Laboratory Work
- Schedule:Full-time
- Salary: N/A
Reporting to: Deputy Director of Medical Clinical Services
Probationary Period: Three (3) Months
Lab Technician: is responsible for receiving, testing, analyzing, recording and reporting results of their tests.
Duties & Responsibilities:
- Receiving, labeling and safely storing samples to be tested
- Determining and performing tests needed for the analysis and report
- Recording tests and analyzes and then reporting the results
- Discussing and answering any questions regarding the results
- Organizing and storing samples in accordance with all safety and other requirements to ensure the safety of personnel and integrity of the sample
- Cleaning and maintaining lab equipment
- Maintaining equipment records and daily work logs
- Handling blood supply in stock
- Perform other tasks assigned by the line manager
- Qualifications:
- Bachelor degree in Laboratory,
- 1-2 years’ experience of being a lab technician,
- Experience in health care or hospital, and client database is highly desired,
- Skills and Experience:
- Must pay close attention to details
- Ability to work carefully and accurately with medicines and doses
- Good communication skills and interpersonal skills
- Good IT skills for recording and input information
- Empathetic, passionate and calm under pressure
- Ability to evaluate situations and make decisions promptly,
- Resourceful and able to work independently in a team environment,
- Polite, honest and with a strong desire to providing high quality services clients.
- Attitude / Motivation:
- Desire to apply good skills to achieve business KPIs,
- Must be willing to learn and take on new responsibility and opportunities,
- Results oriented and innovative,
- Meeting and achieving deadlines,
- Strong, determined, self-motivated and with strong ethical values,
- Adaptable and flexible; take initiative take on the can-do attitude,
- Able to work in a pressured environment,
Midwife Team Leader
Position Circumstances
- Career Category: Health/Medical
- Schedule:Full-time
- Salary: N/A
Reporting to: Deputy Director of Medical Clinical Services
Probationary Period: Three (3) Months.
Midwife and Nurse Team Lead (MNTL) involves in leading the midwife and nurse team to provide comprehensive special care services to our customers from planning pregnancy to postnatal care. This role plays a crucial part in leading the team to ensure that the need of patients is placed at the center of care. It is essential that MNTL to be present in complicated clinical situations or when requested.
Duties & Responsibilities:
- Medical Clinical
- Coordinate with other medical teams in event of surgical required and neonatologist as necessary to ensure the safe delivery and well-cared services.
- Prove clinical efficiencies and the effectiveness of clinical supply use across the unit
- Ensure that the standards of practice are maintained, reviewed and continuously developed and that subordinates are to provide the care and practice within their scope of role as part of the healthcare team.
- Contribute to the management by ensuring effective use of physical, human, and financial resources.
- Coordinate patient flow to ensure safe, effective person-centered care.
- Lead and Manage the midwife and nurse team/ Leadership
- Promote teamwork within a multi-professional environment, demonstrating critical analysis and decision making skills.
- Lead the practice of clinical excellence
- Manage system, process and resources that enable staff to meet the need of pour customers in an efficient and effective manner.
- Perform administrative tasks including and not limited to entering client’s data, reporting, preparation of delivery clinical guidelines, protocols and information materials for customers and team.
- Promote and encourage high standards of midwifery/nursing care and accountability through role modeling clinical expertise.
- Assist in ensuring safety of the unit, actively participating in clinical audit, risk and quality issues, including reporting of critical incidents.
- Maintain effective links between all related departments.
- Performance Management: conduct supervision and performance evaluation.
- Undertake other duties and responsibilities assigned by supervisor.
- Perform other tasks:
- As required by General Manager and/or Managing Director or it may be deem necessary to full fill the job function.
- Qualifications:
- Midwife/Nurse degree or equal qualification;
- A minimum of 3-5 year experiences at a midwife lead level;
- Skills and Experience:
- Demonstrable success in managing and leading midwife/nurse team.
- Ability to work independently, handle multiple assignments and prioritize workload, manage day-to-day unit activities
- Have a genuine empathy with patients, and staff under supervision.
- Committed to personal, professional development, provision patient focused services.
- Demonstrated interpersonal/verbal communication skills - fluent in Khmer written/spoken, good command of English is highly desirable,
- Required knowledge/familiarity with hospital system
- Highly analytical and strategic with excellent foresight and problem-solving skills
- Attitude / Motivation:
- Calm when things go wrong or when things get hectic. This is important when dealing with babies who are critically ill or physically very fragile.
- Customer focused – committed to ensuring a positive hospital experience for patients and their relatives/careers
- Ability to work together within team and across the organization, and work smarter in a truthful and helpful manner.
- Accepts responsibility for actions.
- Ability to provide inspirational and motivational leadership to team members and provide coaching to achieve operational excellence,
Customer Service Chinese Speaking
Position Circumstances
- Career Category: Customer Service/Support
- Schedule:Full-time
- Salary: N/A
Reporting to: Marketing & Communication Team Lead
Probationary Period: Three Months
Customer Services Care will be responsible for providing the responds to client needs/questions/complaints through face to face, messenger, phone call, and email. S/he will be client guide to a better healthcare experience and ensure that client only need to contact once to get the help client needs.
Duties & Responsibilities:
- Responds to client needs/questions/complaints via face-to-face, telephone, messenger and email in properly manner,
- Responsible for hotline services these included receiving phone call and call out to client etc…,
- Serves client by selling services/products and meeting client need,
- Analyze client problems and provides information/solutions,
- Assist in developing and maintaining positive client relations and coordinates with various functions within the hospital to ensure that client requests, questions, and complaints are handled appropriately and in a timely manner,
- Assist in researching and analyzing data to address operational challenges and client service issues,
- Receive and place follow-up phone calls, messengers, and emails to answer client questions. Inquiries also on client walk-in,
- Responds to insurance client questions regarding insurance benefits, eligibility and claim,
- Use computerized systems for tracking, information gathering and troubleshooting,
- Work in close collaboration with clinical team to increase cross-service referrals within the hospital,
- Assist line manager to develop plan of making loyalty clients,
- Ensure client satisfaction and provide professional support,
- Build sustainable relationship and trust with client through open and interactive communication,
- Undertake other duties and responsibilities as assigned by supervisor.
- Qualifications:
- Bachelor Degree in marketing, communications or other related field.
- At least 1-2 years working at similar level with demonstrable success.
- Health sector experience is desirable but not required.
- Skills and Experience:
- Have knowledge of a wide range of marketing and communication techniques and concepts,
- Be well presented with a professional manner,
- work well in a team and with a wide range of people,
- Effective communicator, fluent in Khmer written/spoken, good command of English
- Sound computer skills including MS Office suite of programs
- Highly analytical and strategic with excellent foresight and problem-solving skills
- Ability to work at both a strategic and detailed level – hands on when needed
- Attitude / Motivation:
- Desire to apply good management/technical skills to achieve business KPIs;
- Results oriented and innovative;
- Able to lead and work as part of a team;
- Strong, determined, self-motivated;
- Adaptable and flexible; take initiative – take on the can-do attitude
- Able to work in a pressured environment;
- Committed to reproductive health in development and an individual’s right to control their own fertility.
