Operations Manager
Position Circumstances
- Career Category: Exec. / Management, Operations Management, Business Administration
- Schedule:Full-time
- Salary: $1200 - $2000
Reporting to: Chief Executive Officer
Job purpose:
Provide support to the Chief Executive Officer to facilitate all administrative & business aspects to ensure the effective and efficient operation of Centre/Branch Clinics.
Duties & Responsibilities:
- General Management
- Provide overall day-to-day leadership and direction to all staff at Centres/Branches under supervision.
- Support the Ops Manager to meet given KPIs & help to establish annual work year objectives for each Centre/Branch under supervision.
- Implementing all policies stipulated in the Group Policy Manual.
- Ensuring compliance with all procedures stipulated in the Group Operations Manual.
- Preparation & submission of Centre/Branch Quarterly Status & Growth Report to CEO.
- Attendance and taking of meeting minutes at management meetings.
- Sales and Marketing
- Working with the Marketing Manager to support marketing activities & to grow sales at Centres/Branches under supervision.
- Participating in Annual & Quarterly Sales & Marketing meetings chaired by CEO during the review and establishment of annual & quarterly marketing plans and the marketing budget.
- Patient & Administrative Matters
- Supervising the work of Clinic Consultants & Clinic Supervisors.
- Supporting the administrative needs of the Doctors.
- Ensure compliance with Group Operations Manual procedures for all matters with the assistance of the Clinic Consultants & Supervisors.
- Regular audit to ensure accuracy, completeness and safe-keeping of all patient and Centre/Branch administrative records with the assistance of the Clinic Consultants.
- First point of contact for staff counseling to resolve any issues.
- Point of escalation for resolving any patient administrative issues or complaints.
- Authority for load balancing and the resolution of resource conflicts.
- Responsibility for replenishment of consumables and the maintenance & repair of all equipment in the clinics under supervision.
- Assist the CEO with the accountability for clinic assets.
- Ensuring the accuracy & timely submission of Weekly & Quarterly Reports to Group.
- Finance & IT
- Assist with the establishment and review of the annual & quarterly Centre/Branch budget with the assistance of the Finance Manager.
- Assist with the securing of approval for annual Centre/Branch budget from the CEO/ED and ensuring that Centre/Branch expenses fall within approved budgets.
- Proposal authority for all Centre/Branch purchases & payments.
- Petty cash control & management.
- Ensure compliance with all Finance policies and procedures in the Group Finance Manual.
- Regular audit to ensure data integrity in the ERP.
- Ensuring compliance with Group IT policies.
- Supervising the work of the IT Manager/Outsourced Services Vendor.
- HR and EOH&S
- Ensuring compliance with all local labour laws with the assistance of the Group HR Manager.
- Secure CEO/ED approval annually for Centre/Branch headcount.
- Responsibility for all staff administration with the assistance of the Group HR Manager.
- Staff appraisal & recommendations for promotion, annual increments, incentive schemes & bonuses.
- Responsibility for staff attrition.
- Staff development & training.
- First point of contact for the resolution of staff inter-personal conflicts as and when necessary.
- Team building & staff counseling.
- Assist the CEO to ensure that adequate insurance coverage has been secured for the Centre/Branches under supervision.
- Assist the CEO to manage of all environmental and operational health & safety (EOH&S) matters.
- Legal
- Assist the CEO with the securing operating licenses & permits for the Centre/Branch.
- Assist the CEO with compliance with all local regulations.
- Assist the CEO with compliance with all local guidelines for corporate governance.
Expected Profile of Candidates
Languages:
- Khmer - Fluent
- English - Fluent
Work History:
- Experience as Manager Level for 5 years
Skills & Knowledge:
General & Technical Skills
- Fluent in Khmer and English (spoken and written). (Chinese is a bonus if your clinic needs it.)
- Excellence on using smartphones and basic computer tools (Google Sheets, messaging apps, booking tools, social media platform).
- Prior experience in clinic, hospitality, or customer service is preferred
- Preferably experience in a clinic setting
Soft Skills
- Strong interpersonal skills and confidence speaking with patients of different ages/backgrounds.
- High integrity are require
- Organized, punctual, and able to multitask in a busy clinic environment.
- Warm, patient, service-oriented attitude
- Clear communication and active listening
- Calm under pressure, fast learner
- Detail-oriented (accuracy matters in translation and records)
- Team player with a “help-first” mindset
