Operations Coordinator
Work conditions: Good working conditions in line with Cambodia Labour Law
Description of the Role
This is a new position in a well-established social enterprise that trains rural women and produces traditional handicrafts. The organisation is starting a new phase to become more commercial and sustainable. This is an exciting opportunity for a business graduate with management experience to help establish and lead a new business entity focussed on increasing sales of targeted products in new markets.
Working directly with the Center Director, this person will be responsible for all aspects of the new business operations, the Enterprise Project, including strategy, planning, financial management, production, sales, and marketing. They will track market developments, create strategies, identify target products, review branding and pricing, develop new sales avenues (including online), set up sales plans, handle orders and delivery and maintain customer relations. The person will work deeply in EP strategic and partnership management, building connections with other institutions or businesses.
This person will work closely with the Center Director and will have support from other Center staff and an external consultant.
The position is in Pursat but will involve travel to undertake training and for visiting clients and partners, primarily in Phnom Penh.
Main Duties and Responsibilities
Reporting to the Center Director, the Operations Coordinator will be responsible for all aspects of Enterprise Project operations, including strategic planning, financial management, production planning, sales and marketing, staff management and training. The Operations Coordinator will have support (particularly in the early stages of the Enterprise Project) from the Center in areas such as finance, stock control, and production.
- Design and prepare the Enterprise Project annual operational plans and budgets
- Implement the Enterprise Project operational plan and support staff and projects with daily tasks
- Design, prepare and implement an annual sales and marketing plan in line with the organisation’s business plan and goals and sales and revenue targets
- Design branding, messaging, logos, packaging and pricing
- Develop online systems to promote products, accept orders and payments and facilitate delivery
- Conduct market research, develop product ranges and designs, and identify target markets (including events and exhibitions) to maximise sales and revenue
- Prepare marketing and promotional and sales materials, including online platforms, brochures and videos
- Prepare monthly and quarterly sales forecasts and reports, including narrative and financial reports
- Formulate sales policies, procedures and systems to integrate with production, stock control and accounts (in conjunction with other managers)
- Conduct market research to identify opportunities by understanding consumer requirements and competitors
- Handle customer enquiries and complaints promptly to ensure a high level of customer satisfaction
- Oversee the activities of staff, recruit and motivate staff, review staff capabilities and ensure they have the equipment and training required
- Identify and development partnerships with other organisations to increase sales provide new sources of funds
- Build connections with other businesses and institutions to maximise sales
- Maintain customer records and maintain contact with key accounts
- Essential Requirements
- Bachelor’s degree in management, marketing, business administration, or other related fields (or part completed with directly relevant experience)
- Minimum of 3 year’s experience in Sales, Marketing, Business Development, or other related fields, including experience at a management level
- Experience in all aspects of planning and implementing a sales and marketing strategy, including a strategy to deliver online sales
- Experience in financial planning and management
- Outstanding communication and relationship-building skills
- Proficiency in spoken and written English and Khmer
- Literacy in office computer systems
- Motivated and able to work independently
- Able to work under pressure and to tight deadlines
- Knowledge of market research and customer service
- Problem analysis and problem-solving abilities
- Willingness to travel
- Non-essential but desirable
- Business operation skills and experience
- Marketing and sales skills and experience
- Knowledge of online sales processing
- Experience in a production environment
- Staff development and management experience, including recruitment, training and motivation
- Experience working in a start-up or early-phase organisation and setting up new systems and processes
- Interest in women’s economic empowerment
- Interest in rural development
- Networking skills
Production and Quality Control Coordinator
Description of the Role
This is a new position in a well-established social enterprise that trains rural women and produces traditional handicrafts. The organisation is embarking on a new chapter to become more commercial and sustainable. This is an exciting opportunity for a skilled, experienced production and product quality control professional to drive this change.
This person will work closely with the Operations Coordinator and the Centre Director. The primary responsibility is to create and implement a production and stock control plan, in conjunction with the sales and marketing plan, to ensure production meets sales and orders about quantity and quality. The person will support the production team (in-house and out workers) to ensure the products meet high-quality standards. The person will work closely with the Operations Coordinator in product and packaging design and will be responsible for maintaining stock for the retail facility and processing and shipping online orders.
Main Duties and Responsibilities
The person will be expected to lead and be involved in all components mentioned below:
- Production and stock control:
- Work with the Operations Coordinator and Centre Director to identify product lines and undertake product design
- Prepare and implement a production plan in line with the sales forecasts and orders
- Prepare and implement a stock control plan to ensure products are available to meet future sales and current orders
- Ensure all materials needed for the production process, including raw materials, equipment and packaging, are available on time from suppliers to meet the production schedule
- Effectively and safely store finished products to ensure they are available to meet future orders
- Work with the Operations Coordinator and Centre Director to design quality and attractive packaging that is very presentable to customers
- Arrange for the supply and storage of packaging to meet future sales
- Manage purchase, repair and maintenance of production equipment to ensure production schedules can be achieved
- Recruit, train and manage production and stock control staff to ensure they have the necessary capabilities and equipment to complete their tasks
- Manage out-workers to ensure quality and delivery standards are maintained
- Conduct physical checks of stock on hand
- Quality control:
- Work with the Operations Coordinator and Centre Director to design product quality guides and processes to ensure high quality standards are set and maintained for each product
- Implement quality control processes and procedures to ensure all products (including those produced in-house and by out workers) meet the quality standards
- Administration:
- Prepare a financial plan for production and stock control, including staff, equipment, raw materials and packaging
- Maintain a stock control system to support production and sales/order processing systems
- Support the Operations Coordinator in dealing with customer enquiries and queries about product quality and delivery
- Provide regular production and stock control reports to the Centre Director, including any potential delays or issues
- Essential Requirements
- Bachelor’s degree in business administration, or other related fields (or part completed with directly relevant experience)
- Minimum of 2 years working experience in production and quality control or administration
- Experience in all aspects of planning and implementing production control and managing staff
- Outstanding communication and relationship-building skills
- Good spoken and written skills in Khmer
- Literacy in office computer systems
- Ability to work in a team
- Ability to work under pressure and to tight deadlines
- Problem analysis and problem-solving abilities
- Willingness to travel
- Non-essential but desirable
- Knowledge of production and quality control, administration or finance
- Experience in a production environment
- Knowledge of market research, sales and customer service
- Experience working in a start-up or early-phase organisation
- Interest in women’s economic empowerment
- Interest in rural development
- Skills in written and spoken English
